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My mom and I had an awesome experience when we were there
My mom and I had an awesome experience when we were there with Johnny, he was very helpful on the car!
I HAVE ALWAYS GONE TO BRIAN YOUNG LAST 4 PURCHASES HE IS
I HAVE ALWAYS GONE TO BRIAN YOUNG LAST 4 PURCHASES HE IS THE BEST! He always takes care of me and my kids. I have sent him 8 other customers and they have all bought from him. He has always made it so easy to buy from and is extremely genuine. That is also why he has been there 15 years.
Serena Thank you for your review. We are happy to hear you had a great experience at our dealership. Your review made our day! Our team works very hard to keep our clients happy, but we can only do it thanks to amazing clients like you. We hope to serve you again soon. Chapman Chevrolet
Service Advisor Madison is awesome, had warranty/recall work needed on 2022 Chevy Silverado and she had parts ordered, appointment made and kept me updated the whole time and it was ready right when she said it would be. Excellent customer experience.
Kevin Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met Chapman Chevrolet
Trevor was so helpful and patient with my lack of
Trevor was so helpful and patient with my lack of knowledge of how to use some of the features my car has!😃👍
Rosalyn We are grateful for your feedback. It is our pleasure to provide the best possible service to our guests and we are glad that this commitment was reflected in your visit. We look forward to serving you again! Chapman Chevrolet
Beware of misleading prices
Talked to a salesman regarding an internet advertised car. Asked him about any other charges, he said only taxes and fees. Had my mechanic look at the car (needed some work). Started discussing costs and they added "accessories" for $1297, and "F&I Products" for $827 which are basically fees for etching the windows. Salesman wouldn't budge on the price and went on about all the money they put into the car. Asked to speak to the sales manager Jim who finally agreed to sell for internet price plus Taxes and fees (which were listed on the invoice in addition to the aforementioned fees). I said asking price and taxes and fees, no other charges? and he said yes. I agreed. After getting all my info, they give me an invoice with base price, taxes and fees, and the accessories and F&I charges added back in. I called Jim on it and he said "But those are OUR fees", and got an attitude when I refused to pay them and basically hung up on me. Bad experience and waste of time. People like these are what give used car salesmen a bad name.
John, We would like to apologize for your less than 5-star experience. It is always our goal to provide the very best of service to all our valued customers. I apologize that you did not receive the pricing that you were requesting. Please feel free to reach me directly for further details at 480-752-1401, or reach me by email at firstname.lastname@example.org. -Chace Gibbs | General Manager
Professional, Family Run Business with INTEGRITY
I recently purchased a used auto from this dealership. Every person I dealt with was highly professional, courteous, and customer service oriented. Chapman is a family business and you could clearly feel this throughout the experience whether it was dealing with my sales consultant Khaled, Roberto the finance manager, or Libby the extended insurance consultant. Even Aaron in internet sales was highly knowledgeable about my model and spent the time needed with me to make sure I understood the ins and outs of the vehicle I purchased. Finally, Travis who is a sales manager, could not have been a more genuine good guy who took the time to listen to my needs and answer my questions. I highly recommend this dealership as one that has integrity and heart and will go the extra mile to help you buy the car that is right for you...at a super price. Thank you all at Chapman Chevy for making this a painless process. You are all good people 😊
Melissa, Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles! Your Friends at Chapman Chevrolet
Dont trust the listing price from this dealership.
Found a vehicle listed from this dealership for $36k. After contacting their sales team and spending all day emailing back and forth with them they came back and said actually this vehicle is $48k after tax/title and fees. I understand that tax and title will bump the price up over the listed price but not by $13k. They tried to sneak in an extra $7,000 under my nose. This is a perfect example of why I hate buying cars.
Jeff, I apologize that you were not completely satisfied with the vehicle pricing that you received. I would be glad to go over any pricing information with you please feel free to reach me directly at 480-752-1401, or reach me by email at email@example.com. -Chace Gibbs | General Manager
Sales man David Hall said we got your appointment for 3
Sales man David Hall said we got your appointment for 3 pm yesterday !! So get there early to get a Chevy bolt evu !! Sorry we sold out yesterday! 1/2 to 40 min drive!! His response was first come first serve! So basically screw your appointment!! We weren’t ever going to tell you we didn’t even have the vehicle in stock!! Yet he said 3 were there at noon!! No return call. Very unprofessional! Lost all my business and my
Thank you for your feedback I apologize for any miscommunication. I did look into the situation and there were several messages and calls sent to you from David Hall before your appointment that the vehicle was sold. Our goal is to make sure every customer is completely satisfied with their experience. If you have any additional questions please feel free to reach me directly at 480-752-1401, or reach me by email at firstname.lastname@example.org. -Chace Gibbs | General Manager”
Syed at Chapman Chevrolet was great again!
Purchased a beautiful Camaro Convertible thru Chapman Chevrolet. Great buying experience! Syed has been selling me new vehicles for me and my family for over 20 years.
Ralph, Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Chevrolet
When my 2014 Sonic needed repair, Chapman Chevrolet went
When my 2014 Sonic needed repair, Chapman Chevrolet went above and beyond to fix it. When the Sonic was too expensive to repair, the crew at Chapman made the process of trading it in on a 2022 Trax swift and painless. Thank you!
Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Chevrolet