CarMax Des Moines

3.3 out of 5 3.3
Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax Des Moines Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

3.3 out of 5 3.3
4 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 30, 2019

    Jeremy Wright went above and beyond for us. He helped us find the right car and right price. When you go there ask for Jeremy Wright. Tell them Aaron... Haskin and Angie Butler sent you. The car is amazing.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 12, 2018

    I showed up at 5:15pm. I knew exactly what I wanted to look at. I told the guy at the front desk and he told me he would put me on the list of appointments.... There were about 5 other employees standing behind him doing nothing. He stated that I could go ahead and take a look at the car and move the seat to be ready for a test drive. He said if you aren’t back then I’ll send the salesman out to you. Making me believe it wouldn’t be long. After spending 20 minutes outside I went back inside. The same 6 employees standing around inside. I waited another 5-10minutes before walking to the desk. I said “with 6 of you standing around I can’t get one of you to show me this car and take it out for a spin?” The guy at the front desk said “we are appointed only” there was 1 person schedule for 6pm. 2 people scheduled for 7pm and 1 person scheduled for 8pm. I walked out. It forced me to go to my next dealership that was a little farther way. However I walked in and received great service. I bought the car that night! I would never recommend car max to anyone. Horrible customer service!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
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    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 4.0 out of 5
    July 26, 2018

    Excellent selection of quality used vehicles. Priced very fairly, but low-balled big time when wanting to sell them my current vehicle to the tune of nearly... 20% below KBB trade-in value.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    August 17, 2017

    When you reply to a car search request for more photos it behoves you too include the vehicle and the dealership identifiers in your email, before demanding... identirying info from buyers. This dealer accomplished that miniimum standard. Sadly, across the board dealers are so bad at this that carmax gets 4 stars.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?