"Experience Clear and Simple Car Buying and Selling"
Jeremy Wright went above and beyond for us. He helped us find the right car and right price. When you go there ask for Jeremy Wright. Tell them Aaron... Haskin and Angie Butler sent you. The car is amazing.
I showed up at 5:15pm. I knew exactly what I wanted to look at. I told the guy at the front desk and he told me he would put me on the list of appointments.... There were about 5 other employees standing behind him doing nothing. He stated that I could go ahead and take a look at the car and move the seat to be ready for a test drive. He said if you aren’t back then I’ll send the salesman out to you. Making me believe it wouldn’t be long. After spending 20 minutes outside I went back inside. The same 6 employees standing around inside. I waited another 5-10minutes before walking to the desk. I said “with 6 of you standing around I can’t get one of you to show me this car and take it out for a spin?” The guy at the front desk said “we are appointed only” there was 1 person schedule for 6pm. 2 people scheduled for 7pm and 1 person scheduled for 8pm. I walked out. It forced me to go to my next dealership that was a little farther way. However I walked in and received great service. I bought the car that night! I would never recommend car max to anyone. Horrible customer service!
Excellent selection of quality used vehicles. Priced very fairly, but low-balled big time when wanting to sell them my current vehicle to the tune of nearly... 20% below KBB trade-in value.
When you reply to a car search request for more photos it behoves you too include the vehicle and the dealership identifiers in your email, before demanding... identirying info from buyers. This dealer accomplished that miniimum standard. Sadly, across the board dealers are so bad at this that carmax gets 4 stars.