Michael Hohl Subaru

Recently my husband and I bought our daughter a car at Michael Holhs...the transmission went out 2 months after the purchase. The GM refused to help with the cost of a GMC transmission...instead we had to pay the deductible for a USED OFF BRAND! When the GM was asked to help with the cost of a GMC transmission...he stated, absolutely not, they can get what the warranty will give them. On 03/03/2017, We brought our new 2016 GMC 3500 truck in for an issue it was having. The Service Department changed the oil in our truck without our permission...the bigger problem is, after checking the oil before leaving on a trip...we come to find out...the oil was never changed as stated on the paperwork...the oil is black as can be. I will 'NEVER' buy another vehicle or have service completed at make Michael Holhs and we will spread the word how we have been treated after buying three vehicles in less than two years from this place.

We did our homework before even thinking on visiting this dealership. They had the car the met our check list. Did not even want to look at other cars and still the sales persons insisted. Upon fill out a credit application and setting a price for a monthly payment. Was told that a manager had to be found even though we were the only ones there at the time. Was suggested we look at more options while we wait, even though we stated that we were only interested in one car. Manager did not even come back with an offer. Was not even willing to run my credit nor submit anything to the bank to see if we qualified. Was told it was a waste of their time. Manager Brian could not even answer our questions correctly, was completely unprofessional and rude. Could not answer what was the ball park figure in regards to monthly payments. Told us sorry if he was offending us!! Really?? Completely talked us out of purchasing a car. As we stood in the parking lot completely astonished. All the managers and sales personal stood in their glass office and stared at us. Completely unprofessional, rude and by far the worst dealership I have ever been, will never return and never recommend to anyone.

I'm surprised to see the negative reviews on for Michael Hohl Subaru. We bought our first car from Michael Hohl Honda and got nothing but amazing service. We decided it was time for a new car and were deciding Honda CR-V and a Subaru. We decided to check out the Subaru’s first. We went in on Saturday at noon and here’s how things went for us. Sean Lyman was the salesperson who helped us out. He was very knowledgeable about the Subaru’s without being pushy. We were leaning towards a Forester based on internet research but checked out the Outback as well. Sean asked us what we wanted out of a car and explained the difference between the two cars. We test drove both but fell IN LOVE with the Outback. Next was deciding which color/package we wanted. We went with a dark grey w/the all-weather package. Let me tell you our car ROCKS! Sean wasn’t pushy throughout our whole time on the lot making up our minds. He gave us privacy when we needed it and was there when we had questions. When it came time to make the deal and discuss our trade in. Sean’s Sales Manager came over, Bryan Worch. He was very nice and was wonderful to work with. We talked about our trade in which was a 2007 GMC Acadia. He gave us an AMAZING deal. Better than we thought we would get and then it came time to run the numbers. We had a number in our head that we wanted to be (like most people). We were still deciding between 2 of the Outbacks at this point so Bryan ran the numbers for both for us and with different down payment options. He spent a lot of time with us talking about our needs from the car as one of our picks did not include the all-weather package. After looking at the numbers and talking to Bryan we picked the all weather package. We never once felt pushed to buy the car. Bryan (like Sean) knew when to give us our privacy and talk but was there when we had questions. We really appreciated the time he took to make sure we looked at all our options and felt comfortable with the numbers. Sometimes when buying a car you get the feeling that the sales people just want to sell you the most expensive car with all the bells and whistles but we never once felt that here. They always talked about what we wanted and needed out of a car and most importantly what we felt comfortable paying! Speaking of paying, we moved over to the finance department and worked with Nick Reinhardt. He was quick and efficient. We had already been at the lot for a while now and he didn’t waste time lolly gagging. He went over all our warranties with us and talked about some of their extended plans. We originally weren’t going to purchase one but after looking at the prices and the length of them we decided on an additional one because the value was there. Like Bryan and Sean he gave us our privacy but was there to answer questions. He also ran several numbers for us so we could really see our options and what worked best for us. We never felt pushed to buy the extended plan, we bought it because for us piece of mind is worth it. The guys who cleaned the car up for us did a great job. Being as it was a brand new car they didn’t have much to do but there was a few scratches behind the door handles (people when opening car doors be easy for pete sakes someone is going to buy that sooner or later!). They were able to get them all out and cleaned up!! Woohoo!!!! As you can see, we had an amazing car buying experience. Even though we’ve only had the car for a day, we will be Subaru owners for life. The car could sell itself but everyone we dealt with at the dealership went beyond for us.