Lia Chrysler Jeep Dodge Ram

Reviews

4.7 out of 5 4.7
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 29, 2018

    This is the 4th new car that I have purchased from Lia in the past 3 years,all of which I purchased from Vinny Notaro. As always Vinny Notoro sets the... bar for superior service. He never disappoints,and goes above and beyond his job requirements to ensure his customers are satisified!! Truly a master of the craft, and will keep me coming back when Iam in the market for my next new car. Thanks so much Vinny for everything you do to keep me and my wife satisfied. The surpise birthday challenger purchase that you helped me to coordinate for her will be something she will never forget!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations to your wife on her new vehicle, and thank you so much for your continued loyalty to our dealership. We are overjoyed that Vinny have ...consistently gone above and beyond to secure your and your wife's satisfaction, and we are thrilled that we could assist you with such a special purchase! We hope your wife is enjoying her new Dodge Challenger, and we can't wait for the opportunity to work with you again.

  • 5.0 out of 5
    November 22, 2018

    Steve got me in and out quick for my NYS Inspection and 2 Service Recalls,thanks,well done.And no greasy fingerprints on my truck!! I'll be back!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Fred, We're pleased to hear of your contentment with the quality and efficiency of your recent service! We are proud that Steve and the team h...ave earned your confidence, and we look forward to working with you again! Thanks for the 5-stars!

  • July 22, 2014

    Lia Chrysler on Central Ave in Schenectady, NY was a pleasure to deal with. I was a tough customer and they went beyond the extra mile to find me the vehicle... I wanted, at a price I could afford. They honestly worked very hard to make me happy! I met at least six of their associates, and everyone was very friendly. My salesperson, Dylan, treated me like I was his top priority. And the other salespeople, staff, and finance associates also helped to make this the best car buying experience I have ever had! And if anyone reading this is a little skeptical, like me, I did not purchase an expensive vehicle. It wasn't all about the sale, it was all about great customer service!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 14, 2018

    Jared Pott has been great to deal with at lia. Knowledgeable and pleasant! I would recommend requesting to deal with him. I left fuccillo in Amsterdam... where I bought the Jeep because their service department was horrible.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Mary, Thank you for your kind feedback and recommendation! We are honored to welcome you to the Lia family, and we are delighted that Jared provide...d you with such a remarkable service experience! Please let us know what more we could assist you with in the future.

  • 5.0 out of 5
    November 14, 2018

    Had a really great experience ordering/purchasing a new truck at lia. The sales man John Shave and the sales manager Matt Dyer were wonderful. I would... highly recommend both of them and the dealership

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Julie, Thank you so much for your recommendation! We are so happy to hear that John and Matt ensured that your recent experience purchasing your ne...w vehicle was so wonderful, and we are so excited for you to enjoy it! Please let us know if there is anything more we could do for you in the future.

  • 1.0 out of 5
    October 21, 2018

    Very disappointed in the buying process. Lia sends out invitations to a sales event, I arrive at 9:45 am and this nice lady greeted me. Asked what I wanted... and then gave me a $10 target gift card. All seemed well. I told her one of the salesman named Mike gave me a business card in case I or my wife wanted to buy a vehicle. They did say he had another customer with him at the moment. However he should be available soon. I waited until 11:20 am and finally figured this purchase was not going to happen. Wait for 1.5 hours is considered “shortly”? I ended up purchasing from Armory Garage which took 30-45 minutes to complete the sale. It’s a pity since I love Lia’s service department over Armory Garage but this dealership just doesn’t seem to want to sell me a car. It’s a shame since my wife also was looking for a new Jeep and she will visit Armory Garage on Monday

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    September 21, 2018

    Lia RAM is always great when I go there. Jared Pott is the one who is always there to help me when I come in for service. He is very nice and attentive... to your needs. I always seek him out when I come in for service. I knew I had one recall on the truck but Jared Pott told me I had 2 recalls on the truck and they could be fixed while I was there that day. I didnt even have a chance to ask about the recalls, thats how fast he offered to have them taken care of for me. Now that is excellent customer service if I do say so. Jared is always kind, courteous and willing to help. Everyone else I have interacted with at LIA RAM is also very kind and courteous. Great dealership for services.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Dennis, Thank you so much for sharing your experience with us. We are so pleased that Jared went above and beyond to ensure that each of your autom...otive issues were thoroughly taken care of. Your safety and satisfaction are so important to us, and we look forward to continuing to offer you our best service in the future.

  • 1.0 out of 5
    September 20, 2018

    Lia dodge ram is the worst dealer I have dealt with in a long time. Bought a 2015 ram 3500 from them March 13th of this year. Rob Fulita was the most useless... salesmen I have ever had dealings with. He was great until I agreed to purchase the vehicle. Then after that I couldn’t get him to return any of my calls and when I could eventually get him on the phone he argued with me and pushed off every question I had as someone else’s responsibility. I had a few issues which it seemed would be resolved by one of the managers, Matt Dyer, but in similar fashion return phone calls were promised then nonexistent. After a long and frustrating process I was able to reach out to the general manager, Chris Snyder, who was helpful in resolving some of the issues I had. Issue one: I am from CT and the service the dealer uses to register out of state plates (REG-USA or Dealer track) Took 31 days from the date of sale to actually get me my CT plates and registration. This is exactly one day after the temp plate expired. Issue two: Although the dealer had put new tires on the truck the steering wheel was not straight after they did the alignment (approx. 30degrees off center) and the satellite radio was not activated. I didn’t notice this until I was on my way home. No big deal I thought, I called on my way home (30 mins after purchase) and left a message for the salesmen. A few days went by, another message left for the salesmen and still no call back (both days the receptionist confirmed Rob was in when I called and I received no call back, so as far as I am concerned he was intentionally ducking my calls). After no call back I finally just called and paid to activate the satellite radio myself. I put a call into Chris Synder at which point Rob magically was able to finally call me back to argue that I hadn’t paid to activate the satellite radio because he had activated it. (Not even worth fighting about it, I paid the $30 myself and it was turned on less than 5 mins after I called Sirius.). After some back and forth Chris Snyder agreed to pay the NorthHampton Lia Dodge dealer to re-do the alignment. Spoke with the Service manager from the NorthHampton store and they were in-between alignment machines and can do it in 2 weeks. Fast forward 3 weeks, every time I call the service manager at the North Hampton store he apologizes for not calling back and will get back to me by the end of the day. Of course in true Lia fashion, no return phone calls. A follow up email to Chris Snyder today (4-27-17) asking if he would be willing to reimburse me and I would have my local dealer perform the alignment ($120) I didn’t get a response from Chris but almost an immediate call From the North Hampton service department. Needless to say I am not sure these people can operate a Phone let alone an alignment machine. I will leave this job to my local dealer and eat the $120. After spending close to $50k at this dealer, if I could do it all again I would have waited until my local dealer found me something. Maybe they didn’t care about me because I was from out of state and they didn’t think I would be a repeat customer. Whatever it was, once they had the sale I didn’t matter to them anymore…. Or maybe their customer service is just that bad. Either way I wouldn’t recommend even my worst enemy to this dealer. I looked past their terrible ratings online because they had the truck I was looking for when no other dealers around me did. So unless they have a gem that no one else does, steer clear of this dealership at all costs. Bill Lia Sr and or Bill Lia Jr, I hope you read this. I called your office to try and resolve this before leaving negative feedback. I spoke with Sarah (Your executive secretary?) who assured me you would call me back. Of course that return phone call never took place either, even after calling back and leaving two messages….

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 18, 2018

    I recently had my new 2018 Jeep Grand Cherokee Limited serviced at Lia Chrysler Jeep Dodge Ram and the experience was outstanding. Jared Pott handled... my check-in and check-out and he was knowledgeable, professional and has great customer service skills. My car was there for a recall but at the check-in he suggested a free oil change and tire rotation that came as part of my purchase. I had forgotten about the extras entirely and was please to take advantage of the offerings. I'm very happy with the facilities and the entire experience and I'll be back. The repairs were completed in a timely manner and I was called promptly to come pick up the car. Jared Pott did an excellent job overall and even remembered my name on my return to pick up my car. Highly recommended!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to leave us this incredible review and recommendation! We are overjoyed that Jared took such good care of you an...d your vehicle throughout your recent service visit, and it's such a pleasure to hear how happy you are with the entirety of your experience. We can't wait to work with you again next time, and we hope to meet your expectations of service once again.

  • 4.0 out of 5
    August 16, 2018

    The salesman Scott Demoelpied was Awesome to work with! He was very polite and respectful and worked with me on the deal! The business manager Jamie was... rude, disrespectful, and condescending. She also did not follow through with her duties. I would recommend this salesman, but ask for a different business manager! Thank you for my beautiful new car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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Lia Chrysler Jeep Dodge Ram

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