Earnhardt Chrysler Jeep Dodge RAM

4.7
(1,346 reviews)
Visit Earnhardt Chrysler Jeep Dodge RAM
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–3:00pm
Sunday 10:00am–6:00pm Closed
2023 consumer dealer award View 5 awards
2016 state dealer award 2016 state dealer award
2023 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award

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New (866) 753-6156 (866) 753-6156
Used (888) 451-1233 (888) 451-1233
Service (888) 461-3883 (888) 461-3883

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About our dealership

This seller has been on Cars.com since October 2017.
At Earnhardt Chrysler Dodge Jeep Ram, we're proud to offer our variety of services to the drivers in the Gilbert, Mesa, and Tempe areas. We're also happy to provide our drivers with an extensive variety of Chrysler, Dodge, Jeep and Ram models that are suitable for every level of driver. Whether you're looking for a small compact car, a spacious midsize SUV, or even a commanding and powerful pickup truck, we're your go-to car dealer dedicated to helping you look for the right make and model.
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Service center

Phone number (888) 461-3883

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Meet our employees

View all 30 employees View less employees

Reviews

4.7
(1,346 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Earnhardt Chrysler Jeep Dodge RAM from DealerRater.

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5.0

Over the past several years, I have dealt with several

Over the past several years, I have dealt with several dealers in the Phoenix area, I must say that dealing with Earnhart was a very good experience. The salesman made it easy and a pleasant experience thank you.!

5.0

Over the past several years, I have dealt with several

Over the past several years, I have dealt with several dealers in the Phoenix area, I must say that dealing with Earnhart was a very good experience. The salesman made it easy and a pleasant experience thank you.!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Arguably one of the smoothest buying processes ever, and,

Arguably one of the smoothest buying processes ever, and, from > 250 away! Michelle T communicated with me efficiently and effectively from the day I checked online availability via Autotrader. She answered questions, provided video/pics, and kept me in the loop for well over a month before I was able to drive to PHX. She waited outside and greeted me upon arrival. She was well dressed, very courteous, thoughtful, and diligent throughout. Cedric in finance was also extremely helpful. This wasn't a buy/thanks/bye bye/and never hear from you again experience. Michelle has reached out a few times since to check if all was good w/ the truck and if I had any questions/concerns. Both her and Cedric, and a couple others (names?) have also reached out and thanked me for the business. The facility was immaculate and kudos to the two guys who helped remove/replace my 5th wheel hitch. Earnhardt CJDR nailed it because of the rock star staff I interacted with!

5.0

Arguably one of the smoothest buying processes ever, and,

Arguably one of the smoothest buying processes ever, and, from > 250 away! Michelle T communicated with me efficiently and effectively from the day I checked online availability via Autotrader. She answered questions, provided video/pics, and kept me in the loop for well over a month before I was able to drive to PHX. She waited outside and greeted me upon arrival. She was well dressed, very courteous, thoughtful, and diligent throughout. Cedric in finance was also extremely helpful. This wasn't a buy/thanks/bye bye/and never hear from you again experience. Michelle has reached out a few times since to check if all was good w/ the truck and if I had any questions/concerns. Both her and Cedric, and a couple others (names?) have also reached out and thanked me for the business. The facility was immaculate and kudos to the two guys who helped remove/replace my 5th wheel hitch. Earnhardt CJDR nailed it because of the rock star staff I interacted with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

I like the service department at Earnhardt Dodge.

I like the service department at Earnhardt Dodge. They can always get me in on the date and time I need.

5.0

I like the service department at Earnhardt Dodge.

I like the service department at Earnhardt Dodge. They can always get me in on the date and time I need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Eddie is great got the deal completed and was very quick

Eddie is great got the deal completed and was very quick . Appreciate the brand new 2023 dodge charger ! Thanks mate 😂😂💪🏽

5.0

Eddie is great got the deal completed and was very quick

Eddie is great got the deal completed and was very quick . Appreciate the brand new 2023 dodge charger ! Thanks mate 😂😂💪🏽

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Duke! Thank you for sharing your experience with Eddie! We're thrilled to hear that he was able to help you quickly and efficiently. Enjoy your new Dodge Charger and thank you for choosing us! Regards, Victoria Smith victoria.smith@earnhardt.com

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2.0

In a nutshell, dishonest pricing practices and lack of

In a nutshell, dishonest pricing practices and lack of customer care by some employees who behave like they don’t even want to be there. If you come here for service, get a detailed TOTAL cost, and be ready to be treated like you are an annoyance rather than a paying customer. I get vastly superior service at the local oil change shops when I take in my older cars. The long story: I came in for an oil change on May 7. I made an appointment the day prior on-line. I arrived early in the morning, few minutes prior to my appointment. While still at my car I was told, "someone will be with you shortly" and was told to stay by my car and not come inside, which is weird since the customer service area was empty except for employees. Since I was literally two feet from the service door, I could see all the employees inside - there were at least four people, some where scrolling on their cell phones, some doing seemingly nothing as I stood there and waited….. and waited, and waited. After a few minutes, and after a customer who came in after me was helped before me, I went in and rather strongly asked if someone could check me in since my ride was waiting for me. All of a sudden they remembered that I was standing there a few feet in front of them, and an older lady came out to check me in. During check in she said I was due for a cabin and engine air filter change. I declined the cabin filter and asked the cost of replacing the engine air filter. She said, “About $60” and I agreed to have that done in addition to my pre-paid oil change. I then asked about another issue unrelated to my oil-change appointment. After explaining what was going on she said, “Oh, I don’t know” and left it at that. No follow-up, no taking ownership, nothing to help solve the problem, not even a simple, “I am not sure, let me ask someone for you and get back to you.” Nope, just a brush-off, like I was annoying her with a customer service question. I got no bull, but I got no solution either. When I came to pick up my car later in the day I got a bill for $83.62 for just the engine air filter replacement (which was quoted as ‘about $60’). There was noting else repaired or replaced. Turns out “about $60” was just for the actual filter itself, not the labor, not the miscellaneous charges, not the shop supplies, not the environmental fees, and not tax. Basically the verbal estimate was a misleading PARTIAL cost, not the actual cost of getting the filter replaced. Thats deceptive and misleading. Would a dentist give you a quote for the cost of the filling, or for fixing your cavity, C'mon!! I understand that a dealer charges two or three times the cost of a simple Mopar paper filter you could get at AutoZone. Changing it takes under two minutes with ZERO skills, I get that. What I don’t appreciate is being misled about the actual TOTAL cost of having something replaced. A 27% difference between the quoted price and the actual cost is significant. BTW, not my first time here, and I’m not even mentioning the other minor but still noticeable behaviors that totally lack customer respect, cade, professionalism, or pride in ones work. While my truck purchase experience here was outstanding, the ‘service’ is grossly lacking in the service department.

2.0

In a nutshell, dishonest pricing practices and lack of

In a nutshell, dishonest pricing practices and lack of customer care by some employees who behave like they don’t even want to be there. If you come here for service, get a detailed TOTAL cost, and be ready to be treated like you are an annoyance rather than a paying customer. I get vastly superior service at the local oil change shops when I take in my older cars. The long story: I came in for an oil change on May 7. I made an appointment the day prior on-line. I arrived early in the morning, few minutes prior to my appointment. While still at my car I was told, "someone will be with you shortly" and was told to stay by my car and not come inside, which is weird since the customer service area was empty except for employees. Since I was literally two feet from the service door, I could see all the employees inside - there were at least four people, some where scrolling on their cell phones, some doing seemingly nothing as I stood there and waited….. and waited, and waited. After a few minutes, and after a customer who came in after me was helped before me, I went in and rather strongly asked if someone could check me in since my ride was waiting for me. All of a sudden they remembered that I was standing there a few feet in front of them, and an older lady came out to check me in. During check in she said I was due for a cabin and engine air filter change. I declined the cabin filter and asked the cost of replacing the engine air filter. She said, “About $60” and I agreed to have that done in addition to my pre-paid oil change. I then asked about another issue unrelated to my oil-change appointment. After explaining what was going on she said, “Oh, I don’t know” and left it at that. No follow-up, no taking ownership, nothing to help solve the problem, not even a simple, “I am not sure, let me ask someone for you and get back to you.” Nope, just a brush-off, like I was annoying her with a customer service question. I got no bull, but I got no solution either. When I came to pick up my car later in the day I got a bill for $83.62 for just the engine air filter replacement (which was quoted as ‘about $60’). There was noting else repaired or replaced. Turns out “about $60” was just for the actual filter itself, not the labor, not the miscellaneous charges, not the shop supplies, not the environmental fees, and not tax. Basically the verbal estimate was a misleading PARTIAL cost, not the actual cost of getting the filter replaced. Thats deceptive and misleading. Would a dentist give you a quote for the cost of the filling, or for fixing your cavity, C'mon!! I understand that a dealer charges two or three times the cost of a simple Mopar paper filter you could get at AutoZone. Changing it takes under two minutes with ZERO skills, I get that. What I don’t appreciate is being misled about the actual TOTAL cost of having something replaced. A 27% difference between the quoted price and the actual cost is significant. BTW, not my first time here, and I’m not even mentioning the other minor but still noticeable behaviors that totally lack customer respect, cade, professionalism, or pride in ones work. While my truck purchase experience here was outstanding, the ‘service’ is grossly lacking in the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your concerns and would like the opportunity to help make this right by honoring this price. Please contact me at your convenience, so we can do so. I also would like to learn more about who you worked with, so we can be sure to address this properly and make sure we're better serving you and all of our guests in the future. I look forward to speaking with you. Regards, Josh Utley Service Manager josh.utley@earnhardt.com

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5.0

Eddie was Amazing!

Eddie was Amazing! He was extremely helpful and patient with me as I really took my time to find my dream car. I first spoke with him when I test drove the vehicle then finally went back to purchase a week later. Eddie, Sean and the rest of the team answered every question I had in full detail throughout the entire process. You can tell Eddie really cares about taking care of his customers. I later recommended him and the dealership to some of my friends and family.

5.0

Eddie was Amazing!

Eddie was Amazing! He was extremely helpful and patient with me as I really took my time to find my dream car. I first spoke with him when I test drove the vehicle then finally went back to purchase a week later. Eddie, Sean and the rest of the team answered every question I had in full detail throughout the entire process. You can tell Eddie really cares about taking care of his customers. I later recommended him and the dealership to some of my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Abraham, thank you so much for sharing your positive experience with us! We are thrilled to hear that Eddie and our team provided you with exceptional service. Your recommendation means the world to us, and we look forward to welcoming your friends and family to our dealership as well! Regards, Victoria Smith victoria.smith@earnhardt.com

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5.0

It was wonderful for Eddie to set up some time for me to

It was wonderful for Eddie to set up some time for me to visit the Dealership! He went right to work on my trade an paper work! Thanks to him for driving out of there in my 2021 Jeep Cherokee . Thank you!

5.0

It was wonderful for Eddie to set up some time for me to

It was wonderful for Eddie to set up some time for me to visit the Dealership! He went right to work on my trade an paper work! Thanks to him for driving out of there in my 2021 Jeep Cherokee . Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Lesgorman1, thank you for sharing your positive experience with Eddie at our Dealership! We're thrilled to hear that he provided you with excellent service and helped you drive off in your new 2021 Jeep Cherokee. We appreciate your business and hope you're enjoying your new vehicle! Regards, Victoria Smith victoria.smith@earnhardt.com

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5.0

I have been here a couple of times and Doug has always

I have been here a couple of times and Doug has always been very friendly and accommodating. Doug keeps me up to date with the status of my vehicle and makes sure that I always get to my rental car very quickly. I definitely recommend that you come in and ask for him. Doug will make sure you get well taken care of.

5.0

I have been here a couple of times and Doug has always

I have been here a couple of times and Doug has always been very friendly and accommodating. Doug keeps me up to date with the status of my vehicle and makes sure that I always get to my rental car very quickly. I definitely recommend that you come in and ask for him. Doug will make sure you get well taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Welcome back lmumm123, thank you for sharing your positive experience with Doug! We're glad he provided excellent service and kept you informed throughout your visit. We appreciate your recommendation and hope to serve you again soon! Regards, Luke Morris Service Director luke.morris@earnhardt.com

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5.0

Eddie is by far the best salesperson I’ve ever worked

Eddie is by far the best salesperson I’ve ever worked with at a dealer. This guy is at the top of his class when it comes to customer service. His professionalism, character and integrity are a credit to Earnhardt, or any other company that employs him. He is a standout person and I will only ever work with him should I decide to buy another car.

5.0

Eddie is by far the best salesperson I’ve ever worked

Eddie is by far the best salesperson I’ve ever worked with at a dealer. This guy is at the top of his class when it comes to customer service. His professionalism, character and integrity are a credit to Earnhardt, or any other company that employs him. He is a standout person and I will only ever work with him should I decide to buy another car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Chris, thank you for taking the time to share your positive experience with Eddie! We're thrilled to hear that he provided you with top-notch customer service and professionalism. We'll be sure to pass along your kind words to him. We look forward to serving you again in the future! Regards, Victoria Smith victoria.smith@earnhardt.com

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5.0

Eddie is extremely knowledgeable, always concerned and

Eddie is extremely knowledgeable, always concerned and understanding about the needs of his customers. He explains and advises throughout the process of the sale. He is always available to answer any questions. I will always purchase from Eddie! Earnhardt’s excellent customer service and friendly atmosphere, from the sales department to the service department always leaves us completely satisfied Thank you Eddie! Manny & Rose

5.0

Eddie is extremely knowledgeable, always concerned and

Eddie is extremely knowledgeable, always concerned and understanding about the needs of his customers. He explains and advises throughout the process of the sale. He is always available to answer any questions. I will always purchase from Eddie! Earnhardt’s excellent customer service and friendly atmosphere, from the sales department to the service department always leaves us completely satisfied Thank you Eddie! Manny & Rose

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Manny, thank you so much for your fantastic review! We are thrilled to hear that Eddie provided you with exceptional customer service and made your experience a positive one. We truly appreciate your support and look forward to assisting you with any future purchases. Regards, Victoria Smith victoria.smith@earnhardt.com

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