Reviews
Very Good service department waiting room was clean and
Very Good service department waiting room was clean and well stocked with food and drink X X X X X X X X X X X
Very Good service department waiting room was clean and
Very Good service department waiting room was clean and well stocked with food and drink X X X X X X X X X X X
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Nissan. We look forward to having you as one of our valued customers for many more years to come!
Came in for multiple issues and nothing has been resolved
Came in for multiple issues and nothing has been resolved dealership told me they couldn?t find any issues with the vehicle, but as soon as I left with the car, all the same issues were happening once again
Came in for multiple issues and nothing has been resolved
Came in for multiple issues and nothing has been resolved dealership told me they couldn?t find any issues with the vehicle, but as soon as I left with the car, all the same issues were happening once again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Kristin, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your vehicle issues were not resolved during your recent visit, and that the same problems continued immediately after leaving. That’s not the level of service we strive to deliver at Arlington Nissan. I’d like to personally review your repair history and work with our service team to get to the bottom of this. Whether it’s a missed diagnosis or an intermittent issue, we want to make it right and earn back your trust. Please contact me directly at (224) 857‑8398 or email me at matt.hansen@rohrmanauto.com so I can assist you personally and schedule a follow-up visit at your convenience. Your satisfaction matters, and I’d appreciate the opportunity to resolve this properly. Sincerely, Matthew Hansen General Manager Arlington Nissan
Anthony Garcia is the best man too see at this dealership
Anthony Garcia is the best man too see at this dealership if u want a Nissian
Anthony Garcia is the best man too see at this dealership
Anthony Garcia is the best man too see at this dealership if u want a Nissian
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your business, Ron. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.
Great expirence!
Great expirence! Giovanni was professional and very helpful with entire process. I would definitely recommend him to anyone looking for a car.
Great expirence!
Great expirence! Giovanni was professional and very helpful with entire process. I would definitely recommend him to anyone looking for a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Arlington Nissan. We appreciate your business and hope to see you again soon!
always take good care of vehicle.
always take good care of vehicle. service dept. people are knowledgeable, courteous, and informative. done right first time every time. a good place for service.
always take good care of vehicle.
always take good care of vehicle. service dept. people are knowledgeable, courteous, and informative. done right first time every time. a good place for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Arlington Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Everybody went very smooth and all the people were very
Everybody went very smooth and all the people were very nice and helpful Thank you very much
Everybody went very smooth and all the people were very
Everybody went very smooth and all the people were very nice and helpful Thank you very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Nick, thank you so much for choosing Arlington Nissan! Please let us know if we can be of any more assistance.
Experienced, knowledgeable, good appointment follow-up,
Experienced, knowledgeable, good appointment follow-up, provide service videos, discuss all options for service and always provide quality service. Prior to appointment provide both email and text follow-ups.
Experienced, knowledgeable, good appointment follow-up,
Experienced, knowledgeable, good appointment follow-up, provide service videos, discuss all options for service and always provide quality service. Prior to appointment provide both email and text follow-ups.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
It was the third visit having to due with tire pressure
It was the third visit having to due with tire pressure issues, that it winds up were all due to tire pressure sensor failures. Previously that issue was not that well discussed with me, since it now appears all of they have recently been replaced. They are quite expensive to replace. On the 18th I was also told the battery failed testing and less than a month ago I had the car in for a major tuneup so that was annoying since it was giving me absolutely no problems. But with winter coming in I did not want that hassle. I came back with a scheduled appointment to install the new sensor since it has out of stock but more were due in on Tuesday. So, just hope there is not a lot more trouble getting through the winter.
It was the third visit having to due with tire pressure
It was the third visit having to due with tire pressure issues, that it winds up were all due to tire pressure sensor failures. Previously that issue was not that well discussed with me, since it now appears all of they have recently been replaced. They are quite expensive to replace. On the 18th I was also told the battery failed testing and less than a month ago I had the car in for a major tuneup so that was annoying since it was giving me absolutely no problems. But with winter coming in I did not want that hassle. I came back with a scheduled appointment to install the new sensor since it has out of stock but more were due in on Tuesday. So, just hope there is not a lot more trouble getting through the winter.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Grace, our goal is to make sure everyone who walks through the door leaves happy. We will make sure to complete a complementary winter inspection while you are in to make sure your vehicle is ready for the winter. We appreciate your patience and Thank you for choosing Arlington Nissan!
Work always excellent!
Work always excellent! And done on time! They are very friendly and helpful. Prices are reasonable and Nissan seems to always have some specials going which help with the pricing.
Work always excellent!
Work always excellent! And done on time! They are very friendly and helpful. Prices are reasonable and Nissan seems to always have some specials going which help with the pricing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for sharing your thoughts about your experience with Arlington Nissan. We appreciate your business and hope to see you again soon!
I needed to go for some minor service.
I needed to go for some minor service. John Napientek greeted me promptly and helped me right away. John does an excellent job explaining everything. He does a great job representing Nissan and it is a pleasure to work with him. Great job John.
I needed to go for some minor service.
I needed to go for some minor service. John Napientek greeted me promptly and helped me right away. John does an excellent job explaining everything. He does a great job representing Nissan and it is a pleasure to work with him. Great job John.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!