Reviews
Terrible customer service.
Terrible customer service. Came in twice, gave us numbers only to come back and say the incentives expired so they can’t honor those numbers. Don’t waste your time, go to another dealership.
Terrible customer service.
Terrible customer service. Came in twice, gave us numbers only to come back and say the incentives expired so they can’t honor those numbers. Don’t waste your time, go to another dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are very sorry to hear that you are unhappy with your recent experience at our dealership. Please feel free to reach out to our General Manager, Erica Ramsey at 703.866.1700 to discuss further.
Very helpful, informative, and willing to work with you.
Very helpful, informative, and willing to work with you. and respected your opinion on trade ln, and purchase price of new car.
Very helpful, informative, and willing to work with you.
Very helpful, informative, and willing to work with you. and respected your opinion on trade ln, and purchase price of new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so happy to hear this, thank you!
Availability of appointments was excellent.
Availability of appointments was excellent. Appointment was handled promptly. Everything was explained in detail & in language that was layman friendly. Work was completed promptly and competently. Would recommend without reservation.
Availability of appointments was excellent.
Availability of appointments was excellent. Appointment was handled promptly. Everything was explained in detail & in language that was layman friendly. Work was completed promptly and competently. Would recommend without reservation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words!
They negotiate a price for your car.
They negotiate a price for your car. Then they add a 1000 dollar processing fee when you show up to get car. They do nothing for this, I am registering car and inspecting it . They are dishonest. Spencer Colbert is the sales manager and he is not telling you this upfront.
They negotiate a price for your car.
They negotiate a price for your car. Then they add a 1000 dollar processing fee when you show up to get car. They do nothing for this, I am registering car and inspecting it . They are dishonest. Spencer Colbert is the sales manager and he is not telling you this upfront.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very sorry to hear about this. Please reach out to our General Manager, Erica Ramsey at 703.866.1700 to discuss further.
Stafford stepped up.
Stafford stepped up. I had a check engine light and they reviewed it with no questions asked. I appreciate that. C Jenkins
Stafford stepped up.
Stafford stepped up. I had a check engine light and they reviewed it with no questions asked. I appreciate that. C Jenkins
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that you are happy with your experience and hope to see you again!
Behzad, Spencer and Mir were very helpful and transparent
Behzad, Spencer and Mir were very helpful and transparent through the process. Easy from start to finish.
Behzad, Spencer and Mir were very helpful and transparent
Behzad, Spencer and Mir were very helpful and transparent through the process. Easy from start to finish.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're so happy to hear that! Thank you :)
Another great service visit at Safford Jeep!
Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep!
Another great service visit at Safford Jeep!
Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the amazing feedback, we really appreciate it! If there is anything else that we can assist you with, please always feel free to let us know. Thanks again!
Took my Ram 1500 truck into the service department and
Took my Ram 1500 truck into the service department and was greeted by Alex Alvarado. Alex was very professional and courteous. Had just a regular oil change and miscellaneous maintenance items done. Was in and out in less than an hour. Service department and lounge was very clean … what I look for in a service department. Clean service department means clean work. I will always get my truck serviced at Safford.
Took my Ram 1500 truck into the service department and
Took my Ram 1500 truck into the service department and was greeted by Alex Alvarado. Alex was very professional and courteous. Had just a regular oil change and miscellaneous maintenance items done. Was in and out in less than an hour. Service department and lounge was very clean … what I look for in a service department. Clean service department means clean work. I will always get my truck serviced at Safford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind feedback. If there is ever anything else that we can assist you with in the future, please feel free to let us know. Thank you!
Another great service visit at Safford Jeep!
Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep!
Another great service visit at Safford Jeep!
Another great service visit at Safford Jeep! I owned a Mercedes for many years and was accustomed to superior service...and had high expectations. Safford Jeep service department always exceeds my expectations with efficient, expert service, and friendly, courteous treatment. Most of my satisfaction comes from the efforts of my service advisor Alex Alvarado. It's nice to be greeted by someone who knows you, and your vehicles. I'm certain he'll be the manager of a service department at some point. Keep up the good work Safford Jeep!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're delighted to hear about your experience with our team. If there is ever anything else that we can assist you with, please let us know!
Service department folk are great; Gwen was a tremendous
Service department folk are great; Gwen was a tremendous service advisor, walking us through every step of the services performed, and keeping us updated as soon as any repair progress was made. Thank you Gwen!
Service department folk are great; Gwen was a tremendous
Service department folk are great; Gwen was a tremendous service advisor, walking us through every step of the services performed, and keeping us updated as soon as any repair progress was made. Thank you Gwen!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind feedback. Please let us know if there is ever anything else that we can assist you with in the future!