We live 2 miles away and 3x we wanted to do business with local folks and all 3x were let down because this dealer couldn't give us so called fair to good deal so we took it to Barnard Chevy..
No pressure experience, highly recommended
I was quite surprised about the no-pressure buying experience I had when I went to look at a car I saw on the internet. Everything was nice and simple and I felt as if they really try to set me, the customer, at ease. Nothing changed when I entered the finance manager's office, no pressure. In the end I bought the car and my payments were lower than first projected. I highly recommend Bob Johnson in LeRoy. Ask for Shane.
Bob Johnson Leroy, NY
Very positive experience, my salesman was very helpful and easily answered all my questions and completed the process in a timely manner.
DISGUSTED!!!! AND I Feel IGNORED!
DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he overextended his customer service skills to the fullest extent! I don't have a single complaint about my first experience. My second, I didn't realize it was going to turn into a complete nightmare of an experience until now, a month later. Phil helped me out initially with the check-in process and is "no longer an employee." Hmmm. When I checked in, I handed him a piece of paper that was given to me from Advance Auto Parts in Batavia with the scanned code p0010 after I went there with my "check engine" light on. It referred to cam accentuator(sp?) solenoid or something similar to this. The gentleman at Advance told me that it controls the oil flow to the engine. So, scared half to death, because the earlier repair was an oil leak, I called Bob Johnson and talked to Phil. Back to the check in- So, Phil had the document with the p0010 code on it. What happened next? The code generated by their scan is p0013! How could that be? A day earlier it was p0010 and now p0013? Were there multiple codes? And only one was repaired? That seems logical to me. Do you guys listen to your customers when they tell you about the vehicle and what is going on? So, I have an extended warranty- a pretty good one. $100 deductible, bumper to bumper. p0013 repaired on 8/8/19. Fast forward to today 9/20/19- check engine light is on and off for a couple days. Car is stalling on idle. Code p0010!! I AM LIVID! AND THEN, DO YOU THINK THAT THEY ARE GOING TO ADMIT THAT THIS WAS SUPPOSED TO BE FIXED THE LAST TIME? THAT MAYBE THERE COULD HAVE BEEN MULTIPLE CODES? OH, xxxx! NO WAY POSSIBLE! THEY WANT ME TO PAY ANOTHER $100 DEDUCTIBLE AND CHARGE MY WARRANTY PLAN FOR WHATEVER OUTRAGEOUS AMOUNT! YOU HAVE THE WRONG IDEA, AND I AM NOT GOING FOR IT! I am not stupid! Don't bother talking to the service manager Heather or even better attempt to get in touch with her manager “Rob.” At least that is what I was told by the “operator.” She wasn’t even sure who “Heather’s” manager was and I heard her asking someone within close range. She did say his last name but I didn’t catch it before she rapidly transferred me to this phone company voicemail. I have no way to confirm it because the voicemail that I was transferred to was a general voicemail without a name, which in my opinion is very unprofessional for someone in upper management. Heather wasn't even the least bit helpful and lacks the tiniest bit of compassion. It's just really about money. And that's sad. When someone tells you their situation, you have to put yourself in their shoes and imagine what it must be like- “compassion!” Some people just are incapable. She told me “you are free to go elsewhere.” I am also free to file complaints which I am doing because I honestly feel like it that should have been fixed the FIRST time instead of charging this struggling single mother of a disabled child two times in a month a hundred-dollar deductible. When I am wrong, I have no problem saying “I am sorry, and what can I do to help or make amends?” Just life’s lessons…. Sorry for the long post… Have a good weekend everyone!
Lied to twice
Was lied to twice. First I was told the vehicle I wanted to see was on the lot and would be available when I arrived for my appointment. No one was ready for me as the sales manager walked the showroom floor asking who had time for me, only to find out the vehicle was in transit, and no one knew when it would be there. When it came in, I went on a test drive while they ran numbers. When I returned there weren't any numbers. When they finally ran the numbers they valued my trade at Fair to use the GM Rebate. My vehicle was well above Fair and therefore would be worth more than the Fair value and the rebate combined. The only thing they did to value the trade was run the VIN. The vehicle didn't move while I was gone, I highly doubt they even started it. Very dishonest, worst experience at a dealership.
Traverse front struts
Front end knocking analyzed, repair set up and completed. All done in an efficient and professional fashion with an attempt to keep the cost as low as possible.
Great Customer Service!
Bob Johnson was a great dealership for my first car leasing experience!
Went above and beyond
Excellent service. Mark is an excellent assistant manager and has integrity. I would recommend him. He has gone above in beyond to ensure the vehicle I had bought was of proper condition/quality to represent being bought from their dealership.
Everyone was helpful, polite and friendly. I did not have a long wait.
I was very pleased with how professional Doug from the Leroy Bob Johnson was.