Dothan Kia

Are you looking for a dealership that will service your car AND steal your property? Well look no further. Dothan Kia is the perfect place for you. I dropped my car off on the 6th to have my catalytic converter replaced. I was told prior that they did not have the part. I was called a week later, February 13th, and told that my car was ready. When I arrived on the 14th, Adam, who I had been working with the whole time, had me sign and pay. I did not get to see my car before signing and paying. After Adam pulled my car around for me, I noticed that my dashcam was missing. I pointed this out to him and he went and got a manager. They first tried to say that it "probably fell off from the heat". First red flag. I live in Florida and have had this dashcam for awhile. If heat was a problem, it definitely would've fallen off a long time ago. Second red flag: Nick Shelley, the service manager, was very quick to tell me that they "have signs stating that we are not responsible for your property" and that his employees "wouldn't steal" my dashcam. They offered no apology, no remorse and no resolve. I called him the day after (the 15th) to see if anything was being done and he claims that he checked the camera and didn't see anything. He also stated again that their signs say that they arent responsible for my property. Nick must think I'm ignorant and incompetent. I know he didn't sit there and watch 192 hours of footage. I also know that it doesn't take a degree to know that dashcams don't grow legs and walk out of vehicles. He tried to tell me that the employee who serviced my vehicle has worked there for 10 years and he "trust him with his life." Not once did i ever say that it was the person who serviced my car, but here's the FACTS: When I left my car at Kia of Dothan, I had a dashcam. When I picked it up from Kia of Dothan, I didn't have a dashcam. So someone at this dealership either stole it or left my car unlocked. NEITHER OF THESE SENARIOS ARE OKAY. THEY ARE THIEVES. Had my window been busted out and my property stolen, this would be a different story. Either Nick or one of his employees is the reason that my property is gone. There's only so many other ways that I can state these FACTS. Do yourself a favor, and find a dealership with integrity. These people do not care about you, and you could be their next victim. Don't let your family and loved ones spend their hard earned money at a place like this. If they are willing to steal something that was sitting in plain sight, who knows what they are doing to your cars. Go back and read the google reviews. Im ashamed that i trusted any of these people. I wouldn't even bring it in for a same day service since they can do anything while out of sight. My Soul is my third Kia. I've never owned any other brand of car, and once I pay this one off I was going to get another at this location. Now, I will not spend another penny at this location. I've already convinced one person who was going to come here to get a car next month not to do it. This was only one day after I picked my car up. I've got atleast another good 50 years in me and I'm a sales person so I will do my due diligence to make sure people know the truth. Theft is a crime!!! Leaving cars unlocked on your lot is irresponsible, Nick. You can talk about your signs all day, but it doesn't change the fact that a crime was committed. I have a theory that they did something wrong while in my car and I also believe that they knew my dashcam was missing when i came to pick it just based off how they were acting. Shady shady joke of a buisness, Nick. I don't know who you're covering for, but you're just as guilty. I have filed a police report about my stolen property, I have contacted corporate and the BBB. Don't let them steal from you too.

Buyer beware Kia vehicles have oil consumption issues they said if you have less than 100,000 miles and are burning oil more than normal you can bring it to them and they can test it but here's the kicker nick the service mgr told me that you have to have all oil maintenance records since you have had the car because they are looking for irregular oil changes so they don't have to honer the repair he told me I'm better off dumping the Kia and get something more reliable. Good advice.

I wanted an upgrade. I was not told what they could give me for my trade in even though I paid $16,000 down on a brand new vehicle. Don't deal with Kia. They are not trustworthy.

Great in out very timely mater and service person explain what they did. The best I ever been treated at a dealership. I would recommend and I do recommend to all my friends.

My vehicle was brought in due to a recall on the motor. It has been 6 weeks since my car was brought in. And will be another 2 for 4 months before I get my vehicle back. They WILL NOT loan or rent me a vehicle. Will never buy another Kia again. Kia Corporate is avoiding my calls. Nobody buy from this Kia. They will not loan or rent you car if you have car troubles. I know several people who are looking for a new car and are willing to pay cash. I will send them somewhere else.

Dothan Kia has a great service department best around by far on the other hand sales has got down to a low level 2 Hey I was told the answer on a trade in was not gonna happen but I said maybe if you ask how much can you put down never got asked just pushed to the side no more

Dothan kia has always provided me with top of the line service. The technical team is always friendly and provided the best service . A great experience each time I visit.

Great Service Department. I drive over 30 miles when I need assistance with my Kia Sorento to this service department because they give the best service.

ALL PERSONNEL WERE HELPFUL, POLITE, KIND & KEPT ME & OTHERS WAITING UPDATED. THE WORK WAS DONE QUICKLY. IT WAS A PLEASURE DEALING WITH THE SERVICE DEPT. I PLAN ON TAKING THEM DONUTS THIS WEEK AS A THANK YOU.

Went in for an oil change they told me at least one hour and twenty minutes but they got me in and out at a good time.