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AutoNation Volkswagen Las Vegas

(1,039 reviews)
Visit AutoNation Volkswagen Las Vegas
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2023 state dealer award
View 4 awards
2023 state dealer award 2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award
New (855) 511-2856 (855) 511-2856
Used (888) 418-6236 (888) 418-6236
Service (888) 533-9085 (888) 533-9085

Reviews

(1,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Volkswagen Las Vegas from DealerRater.

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Fine Service....

My last visit with Auto Nation VW Service Dept. Las Vegas was far more quality then previous visit, but I am still disappointed with sales department from my purchase back in September 2015. On checking out the service person did his usual in proper explanation of what was done and could not be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Phenomenal Service!

My husband and I went to Volkswagen as the first of one of several stops to look for a car. As it turns out, we never left and I went home with a new CC, which I absolutely love! Not only was Tyler knowledgeable, but he was kind and easy to talk to. The entire experience proved to be seamless and I would certainly recommend others to visit your dealership!! Many thanks to the entire team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

It's always nice getting exactly what you want!

I walked into Volkswagen with one purpose and walked out with exactly what I wanted and more! I couldn't have asked for a better experience with buying my first car. I was greeted warmly and left with hugs. I've been to other dealerships and didn't quite feel the same good vibes as I did at Volkswagen on Sahara. Tom was fantastic and extremely helpful, as was Jen. Overall, the experience was fantastic!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Autonation VW (Cars have clicking noise)

I purchased a NEW 2015 Jetta. After a couple days we noticed a clicking noise coming from under the car. Took it to service right away. They said it was coming from the exhaust system and that it was "normal". HOW? I have had many cars over the years and I have never heard that noise in any of my cars. The salesman was John Arnold and Doug Saxton, they never disclosed this information. Would of I bought the car knowing this, NO! I called VW customer care and they gave the same lame response "that it is normal and some cars do that" and they told me to get a second opinion. This is 2015 Jetta and I'm getting second opinions. If you want to buy a VW just be aware that its going to have a clicking noise coming from under the car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Rigoberto, we appreciate you taking the time to review your experience with our location. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (702) 605-5802 to discuss what we can do to help.

Great car buying experience

Great experience. No pressure sales. I'm happy with the deal I got. I love my new Passat!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

Great car experience

Had a great experience buying vehicle. The salesman was very honest and polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

My experience with Autonation VW in Las Vegas

Everyone at the dealership smiled and acknowledge my presence in the showroom. It was not a painful experience. As usual it always takes longer than you anticipate. Yoshwa did a great low key sales approach which works best for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you need any assistance in the future!

Awesome experience and killer deal!!

We were in the market to buy our 16 year old daughter a vehicle. We narrowed it to a Beetle, Fiat and MINI. We initially started on the internet and Tyler Cloud replied within 1 minute to our inquiry. When we arrived at AutoNation, Tyler was courteous, extremely knowledgeable and a real pleasure to work with. He showed us a 2012 Beetle, fully loaded and super low miles (4K). We went and looked at other dealerships but none of them could match this vehicle. Tyler kept in touch and really worked hard to show us that he and AutoNation wanted our business. We bought the vehicle and our 16 year old is over the moon. The car is super fun to drive and we really enjoyed working with all of the folks at VW. It really was an Awesome Experience!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! Hope you're enjoying your vehicle, and as always, drive safe!

Fast and easy

I came in with a good idea of what I wanted. I checked the stock online. The associates had the car ready for me to drive. I was out of there in under 2 hours with a new vehicle. Clean and ready to go. I would highly recommend autonation to anyone looking for a new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words! We appreciate your recommendation of our location and we hope to be of service again in the future.

Great customer service

I had a great experience. Yoshua Shields my customer service guy was fantastic. I bought my car and drove across the country home. He even checked on me t be sure I was ok. Great experience and love my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! Feel free to stop by if you need any assistance in the future!