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I purchased a 2019 R-Line Jetta this time last year and it has been a terrible experience all around. After completing the deal, I was not given my account... number so I had to go back THREE times to receive any sort of help. Each time I go in (which has been far more than I deem acceptable...) I am spoken down to, brushed off, and passed on to the corporate line. There is zero empathy, accountability, or regard for people's time WHATSOEVER. My car has been in the service department for over 2 weeks ( I had brought it in TWICE prior to this since the beginning of May) and I receive no knowledgeable answers. I was told I'd have it back on Monday (of LAST week) and since then I have been told there's nothing they can do, they're unsure what's wrong, and also unsure about when it'll be remedied. The only time I get some type of answer is when my boyfriend is there...when it's just me I get spoken to like I'm stupid. There has been multiple recalls and I am treated as if I'm a burden when I go to the service department, when I have had to come back 3 times for "minor issues" that always turn into a huge issue and what is "a running joke" in the service department. It has taken far too long for no resolution or even idea of what is wrong with my car... I will not now or ever recommend this dealership, don't waste your time!
We went to try out a Mazda Miata and realized it wasn’t comfortable for my wife or me. Was about to leave and noticed a VW Beetle convertible. Thought... what the heck we’ll try it. Not bad overall and nicely priced. Wasn’t a Mini, which we liked, but turns out this dealership was the only one willing to take our unusual trade. However, after reading the reviews here we were leery on dealing with the folks at University. Not anymore though. They treated us to lunch while the car we chose went through final prep. Loan approval went quick and our salesmen Jeff and James as well as the Mazda and VW managers were great. Finance was low pressure and fast. Parts treated us great on our accessories. We haven’t interacted with service beyond meet and greet. After initial hiccup was resolved, the Costco pricing went off without a problem. Highly recommend.
We knew what we wanted and we knew the price we wanted. The salesman was honest and was happy to provide options. There was no pressure to buy. We concluded... the whole buying process in about 4 hours. Other Mazda dealers stuffed us around. University Mazda are good to deal with. Only downside was that we wanted an accesory fitted and this took a bit more time than we wanted (although arguably our timings were tight).
If you are in the market for a new vehicle or are in need of service for your vw, I highly urge you to stay as far away from this dealership as possible.... It’s a very long story, please feel free to pm me if you want all the details but they will rob you blind. The owner Bob is very good at side stepping the main issues from all the experience he has dealing with very unsatisfied customers like us. Very sub par results with the service leaving me with a total bill over $5k at this point at another repair shop. They also have the worst customer service in the industry. I am only happy that I can check vw off our car shopping list going forward. Worst car experience We will probably have our entire lives! Buyers Beware!!!
I took my car in for the 75000 mile service, and to get the check engine light turned off. Original quote for service was less than $300 and would only... take 2.5 hours. Was also told that mechanic would send a video link to keep me informed and updated. 4 hours later, no video update, but informed that car needs fuel filter, brake fluid and transmission fluid flush. Ok so now $824 and almost 7 hours, still no video update. Get car and on way home notice check engine light is still on. One of the points of servicing the car is getting the light turned off. Called to see when they can get it back in. Certainly not a priority for them. Asked to speak with a manager but still waiting. I wonder how much they will charge me to fix their oversight?
Best car purchasing experience ever. Both the sales department and service depart go beyond the call of duty to give customers a wonderful experience.... University Volkswagen worked tirelessly to address my car repair needs. Charles Kimbell, along with the rest of the staff at University Volkswagen are a customer service focus dealership. The service department even top off my gas and wash my car. I really have come to enjoy getting to know the staff over time and I would not take my vehicle anywhere else. First experience: This Volkswagen dealership goes the extra mile repair and rectify even the most hard to diagnose issues.
I am very happy with their service. You need to make an appointment because they are busy. But they don't tack on all kinds of extras. They have been... very honest from my experience.
No option for zero stars. I live in California, but my daughter goes to college in Albuquerque, she has been driving the car there. I took my Passat for... the 30K service, they recommended we change 2 tires, and i followed the recommendation. We had the car serviced because we were driving back to California. In the middle of the way the "Tire Inflation Warning" started to light up, I have since checked the tire pressure about 20 times, so there is something wrong with the sensor, after they serviced the tires and when trying to stop downhill it seems you are driving ona cobblestone road. I called them and left a couple of messages, I wrote them, they replied and asked for more information and then ignored me. They obviously dont stand behind their work. I woudl definitely NOT take the car back for service and woudl never consider buying a car from them with the horrednous level of service they have.
Sales person was very disinterested, and annoyed to come in on his day off to close the deal. No follow up from anyone after the sale. They also screwed... up the car's registration and omitted my wife's name. We had our previous vehicle serviced at University for years. If this is how they treat a long time customer, good luck to you......
I called in twice to order parts for my car through the University VW parts department. The guy taking my order did not ask for any personal information... to tie my order to. When I asked him how I would know when my order was in he told me they would call me. I told him I hadn't provided my name or number, to which he replied he had it and continued on to read my number off of what I assume was their caller ID system. I thought this was odd, but he promised everything was ok. Two months went by and I finally called for an update. The guy on the phone said they had no order placed for me. Now I need to take my car back to the shop, have the mechanic pull the seats off again so we can get the right part numbers for the parts I need. Completely useless people here.