University Volkswagen Mazda

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Reviews

3.2
37 lifetime reviews.
  • Straight Shooters

    We knew what we wanted and we knew the price we wanted. The salesman was honest and was happy to provide options. There was no pressure to buy. We...


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    We knew what we wanted and we knew the price we wanted. The salesman was honest and was happy to provide options. There was no pressure to buy. We concluded the whole buying process in about 4 hours. Other Mazda dealers stuffed us around. University Mazda are good to deal with. Only downside was that we wanted an accesory fitted and this took a bit more time than we wanted (although arguably our timings were tight).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrible parts department

    I called in twice to order parts for my car through the University VW parts department. The guy taking my order did not ask for any personal infor...


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    I called in twice to order parts for my car through the University VW parts department. The guy taking my order did not ask for any personal information to tie my order to. When I asked him how I would know when my order was in he told me they would call me. I told him I hadn't provided my name or number, to which he replied he had it and continued on to read my number off of what I assume was their caller ID system. I thought this was odd, but he promised everything was ok. Two months went by and I finally called for an update. The guy on the phone said they had no order placed for me. Now I need to take my car back to the shop, have the mechanic pull the seats off again so we can get the right part numbers for the parts I need. Completely useless people here.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Unbelievable Customer Service!

    I am immensely grateful for the customer service at University Volkswagen. Initially, Quinten, the service repair technician who was fairly new, ...


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    I am immensely grateful for the customer service at University Volkswagen. Initially, Quinten, the service repair technician who was fairly new, told me the repair for the water pump on my 2012 Volkswagen CC was not under warrantee and gave me a repair quote that was not within my budget. I had to tow my car to an independent repair shop, where it was fixed. Meanwhile, I called the corporate office to inquire about the warranty and they discovered the repair was still under warranty and stated they would call the regional office and set it straight. When I called the dealership again, they stated the Corporate office will pay for the parts, but they won't pay for the labor. When I was driving my car home from the independent repair shop, I received a call from Quinten stating they would pay for both parts & labor. I really appreciate the fact that he set things right. Yes, people make mistakes, but when they own up to them and make them right, ...that is integrity worth sharing and writing a review. Especially since I am on a very tight budget. I was also very satisfied with my salesperson, Keith who sold me my car & this experience although a bit inconvenient has made me believe this is a car dealership I can depend on to take care of my car.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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