Lia Chrysler Jeep Dodge Ram

Lia RAM is always great when I go there. Jared Pott is the one who is always there to help me when I come in for service. He is very nice and attentive... to your needs. I always seek him out when I come in for service. I knew I had one recall on the truck but Jared Pott told me I had 2 recalls on the truck and they could be fixed while I was there that day. I didnt even have a chance to ask about the recalls, thats how fast he offered to have them taken care of for me. Now that is excellent customer service if I do say so. Jared is always kind, courteous and willing to help. Everyone else I have interacted with at LIA RAM is also very kind and courteous. Great dealership for services.

Lia dodge ram is the worst dealer I have dealt with in a long time. Bought a 2015 ram 3500 from them March 13th of this year. Rob Fulita was the most useless... salesmen I have ever had dealings with. He was great until I agreed to purchase the vehicle. Then after that I couldn’t get him to return any of my calls and when I could eventually get him on the phone he argued with me and pushed off every question I had as someone else’s responsibility. I had a few issues which it seemed would be resolved by one of the managers, Matt Dyer, but in similar fashion return phone calls were promised then nonexistent. After a long and frustrating process I was able to reach out to the general manager, Chris Snyder, who was helpful in resolving some of the issues I had. Issue one: I am from CT and the service the dealer uses to register out of state plates (REG-USA or Dealer track) Took 31 days from the date of sale to actually get me my CT plates and registration. This is exactly one day after the temp plate expired. Issue two: Although the dealer had put new tires on the truck the steering wheel was not straight after they did the alignment (approx. 30degrees off center) and the satellite radio was not activated. I didn’t notice this until I was on my way home. No big deal I thought, I called on my way home (30 mins after purchase) and left a message for the salesmen. A few days went by, another message left for the salesmen and still no call back (both days the receptionist confirmed Rob was in when I called and I received no call back, so as far as I am concerned he was intentionally ducking my calls). After no call back I finally just called and paid to activate the satellite radio myself. I put a call into Chris Synder at which point Rob magically was able to finally call me back to argue that I hadn’t paid to activate the satellite radio because he had activated it. (Not even worth fighting about it, I paid the $30 myself and it was turned on less than 5 mins after I called Sirius.). After some back and forth Chris Snyder agreed to pay the NorthHampton Lia Dodge dealer to re-do the alignment. Spoke with the Service manager from the NorthHampton store and they were in-between alignment machines and can do it in 2 weeks. Fast forward 3 weeks, every time I call the service manager at the North Hampton store he apologizes for not calling back and will get back to me by the end of the day. Of course in true Lia fashion, no return phone calls. A follow up email to Chris Snyder today (4-27-17) asking if he would be willing to reimburse me and I would have my local dealer perform the alignment ($120) I didn’t get a response from Chris but almost an immediate call From the North Hampton service department. Needless to say I am not sure these people can operate a Phone let alone an alignment machine. I will leave this job to my local dealer and eat the $120. After spending close to $50k at this dealer, if I could do it all again I would have waited until my local dealer found me something. Maybe they didn’t care about me because I was from out of state and they didn’t think I would be a repeat customer. Whatever it was, once they had the sale I didn’t matter to them anymore…. Or maybe their customer service is just that bad. Either way I wouldn’t recommend even my worst enemy to this dealer. I looked past their terrible ratings online because they had the truck I was looking for when no other dealers around me did. So unless they have a gem that no one else does, steer clear of this dealership at all costs. Bill Lia Sr and or Bill Lia Jr, I hope you read this. I called your office to try and resolve this before leaving negative feedback. I spoke with Sarah (Your executive secretary?) who assured me you would call me back. Of course that return phone call never took place either, even after calling back and leaving two messages….

Lia Chrysler on Central Ave in Schenectady, NY was a pleasure to deal with. I was a tough customer and they went beyond the extra mile to find me the vehicle... I wanted, at a price I could afford. They honestly worked very hard to make me happy! I met at least six of their associates, and everyone was very friendly. My salesperson, Dylan, treated me like I was his top priority. And the other salespeople, staff, and finance associates also helped to make this the best car buying experience I have ever had! And if anyone reading this is a little skeptical, like me, I did not purchase an expensive vehicle. It wasn't all about the sale, it was all about great customer service!

I recently had my new 2018 Jeep Grand Cherokee Limited serviced at Lia Chrysler Jeep Dodge Ram and the experience was outstanding. Jared Pott handled... my check-in and check-out and he was knowledgeable, professional and has great customer service skills. My car was there for a recall but at the check-in he suggested a free oil change and tire rotation that came as part of my purchase. I had forgotten about the extras entirely and was please to take advantage of the offerings. I'm very happy with the facilities and the entire experience and I'll be back. The repairs were completed in a timely manner and I was called promptly to come pick up the car. Jared Pott did an excellent job overall and even remembered my name on my return to pick up my car. Highly recommended!

The salesman Scott Demoelpied was Awesome to work with! He was very polite and respectful and worked with me on the deal! The business manager Jamie was... rude, disrespectful, and condescending. She also did not follow through with her duties. I would recommend this salesman, but ask for a different business manager! Thank you for my beautiful new car!

Stephen Pappalau was very helpful when I went in to Lia Dodge Jeep for an oil change. He was courteous and informational when explaining what was being... done and how they could improve my experience during that visit

I shopped a competitor to Lia and they were flat out lying and trying to overcharge. I went to Lia and spoke with Vinny. I didn’t have a ton of time... but he got the info he needed and did his thing. He corresponded with me via email which was the easiest for me. That’s guys were awesome and I got the truck I wanted for a price better than I thought I could get. Hands down the best.

John Shave at Lia Chrysler Jeep Dodge Ram was very friendly and able to get us into a brand new Chrysler Pacifica without any hassle! The only downfall... was that he was not able to get us to the exact price point we were looking for. Otherwise our experience at Lia Chrysler was excellent and we are so excited to be driving our 2018 Chrysler Pacifica.

First off, Lia Jeep Chrysler Dodge Ram is lucky to have Service Advisor Jared Pott as part of its service team. People like Jared are an asset, and that's... not something I say lightly. Service Advisor, Jared Pott, is a consumate professional who takes the time to understand your concerns/needs and to properly advise on the best services and actions. Furthmore, Jared makes sure your vehicle's service is done well the first time. Jared is extremely honest -- which is what keeps me coming back. And, I don't often get to use that phrase when dealing with auto dealerships. Jared will never try to "sell" you -- yet another rarity in this industry. And, this rarity is another factor that keeps me returning to Lia Jeep Chrysler Dodge Ram for my Jeep Cherokee Trailhawk's service needs. Jared makes sure you're not recommended a service you don't need. Whether any dealership realizes this or not, it is such actions that keeps a customer. And keeps that cutomer coming back. Every time. In the off chance a certain service is not done well the first time, Jared takes ownership of the issue at hand. Furthermore, he makes sure it is promptly corrected -- all while maintaining his professionalism. I, without hesitation, recommend working with Jared. You'll be extremely hard-pressed to find any better Service Advisor. I take pride in being able to write these comments with complete honesty and accuracy, based on each and every interaction I've had with Jared Pott.

Purchased 2014 Dodge Challenger from this dealer . Gerry Benson did an outstanding job for me was very helpful and answered all of my questions and concerns.... Every time I called him he would return my calls immediately. The used car managers and finance managers worked out a deal I am very satisfied with . I didn't need any service done on my vehicle. But I can see the service department is top notch. Extraordinarily Clean and well kept shop. Hopefully I won't need them but if I do I think they will give me 5 star service