Dothan Kia

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
20 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    February 6, 2020

    After buying my 2020 Kia Rio S in Auburn (long story)...I brought my new Kia to Dothan Kia for an oil change. I could not be happier with how well the... Service Department Manager took care of me. Very friendly and helpful. They got me in right away with no appointment and got me back on the road. Thank you, Dothan Kia!! You converted me. I will be back for all my service needs.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 14, 2020

    Failed to disclose that a vehicle had been wrecked. Even after being asked to provide a car fax before the sale. Two years later went to trade in the car... and find out from second dealership. Went back to see if they would do anything to rectify the situation and the sales manager will. Still proclaimed it had never been wrecked. Went back the following day and Jamie the dealership manager basically told us. Too bad we didn't do anything wrong, if you want to feel tough threatening to get a lawyer go ahead." So that is what we will do. Would highly recommend to anyone doing business with these people to make certain they press the dealership employees for all information and verify it independently via third party.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 9, 2019

    Mr. Jamie Snell (general manager) has no sense of good customer service. I was on the phone with him for 10 mins while he explained (very nicely) about... why I had two hard inquires on my credit report, even though his employee said there wouldn't be, but after that he began yelling and calling me a child because I asked what he could do for me. He seemed not to care about my predicament. He seemed agitated at simple questions from a PAYING CUSTOMER.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    July 13, 2018

    Don't deal with this company. They swindle figures to make you think your getting the deal of a lifetime. They quote one thing but change the price so... much taking away warranty and gap just to make a sale. Vinny morro or whatever his last name is is a supposed floor manager who tried to swindle us. He flipped flopped on our payments so much he dropped 102 dollars in 10 min after he said he couldn't. Got close to negotiating a deal with us and was all about the payment price being good. Was not going to tell us that price did not include a warranty on a 40,000k car? Really? What idiot would buy that much car without a warranty.. he's not worried about the customer he is just trying to pad his pockets with a commission put us in a quick sale then care less if we broke down up the road because the sale would be over. Vinny knew when we showed up at the dealership he was wrong. He had been there that day could have returned a call but instead tried to smooth talk himself out of being caught. Garrett Maddox was excellent on the other hand. He was honest straight forward and courteous. He wanted to make a sale but do it right. He needs to be the floor manager! Don't deal with these people but if you do check the fine print to be sure your getting what you pay for. They will sneak a deal in you. Wasted trip. Won't ever do business there again. I'm putting the word out in my town don't deal with these folks.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2017

    Excellent dealership. Great sales people. Facilities are nice. They don't play games with you.

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    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 31, 2017

    Sales staff bent over backwards in helping me and thought out of the box. They took extra time going over the features and assisting me with my questions.... Paperwork was done in a very short time and I was on my way.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 19, 2017

    Very friendly!! The salesman was very attentive and the process was very quick.

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    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 21, 2017

    Service department is awesome! However, the Sales department has room for improvement....young, aggressive approach and sales people dont listen to the... customer....they hard sell you a car with what they think you want. FYI...I bought my KIA from another KIA Dealership prior to moving to Dothan, Alabama.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 13, 2017

    I was very pleased with the service and kindness at Dothan Kia. Sales rep was really easy to talk to and polite. Would definitely recommend this place... for your new or used auto needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    January 17, 2017

    Mr. Marcus Allen's customer service was amazing. He was very attentive to all our needs. He even sang us a little song " no place else I would rather be".... I can't thank him enough for the easy decision that Dothan Kia was where I wanted to spend my money.. Thanks Marcus Allen..

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    Shopped for a used car
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    0 people out of 0 found this review helpful. Did you?
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