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Safford Chrysler Jeep Dodge RAM Fiat of

(988 reviews)
Visit Safford Chrysler Jeep Dodge RAM Fiat of
Sales hours: 9:00am to 9:00pm
Service hours: 6:30am to 8:00pm
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Sales Service
Monday 9:00am–9:00pm 6:30am–8:00pm
Tuesday 9:00am–9:00pm 6:30am–8:00pm
Wednesday 9:00am–9:00pm 6:30am–8:00pm
Thursday 9:00am–9:00pm 6:30am–8:00pm
Friday 9:00am–9:00pm 6:30am–8:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 11:00am–5:00pm Closed
New (888) 759-5321 (888) 759-5321
Used (877) 412-7878 (877) 412-7878
Service (877) 438-5869 (877) 438-5869

Inventory

See all 239 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since April 2024.
Welcome to Safford of Springfield. We are your preferred VA DC MD Chrysler Jeep and Dodge dealer for both new and certified used vehicles in Virginia and Northern Virginia. Our Dealership sells Chrysler Dodge Jeep and Ram vehicles and we service all Chrysler Dodge Jeep and Ram vehicles.

We pride ourselves on taking customer service to the next level beyond Five Star. Your satisfaction is our number one priority and our outstanding team of Sales Service and Parts Professionals are eager to serve you.

Give us a Call!!!!
We guarantee that we will always have the lowest price around no other dealer will offer you a better deal.

Service center

Phone number (877) 438-5869

Service hours

Monday
6:30am–8:00pm
Tuesday
6:30am–8:00pm
Wednesday
6:30am–8:00pm
Thursday
6:30am–8:00pm
Friday
6:30am–8:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

(988 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Safford Chrysler Jeep Dodge RAM Fiat of from DealerRater.

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Terrible customer service.

Terrible customer service. Came in twice, gave us numbers only to come back and say the incentives expired so they can’t honor those numbers. Don’t waste your time, go to another dealership.

Terrible customer service.

Terrible customer service. Came in twice, gave us numbers only to come back and say the incentives expired so they can’t honor those numbers. Don’t waste your time, go to another dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We are very sorry to hear that you are unhappy with your recent experience at our dealership. Please feel free to reach out to our General Manager, Erica Ramsey at 703.866.1700 to discuss further.

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Very helpful, informative, and willing to work with you.

Very helpful, informative, and willing to work with you. and respected your opinion on trade ln, and purchase price of new car.

Very helpful, informative, and willing to work with you.

Very helpful, informative, and willing to work with you. and respected your opinion on trade ln, and purchase price of new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear this, thank you!

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Availability of appointments was excellent.

Availability of appointments was excellent. Appointment was handled promptly. Everything was explained in detail & in language that was layman friendly. Work was completed promptly and competently. Would recommend without reservation.

Availability of appointments was excellent.

Availability of appointments was excellent. Appointment was handled promptly. Everything was explained in detail & in language that was layman friendly. Work was completed promptly and competently. Would recommend without reservation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words!

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They negotiate a price for your car.

They negotiate a price for your car. Then they add a 1000 dollar processing fee when you show up to get car. They do nothing for this, I am registering car and inspecting it . They are dishonest. Spencer Colbert is the sales manager and he is not telling you this upfront.

They negotiate a price for your car.

They negotiate a price for your car. Then they add a 1000 dollar processing fee when you show up to get car. They do nothing for this, I am registering car and inspecting it . They are dishonest. Spencer Colbert is the sales manager and he is not telling you this upfront.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are very sorry to hear about this. Please reach out to our General Manager, Erica Ramsey at 703.866.1700 to discuss further.

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Stafford stepped up.

Stafford stepped up. I had a check engine light and they reviewed it with no questions asked. I appreciate that. C Jenkins

Stafford stepped up.

Stafford stepped up. I had a check engine light and they reviewed it with no questions asked. I appreciate that. C Jenkins

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that you are happy with your experience and hope to see you again!

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Behzad, Spencer and Mir were very helpful and transparent

Behzad, Spencer and Mir were very helpful and transparent through the process. Easy from start to finish.

Behzad, Spencer and Mir were very helpful and transparent

Behzad, Spencer and Mir were very helpful and transparent through the process. Easy from start to finish.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're so happy to hear that! Thank you :)

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Another great service visit at Safford Jeep!

Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep!

Another great service visit at Safford Jeep!

Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the amazing feedback, we really appreciate it! If there is anything else that we can assist you with, please always feel free to let us know. Thanks again!

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Took my Ram 1500 truck into the service department and

Took my Ram 1500 truck into the service department and was greeted by Alex Alvarado. Alex was very professional and courteous. Had just a regular oil change and miscellaneous maintenance items done. Was in and out in less than an hour. Service department and lounge was very clean … what I look for in a service department. Clean service department means clean work. I will always get my truck serviced at Safford.

Took my Ram 1500 truck into the service department and

Took my Ram 1500 truck into the service department and was greeted by Alex Alvarado. Alex was very professional and courteous. Had just a regular oil change and miscellaneous maintenance items done. Was in and out in less than an hour. Service department and lounge was very clean … what I look for in a service department. Clean service department means clean work. I will always get my truck serviced at Safford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind feedback. If there is ever anything else that we can assist you with in the future, please feel free to let us know. Thank you!

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Another great service visit at Safford Jeep!

Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep!

Another great service visit at Safford Jeep!

Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We're delighted to hear about your experience with our team. If there is ever anything else that we can assist you with, please let us know!

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Service department folk are great; Gwen was a tremendous

Service department folk are great; Gwen was a tremendous service advisor, walking us through every step of the services performed, and keeping us updated as soon as any repair progress was made. Thank you Gwen!

Service department folk are great; Gwen was a tremendous

Service department folk are great; Gwen was a tremendous service advisor, walking us through every step of the services performed, and keeping us updated as soon as any repair progress was made. Thank you Gwen!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind feedback. Please let us know if there is ever anything else that we can assist you with in the future!

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