Auto Care LLC

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
20 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 24, 2020

    highly recommend Auto Care. Great service and fair prices. The owner Mr. Frank is so pleasant and helpful and knowledgeable. I bought three vehicles... from him so far and planning on buying a fourth one in the near future. They stand behind their sales and on couple occasions he saved me and my daughters money on minor repairs. Can't ask for better deals and service. Thank you Frank and your team.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 1, 2020

    This was a very comfortable experience from beginning to end. Would recommend this especially during Covid.I’m so happy with my new used car it’s in mint... condition I love it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 7, 2015

    I purchased a Mazda6 for a great price. They were very friendly and they took care of everything... I highly recommend them!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Brenda, we appreciate your review and are pleased to have served you well. Thank you for choosing Auto Care.

  • 5.0 out of 5
    October 29, 2020

    Positive: Professionalism, Punctuality, Quality, Value I have bought a few cars from Frank here and he is one of the most honest down to earth people you... could meet. When I am in the market for another car I will without a doubt being going there. Even though his place is well over an hour away from my place now. I will make the trip just to be able to deal with Frank again. Great guy with great cars. Thanks a lot for everything Frank.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 29, 2020

    My personal experience with CarMax was a very good one. they were polite, very efficient, took the time to explain the whole process. I was offered a fair... price for my car. No pressure what so ever to purchase a car at the dealership. I could not be happier.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 25, 2020

    My partner and I bought a cheap beater car to share from these guys - the transaction was an absolute breeze and the car is exactly as expected (a high... mileage car with occasional quirks, but for around 5 grand out the door with new tires and a nice trim package, we're more than satisfied). Other places looked at me like I was hot garbage for wanting to buy an affordable car with cash.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    October 4, 2020

    I went shopping here with my family for a used car. We went to test drive a few vehicles, and everything seemed fine at first. We were very close to purchasing... one vehicle from this dealer, until we did a brake test and the car stalled. When we returned to the dealership and notified the dealer of the situation, he gave us a dismissive "I'll have my mechanic look at it," and didn't seem concerned at all. Since we did like this vehicle, we asked to view the Carfax on it. It's advertised on the window that they provide the Carfax, so we thought this wouldn't be an issue, but we were told that we would have to wait a few days to be given it. That didn't make much sense to us. The ultimate reason we decided to not buy from this dealer was when we started to talk about financing. The car we were looking at was just short of $8,000. He asked us about our credit which, as many people who buy used cars is, wasn't the best credit in the world. We offered a down payment of up to $800. He told us that he couldn't accept a down payment of less than $1,500, because of fees that he would have to pay. He never specified further than that. It seemed very clear to us that the dealer does not care about the quality of the cars he sells. He seems very focused on profit only. He was not willing to discuss a down payment under $1,500 solely because he would not make money off of it otherwise. We did not feel welcome at this dealer, and therefore ultimately decided to not buy.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 19, 2020

    I bought 3 cars so far from Frank. He was great at getting the cars right for you. Plus the prices are great deals .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 31, 2020

    I bought a 2007 Subaru for $4500. When I test drove it it was shaky and making several different noises. When I brought it back to the dealer, he told... me that he would have his mechanic look at it. He told me later that it was just a heat shield. After I purchased it I had my mechanic look through it. There was so many problems with it I can’t even list them. Unfortunately, Connecticut does not have a lemon law so I was stuck. I did over $5000 of repairs for the car. Immediately after those repairs, I took it back for an oil change and I found that the head gasket was blown. Needless to say, the car was scrapped. I am out $9000. It was a present for my daughter. What really gets me is that my mechanic told me there is no way that the dealer didn’t know about it. I also questioned the dealer why it was sitting in his lot for so long, now I know. Please stay away from this guy.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    August 6, 2020

    Drove 2 hours to see a car... They failed to mention it didn't start and needed gas... HUGE waste of time, never again. Lazy service and care

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
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