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After buying my 2020 Kia Rio S in Auburn (long story)...I brought my new Kia to Dothan Kia for an oil change. I could not be happier with how well the... Service Department Manager took care of me. Very friendly and helpful. They got me in right away with no appointment and got me back on the road. Thank you, Dothan Kia!! You converted me. I will be back for all my service needs.
Failed to disclose that a vehicle had been wrecked. Even after being asked to provide a car fax before the sale. Two years later went to trade in the car... and find out from second dealership. Went back to see if they would do anything to rectify the situation and the sales manager will. Still proclaimed it had never been wrecked. Went back the following day and Jamie the dealership manager basically told us. Too bad we didn't do anything wrong, if you want to feel tough threatening to get a lawyer go ahead." So that is what we will do. Would highly recommend to anyone doing business with these people to make certain they press the dealership employees for all information and verify it independently via third party.
Mr. Jamie Snell (general manager) has no sense of good customer service. I was on the phone with him for 10 mins while he explained (very nicely) about... why I had two hard inquires on my credit report, even though his employee said there wouldn't be, but after that he began yelling and calling me a child because I asked what he could do for me. He seemed not to care about my predicament. He seemed agitated at simple questions from a PAYING CUSTOMER.
Don't deal with this company. They swindle figures to make you think your getting the deal of a lifetime. They quote one thing but change the price so... much taking away warranty and gap just to make a sale. Vinny morro or whatever his last name is is a supposed floor manager who tried to swindle us. He flipped flopped on our payments so much he dropped 102 dollars in 10 min after he said he couldn't. Got close to negotiating a deal with us and was all about the payment price being good. Was not going to tell us that price did not include a warranty on a 40,000k car? Really? What idiot would buy that much car without a warranty.. he's not worried about the customer he is just trying to pad his pockets with a commission put us in a quick sale then care less if we broke down up the road because the sale would be over. Vinny knew when we showed up at the dealership he was wrong. He had been there that day could have returned a call but instead tried to smooth talk himself out of being caught. Garrett Maddox was excellent on the other hand. He was honest straight forward and courteous. He wanted to make a sale but do it right. He needs to be the floor manager! Don't deal with these people but if you do check the fine print to be sure your getting what you pay for. They will sneak a deal in you. Wasted trip. Won't ever do business there again. I'm putting the word out in my town don't deal with these folks.
Excellent dealership. Great sales people. Facilities are nice. They don't play games with you.
Sales staff bent over backwards in helping me and thought out of the box. They took extra time going over the features and assisting me with my questions.... Paperwork was done in a very short time and I was on my way.
Very friendly!! The salesman was very attentive and the process was very quick.
Service department is awesome! However, the Sales department has room for improvement....young, aggressive approach and sales people dont listen to the... customer....they hard sell you a car with what they think you want. FYI...I bought my KIA from another KIA Dealership prior to moving to Dothan, Alabama.
I was very pleased with the service and kindness at Dothan Kia. Sales rep was really easy to talk to and polite. Would definitely recommend this place... for your new or used auto needs.
Mr. Marcus Allen's customer service was amazing. He was very attentive to all our needs. He even sang us a little song " no place else I would rather be".... I can't thank him enough for the easy decision that Dothan Kia was where I wanted to spend my money.. Thanks Marcus Allen..