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Malloy Ford of Alexandria

(669 reviews)
Visit Malloy Ford of Alexandria
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday 11:00am–5:00pm Closed
New (703) 873-7464 (703) 873-7464
Used (703) 942-9925 (703) 942-9925
Service (703) 873-7715 (703) 873-7715

Inventory

See all 284 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2010.
Family Owned and Operated Since 1973!

There is a reason why Malloy Ford is a premier new and used Ford dealer in the Washington DC area. We consistently offer quality automobiles at prices our customers can afford.

Service center

Phone number (703) 873-7715

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

(669 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Emanuel Cavalcante was absolutely incredible from start

Emanuel Cavalcante was absolutely incredible from start to finish! When I first reached out, I wasn’t quite sure what I was looking for, but he took the time to really listen to my needs and helped me figure out the perfect car for me. He sent over detailed pictures of various options, highlighting their features and benefits, which made narrowing down my choices much easier. When I visited the dealership, he offered me several vehicles to test drive without any pressure, and finally, he found me the truck of my dreams! He made it happen! The entire staff was friendly and accommodating, even going the extra mile to help me search for my lost wallet among the cars I test drove. By the end of the day, I was driving away in my all-electric F-150 Lightning, and I couldn’t be happier. Thank you so much, Emanuel!

Emanuel Cavalcante was absolutely incredible from start

Emanuel Cavalcante was absolutely incredible from start to finish! When I first reached out, I wasn’t quite sure what I was looking for, but he took the time to really listen to my needs and helped me figure out the perfect car for me. He sent over detailed pictures of various options, highlighting their features and benefits, which made narrowing down my choices much easier. When I visited the dealership, he offered me several vehicles to test drive without any pressure, and finally, he found me the truck of my dreams! He made it happen! The entire staff was friendly and accommodating, even going the extra mile to help me search for my lost wallet among the cars I test drove. By the end of the day, I was driving away in my all-electric F-150 Lightning, and I couldn’t be happier. Thank you so much, Emanuel!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your fantastic review, Regina! We're thrilled to hear about your experience with Emanuel at Malloy Ford of Alexandria. It's wonderful to know he was able to help you find your dream all-electric F-150 Lightning. We pride ourselves on our dedicated staff and their commitment to providing excellent service. Congratulations on your new truck, and we hope to see you again soon! Enjoy the ride! Thank you, Josh Cochran, General Manager Malloy Ford of Alexandria

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Warning: the moment you start feeling miserable or your

Warning: the moment you start feeling miserable or your instinct triggers an "ick" feeling, walk away from Malloy Ford Alexandria. The experience doesn't get better. They frown upon questions, so Google is a much kinder (and accurate) place to learn about the new vehicle. Of course, the salesmen (yes, "men" -- not a woman in sight, but I don't blame them for not wanting to be in that environment) were friendly and helpful because they are the first contact and trained to lure in customers. I, actually, feel sorry for them because the finance team/managers ruin all the hard work and time that salesmen invest in the customers. My response is not from a one-time experience. I have been inside the store 4 times, had about 5 phone conversations, and dozens of emails. They are consistently problematic. MAIN EXPERIENCE #1 Bought a Mach E in May 2024 and was shocked by how the finance/managers spoke to me. I was physically sickened by the stressful experience, so I had to leave for 30 minutes and a different manager finished the sale. I sucked it up because I was only in town for 2 days and needed the new car for my daughter's college graduation gift. MAIN EXPERIENCE#2 When I was back in town on October 26, I returned to buy another car for family because it is the only dealership I know in VA and I repressed the memories of the first horrible experience. I walked in with cash in pocket, research done, and ready to buy.We took a test ride and knew it was a car we wanted, so we drove down the street to fill out the application within an hour of leaving. No response. Waited. Emailed. Nothing for 2 weeks. I had to re-reach out to a different salesman, whom I worked with on the Mach -E. He did all the sales prep work, but the finance/managers thwarted the sale again with their short-sighted, "don't ask questions" attitude. And, they couldn't invest in a $40 FED EX envelope to speed up the sale. "Pennywise, pound foolish" should be the new Malloy tagline. They make you feel like you have to beg to get them to take your money. Three weeks later and I still have money to spend and a need for a new FORD. Any non-Malloy Ford dealers want to take my money? I'm ready to buy; I have been since October 26.

Warning: the moment you start feeling miserable or your

Warning: the moment you start feeling miserable or your instinct triggers an "ick" feeling, walk away from Malloy Ford Alexandria. The experience doesn't get better. They frown upon questions, so Google is a much kinder (and accurate) place to learn about the new vehicle. Of course, the salesmen (yes, "men" -- not a woman in sight, but I don't blame them for not wanting to be in that environment) were friendly and helpful because they are the first contact and trained to lure in customers. I, actually, feel sorry for them because the finance team/managers ruin all the hard work and time that salesmen invest in the customers. My response is not from a one-time experience. I have been inside the store 4 times, had about 5 phone conversations, and dozens of emails. They are consistently problematic. MAIN EXPERIENCE #1 Bought a Mach E in May 2024 and was shocked by how the finance/managers spoke to me. I was physically sickened by the stressful experience, so I had to leave for 30 minutes and a different manager finished the sale. I sucked it up because I was only in town for 2 days and needed the new car for my daughter's college graduation gift. MAIN EXPERIENCE#2 When I was back in town on October 26, I returned to buy another car for family because it is the only dealership I know in VA and I repressed the memories of the first horrible experience. I walked in with cash in pocket, research done, and ready to buy.We took a test ride and knew it was a car we wanted, so we drove down the street to fill out the application within an hour of leaving. No response. Waited. Emailed. Nothing for 2 weeks. I had to re-reach out to a different salesman, whom I worked with on the Mach -E. He did all the sales prep work, but the finance/managers thwarted the sale again with their short-sighted, "don't ask questions" attitude. And, they couldn't invest in a $40 FED EX envelope to speed up the sale. "Pennywise, pound foolish" should be the new Malloy tagline. They make you feel like you have to beg to get them to take your money. Three weeks later and I still have money to spend and a need for a new FORD. Any non-Malloy Ford dealers want to take my money? I'm ready to buy; I have been since October 26.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Kasim was and still is great to work with!

Kasim was and still is great to work with! So grateful for all his help! We love our new “used” car and felt right at home as soon as we got there. The whole team worked hard to achieve all our goals and went over the top to get us all done is a timely manner. Couldn’t have asked for a better experience! Hopefully we won’t need a new car soon but if we do we will be back to see Kasim! Thank you Kasim!!

Kasim was and still is great to work with!

Kasim was and still is great to work with! So grateful for all his help! We love our new “used” car and felt right at home as soon as we got there. The whole team worked hard to achieve all our goals and went over the top to get us all done is a timely manner. Couldn’t have asked for a better experience! Hopefully we won’t need a new car soon but if we do we will be back to see Kasim! Thank you Kasim!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience at Malloy Ford of Alexandria, and that Kasim was able to assist you in finding your vehicle. It’s great to know you felt right at home with our team and that we could meet your needs in a timely manner. We appreciate your trust in us, and we look forward to welcoming you back when it’s time for your next vehicle. Enjoy your new car! Thank you, The Malloy Ford of Alexandria Team

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We were in the market for a Ford Ranger Raptor and

We were in the market for a Ford Ranger Raptor and noticed that Malloy Ford of Alexandria had two available—one black and one blue. I reached out to the dealership, inquired about the trucks, and scheduled a test drive for Monday, October 14th, which was confirmed. I also completed the Ford pre-qualification and sent it to the salesperson, Kelvin, via text. Kelvin and I exchanged several messages, during which he confirmed my appointment for the 14th. He informed me that the blue Ranger Raptor was in an off-site lot, but the black truck was available on the showroom floor. On the day of the appointment, I made the drive from Fredericksburg and texted Kelvin upon arrival. He told me to come inside, where I saw the black truck on the showroom floor. When I asked about the test drive, which had been confirmed, Kelvin apologized and explained that management wasn’t allowing test drives without a signed contract. I reiterated that I was there specifically to test drive the vehicle. I didn’t need to see the exterior again—what I needed was to drive it. Despite this, Kelvin insisted that management's policy required a signed contract before allowing a test drive. My issue is, why confirm a test drive only to have me drive all the way there, then refuse it? It felt like a sleazy sales tactic—a bait-and-switch just to get people in the door. There was plenty of time, at least a day in advance, for Kelvin to inform me that management required a signed contract for a test drive. In that case, I would have declined the visit outright. I’m not signing anything without knowing how the vehicle drives first. Although I didn’t cause a scene at the dealership, I was disappointed in how they treated potential customers. After returning home on Monday, October 14th, I remained interested and texted Kelvin about an error I noticed on the draft invoice—both the vehicle sticker ($1600) and the dealer’s invoice ($1900) included charges for freight and delivery. Kelvin said he would look into it and get back to me. Five days later, I still hadn’t heard from him. Needless to say, we didn’t purchase our new Ranger Raptor from this dealership. Save yourself the time and hassle.

We were in the market for a Ford Ranger Raptor and

We were in the market for a Ford Ranger Raptor and noticed that Malloy Ford of Alexandria had two available—one black and one blue. I reached out to the dealership, inquired about the trucks, and scheduled a test drive for Monday, October 14th, which was confirmed. I also completed the Ford pre-qualification and sent it to the salesperson, Kelvin, via text. Kelvin and I exchanged several messages, during which he confirmed my appointment for the 14th. He informed me that the blue Ranger Raptor was in an off-site lot, but the black truck was available on the showroom floor. On the day of the appointment, I made the drive from Fredericksburg and texted Kelvin upon arrival. He told me to come inside, where I saw the black truck on the showroom floor. When I asked about the test drive, which had been confirmed, Kelvin apologized and explained that management wasn’t allowing test drives without a signed contract. I reiterated that I was there specifically to test drive the vehicle. I didn’t need to see the exterior again—what I needed was to drive it. Despite this, Kelvin insisted that management's policy required a signed contract before allowing a test drive. My issue is, why confirm a test drive only to have me drive all the way there, then refuse it? It felt like a sleazy sales tactic—a bait-and-switch just to get people in the door. There was plenty of time, at least a day in advance, for Kelvin to inform me that management required a signed contract for a test drive. In that case, I would have declined the visit outright. I’m not signing anything without knowing how the vehicle drives first. Although I didn’t cause a scene at the dealership, I was disappointed in how they treated potential customers. After returning home on Monday, October 14th, I remained interested and texted Kelvin about an error I noticed on the draft invoice—both the vehicle sticker ($1600) and the dealer’s invoice ($1900) included charges for freight and delivery. Kelvin said he would look into it and get back to me. Five days later, I still hadn’t heard from him. Needless to say, we didn’t purchase our new Ranger Raptor from this dealership. Save yourself the time and hassle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We understand your frustration, especially regarding the test drive for the Ford Ranger Raptor you were interested in. Confirming an appointment only to have it not honored is not in line with the standards we aim to uphold at Malloy Ford of Alexandria. We acknowledge the importance of clear communication, and I assure you that your feedback is valued as it helps us improve our processes. If there is anything else you would like to discuss about your experience, please feel free to contact us directly. Thank you, The Malloy Ford of Alexandria Team

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My family has purchased two cars from Malloy in the past

My family has purchased two cars from Malloy in the past two months. Alex the GM has clearly instilled a collaborative team culture, as everyone we worked with on both transactions went above and beyond. From hunting down the interior of the bronco sport we loved from another dealer, to ensuring we got the value we wanted for the Jeep we traded in, they were a pleasure to work with. Car buying is never an easy process, but Malloy makes it as painless as possible.

My family has purchased two cars from Malloy in the past

My family has purchased two cars from Malloy in the past two months. Alex the GM has clearly instilled a collaborative team culture, as everyone we worked with on both transactions went above and beyond. From hunting down the interior of the bronco sport we loved from another dealer, to ensuring we got the value we wanted for the Jeep we traded in, they were a pleasure to work with. Car buying is never an easy process, but Malloy makes it as painless as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review! We truly appreciate your kind words about your experiences here at Malloy Ford of Alexandria. It’s fantastic to hear that Alex, along with the entire team, was able to provide you with the collaborative and supportive environment we strive for. We're thrilled that you found the process of purchasing both your Bronco Sport and trading in your Jeep as smooth as possible. We look forward to helping you again in the future and hope you enjoy your new vehicles! Thank you, The Malloy Ford of Alexandria Team

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Tiffany was amazing to work with.

Tiffany was amazing to work with. They picked up my truck took it in and brought it back to me the same day! Best part was they offered to pick it up for free. I will be back here to purchase my next truck.

Tiffany was amazing to work with.

Tiffany was amazing to work with. They picked up my truck took it in and brought it back to me the same day! Best part was they offered to pick it up for free. I will be back here to purchase my next truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Alex for the 5-star review! We're thrilled to hear that Tiffany provided amazing service, picking up your truck and returning it the same day. We appreciate your business and look forward to assisting you with your next truck purchase at Malloy Ford of Alexandria. See you soon! Thank you, Trey Dimsey, Service Director (703) 256-5000

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I was so pleased with the customer service I received.

I was so pleased with the customer service I received. Alex and his sales staff went above and beyond to help me find the perfect car! I highly recommend!

I was so pleased with the customer service I received.

I was so pleased with the customer service I received. Alex and his sales staff went above and beyond to help me find the perfect car! I highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Malloy Ford of Alexandria for your car purchase! We are thrilled to hear that Alex and our sales staff provided exceptional customer service to help you find the perfect car. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to assisting you in the future! Thank you, The Malloy Ford of Alexandria Team

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I bought my car new and the sale was excellent.

I bought my car new and the sale was excellent. After the sales, I had serious problems with service and support. My new car had numerous problems that would not be serious but because it was new there should have been support to fix it and when I contacted Management I received little service and I even heard that they were not a factory but just a Ford franchise and If I wanted to solve my car problem I would go directly to FORD, as they were just a franchise. Another annoying situation was saying that I couldn't describe the car problem, I felt a certain lack of empathy because I didn't speak English because I was Brazilian. I started sending emails to Management and the responses were largely based on ignorance and lack of help. Today I repaired my car by myself and I still have some problems. The multimedia doesn't work correctly, there's a problem with a part of the engine that keeps clicking while the car accelerates and I'm trying to solve it. The monthly payment is up to date and within what I thought was safe to do, I realize it wasn't worth it.

I bought my car new and the sale was excellent.

I bought my car new and the sale was excellent. After the sales, I had serious problems with service and support. My new car had numerous problems that would not be serious but because it was new there should have been support to fix it and when I contacted Management I received little service and I even heard that they were not a factory but just a Ford franchise and If I wanted to solve my car problem I would go directly to FORD, as they were just a franchise. Another annoying situation was saying that I couldn't describe the car problem, I felt a certain lack of empathy because I didn't speak English because I was Brazilian. I started sending emails to Management and the responses were largely based on ignorance and lack of help. Today I repaired my car by myself and I still have some problems. The multimedia doesn't work correctly, there's a problem with a part of the engine that keeps clicking while the car accelerates and I'm trying to solve it. The monthly payment is up to date and within what I thought was safe to do, I realize it wasn't worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.

Consumer response

The problem with my Zero FORD car is being analyzed at another FORD franchise, due to the car's warranty and low mileage, they are assisting me at Sheehy Gaithersburg, a very different service with the due attention that a customer should receive. A report has been made to Ford about the car and we are awaiting a response from FORD. What I don't understand is the reason for the negligence and lack of responsibility of this Malloy company. If they sold a Zero car and sold along with guarantees that would assure me, why did they turn their backs on this case if they would never have any financial loss? The car problem is being treated as a factory problem and has not yet been resolved, but the attention I receive at Sheehy has made me not return to Malloy as I do not feel well received, much less do I see the manager's willingness to have my case resolved. I am waiting for the necessary responses from Ford so that later, with all the records I have, I can resolve this issue legally. But my dissatisfaction is not with Ford but with the Franchise that sold me the car, which made it clear that if I was dissatisfied with the car I bought, I should look for the Ford Factory and not them. This situation is regrettable.

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Worked a deal out with Freddy Porto.

Worked a deal out with Freddy Porto. Dominique set up appointment and Anwar took care of financing. Good crew, negotiation was fast enough. Buyers should do their homework, know their number, and be willing to take a deal or move on. I can't speak to service department and I am from PA, but sales experience was pretty good. Better than what reviews are saying. Thank you and your team for helping me get my Ford Escape!

Worked a deal out with Freddy Porto.

Worked a deal out with Freddy Porto. Dominique set up appointment and Anwar took care of financing. Good crew, negotiation was fast enough. Buyers should do their homework, know their number, and be willing to take a deal or move on. I can't speak to service department and I am from PA, but sales experience was pretty good. Better than what reviews are saying. Thank you and your team for helping me get my Ford Escape!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Malloy Ford of Alexandria. Please feel free to contact us if you have any questions on your new purchase. Thank you, Daniel Khan, General Manager, (703) 256-5000

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Very dishonest dealership, AVOID AT ALL COST.

Very dishonest dealership, AVOID AT ALL COST. It took them an hour to discover a crack in one headlight (they might have done it) on my 2020 Chevy truck in the trade in, and then they charged me $2500 to fix it even though it will take them about $300($100 part and $200 labor) for them to fix it. Even any Chevy dealership will not cost that much. They also gave me the xxxxxxxxx about if I fix it myself(one headlight for GOD sake) it will decrease the value of my truck. How many of their 2020 used vehicles all have original equipment? None. They might have after market batteries, windshields, tires and wheels... They also charged $899 processing fees (junk fees), according to Car and Driver, the average fees in VA is $490. Dealer's Business License $64.23. Luckily they did not charge parking fees, utilities fees, employees' salaries contribution, year end bonuses etc. Again avoid this place at all cost unless you want to be ripped off.

Very dishonest dealership, AVOID AT ALL COST.

Very dishonest dealership, AVOID AT ALL COST. It took them an hour to discover a crack in one headlight (they might have done it) on my 2020 Chevy truck in the trade in, and then they charged me $2500 to fix it even though it will take them about $300($100 part and $200 labor) for them to fix it. Even any Chevy dealership will not cost that much. They also gave me the xxxxxxxxx about if I fix it myself(one headlight for GOD sake) it will decrease the value of my truck. How many of their 2020 used vehicles all have original equipment? None. They might have after market batteries, windshields, tires and wheels... They also charged $899 processing fees (junk fees), according to Car and Driver, the average fees in VA is $490. Dealer's Business License $64.23. Luckily they did not charge parking fees, utilities fees, employees' salaries contribution, year end bonuses etc. Again avoid this place at all cost unless you want to be ripped off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Mr. Wong, This is Daniel, you and I spoke about 6 times regarding the itemized breakdown. It was emailed to you prior to your son arriving to take delivery so you could examine it per your request so we could avoid the pointless back and forth. We do not charge junk fees as some other dealers do so and in fact, we discounted our price $250 off MSRP and then an additional $200 to help accommodate your complaint regarding the processing fee and to also help accommodate your desire to negotiate as you had asked me approximately 14 times for a further discount. Prior to your trade-in arriving you had described it to us as “perfect” condition and not once did you mention the two cracked headlights which will change the evaluation of your vehicle for obvious reasons of an incurred cost to replace those to pass a safety inspection for the state of Virginia. I am sorry you feel this way as we fully disclosed every cost associated with this purchase.

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