Kitsap Auto Outlet

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 31, 2019

    Brake system alarmed less than 5min after pulling out of their lot. Mechanic tells me the code was reset. Kitsap Auto Outlet refused to fix it or pay for... repairs on 1 day old car. Horrible company!! Don't roll the dice with these guys.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    April 15, 2019

    I bought a dodge back in september 2018. Buying the car originally wasnt really an issue. They never told me about a recall on the car that needed to be... done since may of 2018. I had the recall fixed by dodge free of charge with no hassle whatsoever but I also had another major issue that needed to be fixed asap, as my car wouldnt even start. The issue is covered under warranty but they cant seem to even take our phone calls. They always say they are too busy and to call back or that they will have someone call us. Now they are too busy to have the car towed and worked on and are not offering any alternative solutions when the tow and the repairs are both still under the extra warranty that I purchased. After speaking about my experience with a few others who I met that have also purchased vehicles from kitsap auto outlet in the previous years and I have not met a single person that has anything even slightly decent to say about them after the purchase of their vehicle. I would reccomend buying a 10 speed from a homeless person on the corner before EVER purchasing from kitsap auto again. Do yourselves a favor and do your research on where you are spending your money. These people should not be in business. Just because sometimes they have nice salesmen doesnt mean they are a good business with good business practices. I spoke with the manager and a sales person for about 15 minutes where they would not listen to my concerns or my questions and offered no help or suggestions didnt even offer to look at my car. My husband has been calling them everyday they've been open for a week now and its always the same "we are really busy can you call back later?" Complete joke of a business.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
  • September 7, 2016

    Had a wonderful working experience with Jake. Never financed a vehicle before and got an excellent rate. better than everything else I have been quoted.... Told jake my requirements and after asking me a few questions, he found me a newer truck with less miles and money than what I was looking for. I'm very happy with my experience - 5 stars all around!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review. We work hard to be the best in customer service and we are pleased to see those efforts pay off on your last visit. I ...will make sure that Jake gets the recognition he deserves! Your friends at Kitsap Auto Outlet

  • 5.0 out of 5
    January 21, 2019

    Very friendly, works hard to make you a deal. Will recommend the dealer to my family and frienda and we plan to be customers for life.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 29, 2018

    Purchased a Wrangler from Kitsap Auto Outlet, sight unseen from over 2000 miles away, and it shipped without incident. Kurtis, Jimmy and the rest of the... team were fantastic and great guys to work with! I highly recommend them, especially if purchasing from a distance.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 19, 2018

    I had a great experience working with Elijah he is a really nice guy as is everyone there. It’s a friendly place and I Love my Jeep!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 28, 2018

    The folks here seemed to be pretty polite. I was looking at a Ford Focus which is a model I do love. I am trying to rebuild my credit, so I knew it could... be tricky. I brought my daughter along and the salesman and finance manager were great with her. The deal ended up not working out due to down payment issues. I was really hoping we could trudge through it, and still have hope, but I am not sure if it will work out. I wouldn't mind giving them my business whatsoever. My only real complaint is the internet salesperson was texting me, since I was at work all day. It's a huge convenience. However, the replies stop without warning. It turns out she leaves for the day, but when you're trying to stay updated on a possible purchase, a courtesy text saying you're leaving would be helpful. It left me with worry that I'd been rejected. Maybe KAO should have an auto-reply feature.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 7, 2018

    Tomko was the sales rep. Avoid at all costs don't be fooled worst person ever. Sounds like he will not be there long because he moves around a lot. Gee... I wonder why?

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    obviously that is a fake review and from someone in the automotive industry. Otherwise why would you assume he has moved around a lot ? Please remove... this fake review

  • 4.0 out of 5
    August 7, 2017

    These guys were really easy to work with, from start to finish, everyone made it an enjoyable experience. The cars and trucks they offer are generally... low to avg miles and they have a quality repair shop on site. I can't say for sure I'm buying my next car here, but they are going to get the first chance to earn my business again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words, Joe S . We really appreciate you taking the time out to share your experience with us. We count ourselves lucky... for customers like you. We look forward to working with you again in the future!

  • 1.0 out of 5
    July 20, 2017

    Bought a truck with a contingency to fix a part, it has been 59 days and they have sent it to multiple shops and still nothing fix and no delivery date... given. They keep using the excuse, "the shops are still trying to diagnose it". 59 days no truck, no other options given, and stalling with no regards to making transaction right. when the truck has been basically diagnosed as Unfixable in so many ways. Horrible dealership I do not recommend doing business with them

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Jd77, as you are aware we remedied this situation that was out of our control but we took ownership of the situation and addressed it to you...r satisfaction. Sometimes we get situations like this which gives us the opportunity to not SHY away but to do the right thing! We are pleased we could work together to come up with a solution that was to your complete satisfaction.

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