Reviews
Everyone was very nice.
Everyone was very nice. The service was great. The check in was quick and easy. I was in and out within a hour.Thank you!
Everyone was very nice.
Everyone was very nice. The service was great. The check in was quick and easy. I was in and out within a hour.Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Had an 8am appointment.
Had an 8am appointment. Showed up at 7:45. Waited in line with about 10 vehicles ahead of me. I finally got checked in around 8:30. When the advisor asked if I had an appointment, I said yes for 8am. All he did was show me his list of people in for service on his iPad. My truck sat complete for 30 minutes before I could pay and get my keys. I was told they were working short as the advisor aggravatingly showed me my slip. Been going here a long time and spent a lot of money with this dealership. I will have to find a new place to go for Ford service.
Had an 8am appointment.
Had an 8am appointment. Showed up at 7:45. Waited in line with about 10 vehicles ahead of me. I finally got checked in around 8:30. When the advisor asked if I had an appointment, I said yes for 8am. All he did was show me his list of people in for service on his iPad. My truck sat complete for 30 minutes before I could pay and get my keys. I was told they were working short as the advisor aggravatingly showed me my slip. Been going here a long time and spent a lot of money with this dealership. I will have to find a new place to go for Ford service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
James Datcher was very professional and personal!
James Datcher was very professional and personal! Very honest and knowledgeable about the car I purchased! Richard in financing was amazing and very helpful and personal as well!
James Datcher was very professional and personal!
James Datcher was very professional and personal! Very honest and knowledgeable about the car I purchased! Richard in financing was amazing and very helpful and personal as well!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Visit was good however I was called at home an hour or so
Visit was good however I was called at home an hour or so later, stating that the technician forgot to put in one quarter of oil and would I return which I did and oil was added.
Visit was good however I was called at home an hour or so
Visit was good however I was called at home an hour or so later, stating that the technician forgot to put in one quarter of oil and would I return which I did and oil was added.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
They were very kind a patient while I shopped around.
They were very kind a patient while I shopped around. They waited on me to be ready so I could pick out my dream truck.
They were very kind a patient while I shopped around.
They were very kind a patient while I shopped around. They waited on me to be ready so I could pick out my dream truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Roundtree was not transparent about what they wanted to
Roundtree was not transparent about what they wanted to charge me. I may not have liked paying more for repairs, but I would have known what to expect and made sure I had the funds when the car was ready. Asking permission prior to work is not negotiable.
Roundtree was not transparent about what they wanted to
Roundtree was not transparent about what they wanted to charge me. I may not have liked paying more for repairs, but I would have known what to expect and made sure I had the funds when the car was ready. Asking permission prior to work is not negotiable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We sincerely apologize for any miscommunication regarding your repair costs. Transparency and ensuring our customers fully understand and approve all work before it's performed is a priority, and we regret that we fell short in your experience. your concerns are valid, and we'll be reviewing this with our team to make sure proper approvals are always obtained moving forward. We value your trust and would like to take your feedback to help us improve - please feel free to reach out to me to discuss further Christopher Magill General Manager 318-524-4543
I was really impressed with the way I was treated.
I was really impressed with the way I was treated. They listened and responded. Great service!!!! The service department was very clean and welcoming. Thank you for your patience and kindness.
I was really impressed with the way I was treated.
I was really impressed with the way I was treated. They listened and responded. Great service!!!! The service department was very clean and welcoming. Thank you for your patience and kindness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My battery died in my 2 year old Ford Explorer-went into
My battery died in my 2 year old Ford Explorer-went into “deep sleep mode”- yes that is dead. Ford 1 got me in the next morning & replaced my original battery with a new 3 year warranty.
My battery died in my 2 year old Ford Explorer-went into
My battery died in my 2 year old Ford Explorer-went into “deep sleep mode”- yes that is dead. Ford 1 got me in the next morning & replaced my original battery with a new 3 year warranty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great ,absolutely great knowledge and experience with
Great ,absolutely great knowledge and experience with Mr. Javen McCree he knew his job very well . The time was also to the point in and out timely.
Great ,absolutely great knowledge and experience with
Great ,absolutely great knowledge and experience with Mr. Javen McCree he knew his job very well . The time was also to the point in and out timely.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pleasant environment.
Pleasant environment. The staff are helpful and courteous. They made sure your wait was comfortable stay.
Pleasant environment.
Pleasant environment. The staff are helpful and courteous. They made sure your wait was comfortable stay.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!