Carz Planet

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
87 lifetime reviews.

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  • 5.0 out of 5
    April 9, 2020

    loved the experience. great great people. they gave me exactly what i wanted for my trade without any hassle and i have to say that was the first dealership... to do so. they had me in and out in no time. sammy was great to deal with and was straight forward the whole time. there was no hidden fees or anything it was a very pleasant experience. my mom bought from here and now i see why. great peeps

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 8, 2020

    When I ask salesman about 2nd key fob and key I was told it would be mailed as it was to late in the day and the lady that handles that was gone. After... two weeks and no key I called about it. Even had a man call me back after my first call to them I was told a completely different story. End result is I was deceived by this place and will have to purchase the new key fob and key. All BUYERS BEWARE

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • September 19, 2018

    Best Selection of Trucks in the State Great client services . Really easy to work with . I felt very comfortable the entire time Great experience

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 14, 2019

    Just bought a super clean and excellent condition vehicle here! Rick, the friendly salesperson, had great no pressure customer service. Recommend them... highly. Thanks for the great buying experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 27, 2019

    Hello if your looking for a new or used vehicle go see Justin Palacios at Carz Plant .He made getting a car a so easy great customer service and very knowledgeable... answered all my questions overall best place to shop for a new car .Thank you Justin Palacios i will recommend you to all my family and friends

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 3, 2019

    So I came here for a vw diesel but i had no idea my credit was so shot lol super embarrassing. but the team here was actually super cool. they didn't treat... me any different and they actually worked with me. the finance manager Sammy took his time to go over the credit with me and explained what was really hurting my credit and what i had to do to improve it. i was shocked that he did this because it showed that they really cared. long story after spending about a hour with me i ended up not buying a car that day but left with a lot of information on how to rebuild my credit. well after talking to a bunch of family members i got some cash together and headed back to carz planet. the main reason why i went back was because of the class act of professionalism that the sammy and his whole team treated me with. obviouosly their main intention is to sell cars but they actually went out of their way to inform me on how to build my credit and the reason why i couldnt get my dream car. so i went back in to see them with a lot of cash down and sammy kept to his word and helped get me into a auto loan. i didn't get my dream car but at least i got a car and i can start building my credit. its been a working progress but at the end of the day all that matters is that im happy. i just really want to thank everyone for making this a reality for me. the whole process was painless and just made it fun and easy for me. it was a great experience. and i actually ended up with a really nice and even with my poor credit i got a super good interest rate which im very happy about. here is a pic of the vw beetle i wanted which is super nice but im still happy with my toyota camry i got. super happy customer here and ill make sure everyone in town knows to come to carz planet and see my guy sammy! thanks again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 8, 2019

    was treated very well throughout the whole process. I buy a lot of cars in my life time as i like to switch out every 6 months and the staff here made... it really easy actually. will for sure come back when im ready for another car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    June 8, 2019

    I purchased an 06 Dodge truck in Dec. I was informed that the truck had been inspected thoroughly by in house mechanics. Upon having the truck and returning... to Montana, I immediately had to have my mechanic replace front 4 wheel drive hubs and other extensive front end work to the tune of $3,000.00, the air, both heat and a/c shuts off for periods of time, not good if one lives in Montana, evidently a sensor issue. Mechanics mentioned that any apprentice who would plug this into a computer to check would have noticed an issue, $1500.00. Also water pump issues, evidently from a previous wreck, oh yeah, I was told that the truck had NOT been wrecked. I own a business myself, might I suggest one of two problems here, ONE, that someone in authority, sit down with said mechanics and have a serious heart to heart, to resolve whatever issues that there are there or TWO, you have sales people that LIE. It would have to be one or the other. I have to purchase two more trucks this summer, I realize that my business will not make or break you folks, with that in mind, realize that i will NOT support your enterprise. Sincerely, Sean Thorne

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    June 6, 2019

    1: Do not believe thier extended warranty pitch it does not cover EVERYTHING as they told me nor can you go to any mechanic as they stated 2: Watch out... for fender flares they are usually covering up a rust issue 3: Horrible and dishonest communication...I know nearly everyones name there because I've had to make so many phone calls trying to get all the issues with my truck fixed...its been in the shop multiple times now...I thought I was getting a truck reliable to get around but now its been even more difficult with dealing with rentals and rides to get my truck stuck in traffic each time wasting 2 hours of my life driving to get it. 4: Had to get whole exhaust system rebuilt as rust corroded it to the point it broke off, multiple electricle issues, oil dipstick cracked, power window switch failure, wiper gear box issue, ignition lock needed replaced, and now I have it in the shop again after recieving it back being told it was fixed 5: tire pressure light Was on when I test drove, was told air was low no problem....nope the tires have no sensors in them and of course its not covered under warranty its a $500 fix btw 6: Was originally told truck would be $16,000 after all the paper work was done ended up being 23,000 as price of just truck 7: At sale was told I could trade in anytime if I didnt end up liking the vehicle, tried trading in to same place after all the issues and a baby on the way i wanted nothing to do with the truck. Was told after weeks of trying to get into another vehicle that everyday my trade in value decreases and I was " at the bottom of the totem poll" to get my paperwork done since it was just a trade in...after my credit score going down through all this I gave up on trading in the truck because it was too much stress trying to get ahold of anyone 8: Beware they will walk you in circles to tell you anything to make you content in the moment but there is hardly any follow through 8: Do not rely on leaving a message with someone I had to call back multiples times after not getting phone calls back...theyd tell me 20 minutes and itd be 4 hours if I even did get a call back. 9: As much of a pain in the butt it is get the warranty if you purchase a vehicle from here or you will end up paying in the end but remember not to believe what they sale pitch you about the warranty, instead call AUL or read thier contract 1st DO YOURSELF A FAVOR AND JUST DO NOT BUY FROM THIS DEALERSHIP! YOU WILL REGRET IF YOU DO

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    March 15, 2019

    Let me first begin by saying that Sammy the finance manager there is a real class act. He treated us with nothing but respect the entire time we were there.... I came in not knowing what I wanted and Sammy and his crew took their time with me and I honestly probably looked at 20 different vehicles. it was refreshing not to get pressured to buy and it was nice of them to take time to show every since vehicle. I was very happy with their service. what was even crazier was that my credit wasn't the best but they got me an exceptional rate and through a credit union too!! What made me even happier about the whole process is that they even followed up a couple days after to ask me how my car was and how I liked it which really surprised me cause I know most dealerships don't do that. I was very happy. To be honest I hate doing reviews but I really think carz planet deserves an A in not only the quality of their vehicles but their service as well. If the owner of their company is reading this I just want to let you know that your employees exceeded my expectations and I am beyond happy with my purchase and that I would recommend them to all my friends and family. Make sure if you go in there you either talk to Sammy or Will cause they will truly take their time and make it the best buying car experience ever. Thank you again and I love my new car!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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