Reviews
I’ll just paste what others have said.
I’ll just paste what others have said. Don’t waste your time at this dealership Market adjustment was added and the salesman said prices are still high. Why offer a rebate if the price goes up with market adjustment. Lies, lies, and more lies. Chemical fee of $2500. Wow! Disorganized sales staff all running around trying to bamboozle customers with large fees. They have no shame. I emailed the Gm with no response.
I’ll just paste what others have said.
I’ll just paste what others have said. Don’t waste your time at this dealership Market adjustment was added and the salesman said prices are still high. Why offer a rebate if the price goes up with market adjustment. Lies, lies, and more lies. Chemical fee of $2500. Wow! Disorganized sales staff all running around trying to bamboozle customers with large fees. They have no shame. I emailed the Gm with no response.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Jim, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (224) 717-3408 when you can so we can address this situation directly. Thank you and have a great day.
Market adjustment was added and the salesman said prices
Market adjustment was added and the salesman said prices are still high. Why offer a rebate if the price goes up with market adjustment. Lies, lies, and more lies. Chemical fee of $2500. Wow! Disorganized sales staff all running around trying to bamboozle customers with large fees. They have no shame.
Market adjustment was added and the salesman said prices
Market adjustment was added and the salesman said prices are still high. Why offer a rebate if the price goes up with market adjustment. Lies, lies, and more lies. Chemical fee of $2500. Wow! Disorganized sales staff all running around trying to bamboozle customers with large fees. They have no shame.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (224) 717-3408 so we can work towards a resolution.
This dealer is the worst scam artist I've ever
This dealer is the worst scam artist I've ever encountered. Do NOT believe their advertised prices and don't bother to go drive over and expect to get the price they advertise. The scam is fraudulent. So, they mark down the vehicles, then do a "market adjustment" in their fees to adjust the price back up to near the MSRP. Pure scam! Couldn't believe I wasted my time driving nearly 90 miles only to hear their xx... don't ever shop at this dealer!
This dealer is the worst scam artist I've ever
This dealer is the worst scam artist I've ever encountered. Do NOT believe their advertised prices and don't bother to go drive over and expect to get the price they advertise. The scam is fraudulent. So, they mark down the vehicles, then do a "market adjustment" in their fees to adjust the price back up to near the MSRP. Pure scam! Couldn't believe I wasted my time driving nearly 90 miles only to hear their xx... don't ever shop at this dealer!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Tracy, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (224) 717-3408. We look forward to hearing from you.
Had a coupon for an oil change, bring in my car.
Had a coupon for an oil change, bring in my car. Of course they tried to sell me everything that they could to repair my vehicle. What they did was tell me that I needed a cabin air filter, said no thanks. Went this weekend to get a new oil change and the people told me that I was missing my cabin filter….. so basically took my old one out and left it empty. Great work idiots
Had a coupon for an oil change, bring in my car.
Had a coupon for an oil change, bring in my car. Of course they tried to sell me everything that they could to repair my vehicle. What they did was tell me that I needed a cabin air filter, said no thanks. Went this weekend to get a new oil change and the people told me that I was missing my cabin filter….. so basically took my old one out and left it empty. Great work idiots
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Chris, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to address your concerns. Please reach out to us directly at (224) 717-3408 when you have a chance. Thank you, and we look forward to hearing from you.
Worst ever.
Worst ever. Sales person honored 2 free oil change which he didn’t put in my account. I spoke to manager about that but he refused to honor those service as there is nothing in writing. When they wanted to sale a car they promised me everything and now when it is time to honor they refuse. I send him email chat that other sales person send it to me let’s see what he can do now? I will never go to Arlington nissan in future. They are not reliable at all. They can’t keep up with what they promised us. I will not recommend anyone to go there.
Worst ever.
Worst ever. Sales person honored 2 free oil change which he didn’t put in my account. I spoke to manager about that but he refused to honor those service as there is nothing in writing. When they wanted to sale a car they promised me everything and now when it is time to honor they refuse. I send him email chat that other sales person send it to me let’s see what he can do now? I will never go to Arlington nissan in future. They are not reliable at all. They can’t keep up with what they promised us. I will not recommend anyone to go there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Megha, thank you for letting us know about your recent visit to Arlington Nissan. We appreciate you bringing this experience to our attention. If you are willing, please get in touch with us at (224) 717-3408 so we can work towards a resolution. We look forward to hearing from you.
Arlington Nissan
The service department is very professional and helpful throughout the process of my vehicle being serviced. Would highly recommend this dealership for the service team alone.
Arlington Nissan
The service department is very professional and helpful throughout the process of my vehicle being serviced. Would highly recommend this dealership for the service team alone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, thank you for taking the time to leave a review for us at Arlington Nissan In Arlington Heights. We're happy we could meet your expectations!
I was about buy a used 2019 Lexus from them and tried to
I was about buy a used 2019 Lexus from them and tried to negotiate price a bit cos the car was sitting on the lot for 71 day now but instead of lowering the price they brought a bunch of add-ons for almost $4000. I refused to pay this non-sense fees and ask em to take it off in order to proceed the transaction but the manager says that is what they add to every car and can’t do anything. Really? I turned around and left. This is basically ripping off, don’t even waste your time going to this place hoping that the advertised price is what you gonna pay. Too many crooks dealers out there and the Nissan Arlington Heights is one of them. Buyers stay away in all costs!!!
I was about buy a used 2019 Lexus from them and tried to
I was about buy a used 2019 Lexus from them and tried to negotiate price a bit cos the car was sitting on the lot for 71 day now but instead of lowering the price they brought a bunch of add-ons for almost $4000. I refused to pay this non-sense fees and ask em to take it off in order to proceed the transaction but the manager says that is what they add to every car and can’t do anything. Really? I turned around and left. This is basically ripping off, don’t even waste your time going to this place hoping that the advertised price is what you gonna pay. Too many crooks dealers out there and the Nissan Arlington Heights is one of them. Buyers stay away in all costs!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are disappointed to learn of your experience here at Arlington Nissan In Arlington Heights, but will take this opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (224) 717-3140. We look forward to hearing from you.
Rogue SV
Great sales experience. Friendly customer service and had great knowledge of features of the vehicle. I would recommend this dealer to anyone who would be interested in purchasing a vehicle new or used.
Rogue SV
Great sales experience. Friendly customer service and had great knowledge of features of the vehicle. I would recommend this dealer to anyone who would be interested in purchasing a vehicle new or used.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rob, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Repair
Brian, did an AMAZING JOB. He explained everything before, communication during was on point. Had no surprise at the end. I've had to replace the transmission in my 2015 Altima, and it was done in just 2 days. Great job 👍
Repair
Brian, did an AMAZING JOB. He explained everything before, communication during was on point. Had no surprise at the end. I've had to replace the transmission in my 2015 Altima, and it was done in just 2 days. Great job 👍
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Best service of sales representatives
Employees were kind knowledgeable and helpful. They spent time explaining the car and all services. The saleswoman was knowledgeable and helped so much during sale. I recommend Rohrman Auto Group and give them a five star rating
Best service of sales representatives
Employees were kind knowledgeable and helpful. They spent time explaining the car and all services. The saleswoman was knowledgeable and helped so much during sale. I recommend Rohrman Auto Group and give them a five star rating
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.