Reviews
Write a reviewThe Epitome of Online Auto Sales
I have purchased a few vehicles online throughout the last several years with consistent success…. But I must share that Jorge, Fernando and the entire Barrett Auto Gallery team are the epitome of what online auto sales should aspire to achieve. From my initial inquiry to delivery, the process was completely transparent, with prompt responses to questions and requests for images and videos. Jorge & Fernando accommodated my request for a Pre Purchase Inspection with the local Mercedes-Benz Dealership which perfectly aligned with every representation made by the Barrett Auto Gallery team. If you’re looking for a dealership that is passionate about the vehicles offered and your satisfaction, Barrett Auto Gallery is the ideal partner.
The Epitome of Online Auto Sales
I have purchased a few vehicles online throughout the last several years with consistent success…. But I must share that Jorge, Fernando and the entire Barrett Auto Gallery team are the epitome of what online auto sales should aspire to achieve. From my initial inquiry to delivery, the process was completely transparent, with prompt responses to questions and requests for images and videos. Jorge & Fernando accommodated my request for a Pre Purchase Inspection with the local Mercedes-Benz Dealership which perfectly aligned with every representation made by the Barrett Auto Gallery team. If you’re looking for a dealership that is passionate about the vehicles offered and your satisfaction, Barrett Auto Gallery is the ideal partner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent customer service.
This is the second car we buy from Barrett and I know we will be back once is time to replace it. Tavo, our salesman, made the process of buying our car smooth and hassle free. We got more than what we expected for out trade-in and paid a fair amount for our new vehicle. The deal seemed too good to truth, but it wasn't. We are very happy with our new car!
Excellent customer service.
This is the second car we buy from Barrett and I know we will be back once is time to replace it. Tavo, our salesman, made the process of buying our car smooth and hassle free. We got more than what we expected for out trade-in and paid a fair amount for our new vehicle. The deal seemed too good to truth, but it wasn't. We are very happy with our new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Audi A7
Very satisfied with the customer service and hospitality. The car was purchased from home since my documents were hand delivered on a next day service basis. The process was smooth and easy. My Audi is beautiful and in excellent condition. Tavo was able to answer our questions and put everything in order how it should have been. We did not wait more than 15 minutes when picking up the vehicle. I do recommend the dealership it was an pleasant experience.
Audi A7
Very satisfied with the customer service and hospitality. The car was purchased from home since my documents were hand delivered on a next day service basis. The process was smooth and easy. My Audi is beautiful and in excellent condition. Tavo was able to answer our questions and put everything in order how it should have been. We did not wait more than 15 minutes when picking up the vehicle. I do recommend the dealership it was an pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wow! What A Dealership!
I have been a Lexus driver since 1993, I have always bought from Lexus dealerships. The first time I walked into a Lexus service department my jaw dropped, realizing the amazingly rigorous quality control that had gone into the "Lexus" experience. I recently found myself in need for a new Lexus (RX450h) and landed on a vehicle for sale in McAllen, TX...I live in Dallas. It is hard to believe, but my experience with Tavo Callejo-Barrett at Barrett Auto Gallery supersedes any Lexus dealership experience that I have had. Very professional, timely (they received paperwork and checks on a Monday morning. The car was sitting in my garage within 24 hours. They are on the Mexican border...I am north of Dallas!), the process was glitch free. Financing was green lighted within 24 hours! What a delightful experience. I will buy from them again, no doubt. Superbly professional. I am proud to have been associated with them.
Wow! What A Dealership!
I have been a Lexus driver since 1993, I have always bought from Lexus dealerships. The first time I walked into a Lexus service department my jaw dropped, realizing the amazingly rigorous quality control that had gone into the "Lexus" experience. I recently found myself in need for a new Lexus (RX450h) and landed on a vehicle for sale in McAllen, TX...I live in Dallas. It is hard to believe, but my experience with Tavo Callejo-Barrett at Barrett Auto Gallery supersedes any Lexus dealership experience that I have had. Very professional, timely (they received paperwork and checks on a Monday morning. The car was sitting in my garage within 24 hours. They are on the Mexican border...I am north of Dallas!), the process was glitch free. Financing was green lighted within 24 hours! What a delightful experience. I will buy from them again, no doubt. Superbly professional. I am proud to have been associated with them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad service
I had a very bad experience with this dealership, a lot of lies just to make an extra buck and a lack of communication. Their cars are not ready to be driven off the showroom floor. I wouldn't recommend this dealership to anyone. Steer clear!
Bad service
I had a very bad experience with this dealership, a lot of lies just to make an extra buck and a lack of communication. Their cars are not ready to be driven off the showroom floor. I wouldn't recommend this dealership to anyone. Steer clear!
- Customer service 2.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
R8 buyer
My sales person was Tavo Very responsive and easy to communicate with I bought my R8 from him remotely and am very pleased I would recommend him to anyone making a purchase
R8 buyer
My sales person was Tavo Very responsive and easy to communicate with I bought my R8 from him remotely and am very pleased I would recommend him to anyone making a purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding dealer
Outstanding customer service. Their cars are in pristine condition and are top of the line. I most highly recommend Tavo who went above and beyond to meet my requests and offered a professional / first class service all the way. Will be back for the next one.
Outstanding dealer
Outstanding customer service. Their cars are in pristine condition and are top of the line. I most highly recommend Tavo who went above and beyond to meet my requests and offered a professional / first class service all the way. Will be back for the next one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jo1100
The bes baying expirence on baying a car 100% recomended
Jo1100
The bes baying expirence on baying a car 100% recomended
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Porsche
Was very happy with the service Tavo gave me. I was a little nervous to make such a big purchase online but they made it easy.
Porsche
Was very happy with the service Tavo gave me. I was a little nervous to make such a big purchase online but they made it easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Love my @006 BMW X5 4.4i
I bought my 2006 BMW X5 4.4i from Tavo and Jorge back in May 2016. I was hesitant on buying a used BMW because of high cost to fix but Jorge an Tavo were very good at putting me at ease! I took home for the weekend and had issues with the A/C and window washer. Returned vehicle on Monday and they gave me a loaner car, until issues were resolved. Only took a couple of days. The one thing I appreciated the most, was the integrity, honesty and patience they showed me while I was considering buying! Ended up with a bumper to bumper/ 50k warranty and windshield replacement on my car! Couldn't be happier!
Love my @006 BMW X5 4.4i
I bought my 2006 BMW X5 4.4i from Tavo and Jorge back in May 2016. I was hesitant on buying a used BMW because of high cost to fix but Jorge an Tavo were very good at putting me at ease! I took home for the weekend and had issues with the A/C and window washer. Returned vehicle on Monday and they gave me a loaner car, until issues were resolved. Only took a couple of days. The one thing I appreciated the most, was the integrity, honesty and patience they showed me while I was considering buying! Ended up with a bumper to bumper/ 50k warranty and windshield replacement on my car! Couldn't be happier!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase