Malloy Ford of Alexandria

My wife took her 2016 Ford Explorer to Mallory Ford of Alexandria on June 16, 2025 for a simple tire rotation, diagnostic for a check engine light, Ford recall for replacement of panels on both side of the front windshield and inspection sticker. My wife's vehicle was in the shop all day. Rotated tires, ran diagnostics, relaced recall panels, no inspection sticker and a multi-page printout listing almost $10,000 in suggested work including new tires. When my wife returned to pickup her vehicle she was escorted out to the shop to her vehicle to review all the findings on the multi-page printout. My wife noticed the owner's Manuel pouch had been removed from the glove box and not returned and the Ford plastic card with the entry code was missing. When she asked the lady at the service desk were her card was the lady said they had a shift change and she didn't know where it was. My wife told her she was not leaving without the card and the lady at the service desk told my wife what do you want me to do about it. My wife paid the invoice and went to her vehicle in tears. Someone in the shop saw her crying and asked what was wrong - she informed the individual and he went in the shop and pulled her invoice on the computer and determined the mechanic who worked on her vehicle and checked the mechanics toolbox and found her Ford card with the entry code. She sent me a copy of the multi-page report. I noticed there was a line item for $43.70 for shop supplies plus 6% sales tax. After four phone calls and thirty minutes of hold time, I was able to speak with the service manager, Anthony Ngai, I expressed displeasure with how my wife was treated and I inquired about the details of the shop supplies. He pulled up the invoice and could not list the shop supplies and he then told me it was actually an additional service charge and no supplies were used. I then asked how it was calculated and he told me it was 8% of the charges - when I did the math it did not work. Upon further inquiry, he asked what he could do to satisfy me and I told a refund of the shop supplies and tax and he agreed. My wife's experience with the service department at Malloy Ford in Alexandria was awful. We will never use Malloy again nor will we ever recommend Malloy. Alan Dickerson - disgruntled customer

keep changing the 'out the door' price. place misleading ads on their website, then say that they can not honor the price, then change again and say they will honor the advertised price, but...........always a but. They learn to 'Amazon' their online process (may it simple and easy to buy). No integrity among the sales staff.

Jonathan Besuamlak found me the exact type of vehicle I was looking for. Perfect car for my family

Jonathan Besuamlak and Ryan did great. Couldn’t ask for better service! Definitely would recommend

I wished we would have got up and walked away. The sales experience went down hill quickly starting with finance. We were pushed into a 72 month term despite having over 800 credit score as well as a maintenance plan. When I called back the finance person was rude and unwilling to help straighten it out. I found out a few days later he was let go. Since I was not able to get anyone on the phone, I went in person to ask about the deal specifically; if I received the $500 military rebate (did not show in any of the paperwork), when would my trade be paid off (as almost 2 weeks had passed,) when would my tag transfer, and finally how could I cancel the maintenance plan. I was told I did get the $500 despite no evidence of that in the deal, and that it takes 30 days to pay off your trade and process the rest of the deal. 30 days its 2025!! Also, I filled out the cancelation form for the maintenance plan, but discovered weeks later it was never submitted. No one from the sales team ever followed up with us after the sale, showed us the service department was or even went over anything about how the vehicle functions. It seemed once we drove off all communication after the sale ended. There are many choices when purchasing a vehicle, and I wish now we would have shopped around more. After all this, I couldn't get the Malloy Ford emblem off our vehicle fast enough,.

Jonathan was a great salesman and the whole team was very accommodating! Whole experience was went well.

John Besumlak is great. He is laid back and is willing to get the answer if he doesn’t know it. After we had agreed on the deal, the finance dude kept me cooling my heels for about 2 hours. John gets a 5, finance dude gets a three.

Johnathan did an incredible job going above and beyond to make my experience amazing!!! I will definitely be back

Great dealership! Jonathan Besuamlak is a super Sales Consultant. He is professional, knowledgeable and a good listener.

If you value transparency and respectful service, I strongly recommend avoiding Malloy Ford in Alexandria, VA. My experience with their finance department was extremely disappointing. Despite clearly stating that I wanted a five-year loan, the finance manager pushed through paperwork for a six-year term without properly discussing the change, seemingly to increase the dealership’s profit from interest. When I raised concerns about using my own financing with a VA Credit Union—despite having excellent credit—I was met with resistance and dismissive behavior from the staff. After noticing the issue, I contacted Donovan at the dealership, who assured me that the incorrect paperwork would be flat canceled. Unfortunately, there was no follow-up, and the situation dragged on for weeks without resolution. Eventually, I was told that the finance department had been let go, (not likely) but I was still expected to proceed with the unfavorable 72-month loan. Based on my experience and similar reports from other customers, it appears that Malloy Ford’s finance and management teams consistently prioritize their own interests over customer satisfaction, often making the process unnecessarily stressful and unresponsive to customer needs. I would advise others to seek out a dealership that values honesty and customer service.