[{"id":437560,"personPtyId":32676652,"firstName":"Adam","lastName":"O'Brien","titleText":"Sales Manager","emailTxt":"adam.obrien@russdarrow.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":6,"combinedEmpReviewCnt":129,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40805/employees/7675cfb5dff8.jpg","drDealerId":40805,"dealerEmpStartDtUtc":"1375315200","industryStartDtUtc":"1059696000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":592800,"firstName":"Jeffrey","lastName":"Boals","titleText":"Service Advisor","emailTxt":"jeffrey.boals@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":464989,"personPtyId":35610717,"firstName":"Bruce","lastName":"Carrick","titleText":"Service Advisor","emailTxt":"bruce.carrick@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":476508,"personPtyId":41517474,"firstName":"timothy","lastName":"lewis","titleText":"sales professional","shortBioText":"","emailTxt":"timothy.lewis@russdarrow.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":582283,"firstName":"EDWARD","lastName":"CAROTHERS","titleText":"SHUTTLE","shortBioText":"","emailTxt":"EDWARD.CAROTHERS@RUSSDARROW.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40805/employees/e6de78d78ba0.jpg","drDealerId":40805,"dealerEmpStartDtUtc":"1375315200","industryStartDtUtc":"1409529600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":437570,"personPtyId":33332893,"firstName":"Steve","lastName":"Itsines","titleText":"Salesperson","shortBioText":"","emailTxt":"steve.ITSINES@RUSSDARROW.COM","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40805/employees/2b90c51d9969.jpg","drDealerId":40805,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":437561,"personPtyId":32879995,"firstName":"Alejandro","lastName":"Soto","titleText":"Salesperson","shortBioText":"I have been in the business for over a year now. In my free time I like to play soccer and spend time with my family. I currently play with Polonia Soccer Club, we play in the American League. I believe that customer service is the BEST service and I treat all my customers equally!","emailTxt":"alejandro.soto@russdarrow.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":80,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40805/employees/6ac314aa3691.jpg","drDealerId":40805,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1472688000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":437573,"personPtyId":32955180,"firstName":"Keith","lastName":"McGinnis","titleText":"Service Manager","shortBioText":"I've been with the Darrow group since February 1998 at several of their locations, including 8 years at the Mazda Greenfield location. I have a passion for people, cars and sports. I've been married for 35 year with 3 children and one grandchild. I truly enjoy working with people and serving in the community.","emailTxt":"keith.mcginnis@russdarrow.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40805/employees/6707ed101293.jpg","drDealerId":40805,"dealerEmpStartDtUtc":"1485907200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":437572,"personPtyId":32878379,"firstName":"Warren","lastName":"Hayden","titleText":"Salesperson","shortBioText":"I was born and raised right here in Milwaukee. I've been working here at Metro Mazda for about a year now and I've been loving every second of it. I love the challenging nature of my work here and I always try and have a lot of fun with my customers. I'll do my best to ensure that you love your vehicle and that you have a great buying experience. I also produce my own music so check me out on soundcloud!","emailTxt":"Warren.Hayden@russdarrow.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":48,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/40805/employees/c492280506b1.jpg","drDealerId":40805,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":437559,"personPtyId":32802796,"firstName":"Dean","lastName":"Saidai","titleText":"General Manager","shortBioText":"Always loved cars and wanted to be involved with them. 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Sings many different songs by groups such as: The Moody Blues, Jethro Tull, Robbie Williams, Metallica, Queensryche, REM, REO Speedwagon, Sir Elton John and The Beatles . Won 3rd place at the 2018 Italian Idol Competition at Festa Italiana. Enjoys watching Nascar, English Premier League football. Huge Manchester United fan. I watch most NFL games.","emailTxt":"SUSAN.KOCH@RUSSDARROW.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"1238544000","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":549446,"firstName":"Don","lastName":"Thurber","titleText":"SALES 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Manager","emailTxt":"deanne.mach@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"dealerEmpStartDtUtc":"1559347200","industryStartDtUtc":"991353600","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":450086,"personPtyId":33909766,"firstName":"Ivan","lastName":"Lawler","titleText":"Director of Operations","shortBioText":"","emailTxt":"Ivan.lawler@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":576755,"firstName":"KURT","lastName":"POULOS","titleText":"SALES","emailTxt":"KURT.POULOS@RUSSDARROW.COM","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":602527,"firstName":"Kayla","lastName":"Holland","titleText":"Receptionist/Cashier","emailTxt":"kayla.holland@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":592797,"firstName":"Mi'Laijia","lastName":"Hyche Sampson","titleText":"BDC","emailTxt":"milaijia.sampson@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":605311,"firstName":"Mitchell","lastName":"Christen","titleText":"Sales Consultant","emailTxt":"Mitchell.Christen@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":592799,"firstName":"Sydney","lastName":"Williams","titleText":"BDC","emailTxt":"sydney.williams@russdarrow.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":40805,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Russ Darrow Metro Mazda

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Russ Darrow Metro Mazda Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since September 2014

Russ Darrow Metro Mazda is proud to offer the entire Mazda line-up, as well as, an extensive inventory of used and certified pre-owned vehicles. There are so many perks to purchasing with Russ Darrow Mazda including:

...


Get a Russ Darrow Reward's Card.
Refinance your current loan.
Need Car Insurance, we can help.
We Service all Makes and Models.
Financing with over 22 banks for the lowest rate.
Bad Credit? We Can Help!
We will beat any competitors price!

"ALL NEW RUSS DARROW METRO MAZDA!!!"

Service

Oil, Filter Change

$19.95 and up*

Multi-Point Inspection

Complimentary

Oil, Filter Change (Premium)

$39.95 and up*

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
510 lifetime reviews. Includes reviews of Russ Darrow Metro Mazda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 18, 2019

    All in all, hands down great experience! Friendly, fast, and convenient. I appreciated how helpful Edward was and made my service visit easy and enjoyable.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    EDWARD CAROTHERS

    SHUTTLE

    (5.0) 11 reviews

  • 5.0 out of 5
    September 13, 2019

    Great!!!!!Thank you very much,it's to much to write. My second Mazda and i like so much this shop ,costumer service,management and service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Adam O'Brien

    Sales Manager

    (4.6) 129 reviews

    Steve Itsines

    Salesperson

    (4.9) 11 reviews

  • 5.0 out of 5
    September 7, 2019

    My oil change was fast and the customer service was great. The atmosphere in the waiting area is very nice and they always have snacks on the house!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    JOSE SANTIAGO

    SALES

    (4.3) 7 reviews

    Eric Rosa

    Lot Attendant

    NOT RATED

  • 5.0 out of 5
    September 6, 2019

    Came in to plug a tire and wound up leaving with a new CX-5. My salesperson was great. Told me about all the features during the test drive. Then did a... full overhaul of them before I left. Made sure I knew all I needed to know about the new vehicle. Would highly recommend working with Alejandro.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Adam O'Brien

    Sales Manager

    (4.6) 129 reviews

    Alejandro Soto

    Salesperson

    (4.7) 80 reviews

  • 5.0 out of 5
    September 4, 2019

    Was told when I called a few weeks ago that I could only get in for an oil change, but when I arrived they said they could also rotate my tires and fix... a system recall so I didn't have to go in twice. Friendly and efficient service.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jeffrey Boals

    Service Advisor

    (5.0) 8 reviews

  • 5.0 out of 5
    September 4, 2019

    Had a great experience buying my first new car ! All staff is very friendly and polite . They work with you till the end explaining all details and are... very accommodative with busy schedules. Highly recommend this place !

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Adam O'Brien

    Sales Manager

    (4.6) 129 reviews

    Warren Hayden

    Salesperson

    (4.6) 48 reviews

    Jerry King

    Salesperson

    NOT RATED

  • 5.0 out of 5
    September 3, 2019

    Chris and Adam were exceptional to work with. Answered all my questions. Was a long process to close, but worthwhile. Will recommend them to others and... looking forward to a good relationship

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Adam O'Brien

    Sales Manager

    (4.6) 129 reviews

  • 5.0 out of 5
    August 31, 2019

    Excellent service great products great general manager and sales manager always enjoy purchasing cars and made ot so easy to buy my new car I love this... dealership and will continue to buy from here

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Adam O'Brien

    Sales Manager

    (4.6) 129 reviews

    Alejandro Soto

    Salesperson

    (4.7) 80 reviews

    Warren Hayden

    Salesperson

    (4.6) 48 reviews

    Dean Saidai

    General Manager

    (4.6) 23 reviews

  • 4.0 out of 5
    August 31, 2019

    Adam and Alex did a great job getting me a very fair deal on a new CX-5. Adam is one of the best car sales managers I've done business with. He has a great... non-aggressive approach to making sure the customer leaves happy. He was sensible and worked out a deal that was very fair all around. The paperwork process was very quick and easy. The dealership is clean and modern. It was a nice surprise that they cover your first three maintenance visits too.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Worked with:
    Adam O'Brien

    Sales Manager

    (4.6) 129 reviews

    Alejandro Soto

    Salesperson

    (4.7) 80 reviews

  • 5.0 out of 5
    August 30, 2019

    If you have to sit at the dealership for service, it's prerry great to be dealing with happy, helpful people! Jeff was great at getting my CX-5 in great... shape while also being fun to deal with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Worked with:
    Jeffrey Boals

    Service Advisor

    (5.0) 8 reviews

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