Newfield Auto Sales

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 6, 2020

    I was searching for over three months for A Mercedes ML350. I went to a dozen dealers all over the tristate area (I'm in NYC) most were slime-xxxxx running... various scams, bait and switch, exorbitant added fees, etc. Finally found the car I wanted at Newfield Auto. At first I was reticent to make the trip up there but my Lady insisted. I'm glad she did because they had the car, let us test drive it and spend time looking it over without any pressure at all. We negotiated a fair price, no nonsense or BS. I paid in cash so I cannot speak of the finance end but given the way the rest of the deal went I'd doubt there would be any issues there. The car drives great, I'm very satisfied with the service. ED.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 26, 2019

    I purchased a car from Justin back in May 2019. The buying process was quick and easy (because they wanted my money of course), got my car within 5 hours... from my first contact. I brought the car for a check at Firestone who told me that all 4 tires were bad. I went back to Newfield Auto who sent me to Town Fair Tire for new tires. I was fine with my car until 7 months later, I am witnessing a leak in my tire and I had it checked by a mechanic who advised me that there is a plug in the rear tire and the rear tires are 4 years old while the front tires are new. This means that Newfield only had Town Fair replace the front tires and not the back. Why didn’t they replace all 4 when I went back immediately to report? I paid a visit to Justin at Newfield Auto who proceeded to go over policy in regards to me bringing an issue past the 30 days. He tried to say they don’t know about a plugged tire and nothing they can do. He also tried to put the blame on me stating that I could’ve been the one to plug it and/or damage it. I am upset that I went there and reported my tire issues within 1 day of purchase and they did a half xxx job on the tires. This is not good customer service as had they fixed all 4 when I went back, I would not be having this issue. Now I have to come out of pocket for those 2 rear tires. I have never witnessed something like this in all my years of buying cars, dealers are supposed to take care of you. Newfield only wants to be your friend for 30 days after purchase so you don’t return it. I HAVE BEEN xxxxED BY NEWFIELD AUTO!! DO NOT PURCHASE A CAR UNLESS YOU PLAN ON FIXING ON YOUR OWN!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 26, 2018

    Bought a beautiful 2012 Honda Accord Coupe about 3 weeks ago and it is perfect, very clean and runs great. Awesome customer service. They did their job... here to get me the best affordable deal for me. Beautiful cars at this lot!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 1, 2018

    Do not waste your time dealing with these people. The cars look nice and the employees are nice to you at first. Then if you have an issue with the vehicle... rather than solving the problem and apologizing for the inconvenience; they would rather argue and put the blame on you. I bought a car from here and was back to the dealer two times within a month for simple things that should've and could've been taken care of prior to me purchasing the vehicle. The owner of this establishment was very rude, condescending and ignorant; then when you reiterate the treatment that you are given he threatens to call the police on you, when at the end of the day you were only trying to get your vehicle fixed and never have to return to this disgusting establishment ever again! Terrible customer service and worst experience I've had !! Save yourself the trouble !!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 11, 2018

    Just recently purchased a car from here. Justin went above and beyond to get me financed. In fact, he helped me come in under budget. Quality of cars is... great and I was pleased with the no hassle dealings of all the salesmen. Would highly recommend going and giving them a try. I know I'll be going back to purchase my next car there as well.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 31, 2018

    People of ct,I’m here to let you all know that Newfield auto is the best car dealership experience I’ve ever had in my entire life.i purc three months... and the service was phenomenal. Many love to Justin and Benny and the entire crew

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 29, 2016

    I brought a 2010 Prius. I had credit issues and they were able to finance. Great overall service. Salesperson Justin went beyond, great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 29, 2016

    I brought a 2010 Prius. I had credit issues and they were able to finance. Great overall service. Salesperson Justin went beyond, great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 29, 2016

    I brought a 2010 Prius. I had credit issues and they were able to finance. Great overall service. Salesperson Justin went beyond, great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 20, 2015

    The guys at newfield street auto were great and professional bought a great car at a great price even with my not so perfect credit

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
View More Reviews