Reviews
Fast and friendly service.
Fast and friendly service. Good communication and updates on repairs. Service Advisors Rick and Juanita Starbuck were great to work with.
Fast and friendly service.
Fast and friendly service. Good communication and updates on repairs. Service Advisors Rick and Juanita Starbuck were great to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sales member, Bob Iconi, is terrified!
Sales member, Bob Iconi, is terrified! He spent half a day with us working to get s into the car of our choice. He’s very knowledgeable and attentive towards his customers.
Sales member, Bob Iconi, is terrified!
Sales member, Bob Iconi, is terrified! He spent half a day with us working to get s into the car of our choice. He’s very knowledgeable and attentive towards his customers.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Took my new Buick in for warranty inspection and oil
Took my new Buick in for warranty inspection and oil change. Got home after the oil change and engine oil was overfull. Contacted My Buick and set up a new appointment and took care back on following Monday. Car was returned to me and when I got home I checked the oil level and it was still overfull (nothing changed)! I took care back to dealership, met with dealership manager and service manager and showed them the issue and they verified my previous appointments. The car was immediately serviced and the oil level was corrected.
Took my new Buick in for warranty inspection and oil
Took my new Buick in for warranty inspection and oil change. Got home after the oil change and engine oil was overfull. Contacted My Buick and set up a new appointment and took care back on following Monday. Car was returned to me and when I got home I checked the oil level and it was still overfull (nothing changed)! I took care back to dealership, met with dealership manager and service manager and showed them the issue and they verified my previous appointments. The car was immediately serviced and the oil level was corrected.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Mica, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing to provide more feedback, please reach out to us at (702) 570-0288 so we can assist you further.
Went in for an oil change with an appointment.
Went in for an oil change with an appointment. Sat there for 4.5 hours. Customer service was horrible. A blonde lady smoking her vape when approached to ask on the status of my vehicle was the worst, she said it was none of her business and quite literally walked away. The fact that i spent my entire morning sitting there for a simple oil change is ridiculous. A long time customer was just lost and I will also make sure everyone that i can tell that this place is the worst.
Went in for an oil change with an appointment.
Went in for an oil change with an appointment. Sat there for 4.5 hours. Customer service was horrible. A blonde lady smoking her vape when approached to ask on the status of my vehicle was the worst, she said it was none of her business and quite literally walked away. The fact that i spent my entire morning sitting there for a simple oil change is ridiculous. A long time customer was just lost and I will also make sure everyone that i can tell that this place is the worst.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christina, we appreciate you taking the time to respond. The staff at AutoNation Buick GMC Henderson take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 558-3300 to discuss what we can do to help.
The dealership was clean, and the people were friendly,
The dealership was clean, and the people were friendly, and Balcha Bettorf was outstanding. He was honest about being fairly new, but did a wonderful job handling our transaction.
The dealership was clean, and the people were friendly,
The dealership was clean, and the people were friendly, and Balcha Bettorf was outstanding. He was honest about being fairly new, but did a wonderful job handling our transaction.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Autonation Buick GMC Henderson. Don't hesitate to call us if you ever need anything. Be safe on the road!
Alena was great.
Alena was great. Had my car serviced for the first time. She got me to work on time and back to the vehicle! Thanks.
Alena was great.
Alena was great. Had my car serviced for the first time. She got me to work on time and back to the vehicle! Thanks.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
I made contact with a Service Department Rep, Superb
I made contact with a Service Department Rep, Superb overall in assisting my needs, Thanks
I made contact with a Service Department Rep, Superb
I made contact with a Service Department Rep, Superb overall in assisting my needs, Thanks
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Went in for an oil change and tire rotation, and the
Went in for an oil change and tire rotation, and the service was outstanding. Brandon kept me update and very helpful. He made me felt at ease. I hope he help me again. Thank you Brandon
Went in for an oil change and tire rotation, and the
Went in for an oil change and tire rotation, and the service was outstanding. Brandon kept me update and very helpful. He made me felt at ease. I hope he help me again. Thank you Brandon
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Autonation Buick GMC Henderson. If you ever need help, just give us a call. Happy motoring!
I'm very happy with my new GMC.
I'm very happy with my new GMC. The salesman, Bob Iaconic was very easy to work with, he was very knowledgeable about my truck, not pushy trying to sell me something a didn't want or need. If and when my wife needs a new vehicle I'm sure I will be going back to Bob and Auto Nation G MC. It was a very good buying experience. Thank you to everybody there
I'm very happy with my new GMC.
I'm very happy with my new GMC. The salesman, Bob Iaconic was very easy to work with, he was very knowledgeable about my truck, not pushy trying to sell me something a didn't want or need. If and when my wife needs a new vehicle I'm sure I will be going back to Bob and Auto Nation G MC. It was a very good buying experience. Thank you to everybody there
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very easy process and my situation wasn?
Very easy process and my situation wasn?t easy but they were patient and we got the deal completed, we even went beyond the normal hours but again we all ended up on the same page
Very easy process and my situation wasn?
Very easy process and my situation wasn?t easy but they were patient and we got the deal completed, we even went beyond the normal hours but again we all ended up on the same page
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!