Victory Motors of Colorado

Bought a care from this used dealer for my daughter. Car is great, runs good, clean and exactly what my kid wanted. I am giving it 3-stars, not for the car but for the customer service. The weekend that we obtained the car I noticed that the driver side door wasn't locking, weird because dealers completely lock their cars. Once I found that this was not working I contacted Justin to let him know about the problem and if it was something they could do. He told me that he would speak with his manager because they were certain that the door lock worked as at the the end of the day they go around the dealer to make sure that all the doors to the cars are locked. When one goes to buy a car one doesn't lock and unlock the doors, I don't. Poor customer service as I never got a response back from them and we are over a month running waiting for a call. Also, while a got a small discount because the oil was not changed it was dirty, if you do go buy a car there make sure to check the oil. The car is a Honda and on the dashboard it read that the life of the oil was 100%, NOT. I will wait for a car about it but in the mean time I have to take the time to fix this issue myself.

Brian Iwanski was not interested in making a deal happen, offered him different solutions and got shot down!!

BUYER BEWARE... On January 25, 2025, I purchased a 2015 Ford Explorer from Victory Motors. This vehicle was meant to be a replacement for my 19-year-old son's car, which was totaled by a reckless driver. Prior to finalizing the purchase, I requested an inspection of the vehicle from an independent repair shop. Brandon, our salesperson, arranged for the vehicle to be inspected at Big-O Tires. The inspection report indicated no issues, as all areas were marked green. Subsequently, I proceeded with the purchase and opted for a 3-year Alpha Warranty for $2,199, based on Brandon's assurance that it provided "bumper-to-bumper" coverage at any Ford dealership. However, I would strongly advise caution when considering the Alpha Warranty offered by Victory Motors, as it has proven to be ineffective. Here's why... Less than two weeks after the purchase, the vehicle experienced a loss of acceleration power, excessive front-end vibration, and a loud screeching sound. On February 11th, we took the vehicle to Brighton Ford for a thorough inspection, where they identified several significant issues: the water pump was leaking and had failed, the front-end link and axle shaft thrust washers were malfunctioning, and the motor mounts were worn out. According to Brighton Ford, these problems should have been detected during a basic pre-purchase inspection, as they had been present for quite some time. This raises concerns about the thoroughness of the initial inspection performed by Big-O Tires in Longmont. Either the inspection was inadequately conducted, improperly reported, or Brandon did not provide an honest assessment. Regardless, we are left with the consequences. The total cost for repairs amounted to $3,999.74. The "bumper-to-bumper" warranty covered only the water pump ($2,084), leaving all other issues uncovered. The repairs took 14 days to complete, and unfortunately, the issues did not end there... On February 25, we picked up the Explorer, but shortly after, white smoke began pouring from the tailpipe, and the vehicle stalled right in front of our home. We contacted Brighton Ford, who promptly sent a flatbed to tow the vehicle (Ford covered the cost of the tow). The following day, Brighton Ford informed me that they had identified faulty fuel injectors and noted that the oil appeared to have not been changed in a very long time. This raised a serious concern, as it should be standard practice for a dealership to complete basic services before selling a vehicle. The cost for these repairs came to an additional $1,657. But no need to worry—I have a warranty, right? WRONG. Unfortunately, the warranty that Brandon sold me did not cover these necessary repairs. At this point, I’m not entirely surprised by the ongoing issues. When I purchased the Explorer, the total cost came to $14,199, including the warranty. To date, I have incurred $5,656.74 in repair expenses. I have not yet addressed the motor mount issue, as the cost for that repair is an additional $1,800—funds I currently do not have due to being unemployed for the past 13 months. Another representative from Victory Motors reached out, offering to save me some money on the motor mount repairs if I used his recommended shop. However, what should have happened is that I should have been given the option to return the vehicle or have Victory Motors cover some of the repair costs. Unfortunately, that was not the case. The advice I have for anyone is the same I'll give all my friends in Longmont, Avoid Victory Motors. By the way, I am more than willing to share all of my repair invoices with anyone who would like to review them.

BUYER BEWARE... On January 25, 2025, I purchased a 2015 Ford Explorer from Victory Motors. This vehicle was meant to be a replacement for my 19-year-old son's car, which was totaled by a reckless driver. Prior to finalizing the purchase, I requested an inspection of the vehicle from an independent repair shop. Brandon, our salesperson, arranged for the vehicle to be inspected at Big-O Tires. The inspection report indicated no issues, as all areas were marked green. Subsequently, I proceeded with the purchase and opted for a 3-year Alpha Warranty for $2,199, based on Brandon's assurance that it provided "bumper-to-bumper" coverage at any Ford dealership. However, I would strongly advise caution when considering the Alpha Warranty offered by Victory Motors, as it has proven to be ineffective. Here's why... Less than two weeks after the purchase, the vehicle experienced a loss of acceleration power, excessive front-end vibration, and a loud screeching sound. On February 11th, we took the vehicle to Brighton Ford for a thorough inspection, where they identified several significant issues: the water pump was leaking and had failed, the front-end link and axle shaft thrust washers were malfunctioning, and the motor mounts were worn out. According to Brighton Ford, these problems should have been detected during a basic pre-purchase inspection, as they had been present for quite some time. This raises concerns about the thoroughness of the initial inspection performed by Big-O Tires in Longmont. Either the inspection was inadequately conducted, improperly reported, or Brandon did not provide an honest assessment. Regardless, we are left with the consequences. The total cost for repairs amounted to $3,999.74. The "bumper-to-bumper" warranty covered only the water pump ($2,084), leaving all other issues uncovered. The repairs took 14 days to complete, and unfortunately, the issues did not end there... On February 25, we picked up the Explorer, but shortly after, white smoke began pouring from the tailpipe, and the vehicle stalled right in front of our home. We contacted Brighton Ford, who promptly sent a flatbed to tow the vehicle (Ford covered the cost of the tow). The following day, Brighton Ford informed me that they had identified faulty fuel injectors and noted that the oil appeared to have not been changed in a very long time. This raised a serious concern, as it should be standard practice for a dealership to complete basic services before selling a vehicle. The cost for these repairs came to an additional $1,657. But no need to worry—I have a warranty, right? WRONG. Unfortunately, the warranty that Brandon sold me did not cover these necessary repairs. At this point, I’m not entirely surprised by the ongoing issues. When I purchased the Explorer, the total cost came to $14,199, including the warranty. To date, I have incurred $5,656.74 in repair expenses. I have not yet addressed the motor mount issue, as the cost for that repair is an additional $1,800—funds I currently do not have due to being unemployed for the past 13 months. Another representative from Victory Motors reached out, offering to save me some money on the motor mount repairs if I used his recommended shop. However, what should have happened is that I should have been given the option to return the vehicle or have Victory Motors cover some of the repair costs. Unfortunately, that was not the case. The advice I have for anyone is the same I'll give all my friends in Longmont, Avoid Victory Motors. By the way, I am more than willing to share all of my repair invoices with anyone who would like to review them.

I was not happy at all with Victory. I was ready to buy the truck I test drove and was told by the sales person I would be able to take it to my mechanic shop for a presale inspection. As long as that inspection went well, I was going to buy it. I drove onto on a Saturday night and liked the trick. I told the salesman I would be back Monday afternoon to take it to my mechanic. Well, he texted to ask when I’d be coming. I told him about 1:00. He texted me back a little later and said the dealership did not want me taking it to Greeley to have it checked. I was going to buy the trick and that poor salesman lost a sale. Oh well. Not a fan!!

First I wanna start with the incident with our car has nothing to do with the dealership. Me and my wife found a 2916 KIA Sorento that she fell in love with. When we went and looked at the car Brandon was more than helpful throughout the whole process. Keeping us informed throughout the whole deal. After the sale was complete we began our journey home first stopping at my parents to show off my wife's new car. Unfortunately not to long after that the check engine light came on. I immediately contacted Brandon and he helped me with the issues. I took it back to the dealership the following day and Jordan the manager took it to their shop. They were able to help fix the problem in a timely manner as well as the up most professional customer services. Jordan and his team are beyond amazing and I definitely will recommend them to all friends and family looking for a new car.

I messaged them twice about a purchase and they never responded. I assumed they would respond as I was a cash buyer, but apparently they didn't need my money!

$20k Mazda CX-9 Purchase - Cracked Cylinder Head, Warped Rotors, and Cracked Belts! Smelled engine coolant after driving vehicle home from dealership. Called the salesman I worked with, Stormin’ Norman who told me the vehicle was purchased “As Is” and any problems are my problems, not theirs. Defective vehicle cannot be driven without further damage to the engine! DO NOT TRUST OR PURCHASE A VEHICLE FROM VICTORY MOTORS!

Just Purchased 2017 Mazda CX-9 $20k - Cracked Cylinder Head, Warped Rotors and Cracked Belts! Smelled coolant after driving vehicle home. Called sales rep Stormin’ Norman to ask if I could bring vehicle back-in for them to check out the problem and perhaps swap for another vehicle. Told the vehicle was sold “As Is” and I am responsible for all diagnostics and repairs. I was told the problem must be new, and it was my problem, not theirs. Asked to speak with sales manager and told unavailable- every time I asked. Vehicle is currently at a Mazda dealership where it has been determined the problems are not new. Cannot drive the vehicle without the cracked head being repaired. Repair costs are estimated over $8k! After review placed online, Matt the sales manager actually called to ask that I bring the vehicle to them for repairs at wholesale pricing. I declined telling them I would not be bringing the defective vehicle they just sold me for $20k to them, and pay them more money to have them repair the defects on the defective vehicle they just sold me. Told them I do not trust them and Mazda will be doing the repairs!

Very pleased with the response I received from this dealership. I've been in contact with one salesman and we are still communicating with each other about one particular car.