Reviews
Write a reviewExcellent Service!
Excellent Service! Very professional, friendly. Well informed as it related to my vehicles required service needs.
We're so happy to hear that, thank you!
Stay away
They dont stand behind their cars. Sold me a vehicle for 30k with serious safety issues. Didnt pass inspection. Refused to let me pay parts and they handle labor to fix the vehicle. Shame on them for selling a unsafe vehicle.
We are very sorry to hear that you are unhappy with your experience at our dealership. Unfortunately, MD and VA State Safety Inspections have different requirements. The vehicle did pass the Virginia State Safety Inspection which is where the vehicle was sold. We are unable to satisfy all states requirements. Please feel free to reach out to our General Sales Manager, Kenneth Smith at (703)866-1700 with any further questions or concerns that you may have.
Always amazing customer service.
Always amazing customer service. I never have any complaints and I am a very observant person. The personnel always goes far and beyond in ensuring you are taken care of
We are so happy to hear that, Michael! Thank you
Great auto service department.
Great auto service department. I was greeted and helped as soon as I arrived. Great customer service received up dates/pictures during the entire process. Outstanding Job. Well Done. Highly recommend to anyone.
We are so happy to hear that, thank you!
Always a pleasant experience with no surprises.
Always a pleasant experience with no surprises. Excellent, quick and clean service area. If you have a jeep this is you should be getting your car serviced.
We're so happy to hear that, JC! Thank you
They wanted to charge me $400 for a new battery where I
They wanted to charge me $400 for a new battery where I can go somewhere else get it half-price install for free
Hello Jdye69, We are very sorry to hear that you were unhappy with your recent experience in our service department. Your feedback is very important to us and has been given to our management team to review for improvements to better assist our clients moving forward.
No THANK YOU!!
Great service by Gerron he took care of my daughter and
Great service by Gerron he took care of my daughter and I, would recommend this dealership
We appreciate your very kind feedback. Please let us know if there is ever anything else that we can assist you with.
My service advisor Francisco was great, kept me informed
My service advisor Francisco was great, kept me informed of my vehicle status and was able to manage various last minute maintenance requests I had. This dealership has been great taking care of my 2011 Jeep Grand Cherokee Overland. Always attentive and Thank you Francisco for being on-point and courteous.
We are absolutely thrilled to hear that, thank you! See you next time :)
Safford in Springfield went above and beyond in helping
Safford in Springfield went above and beyond in helping me find a vehicle to fit my needs as well as my budget.
We're so happy to hear that, thank you!
Great service, great experience and professionals!
Great service, great experience and professionals! Took my vehicle for a multipoint inspection, it was done in no time!
Thank you, Rob!