Larry H. Miller American Toyota

No response to message about buying a car. Do not bother to try and contact these losers.

I bought my 24 tundra from this dealership and I’ve been taking it here since. I always work with Andy Vigil and he has taken care of me the entire time that I’ve worked with him. I will continue to take my truck to this dealership as they provide amazing service. Thank you, Toyota and thank you, Andy.

Everything went good until I found out that they put the wrong paper in my window as temporary registration. They don’t return calls promptly

I am referring only to the Service Department in this review. I brought my 3 week old Tacoma in because the sensors were malfunctioning. The technician decided the wheel was out of alignment and could not be realigned as something had twisted. I went to a body shop American recommended and the technician said the housing on my rear axle was twisted. How did I do that? This is a Tacoma TRD Sport. They said it was similar to damage from going into a ditch. No ditch, folks. There is no other damage on the truck. Nothing is scratched, the plastic has no damage. The technician told me what needed to be replaced. I took it back to American and their technician agreed and said they could do the work. He mentioned the parts he would need, and the service person, Andrew, said “I hope we don’t have to get a package of parts.” Foreshadowing. After an hour, he came back to tell me the parts were $18K and with labor and tax I was looking at $22K! I looked him in the eye and asked if he understood how ridiculous that quote was. His response? “You have insurance.” I took it to another dealership and an independent shop. They both came back with the same diagnosis and very different prices. The work was finally completed for $6300. Still a ton, but it is too obvious what this Service Department is trying to pull.

The worst dealership experience I have ever had. The service "manager" Andy is disrespectful and rude and the service team is incompetent (at best).

Ruben Espinoza was extremely helpful, and we will be recommending him for future buyers. My husband and I had been looking for the right vehicle for our family. Before coming into the dealership, my husband and I were hesitant because we had a terrible experience with other dealerships. Truly satisfied with our purchase and the overall experience of the place. We had clear communication from what we wanted and what was in our budget. Ruben was professional, polite, and went above and beyond to make us feel listened and not rushed to buy any vehicle--took his time and we truly are enjoying our vehicle! I have seen the reviews on here and I can say, I highly recommend Ruben, not just a car salesman but an understanding and knowledgeable individual--who goes above and beyond for his customers!

Don't buy a car here. The salesman and sales manager literally told me if they don't sell the 2025 RAV4 hybrid to us, there are 10 other people waiting to buy this car. Also, did not work with us on the price AT ALL. After posting, a Larry H. Miller sales manager contacted me for feedback on my review. I described my experience. I was told that because I put a deposit on the car to reserve it, I had entered into a contract with them to purchase the car at the price that was listed on the internet and SRP paperwork. The sales people did everything correctly, the sales manager said. I was asked to take my negative review down by this sales manager. I asked this sales manager "How are you going to make this right?" Sales manager did not offer any remed an then accused me of quid pro quo by asking for money in returnto take down my review, which is patently false. The customer is always right was never taught at Larry H. Miller, rather villify the customer is the tactic for negative reviews. Earning your business is no longer a value for America Toyota at Larry H. Miller. Here's you new vehicle, take it or leave it. "There are 10 other people behind you that will buy it." That's doing everything correctly at this dealership. DO NOT BUY A CAR FROM THIS DEALERSHIP. Go to Sandia Toyota.

Rashad tried to help me but he tried to sell me a car i didnt want. He said because i didn’t make enough to support my kids to take in this car he wasn’t able to help me which i thought it was unprofessional even though the dealership knew if they ran my credit it would lower it anyways. I think instead of hurting the consumer they can ask real life questions before they thought about ruining someones already xxxx situatikn.

Made initial contact immediately, but after advising them of some concerns, never followed up. Guess sales are too good to try to accommodate a potential customer. Even Sales Manager made contact with same result. Guess I will try another dealer.

If I could leave a 0 star review I would. I bought a used 2019 VW Altas in September. Upon driving the vehicle off the lot, I realized there were issues with the radio in that I could not adjust the volume. A week later the low battery alert popped up, and not long after that the check engine light. I brought it in for service to fix the issues and was told that I’d need to bring it back. Initially I was happy that they would fix this with no added cost. It took almost a month for the service team to contact me and let me know that a rental was ready for me. Upon initial inspection of the rental vehicle everything seemed to be in order. When I got home, my husband noticed scratches on the front bumper on both sides. I had the rental vehicle for 19 days and drove it only a handful of times. In total I used about 6 gallons of gas or just over a quarter tank. When I brought the vehicle back, their team told me that I was responsible for the “damages” on the vehicle and that I must have hit the curb on both sides. They then requested that I either pay out of pocket for the damages or put in a claim with my insurance. I know for a fact that these damages were not made by me, and was advised by insurance and legal team to request additional history on the vehicle. I still have yet to hear from management or the point of contact referenced in paperwork for the rental agreement. Also, when I received the keys for the vehicle that was in the shop, nobody told me where it was parked so I had to scour the parking lot to find it. This is by far the worst experience I’ve ever had at a dealership in my life. I would not recommend to anyone.