[{"id":520934,"personPtyId":43054702,"firstName":"Jerald \"Nick\"","lastName":"Nicholas","titleText":"Mazda Fleet and Internet Sales","emailTxt":"NickNicholas@ChapmanChoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":84,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29435/employees/d2bfb8f2bab7.jpg","drDealerId":29435,"dealerEmpStartDtUtc":"1291161600","industryStartDtUtc":"696902400","certifiedEmployee":true,"deptDscrp":"Internet"},{"id":361488,"personPtyId":31594455,"firstName":"Rafael","lastName":"Felix","titleText":"Sales Consultant","shortBioText":"Previously to working in the car business, I worked for CSK Auto for 17 years, I was involved in project management of new store set up and managed a specialized warehouse. I worked in construction with a \"Green Build\" technology ThermoBlock. I was also in the bar and restaurant business for several years. When I am not at work I enjoy riding my quad and my 68 Pontiac Firebird. I also enjoy watching movies. I enjoy taking trips to California to visit my family.","emailTxt":"RafaelFelix@chapmanchoice.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":149,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29436/employees/6d6d269b019f.jpg","drDealerId":29436,"dealerEmpStartDtUtc":"1335830400","industryStartDtUtc":"1335830400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":520935,"personPtyId":43113068,"firstName":"Bill","lastName":"Lohmeyer","titleText":"Mazda Sales","shortBioText":"I am Originally from Leonia of Bergen County New Jersey . I Graduated from Seattle Bible College in 1986 . I have been selling New Mazda's and used vehicles off and on for 15 years. I sold wireless products for 10 Years . I am extremely customer service focused . Honesty and Integrity are major ingredients in my sales approach . My goal is to give every customer of mine their best selling experience ever .","emailTxt":"welohmeyer@gmail.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":84,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29435/employees/b0ba32625117.jpg","drDealerId":29435,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"652147200","certifiedEmployee":true,"deptDscrp":"Internet"},{"id":358775,"personPtyId":31592875,"firstName":"Michael","lastName":"Cialdella","titleText":"Sales Director","emailTxt":"MichaelCialdella@ChapmanChoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":91,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29436/employees/a22068feff01.jpg","drDealerId":29436,"dealerEmpStartDtUtc":"1398902400","industryStartDtUtc":"1385856000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":423996,"personPtyId":33428458,"firstName":"Veda","lastName":"Schreiber","titleText":"DealerRater Certified Internet Sales Manager","shortBioText":"I was in the restaurant and hospitality business for several years prior the car business. It was there that I learned the importance of customer service and anticipating customer needs in order to create a wow experience.","emailTxt":"vedaschreiber@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29436/employees/87942b0d9718.jpg","drDealerId":29436,"dealerEmpStartDtUtc":"1170288000","industryStartDtUtc":"707356800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":423988,"firstName":"Jaime","lastName":"Heyns","titleText":"Service Director","emailTxt":"JaimeHeyns@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29436/employees/fae9718f8053.jpg","drDealerId":29436,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":520938,"firstName":"Wayne","lastName":"Weihofen","titleText":"Mazda Service Advisor","emailTxt":"WayneWeihofen@chapmanchoice.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29435/employees/740c5a689f12.jpg","drDealerId":29435,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":555644,"personPtyId":53142841,"firstName":"RITA","lastName":"WELCH","titleText":"CUSTOMER SERVICE","emailTxt":"RITAWELCH@CHAPMANCHOICE.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29436,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":424000,"firstName":"Jose \"JP","lastName":"Palayo","titleText":"Finance","emailTxt":"josepelayo@chapmanchoice.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29436/employees/866ac11130b6.jpg","drDealerId":29436,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":424001,"personPtyId":31599174,"firstName":"Steve","lastName":"Schluttler","titleText":"Finance","shortBioText":"","emailTxt":"StevenSchuttler@chapmanchoice.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29436,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":520933,"personPtyId":42995863,"firstName":"Michael","lastName":"Knox","titleText":"Fleet/Internet Sales Manager","shortBioText":"Originally from Tacoma, Wa. I moved to Arizona 10 years ago with my wife and two children and have been at Chapman Mazda ever since. As a \"true\" Fleet Manager, my customers enjoy the fact that there is no Back and forth when buying a car from me. You and I will meet, look at your dream car and I will present you with the most advantageous price and service upfront. My goal is to honor your time and budget and do so in a friendly, Hassle-Free manner. \r\nAs the current owner of two Mazda vehicle's I can guarantee you will love this brand and its amazing vehicles!\r\n\r\nI look forward to the chance to earn your business. Feel free to text, call or email me directly.","emailTxt":"MichaelKnox@chapmanchoice.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29435/employees/3c1d67b3ac3f.jpg","drDealerId":29435,"dealerEmpStartDtUtc":"1241136000","industryStartDtUtc":"715305600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":423999,"firstName":"Huy","lastName":"Dao","titleText":"Finance","shortBioText":"","emailTxt":"HuyDao@chapmanchoice.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29436,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":605630,"firstName":"Paul","lastName":"Dodge","titleText":"Sales Manager","emailTxt":"pauldodge@chapmanchoice.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29435,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":520948,"personPtyId":42934571,"firstName":"Kevin","lastName":"Deporter","titleText":"General Sales Manager","shortBioText":"I have been in the automotive business since 1984, I have managed many brands and several pre-owned operations. Please feel free to reach out to me personally.","emailTxt":"KevinDeporter@chapmanchoice.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29436/employees/63296c0c6b30.jpg","drDealerId":29436,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"452217600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":557564,"personPtyId":53142841,"firstName":"Rita","lastName":"Welch","titleText":"Customer Service","emailTxt":"ritawelch@chapmanchoice.com","combinedEmpAvgRatingNbr":4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29435,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":520937,"personPtyId":31599155,"firstName":"Justin","lastName":"Lenocker","titleText":"Mazda Service Director","emailTxt":"JustinLenocker@chapmanchoice.com","combinedEmpAvgRatingNbr":3.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29435/employees/1b68f4c865ea.jpg","drDealerId":29435,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":423985,"personPtyId":31599153,"firstName":"George","lastName":"Salman","titleText":"General Manager","emailTxt":"gs@chapmanaz.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29436/employees/a98045cd5817.jpg","drDealerId":29436,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":520936,"personPtyId":42934577,"firstName":"Robert","lastName":"Riley","titleText":"Internet Sales Manager","shortBioText":"Originally from Chicago, I have been in the Auto Industry for 30+ years. I have lived in Arizona since 2009 and have been with Chapman since 2015.","emailTxt":"RobertRiley@chapmanchoice.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29435/employees/4f2fff624612.jpg","drDealerId":29435,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"423273600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":484507,"personPtyId":38449971,"firstName":"Chapman","lastName":"Auto Marketing","titleText":"Marketing","emailTxt":"chapmanautomarketing@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":29435,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":522530,"personPtyId":31592875,"firstName":"Michael","lastName":"Cialdella","titleText":"Sales Director","emailTxt":"michaelcialdella@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29435/employees/4c7e55c15516.jpg","drDealerId":29435,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":633562,"firstName":"Daniel","lastName":"Gutierrez","titleText":"Internet Sales","shortBioText":"","emailTxt":"danielgutierrez@chapmanchoice.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/29435/employees/ca5be3d86aa9.jpg","drDealerId":29435,"dealerEmpStartDtUtc":"1556679600","industryStartDtUtc":"1254366000","certifiedEmployee":false,"deptDscrp":"Sales"}]

Chapman Hyundai Mazda

4.8 out of 5 4.8
Rectangle 48
Sales 8:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Chapman Hyundai Mazda Hours

Sales

Monday

8:00 AM - 9:00 PM

Tuesday

8:00 AM - 9:00 PM

Wednesday

8:00 AM - 9:00 PM

Thursday

8:00 AM - 9:00 PM

Friday

8:00 AM - 9:00 PM

Saturday

8:00 AM - 8:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2003

Chapman Hyundai/Mazda on Bell Road is located at 999 West Bell Road. We are your one stop shop for your automotive needs

...

. Our dealership features a full inventory of New Hyundai & Mazda cars and SUVs. Our easy-to-navigate website includes actual photos of our entire inventory. Use our site to locate your next vehicle, schedule service, or get pre-approved for financing. Or, give us a call at 1-888-596-5443.

"Your Phoenix, Arizona Hyundai Dealer"

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1641 lifetime reviews. Includes reviews from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 29, 2020

    The process of buying a used car was excellent. Our salesman, Vic, did an outstanding job of putting everything together and seeing that the car was clean... inside and out. Steve explained my finance options and made the paperwork easy and understandable. I even got to meet the general manager, George, who was very friendly and helpful.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high prai...se. We look forward to delivering the same experience on your next visit. - Your Friends at Chapman Mazda

  • 5.0 out of 5
    July 27, 2020

    Sean Miner made the sales process seamless and easy. We really felt he had our best interest at heart. We love our new Hyundai Tucson ultimate and believe... we got a great deal and it was a pleasure working with Sean.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience po...ssible and ensure that all of your vehicle needs are met. - Your Friends at Chapman Hyundai Phoenix

  • October 9, 2018

    I went in yesterday looking for a car to purchase Scott Sullivan & Bill Johnson were a great team simply superb!! They were easy to talk to and not pushy... at all as I was afraid I may be seeing someone who might have been. As someone who work in the field of customer service they've exceeded my expectations. Thank you both Scott Sullivan & Bill Johnson!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chenerria, Thank you for the great review on Scott and Bill! They are valued team members and we will be sure to share your kind words with them. We ...look forward to serving you again. Your Friends at Chapman Mazda Bell Rd.

  • 5.0 out of 5
    July 22, 2020

    Fast Response to my online inquiry and very genuine and personable in person. Great experience and i will be returning. Thanks for everything!!! Fun... day

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We are happy to hear that you have such a good experience when visiting our dealership! We greatly appreciate your business... and we look forward to serving you again. - Your Friends at Chapman Hyundai Phoenix


    Worked with:
    Rafael Felix

    Sales Consultant

    (4.9) 149 reviews

  • 1.0 out of 5
    July 18, 2020

    I was sold a used vehicle that had mechanical issues. I returned the vehicle. No refund or confirmation regarding the return was sent as promised.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steve Schluttler

    Finance

    (4.6) 24 reviews

    Kevin Deporter

    General Sales Manager

    (4.2) 10 reviews

    George Salman

    General Manager

    NOT RATED

  • 5.0 out of 5
    July 14, 2020

    Dealership itself was clean and organized. Every one there was very friendly, offering water, refreshments etc. multiple, multiple times. Nick was my salesman... and he was very knowledgeable, wasn't aggressive or pushy at all. I felt like he really listened to what I wanted and catered to my needs (which, were sometimes ridiculous, to be honest). On top of that, Nick was really funny and genuine. Nick's team was also really great. They were helpful, genuine and most were just talkative and funny. I would definitely recommend this dealership to all my friends, regardless of the kind of car they're looking for. I LOVE my new car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving a review, and mentioning Nick. You're right, Nick is phenomenal! We are happy to have him on our team! - Your Friends at Chapman M...azda


    Worked with:
    Jerald "Nick" Nicholas

    Mazda Fleet and Internet Sales

    (5.0) 84 reviews

  • 5.0 out of 5
    July 14, 2020

    I purchased a 2020 Palisade and worked with Brian and Veda. We negotiated the entire deal via email and text including trade in value. When i showed up... to the dealer they honored all terms we agreed upon and made the process smooth and fast as promised. This by far was the best car buying experience i have ever had and i have purchased a lot of cars! I highly recommend buying your next car from Chapman Hyundai and working with Brian and Veda. Phenomenal experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleas...ant and we look forward to seeing you again soon! Wishing you happy and safe miles. - Your Friends at Chapman Hyundai Phoenix


    Worked with:
    Veda Schreiber

    DealerRater Certified Internet Sales Manager

    (5.0) 38 reviews

    Jose "JP Palayo

    Finance

    (4.7) 37 reviews

  • 5.0 out of 5
    July 13, 2020

    YOU ROCK! Thanks for all did to get me in my new car! It's been 2.5 years and I'm ready to trade in for another smokin deal!

    Not Applicable
    Customer Service
    Not Applicable
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    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! - Your Friends at C...hapman Hyundai Phoenix


    Worked with:
    Huy Dao

    Finance

    (4.5) 43 reviews

  • 5.0 out of 5
    July 8, 2020

    This place wouldn't be the same without Rafael! He makes the place enjoyable! He has taken care of all my car needs. Thanks again Rafael!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving a review, and mentioning Rafael. You're right, Rafael is phenomenal! We are happy to have him on our team! - Your Friends at Ch...apman Hyundai Phoenix


    Worked with:
    Rafael Felix

    Sales Consultant

    (4.9) 149 reviews

    Huy Dao

    Finance

    (4.5) 43 reviews

  • 5.0 out of 5
    July 6, 2020

    I am a long-time Honda owner - probably over 10 Hondas in my lifetime, but I wanted something different, so I started exploring the Hyundai Santa Fe. ... I started my search via my credit union's auto buying service, and was connected with Rafael as my main contact, but also worked with Michael and Shane for different aspects of the transaction which included trading in a 2017 Honda CRV Touring. This team was great, and was considerate with COVID procedures by scheduling test drives and completing the majority of the transaction over the phone and via emails. The Santa Fe model and color combination that I wanted, wasn't readily available, but the team found my preference on a train destined for another dealership in the Phoenix metro area. They quickly went to work to lock down a dealer trade and provided me with multiple daily updates on logistics, ETA, etc. We confirmed a specific time for me to arrive to pick up my new Santa Fe and trade in my CRV. The vehicle was spotless, and due to the heat, we did some of the orientation in the showroom, then Rafael provided a very thorough orientation in the vehicle before sending me on my way. All-in-all, it was a very positive experience - I appreciate their openness to work with my out-of-state credit union, the attention to details, including social distancing protocols, and making a generally stressful transaction easier than I've ever experienced.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand in these unprecedented times that it is important to provide the best customer service to our customers. We are happy to see we were abl...e to meet that for you. - Your Friends at Chapman Hyundai Phoenix


    Worked with:
    Rafael Felix

    Sales Consultant

    (4.9) 149 reviews

    Michael Cialdella

    Sales Director

    (5.0) 91 reviews

    Huy Dao

    Finance

    (4.5) 43 reviews

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