Meet Lisa Contreras

I have been going to this dealership for over 10 years now and have always had a good experience except for my recent visit. I am so disappointed in the treatment I received by one of the services guys, Mr. Acosta, that I have felt compelled to leave a review as I have yet to hear back from the service manager. It is always nerve-racking walking into a dealership for service as a female in fear of being taken advantage of- in which this was the case. I had some service done in 2021 on a recall and when I went to pick up my car- the antenna was broken by the car wash here. The service guys were all super great, apologized and fixed it promptly. Ever since my antenna didn’t seem to be bolted on tightly and would slightly knock once in a while especially on a windy day. Well, last week it finally came off and rolled down the back of my car. I made an appointment right away and brought it back here. Mr. Acosta approached my car as I told him this previous issue and acknowledged that I would need to pay for a new one as time had passed. He opened my hood right way and told me my coolant was low and that there must be a leak. I was a little thrown off as to why that needed to be assessed but assured him I had no leaks. I left my car and took an Uber to work. I got a call about an hour later from Mr. Acosta saying it was going to be about $1100 to replace my antenna, match the paint to my car (its black) and much more work was to be done. I told them to go ahead and fix it then hung up. I called him back about 10 minutes later and told him that I needed to wait, that I just didn’t have that kind of money right now especially as a single mother. I immediately got a ride back to the dealership and approached the desk where I was treated rudely and told to go sit and wait for them to bring my car around. I knew the frustration from Mr. Acosta was going to cause me to wait for my car at this point. I patiently waited for 46 minutes then went back to his desk where I begged to get my car as I had to get back to work. He said he didn’t know what to tell me that the services guys didn’t message him back. I asked if he would kindly check for me as I really needed to get back to work. After 27 minutes he comes back and stated that the service guy was at lunch, no one must have got the message and the other service guys started working on another car and didn’t know they needed to bring my car. I asked if he could just get someone to bring me my car as my business partner was now yelling at me on the phone in front of him to get back even if I had to leave car. As he walked away again, I went in and got the service managers email from Jose (who has always been so helpful in the past). Even Jose knew something was wrong as I was almost in tears when he gave me the service managers email Mr. Soto. I finally got my car and left. The next day I went to get some more estimates just to see if I can get this fixed. The place I chose actually ordered the antenna from Gaudin Ford and fixed it all for $550. No paint was ever needed so I don’t know what Mr. Acosta meant when he said my car and the part needed to be painted as well. I will never visit here again as I feel completely taken advantage of and embarrassed. My request for a call with Mr. Soto has still went unanswered. Really disappointed.

Purchased my Escape at Gaudin. They delivered my vehicle to me in the dark. They closed the doors and lights out, everyone left except for the salesperson. I returned to have it detailed and they didn't have time. I'm supposed to be a VIP but that's just a scam. I purchased a warranty and they wouldn't honor it. I swore I would never go there again. Now, the bolts to the plate under my vehicle have fallen out. Went to two other Ford dealerships and they wouldn't fix it. Went to Gaudin and just terrible customer service, especially when I'm supposed to be a VIP. Sad that they don't have empathy, even human kindness to help. Too bad they couldn't take less than 5 min to just put new bolts in. Frustrating to even keep talking about it.

Absolute worst company I’ve ever worked for. I got fired without reasoning, got a write up for being 2 minutes late , due to a family issue . Lisa the head boss is Not understanding at all, and could care less about u as a human being. Don’t even get me started with the express manger Reece Sanches. He knows some of his employees don’t have a valid license and still lets his employees operate customers vechiles. Absolute worst place to work for . Favoritism at its finest.

Terrible service department. Everyone work independently and passes the buck which makes for a terrible experience. They all make excuses for their incompetence. Bad Bad experience. I would never recommend anyone go here

If I could leave 0 stars for this dealership, I would. I bought a brand new 2022 truck in February 2022. From the beginning the finance manager, Jim Knight, tried to trick me with promising a certain payment plan and went back on his word (nothing new there at a dealership). The sales person, Mladen Raychev, sold me this car without making sure it was checked out by the service department. The brake pads automatically needed to be replaced, along with the gear shift module. The sales manager, Mick Gurley, absolutely didn't help or even call to ask what was going on considering they sold me a brand new car that was already needing work done. I was in my 1st rental car while they tried to "figure out" how to do this. They instructed to me to drive on bad brake pads until they were able to get the order in. Once the order was in I was put into a 2nd rental car. Upon picking up my car, the service department dropped something on the hood and the paint was completely scratched down to the metal. The service department also scratched ALL of the plastic trim around the car and it needed to be re-ordered. I was then put into a 3rd rental car so they can fix the paint they damaged and the trim. The service department manager, Tamius 'T' Soto, finally got involved and contacted me. He told me he would take care of it. He told me a day and time when the car was going to be ready and when I showed up he was not there and there was ANOTHER paint chip!!! The shop forman, Chris Hansen, came out and had no clue what was going on with my car and didn't care that his shop has continuously damaged my car. I am in utter shock at this dealership and service department. There was no type of compensation for all of this. The two store managers, Bryant Gilligan and Wesley Greg, have not called me a single time to see how/if they can help with the disaster they have put me through with buying a brand new FORD after 12 years. A service rep, Laurel Trimbath, called me one time saying she was going to help me and never contacted me again and has not answered any of my calls. PLEASE beware of this dealership, they truly don't care about anything other than the sale and the service department has destroyed my brand new car and I was in multiple rental cars within a 3 month span. I have to get the paint fixed elsewhere and I will be reporting this to corporate.

Sold us a bumper to bumper warranty and won’t cover the part. Is trying to charge us 800 to fix it.

The service was prompt, and all the issues with my car were resolved. Gaudin Ford has an excellent service department.

Excellent service by the service advisor and whole dealership! Highly recommend Gaudin Ford for service needs.

Everyone was very nice, professional, knowledgeable and friendly. Thank you for employing such wonderful persons

The Best fleet management. They are always willing to take care of us when needed.