Garcia Honda

I'm traveling cross country from South Carolina to Sedona in my Honda CR-V and it was due for an oil change. I took a chance and stopped in at Garcia... Honda without an appointment and Lee Trujillo fit my vehicle in right away. The technician found a nail in my tire which Lee had plugged at no extra charge. This could have caused me some serious issues left unattended! Also he had my car washed at no extra charge which was definitely needed and appreciated. I left there feeling so grateful for Lee's kindness and thoroughness. You can feel confident taking your vehicle to Garcia Honda for service and a five star experience!

This is a follow up to the great review I gave them earlier. The minute I drove off the lot, I became invisible. There have been many, many problems since... I gave them my money, most of them having to do with lack of information from them and lack of communication from them. But the most serious problem is that they lied about how many miles were on the car I bought. They told me it was a new car and that it had 25 miles on it. I questioned the mileage because I was told my vehicle came from a dealer down south. But they said it had traveled to ABQ on a transport. But after driving my car a few days, and trying to figure out how everything worked, I finally found the odometer and it was over 250 miles. Now there is a problem. I signed a paper saying it had 25 miles on it and thought it was a brand new car. When I went back and told them they needed to amend the paperwork to make it accurate, an hour went by while I was told over and over nothing could be done about it. I insisted and finally was told they would revise the paperwork and fix the error; a new title would be issued. After some time, I was given two papers to sign. Neither one had my vin on them, so I wrote it on both papers. Then I read the papers. They both pointed out to me that this was a used vehicle, either used as a demonstrator or was sold then returned to the dealer for some reason. NEWS TO ME. Along with this news, the papers clearly stated that the warranty starts at zero miles, so my warranty, for me, was 250 short of the 36,000 miles. Is that fair? They sell me a used car, without telling me, then I get cheated out of 250 warranty miles. This didn't bother Garcia Honda in the least, but I have a big problem with them lying ( by omission and commission) and falsifying legal documents. I refused to sign the two papers saying I knew these things when I bought the car. That's when I was told I could not prove that I had not driven the 250 miles. And that I was the only one in the world who had this problem. Another desperate attack on the victim to intimidate them. Isn't that always the tactic one uses when they are caught red-handed? Blame others. There is paperwork at that dealership showing the correct odometer reading when I bought the car, and they could turn on a computer and read it if they chose. But that would mean admitting they made a mistake and that they cheated me, hoping I wouldn't notice. I am not sure how I am going to handle this. Right now it seems the only answer is through the legal system. But I do feel obligated to warn others about the shady and illegal behavior on the part of Garcia Honda. Employees I dealt with: Michael McKinnon, Alyce, Salvador, and Cory ( who offered to buy me lunch because they failed to mention it would take 2 hours plus to put the roof rack on my car). BUYER BEWARE!

I received great customer service from all parties involved. In the end I came out with a car I absolutely love.

Some places you go to make you regret it, but the Garcia Honda company takes away all the anxiety and hassle. No high pressure salesmen, no attitudes,... it's like buying a car from a friend you trust. Don't know why I'd shop anywhere else. Thank you all!

Michael McKinnon was very personable and extremely helpful from the start. And his sense of humor was the icing on the cake. Michael was zoned in our... needs rather than what the dealership needed to sell. And he found us the vehicle that suited our needs to a tee. He joked that dealing with us was so much fun we should do it again the next day. And we would if we could afford it! We also loved working with Michael Legere and with Alyce Tenorio in Finance. We will talk about Michael Legere on his page. It was a great experience working with good people who were very attentive to our needs. Michael Legere was very helpful and tuned into our needs. He was also very considerate and personable. But what made the experience great for us, was that Michael is such a good person. We loved visiting with him and talking about his experiences and his family. We wish we would have had more time to visit with him. He is the kind of person we would love to have as a good friend. Alyce Tenario, in Finance, was very helpful and patient with us. She was efficient and very personable. We loved working with her and getting to know her.

Michael was very personable and extremely helpful from the start. And his sense of humor was the icing on the cake. Michael was zoned in our needs rather... than what the dealership needed to sell. And he found us the vehicle that suited our needs to a tee. He joked that dealing with us was so much fun we should do it again the next day. And we would if we could afford it! We also loved working with Michael Legere and with Alyce Tenorio in Finance. We will talk about Michael Legere on his page. It was a great experience working with good people who were very attentive to our needs.

This is the only place I take my Honda Element. Tim Combs is the best service adviser. Always go where you get the best service!

Ivan was great. He meet our expectations and went beyond. We was very professional. I highly recommend Ivan. We were in need of the front license plate... holder and he was more than willing to help us us after we purchased the vehicle. Thanks Ivan

As always amazing experience with Honda Garcia. I recently got my second Honda vehicle here. I am very much impressed with the professionalism and customer... experience I received from the team i've Worked with during my deal right from sales to product specialist to finance. Steven did make all efforts to understand my needs, budget to make the deal work for both of us and closed the deal on the same day, during negotiations. Cary has spent more than enough time as a product specialist with me to ensure I understood all the new features of my Honda Pilot 2019. No doubt he has complete handle on this product and the patience to deal with customers like me who like to ask many many questions. Last but not the least Mr David was proactive enough to help with my finance related questions, trade in details.

Had been emailing Michael McKinnon about selling my deceased brothers CRV back to the dealership since he bought it there last year, paid cash. Thought... with the clear title and purchase from this dealer, the transaction could be fast and fair. Entering with title,death certificate, and legal papers in hand, Micheal handed my wife and I off immediately to another associate who didn't even know the situation. The vehicle was never inspected, or driven and only a brief form filled out and we were told that the 2018 CRV EX was worth $20,000, $2,000 less than a CarMax offer. I needed a written offer for the estate attorney and was told, that person is on a trip and not available till next week. Would never recommend or purchase from a Garcia store.