Kitsap Auto Outlet

Reviews

2.8 out of 5 2.8
22 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 4.0 out of 5
    September 29, 2018

    The folks here seemed to be pretty polite. I was looking at a Ford Focus which is a model I do love. I am trying to rebuild my credit, so I knew it could... be tricky. I brought my daughter along and the salesman and finance manager were great with her. The deal ended up not working out due to down payment issues. I was really hoping we could trudge through it, and still have hope, but I am not sure if it will work out. I wouldn't mind giving them my business whatsoever. My only real complaint is the internet salesperson was texting me, since I was at work all day. It's a huge convenience. However, the replies stop without warning. It turns out she leaves for the day, but when you're trying to stay updated on a possible purchase, a courtesy text saying you're leaving would be helpful. It left me with worry that I'd been rejected. Maybe KAO should have an auto-reply feature.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 8, 2018

    Tomko was the sales rep. Avoid at all costs don't be fooled worst person ever. Sounds like he will not be there long because he moves around a lot.... Gee I wonder why?

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    obviously that is a fake review and from someone in the automotive industry. Otherwise why would you assume he has moved around a lot ? Please remove... this fake review

  • September 7, 2016

    Had a wonderful working experience with Jake. Never financed a vehicle before and got an excellent rate. better than everything else I have been quoted.... Told jake my requirements and after asking me a few questions, he found me a newer truck with less miles and money than what I was looking for. I'm very happy with my experience - 5 stars all around!

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review. We work hard to be the best in customer service and we are pleased to see those efforts pay off on your last visit. I ...will make sure that Jake gets the recognition he deserves! Your friends at Kitsap Auto Outlet

  • 4.0 out of 5
    August 7, 2017

    These guys were really easy to work with, from start to finish, everyone made it an enjoyable experience. The cars and trucks they offer are generally... low to avg miles and they have a quality repair shop on site. I can't say for sure I'm buying my next car here, but they are going to get the first chance to earn my business again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words, Joe S . We really appreciate you taking the time out to share your experience with us. We count ourselves lucky... for customers like you. We look forward to working with you again in the future!

  • 1.0 out of 5
    July 21, 2017

    Bought a truck with a contingency to fix a part, it has been 59 days and they have sent it to multiple shops and still nothing fix and no delivery date... given. They keep using the excuse, "the shops are still trying to diagnose it". 59 days no truck, no other options given, and stalling with no regards to making transaction right. when the truck has been basically diagnosed as Unfixable in so many ways. Horrible dealership I do not recommend doing business with them

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Jd77, as you are aware we remedied this situation that was out of our control but we took ownership of the situation and addressed it to you...r satisfaction. Sometimes we get situations like this which gives us the opportunity to not SHY away but to do the right thing! We are pleased we could work together to come up with a solution that was to your complete satisfaction.

  • 5.0 out of 5
    June 29, 2017

    Great customer service. Easy going, not to pushy...got a great car, that my kids and I love!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave a review Sarah! We are please you found a car that satisfies you and the kids! Hooray! And congrats! Please do... not hesitate to contact us if you ever need anything! Welcome to the KAO Family! Cheers!

  • 2.0 out of 5
    March 24, 2017

    Just picked up my 2014 ford focus hatchback today, which i bought last week, coz they need to fix the broken windshield, .. They never told me that the... car radio or stereo is BROKEN, not working at all. Honesty is the BEST POLICY.. THANKS .. BUYERS WATCH OUT OR FIND A GOOD CAR DEALER THAT WILL TELL YOU HONESTLY WHAT'S THE PROBLEM OF THE VEHICLE..

    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    We apologize for the inconvenience and handled/addressed the matter immediately after hearing about the radio issue. If you have any other issues, qu...estions or concerns please do not hesitate to contact us. We are here for you. Kitsap Auto Outlet Customer Care Team 360-479-7801

  • 5.0 out of 5
    August 31, 2016

    Not once was I not aware of the situation. They communicated with me effectively from responding to my vehicle inquiry to providing me with everything... I asked for. Jake, the Internet Manager communicated with me throughout the whole . They had Personal and Professional Integrity. I was introduced to the manager JJ and other management staff. I felt like they cared and they never pushed me into any situations. I simply asked and my requests were immediately addressed. They are a used Independent dealer and I didn't feel the pressure and 30 step processes other franchise or new car dealers make you go through just to go on a test drive. Very satisfied and will be continuing future business with Kitsap Auto Outlet.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your kind review Sounders Fan! We are pleased that our efforts to be the best in customer service pay off in your last visit. I will mak...e sure that Jake gets the recognition he deserves! Go sounders! Your friends at Kitsap Auto Outlet

  • 5.0 out of 5
    August 29, 2016

    3 things I noticed with dealing with them: Ease of business Quality of inventory Enormous selection

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for your kind review. We appreciate the wonderful comments and we work hard to be the best in customer service and ease of business as you m...entioned.

  • 1.0 out of 5
    July 9, 2016

    this place is just like any other dealer in kitsap county they want a lot of money down just so theme and the bank can make extra money mostly because... they just don't sell cars in kitsap county like they do say in Pierce county

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback Neil. We apologize for your unpleasant experience you had. Unfortunately, down payment requirement is based on the lenders ...requirement. We will be happy to go over your file and go over alternative options. We work diligently, striving to provide the best options for our customers.

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