Reviews
Helpful team with excellent customer service and support.
Helpful team with excellent customer service and support. They answered my questions and explained the benefits offered for my car lease.
Helpful team with excellent customer service and support.
Helpful team with excellent customer service and support. They answered my questions and explained the benefits offered for my car lease.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com
I would NOT recommend Russ Darrow Mazda to anyone!
I would NOT recommend Russ Darrow Mazda to anyone! Bruce was nice and professional and tried to help me with a rental so I appreciate him for that However Russ Darrow Mazda ruined my very first experience owning a vehicle they had the vehicle in service for over two weeks and the worst part is the issue still was not fixed after I picked up the vehicle the same issue I brought the vehicle in for previously the check engine light! Not to mention the mechanic they had working on the vehicle did not correct the issue and seemed to not really know what he was doing either! Car dealerships and sales people in my opinion are just like politicians and politics fast talking swindlers that look the part but in real time they truly don't deliver or care about integrity, honor, and doing what's best for everyone it's all about the sale no matter what that means for the unsuspecting buyer. In this world we all are responsible for our actions and Russ Darrow Mazda will have their moment because what they're doing isn't right and in the end it won't last and to their shame it does not have lasting peace and value I deeply regret the entire experience as it led to wasted time, money, and efforts for my family and myself!
I would NOT recommend Russ Darrow Mazda to anyone!
I would NOT recommend Russ Darrow Mazda to anyone! Bruce was nice and professional and tried to help me with a rental so I appreciate him for that However Russ Darrow Mazda ruined my very first experience owning a vehicle they had the vehicle in service for over two weeks and the worst part is the issue still was not fixed after I picked up the vehicle the same issue I brought the vehicle in for previously the check engine light! Not to mention the mechanic they had working on the vehicle did not correct the issue and seemed to not really know what he was doing either! Car dealerships and sales people in my opinion are just like politicians and politics fast talking swindlers that look the part but in real time they truly don't deliver or care about integrity, honor, and doing what's best for everyone it's all about the sale no matter what that means for the unsuspecting buyer. In this world we all are responsible for our actions and Russ Darrow Mazda will have their moment because what they're doing isn't right and in the end it won't last and to their shame it does not have lasting peace and value I deeply regret the entire experience as it led to wasted time, money, and efforts for my family and myself!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
great customer service, good inventory, great mechanics,
great customer service, good inventory, great mechanics, getting the issues done on my car in a timely manner
great customer service, good inventory, great mechanics,
great customer service, good inventory, great mechanics, getting the issues done on my car in a timely manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Metro Mazda! Jalen Moore jalen.moore@russdarrow.com
She did an excellent job and taking care of the car
She did an excellent job and taking care of the car having a service and checking in on me
She did an excellent job and taking care of the car
She did an excellent job and taking care of the car having a service and checking in on me
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Rita, thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com
Generally good, friendly service with comfortable waiting
Generally good, friendly service with comfortable waiting area. People aren’t very good about getting back to you sometimes when they promised to call.
Generally good, friendly service with comfortable waiting
Generally good, friendly service with comfortable waiting area. People aren’t very good about getting back to you sometimes when they promised to call.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Floyd, for sharing about your experience with Russ Darrow Metro Mazda. We do apologize for the lack of communication and will be speaking to our team regarding this. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com
Okay The salesman did an excellent job in helping me find
Okay The salesman did an excellent job in helping me find the vehicle that I wanted
Okay The salesman did an excellent job in helping me find
Okay The salesman did an excellent job in helping me find the vehicle that I wanted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com
Great dealership.
Great dealership. Worked with Jack Giardino (sales) and Dan Pagnotta. Both were awesome. Highly reccomended.
Great dealership.
Great dealership. Worked with Jack Giardino (sales) and Dan Pagnotta. Both were awesome. Highly reccomended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jalen Moore jalen.moore@russdarrow.com
Kirsten was amazing, she handled my service with complete
Kirsten was amazing, she handled my service with complete professionalism and addressed any concerns I had over the servicing of my car. She is a true asset to the Russ Darrow Group. I will add the technician pesticide a video of the car and its main point for service which were awesome. She filed out the paperwork legibly and it was easy for me to understand. A huge Thank You to all involved.
Kirsten was amazing, she handled my service with complete
Kirsten was amazing, she handled my service with complete professionalism and addressed any concerns I had over the servicing of my car. She is a true asset to the Russ Darrow Group. I will add the technician pesticide a video of the car and its main point for service which were awesome. She filed out the paperwork legibly and it was easy for me to understand. A huge Thank You to all involved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com
Great customer service was provided, but there are no
Great customer service was provided, but there are no more comments. For me to add
Great customer service was provided, but there are no
Great customer service was provided, but there are no more comments. For me to add
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com
The dealership was clean and comfortable and Kirsten was
The dealership was clean and comfortable and Kirsten was very helpful and explained everything clearly.
The dealership was clean and comfortable and Kirsten was
The dealership was clean and comfortable and Kirsten was very helpful and explained everything clearly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Mazda to be a positive one. Please don't hesitate to reach out if you need anything else. Jalen Moore jalen.moore@russdarrow.com