Chapman Hyundai Phoenix

I can't believe that this dealership would not honor the price they had for a 2013 GMC .I offered to pay in cash the price they wanted. The General manager Mike said the price they posted was wrong. I said I'm sorry but thats your mistake not mine.All of us public potential customers don't want to be bullied and lied to.Now we know why car salesman have dishonest stereotypes. Dealerships like these is why. Do yourself a favor and when you see this Dealership go by it as fast as you can. I'm 63 yrs old and never have I seen shisters like this. Wow.

9/13 Chapman DID intentionally send me out in an unsafe car!! For 4 months I drove 5k miles with a bad knock sensor that Chapman said was ok!! It didn't pass ANY test Chapman did because Chapman didn't remove the faulty knock sensor they installed to have it sent out to be checked! You didn't do the work! You reset the adaptive and cleared the code! 9/10 So, how many of your employees write 5 star reviews for you??? Is it just the managers that write the reviews or everyone at Chapman? It's a good thing you had great customer service or I would think you might be really upset considering YOU WORK THERE. 9/2 The anxiety continues!! 5,000 miles later, and the car is in limp mode again, I'm not surprised. My car hasn't been the same since the second time I had it at Chapman. What I am surprised about is that it's a faulty knock sensor. So when it went into limp mode again after I drove for 10 miles after it was "replaced", what was actually done besides resetting the adaptive? Did you just undo one of the battery terminals so the check engine light would go off? Have I been driving around for the last 4 months with a faulty knock sensor that Chapman said was ok? Is that why I hear boiling metal sounds coming from my engine? Is that why the rpms drop unexpectedly? Why is it that even Hyundai can't find where you replaced the knock sensor? Why isn't this information in Carfax? Why did I have to produce paperwork saying work was done, when Chapman supposedly keeps track of everything? And why do I have an invoice saying work was done when it was declined? Please see photo. Maybe someone else can explain it, since Chapman can't. I've taken my car somewhere else to be fixed correctly under warranty and test driven by someone who ISN'T the shuttle driver. No additional work that was recommended by Chapman was needed. Question though for you boys. Did you send the knock sensor to Hyundai to be inspected the first time or no? What about the second time after I drove 5 miles? Since I was told within hours that it was a good sensor I'm going to say no because it actually has to be sent out for inspection on the part, you just didn't want to do the warranty work. No need to send your copy and paste canned response again Mike, because you have no true answers and I don't need your excuses. To be continued......... May Review: Since I am limited to characters, I will say this. I have a Theta 2 engine that is failing. I was told it was an oil filter, but they replaced the knock sensor. Now they want me to spend $1,500 on work that my trustworthy auto shop and ex Hyundai technician has already done. Don't go here to have any warranty work or they will try and tell you it's everything but. Hyundai should be embarrassed to have Chapman as a dealer and Chapman should be ashamed of themselves for not honoring the lifetime warranty of the Theta 2 engine due to faulty manufacturing. If it wasn't a problem, there wouldn't be a campaign for it. And don't blame it on the oil filter when we all know the aftermarket manufacturers changed their design so Hyundai couldn't blame it on that. My service advisor only kept telling me I needed to have more work done. I am a 51 year old disabled woman and I don't have the stamina to be dealing with Chapman and their unwillingness to do what's right and honor the Hyundai warranty instead of trying to get cash customers. I do believe Chapman has left me in an unsafe situation with a potentially dangerous car. I'm driving with a bad knock sensor, that they cleared the code for the check engine light so it would go away. Since Joe, my service advisor did not contact Hyundai as he said he would, and since I haven't received a response from my email to Mr. Salman, I will be raising this up and contacting Hyundai myself.

Pressure-less experience. My salesman, Viorel, understood what I wanted and did not waste my time with any upselling. He found the car I wanted with all the safety features and I received the best deal from the four dealerships I visited. I spent less than 30 minutes with finance which was amazing.

Jose Quintero helped me a lot to make a purchase with zero stress, that was very important to me because I was willing to buy a used car just to avoid negotiations at the dealership. He helped me do it by phone and we talked just to confirm the time and date of payment. I really recommend dealing with him. I bought a new Hyundai Elantra 2023, of course, they offered me other products, guarantees, etc., but I did not accept and they did not insist, which I appreciate (I do not think they are a bad option) but they were out of my budget. In short, I am satisfied with my purchase

Pleasure Working with Cally very knowledgeable sales representative not pushy very relaxed made sure I understood everything about my new Cx 30 thanks a million

Everything went smoothly. Didn't have to haggle and Shawn Miner was happy to meet and exceed terms I had with another dealer. Only problem is the length of time it takes to get all the paperwork done. ugh!!

Raffy made the process exceptionally easy. No pressure. No stress. It was the first time I've felt comfortable buying a car. ...besides all that, he knew all the features of the car inside and out.

Bruce Farr (Service Advisor) at Chapman Mazda is amazing!! He is friendly, funny, knowledgeable, quick to answer the phone, communicate and respond. He was A HUGE help and patient in getting my car repaired with new parts and dealing with the back and forth with my terrible car insurance company. He definitely rolled out the red carpet treatment for mebas a customer. Part of me wishes he was also a salesman so I could buy my next new car from him directly when I am ready. Thank You!

Had a great experience with sales and finance at this dealership. They were responsive to my questions but not aggressive or pushy. I interacted with several phoenix dealerships looking for my car and I am happy I made my final purchase from Chapman Phoenix.

My salesman Robert Sahawneh was amazing! He kept in touch with me while trying to locate the vehicle I was looking for and once the car I wanted came in, he went to work for me. Not only did I feel like I got an amazing deal, he even delivered the car to my house that is located three hours away from the dealership! If I could rate Robert and his team at this dealership more than 5 stars, I would!! Thank you for all your help and I’m in love with my new 2023 Palisades!!