Don Vance Chrysler Dodge Jeep Ram

Good people to work with although I ended up not selling or purchasinbg a vechicle.

Mike Burton greeted us out on the lot. He was very professional and personable. He answered all questions that were asked and very accommodating during the whole process. He helped us finding the right Grand Cherokee L that we wanted. It made the whole experience go smooth. Ben Haney was our finance manager, and he was very insightful in the whole process.

Selling car to buyer in saint Louis county should provide emission inspection. They firstly lied that they have done it but could not find the paper file.(but no sticker on the window) And they asked me do it and said to offer a reimbursement. Then the next day, they argue the inspection is not required, and regret to offer the reimbursement. And they admit that they are not certifid to do emission test at all. Rediculous dealer.

I've never been treated so badly as I was treated at Don Vance Chrysler Dodge Jeep Ram in Marshfield, MO. I believe they do deceptive business practices. My son and I went to buy a RAM truck and had problem after problem with paperwork, pricing, and then financing lied to us and even after writing a check to buy the truck outright and completing the paperwork, they wouldn't let us drive it off the lot, and said we would have to come back days later to get it. Then the 30-day temp tag was only a 3-week temp tag, and they refused to give us a new one.

My husband and I drove one hour to test drive two cars. Neither started (2025) left and never heard from dealership. Not good customer service. The manager should of reached out and apologized. The entire experience was horrible from the beginning.

Extremely dishonest dealership!!! Priced a 2024 RAM 1500 Laramie that had an MSRP of $72,415 and was showing a dealer discount of $17,929 with rebates from RAM totaling $4,500. This particular truck has hail damage, which would explain the sizeable dealer discount. I questioned the salesman about the manufacturer rebates, as it should have been a 15% off MSRP rebate instead of $4,500. That would have made the rebate from RAM, a total of $10,862. He acted like he had no idea what this rebate was. It is a national rebate, so everyone qualifies for it. This 15% off MSRP rebate would have added an additional discount off the truck of $6,362. When coupling that with the dealer discount (again on a truck that has hail damage), total discounts should have been $28,791, for a sale price of $43,624. Unfortunately when I questioned them about this, all of a sudden, they tell me that it doesn't matter if I take the $4,500 rebate showing on their website, or the 15% off MSRP rebate that I asked them about (which was $10,862), the price of the truck was going to be the same. This is the deceptive and dishonest part. They already had a dealer discount. That dealer discount should have been honored regardless of the rebates from RAM. Instead, they were going to lower the dealer discount so that I wouldn't get the additional $6K off, for taking a truck off their hands that has hail damage. Salesman had no good explanation for me other than it is at the discretion of the manager as to what the dealer discount will be on the vehicle. In other word, they can change it at anytime if it doesn't benefit them, despite already advertising it on their website. They only did that because they knew they were in a situation where they should have given me the extra discount. Instead, they chose to be dishonest and deceptive.

We had an amazing and easy experience at this dealership! Our car salesman was Mike and he was on top of everything even though we were long distance. He regularly called and got us the best deal. We were very comfortable and felt good about buying from Don Vance!

In the last 5 months we have bought 2 vehicles from Skyler a 2023 Gladiator and 2022 Grand Cherokee 4xe and the experience has been great. Skyler has answered all our questions and the dealership has provided great support to the process. If your looking for a vehicle I recommend the Don Vance team, and Skyler specifically, to help get you set up with what your after.

Sam was Friendly, professional, courteous, fast, patient, interactive, and knowledgeable. He answered all my questions and options.

Fast and friendly service. They have a fair value for my trade-in. Easy process buying my new car.