Trend Motors VW

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
78 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 11, 2019

    Take a photo of your car before trusting these people with it. They damaged my new Atlas on it it’s first oil change appt. never told me until I drove... over an hour away home I noticed it. They agreed to fix but their repair shop did an extremely bad job... now a few months later all the paint is chipping off. And they refuse to pay for it to be fixed.... John the management in Service is a snake. The service sucks at this dealership. Very dishonest

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 13, 2019

    Great experience with John and the finance manager. Had lil to no time to shop for a car/truck. I came in with a a pre approval and 1 truck in mind. I... told John what I want and how much I wanted to pay at 5pm on a Friday night. John got me a great deal on the truck. Then the finance manager had ran my credit with my pre approval plus 2 order banks and got me even a better rate. They got the entire deal done with in a couple hours and even took they time to make sure the deal was right even though it was after closing at this point. I and my plate even came in within a week. GO SEE John, he will get you GREAT deal and his team at Trend Motors will get you great financing on great selection of cars/trucks. 5 ⭐⭐⭐⭐⭐ sales team. Thank you to everyone involved in the purchase of my new truck.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • June 2, 2016

    Spent 4 months looking at TDI Passats, talked to local VW dealers, all would not sway from sticker price, other than incentives from VW. Did a Consumers... report search for car, Trend Motors came back with a firm price, $3K lower than anywhere near me, plus VW incentive on top of that price. did all business over phone, and drove down on a saturday morning to get car, 2 hours later we drove home. its been almost 2 years, but still satisfied with dealership, and quality of the car. 2014 VW Passat SE

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 28, 2019

    SO UNETHICAL! CHARADES! ROTTEN SALES TRICKS! Worked out a whole deal with them on a new lease for an Atlas. Haggle back and forth and they give you a great... deal on paper which is unbeatable however, they give you tier 1 pricing knowing all along which of the 8 tiers you are in. They keep this charade going through the deposit, signing initial deal sheets, and right up until pickup. They ask for proof of insurance set a date a d time for pickup. Walk in the door they congratulate you and make you sign deal papers again with the salesperson reflecting the awesome price. They then move you to finance to finish up the paperwork. The finance manager asks if you want the door shut before he talks about credit. He then drops the bomb that the payment is $80 more a month. They know this from the minute you walk in and keep the lie going until signing figuring you have invested so much time already you will agree. No chance! Any dealership playing those games is NOT TRUSTWORTHY, we ran out of there and went to JACK DANIELS VW FAIRLAWN, they showed us all 8 tiers up front and explained what tier we fell into. Picking up the car from them In 2 days! Totally different experience.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 17, 2019

    Found exactly what I was looking for, responses were prompt, dealer fees weren’t crazy like other places, and cars were immaculate. Car was ready upon... my arrival for a test drive and I found it to be incredibly clean inside and out. John and Luke were fantastic. They even stayed late for me. Thank you so much! I love my new BRZ!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 30, 2019

    Sorry Trend but your surprise fees at the point of sale are not what I expected. Your advertised internet fee isn't transparent and you need to work on... that. Ready to seal the deal when sales person hit me up with $995 reconditioning fee and $220 security fee. Really I expected the documents fee but to add an almost $1200 (1800 with documents fee) at point of sale didn't work for me.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2019

    Had a great experience today at Trend. I’ve always regretted buying a new car. It’s a process of research and trying to get the best price without feeling... like you have been taken advantage of. Jessica Dean made my experience the best. She is knowledgeable and transparent.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 11, 2018

    This was my second lease from trend motors and Dean was very knowledgeable with my choice in getting the best car!! His expertise made it easy!! Thank... you!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 10, 2018

    I leased a 2018 Tiquan. This was the best experience I have ever had buying or leasing a car. Antonio Messina was up front from the beginning. The Sales... Manager called me with the deal and when I got to the dealership, the deal was exactly what he said it would be. There was no pressure to purchase any additional "bells and whistles." I am sold on Trend.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 23, 2018

    Service department they rip me off with labor for serpentine belts replacement and Im sure i will never gonna put my foot at trend motors again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews