Commerce Chevrolet

3.4
(48 reviews)
Visit Commerce Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

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New (903) 689-4090 (903) 689-4090
Used (903) 689-4814 (903) 689-4814
Service (903) 689-4425 (903) 689-4425

Inventory

See all 129 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2016.
Shop and Buy online! Great family owned store with non commissioned staff serving our great state everyday. Our services are open Monday through Saturday. Our staff is a team of experts that have over 75 years experience in sales and certified service. We offer a wide selection of NEW or USED cars trucks SUV's. We also buy cars! See more at: www.commercechevy.com If you want low prices no pressure and a friendly atmosphere come see us today!
Putting dreams in driveways everyday. Make today your turn. 903-886-2188 or text 832-757-2750

Service center

Phone number (903) 689-4425

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

3.4
(48 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Commerce Chevrolet from DealerRater.

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5.0

Garrett was super helpful and made the sales process very

Garrett was super helpful and made the sales process very easy not to mention I love my new jeep!

5.0

Garrett was super helpful and made the sales process very

Garrett was super helpful and made the sales process very easy not to mention I love my new jeep!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review Commerce Chevrolet, Dylan. We're glad to hear that you found the sales process to be smooth and easy. If you have any further questions, please don't hesitate to let us know. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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2.0

Still waiting

My experience split into two parts Before I pay them was super helpful to get me a loaner truck and start working on my truck go above and beyond 2nd part after I pay 1650.00 Monday after thanksgiving I returned 5 minutes after picking up my truck because was having the same issue and now im getting the run around to get it fixed waiting on a vehicle I can borrow for them to fix my truck Today is December 28 still waiting on

2.0

Still waiting

My experience split into two parts Before I pay them was super helpful to get me a loaner truck and start working on my truck go above and beyond 2nd part after I pay 1650.00 Monday after thanksgiving I returned 5 minutes after picking up my truck because was having the same issue and now im getting the run around to get it fixed waiting on a vehicle I can borrow for them to fix my truck Today is December 28 still waiting on

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us, Kathryn. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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5.0

Recommending Randy and Commerce Chevy

Found the truck I was looking for online. Drove to the dealership and Randy Abney came out and answered all my questions and let me look before engaging too much. Decided I wanted the vehicle, and we worked swiftly and efficiently with no hassle to get the deal done! Thanks, Commerce Chevrolet!

5.0

Recommending Randy and Commerce Chevy

Found the truck I was looking for online. Drove to the dealership and Randy Abney came out and answered all my questions and let me look before engaging too much. Decided I wanted the vehicle, and we worked swiftly and efficiently with no hassle to get the deal done! Thanks, Commerce Chevrolet!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ryan, thank you for taking the time to travel to see our team. We appreciate the kind and sincere comments as well as the recommendation. We will be there for you for many years to come. Enjoy your new truck. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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1.0

Need a lemon? They got you covered!

Sold me a lemon. Required a new transmission, and engine in less than 1000 miles. Had substantial suspension problems, their shop only fixed on one side. They knew they were selling it like that. Read Facebook reviews of this company by locals. This is typical for them.

1.0

Need a lemon? They got you covered!

Sold me a lemon. Required a new transmission, and engine in less than 1000 miles. Had substantial suspension problems, their shop only fixed on one side. They knew they were selling it like that. Read Facebook reviews of this company by locals. This is typical for them.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sam, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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1.0

Asked about a car and no effort was put forward to tell

Asked about a car and no effort was put forward to tell me more about it.

1.0

Asked about a car and no effort was put forward to tell

Asked about a car and no effort was put forward to tell me more about it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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2.0

I called and a rather cold lady answered and right off

I called and a rather cold lady answered and right off was interrogated for my personal information. I had the name of the "sales" person who had emailed me, but the lady who answered said she couldn't find it. She wanted my phone number, email, location...whyyyy. Eventually was transferred to the lady who emailed me. I was on hold for quite some time. She eventually picked up. I explained who I was. She coldly said she was transferring me to a sale person. I was on hold for over and minute and I hung up. There's no reason for mind games when buying a car, I will avoid this dealer in the future.

2.0

I called and a rather cold lady answered and right off

I called and a rather cold lady answered and right off was interrogated for my personal information. I had the name of the "sales" person who had emailed me, but the lady who answered said she couldn't find it. She wanted my phone number, email, location...whyyyy. Eventually was transferred to the lady who emailed me. I was on hold for quite some time. She eventually picked up. I explained who I was. She coldly said she was transferring me to a sale person. I was on hold for over and minute and I hung up. There's no reason for mind games when buying a car, I will avoid this dealer in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Wonderful buying experience

Wonderful buying experience!!! The staff is all very friendly and made it worth it. I went and looked at a Tahoe and ended up purchasing that day. I will highly recommend them to anyone.

5.0

Wonderful buying experience

Wonderful buying experience!!! The staff is all very friendly and made it worth it. I went and looked at a Tahoe and ended up purchasing that day. I will highly recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jacob, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Commerce Chevrolet. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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5.0

Open, Honest & Friendly

By far the best and easiest car buying experience I’ve ever had! Everyone was so friendly & knowledgeable. I got a great deal on my new truck too! I am so happy! If you want zero hassle and zero haggling this is the place to go. I definitely recommend them to all my friends and family.

5.0

Open, Honest & Friendly

By far the best and easiest car buying experience I’ve ever had! Everyone was so friendly & knowledgeable. I got a great deal on my new truck too! I am so happy! If you want zero hassle and zero haggling this is the place to go. I definitely recommend them to all my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Keri-Ann, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Commerce Chevrolet.Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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1.0

Predatory behavior towards military members

I am an Active-Duty Naval Officer. I have had one of the worst car-buying experiences with this dealership. I never really sit down and type out this much for reviews, but the people need to know. I made a deal over the phone to buy this Tesla Model S Performance and, in return, trade-in my Cadillac. I have been speaking with two guys, Carlos and Ralph. Carlos has been immensely helpful and has shown me everything I wanted over face time. On the other hand, Ralph was one of the cockiest disrespectful egotistical person I have ever met. Ralph was the finance guy, and getting my finances sorted out was unnecessarily complex and cumbersome. He sounded like he was doing me a major favor by selling the car. That in and of itself should have been a major red flag, but I still proceeded(because I’m an idiot). After getting all the finances sorted out, I drove about 1000 miles(30 hours) round trip to trade in my car and pick up the Tesla. I ensured everything was set with finance before I made the trip. After I arrived, they looked at my Cadillac physically before they took the keys and approved the trade-in. I ensured they knew what they were getting and what I was receiving. There were some issues with the Tesla that they were selling. Some scratches and dents in the rear bumper. And a whole trim piece falling off from the front. Also, they installed the wrong size tires. I asked if they could help with any of that, and they said everything is as is, and they are selling the car at a loss, so they can’t help with these things. Keep in mind they know that I have driven for a while to get there, so in a way, they sorta got me. Like, I have to buy a car. Otherwise, this trip would be a waste for me. I bought the Tesla and drove the 15-hour drive back home. I was approved for up to 43k and took a loan out for 33k. So I can get another 10k if I want to. Two days go by, and super shady stuff begins. I got a message from them saying they cannot accept my Cadillac because what they quoted for it was 10k more than what it is worth. I was like, well, the deal is done, we’ve already signed paper works, you guys saw the Cadillac in person, and at this point, you’ve already accepted the car. They were being complete jerks and gave me two options. I either pay the extra 10k or have the deal unwind. If I do not do that, they will report the car stolen. I was quite literally shocked. They knew I was approved for the extra 10k, so they thought I’d agree and pay for it. Mainly because they know it would be such a hassle to deal with unwinding the deal for me. When I reminded them that this was a done deal and they had to send the title paperwork to the DMV, they just flat-out disagreed. Ralph, the biggest xxxxxxx I have ever met, proceeded to threaten me with criminal charges and said they have done this many times and know how this works. His whole tone is quite condescending and very disrespectful. He or the dealership quite literally does not give a single xxxx about their customers. They messed up, and instead of owning up to their mistakes, they made me go through all this hassle, hoping that I’d comply since it would be such an inconvenience for me if I didn’t. Whatever they did was unethical, and not sending the title to my bank AFTER the deal had been made is not lawful. They knew that I was in the military and had minimal time to deal with such circumstances, so they took full advantage of the situation. Very unethical and disrespectful. I proceeded to unwind the deal and get my car back. This was one of the worst experiences I have ever had with a dealership. This place does not care about its customers, and I would highly recommend going elsewhere. And to Ralph and the management, if you are reading this, I hope ya’ll sleep well at night knowing how terrible of a person you all are.

1.0

Predatory behavior towards military members

I am an Active-Duty Naval Officer. I have had one of the worst car-buying experiences with this dealership. I never really sit down and type out this much for reviews, but the people need to know. I made a deal over the phone to buy this Tesla Model S Performance and, in return, trade-in my Cadillac. I have been speaking with two guys, Carlos and Ralph. Carlos has been immensely helpful and has shown me everything I wanted over face time. On the other hand, Ralph was one of the cockiest disrespectful egotistical person I have ever met. Ralph was the finance guy, and getting my finances sorted out was unnecessarily complex and cumbersome. He sounded like he was doing me a major favor by selling the car. That in and of itself should have been a major red flag, but I still proceeded(because I’m an idiot). After getting all the finances sorted out, I drove about 1000 miles(30 hours) round trip to trade in my car and pick up the Tesla. I ensured everything was set with finance before I made the trip. After I arrived, they looked at my Cadillac physically before they took the keys and approved the trade-in. I ensured they knew what they were getting and what I was receiving. There were some issues with the Tesla that they were selling. Some scratches and dents in the rear bumper. And a whole trim piece falling off from the front. Also, they installed the wrong size tires. I asked if they could help with any of that, and they said everything is as is, and they are selling the car at a loss, so they can’t help with these things. Keep in mind they know that I have driven for a while to get there, so in a way, they sorta got me. Like, I have to buy a car. Otherwise, this trip would be a waste for me. I bought the Tesla and drove the 15-hour drive back home. I was approved for up to 43k and took a loan out for 33k. So I can get another 10k if I want to. Two days go by, and super shady stuff begins. I got a message from them saying they cannot accept my Cadillac because what they quoted for it was 10k more than what it is worth. I was like, well, the deal is done, we’ve already signed paper works, you guys saw the Cadillac in person, and at this point, you’ve already accepted the car. They were being complete jerks and gave me two options. I either pay the extra 10k or have the deal unwind. If I do not do that, they will report the car stolen. I was quite literally shocked. They knew I was approved for the extra 10k, so they thought I’d agree and pay for it. Mainly because they know it would be such a hassle to deal with unwinding the deal for me. When I reminded them that this was a done deal and they had to send the title paperwork to the DMV, they just flat-out disagreed. Ralph, the biggest xxxxxxx I have ever met, proceeded to threaten me with criminal charges and said they have done this many times and know how this works. His whole tone is quite condescending and very disrespectful. He or the dealership quite literally does not give a single xxxx about their customers. They messed up, and instead of owning up to their mistakes, they made me go through all this hassle, hoping that I’d comply since it would be such an inconvenience for me if I didn’t. Whatever they did was unethical, and not sending the title to my bank AFTER the deal had been made is not lawful. They knew that I was in the military and had minimal time to deal with such circumstances, so they took full advantage of the situation. Very unethical and disrespectful. I proceeded to unwind the deal and get my car back. This was one of the worst experiences I have ever had with a dealership. This place does not care about its customers, and I would highly recommend going elsewhere. And to Ralph and the management, if you are reading this, I hope ya’ll sleep well at night knowing how terrible of a person you all are.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr. Mohsin, you are forgetting that YOU input your car as a Platinum AWD CT6, maybe it was a mistake, maybe you tried putting us together. We may never know, however we brought it to your attention that it was a Luxury CT6 when the 3rd party you had sold it to brought it to our attention. We appreciate your service but we do not appreciate your misleading Trade in Valet or us about your car. We even brought your car back to you in an enclosed trailer. It is a wildly inaccurate statement to claim we prey upon military members. We have multilple military employees and we proudly support all our veterans and their families. By the way Ralph is a military veteran.

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5.0

Very f professional staff you guys are aweasome

Very friendly and professional got me in and out quickly aweasome staff did every thing to get me the truck i needed thank you for the help! Im happy!

5.0

Very f professional staff you guys are aweasome

Very friendly and professional got me in and out quickly aweasome staff did every thing to get me the truck i needed thank you for the help! Im happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for reaching out, Crystal! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Commerce Chevrolet Team, (903)-886-2188

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