Reviews
I always leave satisfied with the service and quality of
I always leave satisfied with the service and quality of the work. I appreciate the snacks and refreshments. Great job!
I always leave satisfied with the service and quality of
I always leave satisfied with the service and quality of the work. I appreciate the snacks and refreshments. Great job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Mazda, we look forward to having you as a valued customer for many years to come! Jalen Moore jalen.moore@russdarrow.com
Quick and effective service.
Quick and effective service. Good communication and good price. Thank you to the team. Recommend
Quick and effective service.
Quick and effective service. Good communication and good price. Thank you to the team. Recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com
I like that you can set up an oil change right from the
I like that you can set up an oil change right from the app. I appreciate the service team, I only wish they had techs available on weekends for more complex repairs as my passenger window has been having issues since I purchased the car but work during the week so I haven't been able to get it fixed.
I like that you can set up an oil change right from the
I like that you can set up an oil change right from the app. I appreciate the service team, I only wish they had techs available on weekends for more complex repairs as my passenger window has been having issues since I purchased the car but work during the week so I haven't been able to get it fixed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com
Bruce Is always very helpful and took care of my service
Bruce Is always very helpful and took care of my service and repair issue with swiftness and a smile.
Bruce Is always very helpful and took care of my service
Bruce Is always very helpful and took care of my service and repair issue with swiftness and a smile.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bruce met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com
Just average James was nice Waited too long for answers
Just average James was nice Waited too long for answers and to complete the deal
Just average James was nice Waited too long for answers
Just average James was nice Waited too long for answers and to complete the deal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jalen Moore jalen.moore@russdarrow.com
My concerns are always addressed quickly and with ease.
My concerns are always addressed quickly and with ease. I appreciate the follow up and reminders.
My concerns are always addressed quickly and with ease.
My concerns are always addressed quickly and with ease. I appreciate the follow up and reminders.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com
I bought my 2024 vehicle in because of failed sensor.
I bought my 2024 vehicle in because of failed sensor. Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead I got on tack on fee for shop supplies. This was an electronic sensor. When asked about supplies was told it was an automatic charge regardless of service. This at best disceptive and at worse fraudulent. She said it was on form I signed when approving work.. I never signed anything for this cost, was given a verbal quote. Even if I did sign something, if RD was honest, they would tell you up front, not bury in verbiage. Well good for you guys sticking with another $40. I will be replacing my 2016 Mazda this year and you just loss the sale. Enjoy your $40. I will be sure to let anyone who ask me where to buy, no longer RD
I bought my 2024 vehicle in because of failed sensor.
I bought my 2024 vehicle in because of failed sensor. Was told it wasn’t covered because stone caused damage. Very disappointing. When told of cost Kristen said she would try and reduce cost. Instead I got on tack on fee for shop supplies. This was an electronic sensor. When asked about supplies was told it was an automatic charge regardless of service. This at best disceptive and at worse fraudulent. She said it was on form I signed when approving work.. I never signed anything for this cost, was given a verbal quote. Even if I did sign something, if RD was honest, they would tell you up front, not bury in verbiage. Well good for you guys sticking with another $40. I will be replacing my 2016 Mazda this year and you just loss the sale. Enjoy your $40. I will be sure to let anyone who ask me where to buy, no longer RD
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Randy, we're sorry to hear about your experience and would love to get to the bottom of it with you to see if there's something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jalen Moore jalen.moore@russdarrow.com
Quick, efficient, and everyone was very friendly.
Quick, efficient, and everyone was very friendly. I was in and out ona Saturday morning, no problems at all
Quick, efficient, and everyone was very friendly.
Quick, efficient, and everyone was very friendly. I was in and out ona Saturday morning, no problems at all
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jalen Moore jalen.moore@russdarrow.com
Appointment felt quick and she was informative with my
Appointment felt quick and she was informative with my vehicle and possible up coming expenses.
Appointment felt quick and she was informative with my
Appointment felt quick and she was informative with my vehicle and possible up coming expenses.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com
Had a great experience with test drive and purchase.
Had a great experience with test drive and purchase. Listened to preferences and negotiated an excellent package.
Had a great experience with test drive and purchase.
Had a great experience with test drive and purchase. Listened to preferences and negotiated an excellent package.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jalen Moore jalen.moore@russdarrow.com