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Love my 2019 Forester! Dealing with Mike was breathe of fresh air! Really couldn’t ask for a better car buying experience. Great atmosphere, great teamwork... all around.
36cher, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our val...ued customers. Reviews like yours help us to continually improve.
“Get the frick out if you can’t afford the price I’m telling you!” Worst dealer experience ever. I’ve been looking at 4Runners for a while now, and found... a 2013 model at this dealership. I’ve been watching it on CarGurus for about 2 weeks. The initial listed price was 22,500. Then it was dropped to 20,900. I made an appointment for today (02/12/19) with Shannon Conklin. Before we got to the dealership, the online price dropped to 19,988. When we walked into the dealership we were met by Stephon HammondS who invited us to sit at his desk. He seemed nice enough at first. After he brought the truck out and we looked it over, we began discussing the price. Stephon’s price was 20,900. I let him know that I was aware of the price decrease so he said okay, 19,988 as it is on the Internet. Stephon then went to the back and came back with a piece of paper with a $24,000 tag on it. That is supposed to include a $1000 dealer prep fee (which we were never told what it includes), a few other hidden fees, and approx $2000 in sales tax. When I asked Stephon if the price is negotiable, he said we already negotiated from 20,900 to 19,988. I told him I came with $20,000 in cash ready to buy the truck for the advertised price. Stephon started getting rude at this point. He said at that point he would sell the truck for 17,000 which is the wholesale price, to another dealer and wouldn’t need to “waste his time” with us. We said no problem, we’ll have a friend who’s a dealer call and buy the truck for the wholesale price. Stephon gave his card at which our friend should call him. When Stephon’s phone started ringing, he came over ready to fight, and said “I don’t think you folks understand. If you can’t afford to pay the price I’m telling you, get the frick out of here!” At this point Anthony Emerick, the general sales manager, pulled Stephon away, escorted us to the door saying “Goodbye. Goodbye. Goodbye.” Extremely professional salesman and good problem solving by the manager. Shady dealers with hidden fees are old news, but getting cursed out the door is a new low for an official Subaru dealer. Come here if you like getting ripped off while getting cursed out at the same time.
Sp Ny, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please rea...ch out to us at 732 243 0261 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Sincerely Jackie Holmes Customer Service Manager 732 243 0261
Matt Reid was extremely professional and helped me with all my needs and questions. Subaru world of Newton is somewhere I would absolutely recommend. Extremely... happy with my new car!
Erin, thank you for writing about your visit with us, and congratulations on your new car. Matt is the asset to our dealership, and it is encouraging... to hear he impressed you by delivering our trademark service. Sincerely, Subaru World of Newton Team
Everyone was helpful, courteous, and friendly. Being “checked in” before getting to the service department is a nice touch. I had a couple of questions... and was listened to and heard and my questions addressed/answered. A great experience from beginning to end.
Service dept (Steve Foley in particular). I stopped taking both Subaru’s to my regular dealership and brought them here due to the better customer service... from the service dept.
Very professional honest mechanics and service managers! You should be proud of them ! Your tech said that I did not need to spend money unnecessarily... for a brake job I did not need yet! That Is huge for me! GIVE 'EM A RAISE!
It was fast and I was informed about the progress of the job. It was very efficient and pleasant. All well and I'll continue to return
very friendly clean and helpful. Even got a courtesy car at no cost when my car took longer than expected.
Fast and efficient car care. Meticulous attention to detail, excellent Customer Service. A+++ rating! I'd highly recommend Subaru World of Newton.
Timely service, pleasant service adviser, and pleasant waiting room - with coffee! I'd be hard-pressed to think of a way to improve on the experience.
We appreciate your marvelous feedback, Gloria. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as... well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Regards, Brooke Canty Business Development Manager Subaru World of Newton