AutoNation Buick GMC West Sahara

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
150 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 24, 2019

    The service department is second to none. Great staff, reasonable prices, and top notch workmanship.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll cons...ider us again in the future! Take care!

  • 1.0 out of 5
    July 13, 2019

    All around terrible experience. The quality of product that GMC offers is terrible. Purchased a 2013 terrain and the transmission went out at 75,000 miles... after doing all scheduled maintenance and driving the vehicle sparingly. Paid the stealership 5,000 dollars just to have the transfer case go out not even 3 weeks later. Service department misdiagnosed the issue as a rear differential and quoted me almost 3,000 dollars. After receiving second opinions and having multiple reputable mechanics all diagnosing the transfer case, the service manager admitted that his department misdiagnosed the issue. Only problem is had I gone ahead with the wrong repair, they would have just collected the 3 grand, apologized and asked for another 3 grand or so to fix the correct issue. Gmc corporate acts like they really want to help you and then has you wait upwards of a week at a time while they investigate just to never get you any results. Seems like a billion dollar company could take care of people little better but they truly don't care. Theres no way I would ever set foot in this dealership and I will do everything in my power to ensure that everybody I come in contact with knows not to do business with these crooks. From unreliable vehicles, horrific customer service, and incompetent technicians and staff, I would recommend staying as far away from this dealership as possible.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks Colby, for leaving us this response. Please call our General Manager at (877) 836-7279 for ways we can work towards resolving these issues. We ...look forward to hearing from you soon.

  • December 18, 2015

    It was the best service l've ever had in a dealership.

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    May 31, 2019

    I came in early morning for the usual routine check up and I was greeted with a warm welcome and a professional demeanor by the staff. Despite not having... an appointment and being the day after a major holiday, they still managed to help me out in a timely manner without feeling rushed.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, thank you for taking the time to let us know how we did! We always strive to provide timely services to all our customers and are glad that you...r experience reflected that. We hope to see you again soon. Safe travels!

  • 5.0 out of 5
    April 9, 2019

    Check up performed in a timely manner to my complete satisfaction.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We want all our clients to have a comfortable and stress-free experience with us! We sincerely value your business and look forward to your next visit...!

  • 5.0 out of 5
    March 15, 2019

    Tanya was very helpful with going over all of my information and showing me how to use everything on my new vehicle

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear Tanya was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wi...shes, AutoNation Buick GMC West Sahara

  • 5.0 out of 5
    March 14, 2019

    I bought a GMC Sonoma truck back in 1997 when this place was still Desert Buick GMC, so it was a bit nostalgic to go back there all of these years. At... that time, I had an employee discount certificate from my dad's work, so there was no haggling, and my first brand new truck was exactly what I wanted. We had a hard time locating the same type of certificate this time around, which was pretty frustrating, but it did not matter. We had so much help getting exactly what we wanted, and at an even better deal than we would have had with the employee discount. Everyone was so friendly, funny, and helpful, and they took amazing care of us. We are very happy and thankful to have a long term relationship with this dealer!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for taking time to share the details of your experience with us! We're glad to know that our staff was able to impress you, and your po...sitive review is much appreciated. We hope to see you again! Take care!

  • 5.0 out of 5
    March 14, 2019

    I was back and forth about the car i wanted. They were patient and understanding.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 30, 2018

    I have been to numerious delers for service and MTC work all over the country. This dealer rates as one of the best.

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    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 5, 2018

    Great experience,Chris is an excellent manager, great sales staff

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Allen, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

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