Jim Coleman INFINITI

Lower pressure dealer. Good price, willing to work with me, efficient throughout the buying process. Professional.

I would give Coleman Infiniti high marks in every category but two stand out particularly: first the personal service I received from Enrique was very welcoming and informative. And second, I was in the market for running boards for my QX60 and he was quick to find and order just the right ones for my car and have them installed in less than a week. I also like that he remembers me and uses my name when welcoming me.

My husband I received excellent customer service from the time we walked in the door and finished our purchase. Oba James and staff worked with us to make sure we received the best deal possible. We highly recommend Jim Coleman Infiniti!

This Dealership left me with mixed emotions and ultimately the last call is what pushed me to purchase elsewhere. Terry Greer is an amazing sales professional and is respectful thru and thru. If the sale of the vehicle was a deal that were to happen to between he and I only, the sale would have been had. At no point did he ever attempt to talk me out of the vehicle I had in question and he was sure to look into every effort to win me over as a potential client. What happened next was the issue. The day where I attempted to finalize on the deal, the sales manager Stephon, tho pleasant, didn’t make the dollars make sense. When in negotiations, he mentioned that his vehicle for sale is “already priced in the red,” which sounds more like an issue on behalf of whomever priced it, not the consumer. Asking for top dollar on my trade in and working out the fees, he came back with a proposal that was almost 1k more than the number he said he would attempt to reach. What was more hurtful to me as a consumer was that he did not come back himself and explain to me the why behind it, instead sent Terry back to do the proverbial “walk of shame!” Thats really embarrassing and a bad look on leadership! I ended up leaving not finalizing on the deal however I mentioned to Terry, if they can get to my numbers or even close, call me and I will purchase. What happened next is why I would never do business with this location or even this franchise in the future! The next day I received a call from another sales manager promptly at 10am in which they again tried to earn my business. On this call I made sure to mention that I’m a sales leader and that I know the business thoroughly and I’m willing to work on the numbers as long as they get closer to my number. This leader at which point mentioned that he is looking at the comparison vehicles that I had in interest and that his vehicle tho same year with 18k miles more than one of my interest was way more worth it. I mentioned if he wanted my business, my numbers and their numbers would have to meet in the middle in which he then laughed at me saying, “the car you want to get is no where near as good as my car, I won’t budge on my numbers, call me when you when your on the way to pay my numbers!” I won’t disclose this managers name however his first initial starts with a D! This is not how you do business. Insulting a potential client whether they are willing to spend 100k or 3k for a new or used vehicle is disrespectful and is a clear sign that business is not needed from a middle class hard working people such as myself and my family. I encourage everyone to really think twice about this location and purchase at your own risk. I feel strongly that they need a revision of leadership as well as a few courses on people training. I hope this review gets to the CEO of the company as this experience has deterred me from returning to purchase a high end cpo vehicle from them!

I was attended by a friendly staff. What I liked was that they helped me in what I was looking for and the person who helped me took his time and kindly solved me. I recommend Gustavo Andrés.

I was attended by a very kind and professional person and I recommend him. Everyone treated me well but especially Gustavo Andres. If I ever buy parts again I would do it again with this person because he treated me the best.

Danielle Watson with the service department took great care of me and my car. Customer service and vehicle service was spectacular! Thank you Danielle Watson and Jim Coleman infiniti of Bethesda!

DO NOT SERVICE YOUR CAR HERE. They tried to completely rip me off And charge me over $2,000 for a routine maintenance. Went to another dealer and they did it for $700. I tried to call dealership twice for an explanation and left a voicemail once.

Strongly recommend Coleman Infinity. Toyota and Cadillac right there too. One stop shop. Treated me like family. Delightful. Stress free! Kirk was knowledgeable professional and friendly. Got a great deal as well!

Bought a used Altima here and man was I blown away by the sales team. Everybody from the salesman to the management team was courteous, professional, and willing to work out a fair deal. The car I bought had a few scratches on the rear bumper. When i brought this up they immediately had the Detail Team buff them out. I was. I was amazed at how good they had the vehicle looking. I almost didnt go here, the average review rating was at ~2.3 Stars and I didnt know what to expect. I am so glad I followed through. You wont be disappointed!