CarMax Des Moines

Didn't realize an appt. was necessary. Got there on a very hot day and was told cars were all unlocked. So walked to the truck to find out all locked up. Back to the office, back to the truck to unlock keys. Salesman left, only to find out nothing could be tested from a power standpoint without the car running. Was then told would be an hour before anyone was available so grabbed a card and decided to come back. Tried to reach the person on the card to no avail -- "we work as a team, you don't need Noah". I then asked why it was $4000 over book wand was told" if I can't afford it I should look at something cheaper. I'll walk before I ever work with Carmax again. And you can tell the salesperson who butt crack was showing when we walked in to get some suspenders for his shorts.

Everyone was very helpful, but Jerrius was especially helpful to me during the whole process. I have not worked with Carmax before but had heard good things. I found the car online, had it shipped, and before it arrived, Jerrius was helping me know what to expect and when. The whole process was faster and smoother than I expected. He was available for questions by phone at any time and was patient with my many questions. When the time came to purchase the car, there were at least three others making sure everything went as it should. Everyone worked as a team and I felt really pampered!

The team was great to work with, not pushy, and we are very happy with our car. Thanks for making it easy!

Everyone was great and if I’m looking for a used vehicle it’s probably the only place I’d shop.

Justin at the Des Moines CarMax was great. He made the experience easy and enjoyable. I was impressed his professionalism. As always, CarMax's process made the entire visit easy and efficient. We love the new car.

The Carmax personnel are friendly, efficient, and well-prepared. This is my second experience buying a car from CarMax, and both occasions were very positive.

Very friendly and courteous staff. Discussed options for doing the transaction. I was given sufficient time to look at and drive the vehicle.

Carmax was unable to process my return and made the process extremely difficult. This is the last car I will ever be purchasing from the platform.

A very professional run dealership. Tremendously friendly and helpful. All agents are very knowledgeable about the business.

Cold blooded efficiency - very corporate, not customer/employee-based. They do the minimum needed to sell the vehicle - like dealing with an attorney. "Where are the wheel well liners?" Well they aren't in this tiny picture. And why would anyone be looking for that? I get the feeling the employees are not well-taken care of - like I said - very corporate. I am an architect and active builder - people are what I do and I can pick this up. There is no love or pride in their work - just doing a job. The top of the truck looked good - the underside was filthy and the tires were very underinflated to make the ride smoother - dangerous! This is not a dealership - it is a retail store that sells vehicles.