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Kitsap Auto Outlet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (32 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:30am to 4:30pm
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Sales Service
Monday 9:00am–7:00pm 8:30am–4:30pm
Tuesday 9:00am–7:00pm 8:30am–4:30pm
Wednesday 9:00am–7:00pm 8:30am–4:30pm
Thursday 9:00am–7:00pm 8:30am–4:30pm
Friday 9:00am–7:00pm 8:30am–4:30pm
Saturday 9:00am–7:00pm Closed
Sunday 10:00am–6:00pm Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (32 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I had a great experience working with Josh.

I had a great experience working with Josh. I went in looking for a truck and left with beautiful low mileage Mazda. I felt I recieved a very fare deal and came out with a very nice car. I feel Josh is the most well dressed salesmen there, tie included but the entire staff seems to be very friendly and helpful. So far, I'm very satisfied with the entire experience.

I had a great experience working with Josh.

I had a great experience working with Josh. I went in looking for a truck and left with beautiful low mileage Mazda. I felt I recieved a very fare deal and came out with a very nice car. I feel Josh is the most well dressed salesmen there, tie included but the entire staff seems to be very friendly and helpful. So far, I'm very satisfied with the entire experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Follow up

I'm writing a follow up review a few months back they fixed my jeep exceptional service! Brent was great it is still working. They put a lot of work into it. Thanks team auto outlet.

Follow up

I'm writing a follow up review a few months back they fixed my jeep exceptional service! Brent was great it is still working. They put a lot of work into it. Thanks team auto outlet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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xxxx place to shop

I am Stacie mikeals son and she actually told me that she would never recommend you guys for anything and would never give you a good review and I agree to that sent her car that she bought from you guys spent more time in the shop then on the road she finally gets to drive it after it has some kind of malfunctions dealt with over and over and over I would never recommend buying a vehicle from you motherfukers at all

xxxx place to shop

I am Stacie mikeals son and she actually told me that she would never recommend you guys for anything and would never give you a good review and I agree to that sent her car that she bought from you guys spent more time in the shop then on the road she finally gets to drive it after it has some kind of malfunctions dealt with over and over and over I would never recommend buying a vehicle from you motherfukers at all

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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David wright service advisor

David wright service advisor very informative very helpful and kept me up to speed daily about my car's repairs being done got my car in sooner than was expected and I am very thankful for all of his help

David wright service advisor

David wright service advisor very informative very helpful and kept me up to speed daily about my car's repairs being done got my car in sooner than was expected and I am very thankful for all of his help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Worst service

I bought a van from them with 50,000 miles on it. Drove off the lot and I guess there wasn't financing in place. Put new stereo in and backup camera. They called me three days later and told me to bring it back. I was so mad financing was not done before leaving. They kept the stereo and camera. Without a refund for those items upgraded.

Worst service

I bought a van from them with 50,000 miles on it. Drove off the lot and I guess there wasn't financing in place. Put new stereo in and backup camera. They called me three days later and told me to bring it back. I was so mad financing was not done before leaving. They kept the stereo and camera. Without a refund for those items upgraded.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Stay clear of these guys

Brake system alarmed less than 5min after pulling out of their lot. Mechanic tells me the code was reset. Kitsap Auto Outlet refused to fix it or pay for repairs on 1 day old car. Horrible company!! Don't roll the dice with these guys.

Stay clear of these guys

Brake system alarmed less than 5min after pulling out of their lot. Mechanic tells me the code was reset. Kitsap Auto Outlet refused to fix it or pay for repairs on 1 day old car. Horrible company!! Don't roll the dice with these guys.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst service I've ever encountered.

I bought a dodge back in september 2018. Buying the car originally wasnt really an issue. They never told me about a recall on the car that needed to be done since may of 2018. I had the recall fixed by dodge free of charge with no hassle whatsoever but I also had another major issue that needed to be fixed asap, as my car wouldnt even start. The issue is covered under warranty but they cant seem to even take our phone calls. They always say they are too busy and to call back or that they will have someone call us. Now they are too busy to have the car towed and worked on and are not offering any alternative solutions when the tow and the repairs are both still under the extra warranty that I purchased. After speaking about my experience with a few others who I met that have also purchased vehicles from kitsap auto outlet in the previous years and I have not met a single person that has anything even slightly decent to say about them after the purchase of their vehicle. I would reccomend buying a 10 speed from a homeless person on the corner before EVER purchasing from kitsap auto again. Do yourselves a favor and do your research on where you are spending your money. These people should not be in business. Just because sometimes they have nice salesmen doesnt mean they are a good business with good business practices. I spoke with the manager and a sales person for about 15 minutes where they would not listen to my concerns or my questions and offered no help or suggestions didnt even offer to look at my car. My husband has been calling them everyday they've been open for a week now and its always the same "we are really busy can you call back later?" Complete joke of a business.

Worst service I've ever encountered.

I bought a dodge back in september 2018. Buying the car originally wasnt really an issue. They never told me about a recall on the car that needed to be done since may of 2018. I had the recall fixed by dodge free of charge with no hassle whatsoever but I also had another major issue that needed to be fixed asap, as my car wouldnt even start. The issue is covered under warranty but they cant seem to even take our phone calls. They always say they are too busy and to call back or that they will have someone call us. Now they are too busy to have the car towed and worked on and are not offering any alternative solutions when the tow and the repairs are both still under the extra warranty that I purchased. After speaking about my experience with a few others who I met that have also purchased vehicles from kitsap auto outlet in the previous years and I have not met a single person that has anything even slightly decent to say about them after the purchase of their vehicle. I would reccomend buying a 10 speed from a homeless person on the corner before EVER purchasing from kitsap auto again. Do yourselves a favor and do your research on where you are spending your money. These people should not be in business. Just because sometimes they have nice salesmen doesnt mean they are a good business with good business practices. I spoke with the manager and a sales person for about 15 minutes where they would not listen to my concerns or my questions and offered no help or suggestions didnt even offer to look at my car. My husband has been calling them everyday they've been open for a week now and its always the same "we are really busy can you call back later?" Complete joke of a business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great dealer

Very friendly, works hard to make you a deal. Will recommend the dealer to my family and frienda and we plan to be customers for life.

Great dealer

Very friendly, works hard to make you a deal. Will recommend the dealer to my family and frienda and we plan to be customers for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer

Purchased a Wrangler from Kitsap Auto Outlet, sight unseen from over 2000 miles away, and it shipped without incident. Kurtis, Jimmy and the rest of the team were fantastic and great guys to work with! I highly recommend them, especially if purchasing from a distance.

Customer

Purchased a Wrangler from Kitsap Auto Outlet, sight unseen from over 2000 miles away, and it shipped without incident. Kurtis, Jimmy and the rest of the team were fantastic and great guys to work with! I highly recommend them, especially if purchasing from a distance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Customer

I had a great experience working with Elijah he is a really nice guy as is everyone there. It’s a friendly place and I Love my Jeep!

Customer

I had a great experience working with Elijah he is a really nice guy as is everyone there. It’s a friendly place and I Love my Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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See all 32 reviews