Burleson Nissan

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
149 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 6, 2020

    Went with my daughter to buy used car. Salesman was very nice. He went to ask the manager what they could do to help us get the car like we wanted. He... told us what they could do. We left for 17 min came back to buy after filling out the paperwork the manager decided he wouldn’t do what he told us he would. Just let us walk out. I will never set foot near Burleson Nissan

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback, Cindy. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our atte...ntion. We are concerned about this issue and would like the opportunity to address it. Have you had the opportunity to speak to someone at our dealership regarding your experience? If not, please reach out to our General Sales Manager, Shawn Benker, at 817-484-3510 or sbenker@burlesonnissan.com or to myself so we can discuss your experience. Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

  • 1.0 out of 5
    April 11, 2020

    I purchased a vehicle from this dealership because of their lifetime powertrain warranty. I was impressed with a company that would offer something tangible... and valuable like that to their customers. Well, I found out later this warranty is not what it appears to be. So now I have a broken vehicle and a broken promise.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are sorry to hear about your experience with our dealership. We can assure you that it was not our intention to disappoint or frustrate you. We wou...ld appreciate the opportunity to speak with you regarding this matter so we can better understand the issue at hand and we can work toward a resolution. Please contact us at your earliest convenience. Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

  • September 12, 2017

    What an experience! Everyone from our sales professional Jon Wheat to the general manager Justin Crain to the financial personnel Ms. Shanequa Moore we... had an amazing experience. We met all the service guys too. We love our car and a Big Shout Out to Burleson Nissan for treating us with great care to meet our needs. Thank you Guys!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to do such a fantastic review! We try to ensure everyone receives an amazing experience in every department of our deal...ership. If you have any questions or concerns. Please don't hesitate to let us know. We look forward to seeing you again soon for your 1st service appointment. Kind Regards, Susan Shumway Customer Relations Manager Burleson Nissan 817-484-3421

  • 5.0 out of 5
    March 6, 2020

    My family went in to check out the new Nissan SUVs tonight. We are so happy with our experience and with our sales consultant Chad McLain. He went above... and beyond by staying late for us even when we switched our minds last minute on the car we wanted. He never rushed us, kept giving us and our son drinks, and was so patient and pleasant on several test drives. He was incredibly professional, knowledgeable, and helpful which made our whole experience the easiest one we’ve had yet for a new car. We were really impressed with the entire staff. Thank you Nissan! I am so in love with my new car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ginas, we're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and a...re pleased to hear that you enjoyed your experience here at Burleson Nissan! Sincerely, Christi McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

  • 5.0 out of 5
    January 17, 2020

    Friendly, knowledgeable staff. No pressure. Fell in love with the first car I was shown. I would highly recommend Jon Paul Wheat. He was extremely helpful.... Burleson Nissan offers lifetime warranty on drive train. Who wouldn’t want that guarantee

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Leona Peacock, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Chris...ti McCarthy Owner Loyalty Manager 817-484-3417 cmccarthy@burlesonnissan.com

  • 1.0 out of 5
    August 20, 2019

    This dealership sold me a new vehicle with paint damage. They would not repair the paint damage because it took longer than a month to become visible.... This dealership is not about customer service or honoring the fact that I bought a brand new car and expected it to not have defects.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melissa, We are sorry that you feel like our dealership is not honorable. We have done some research into your purchase. You purchased your vehicle o...n January 31,2018. In the year and 8 months that you have owned your vehicle you have had it serviced with our dealership 6 different times. During those 6 visits there is no indication that you addressed a paint concern with our dealership. We apologize if you feel that we do not care about customer service because that is simply untrue. We would be happy to have our paint guy look at your vehicle and see what his recommendation would be. If you would like for us to do that please reach out to our General Sales Manager, Shawn Benker, at 817-484-3510 or sbenker@burlesonnissan.com. Christi McCarthy Owner Loyalty Manager 817-484-3417

  • 1.0 out of 5
    July 14, 2019

    I'm a 61 yr. old man, bought many autos in my life; this dealership is repulsive, dishonest, and smile all the time they're screwing you. Tried to charge... me $1,872 in bogus fees already in the MSRP from Nissan, then wanted me to pay off my trade at $9K, after already giving me $3K in equity! Do not buy from them!! I'm reporting them too.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are very sorry to hear about your negative experience at our dealership. Our customers are our number one concern so we would like to discuss your ...experience further. Please reach out to one of the following individuals so we may discuss your experience. Shawn Benker- General Sales Manager- 817-484-3510- sbenker@burlesonnissan.com Justin Crain- General Manager- 817-484-3501- jcrain@rmlauto.com Christi McCarthy- Owner Loyalty Manager- 817-484-3417- cmccarthy@burlesonnissan.com Again, We apologize for the experience you had at our dealership. Christi McCarthy Owner Loyalty Manager

  • 5.0 out of 5
    June 20, 2019

    Called a Salesman and got Tommy Oakley. Told him I needed a like new late model pickup for my elderly parents. It was late evening so the next morning... I started receiving messages with pictures from him. 2nd Vehicle was perfect. Grabbed the folks and headed that way. They loved it. Tommy Oakley assisted by Scott Shelton treated my parents like a King and Queen. My dad told him what he was willing to give and Tommy and Scott made sure it happened. Very pleasant experience for everyone. They detailed the truck for them and my parents absolutely loved it. Thank you Tommy Oakley and Scott Shelton.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review. We are happy that we were able to assist you and your parents in the purchase of their vehicle! I will be sure to ...pass your review along to Tommy and Scott!

  • 5.0 out of 5
    March 12, 2019

    This team is so awesome and on point. Since day 1, they have treated me like family and made me feel at home. Thanks !!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf us all of us at Burleson Nissan, I would like to thank you for sharing this great review about our dealership! Thank you for being an import...ant part of our Burleson Nissan Family. We will be sharing your feedback amongst our team. Please come visit us again soon! Kind Regards, Susan Shumway Owner Loyalty Manager 817-484-3421 Sshumway@burlesonnissan.com

  • 5.0 out of 5
    December 31, 2018

    Dealing with Ayron Stinson was an absolute, she made the process of purchasing the vehicle a pleasure. She explained the features of the vehicle in clearly... and all the benefits of the warranty, Thank you

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations and Thank you for the review! We are very pleased to hear this regarding your purchase experience with Ms. Stinson. Welcome to our Bu...rleson Nissan Family. We look forward to seeing you again soon. Kind Regards, Susan Shumway Customer Relations Manager 817-484-3421 Sshumway@burlesonnissan.com

View More Reviews