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Great buying experience.
Just bought a 2018 Toyota Rav4. Great communication prior to the test drive. Mike answered all my questions about fees, features, and price. He even drive the car to my mechanic for a pre-purchase inspection. Everything done to the car prior to sale was done properly (new tires, brakes all around) and the car was everything they said it was with no surprises. They even filled up the tank. A very professional dealership with strong customer focus. It was a pleasure dealing with Bob Johnson. I highly recommend them. It was certainly worth my while to travel to Le Roy to buy this car. Many thanks, Mike.
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Johnson Chevrolet, Buick, GMC and congratulations on your new vehicle!
Good honest people,they do what they say they will
Matt was a great guy to deal with. Darrel the salesman was cool he walked me through everything and showed me a couple thing about the truck. The wife get her car there and it broke down and the service dept was helpful and getting it done in a timely matter. I would tell people to go there in a second. Again Matt want above and beyond to take care of us!!!! Sorry all most forgot the young lady that directs your call is the best…..
Love this dealership
I just leased my fourth car through this dealership and each time the process was easy and featured excellent customer service. Daryl is outstanding and creates a no-pressure, enjoyable buying experience.
The truck was ready when promised. In EXCELLENT...
The truck was ready when promised. In EXCELLENT condition, filled w/fueland EXTREMELY clean!! Tim Hodge was GREAT to work with and very knowledgable on the vehicle I purchased. THANK YOU ALL VERY MUCH!!!!!!!!
i have always bought my new cars there, even my last used...
i have always bought my new cars there, even my last used car I bought there, in 2017, a 2014 Equinox. Great car. Also have a 2012 Sonic I bought there new. They get all my business including service. Not anymore. Last few times all they want to do is the work I ask for, and recommend thousands of dollars more each time I go. This last time (today) took in for loud exhaust system. I looked at it myself, all looked good except middle muffler (resinator) part at NAPA $61.00. They said they had to replace all because that is all GM sells, not the individual parts. So it would be $1500.00. After I called them back, they also said I needed breaks, just after passing inspection there in April, since April maybe at most 1,000 miles. I am taking it elsewhere for the first time. They will only get work if its warrenty, from me in the future. Liked it a lot better when it was LeRoy Motors, Bob Johnson, ruined it.
We live 2 miles away and 3x we wanted to do business with local folks and all 3x were let down because this dealer couldn't give us so called fair to good deal so we took it to Barnard Chevy..
I have had my vehicle to and from BJ service department...
I have had my vehicle to and from BJ service department 5x in the past year after purchasing it 1 year old. This last time I was told to drop it off it would be ready for pickup by 5...no it was not. I had to once again drive back to get my work items and find a car to get me to work the next day since they needed to keep the vehicle longer. If this was just 1x i wouldn't be upset but it happens everytime ive had to bring the vehicle in. I brought it in 3x for them to fix the blower motor. Im disgusted with this dealership
No pressure experience, highly recommended
I was quite surprised about the no-pressure buying experience I had when I went to look at a car I saw on the internet. Everything was nice and simple and I felt as if they really try to set me, the customer, at ease. Nothing changed when I entered the finance manager's office, no pressure. In the end I bought the car and my payments were lower than first projected. I highly recommend Bob Johnson in LeRoy. Ask for Shane.
Bob Johnson Leroy, NY
Very positive experience, my salesman was very helpful and easily answered all my questions and completed the process in a timely manner.
DISGUSTED!!!! AND I Feel IGNORED!
DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he overextended his customer service skills to the fullest extent! I don't have a single complaint about my first experience. My second, I didn't realize it was going to turn into a complete nightmare of an experience until now, a month later. Phil helped me out initially with the check-in process and is "no longer an employee." Hmmm. When I checked in, I handed him a piece of paper that was given to me from Advance Auto Parts in Batavia with the scanned code p0010 after I went there with my "check engine" light on. It referred to cam accentuator(sp?) solenoid or something similar to this. The gentleman at Advance told me that it controls the oil flow to the engine. So, scared half to death, because the earlier repair was an oil leak, I called Bob Johnson and talked to Phil. Back to the check in- So, Phil had the document with the p0010 code on it. What happened next? The code generated by their scan is p0013! How could that be? A day earlier it was p0010 and now p0013? Were there multiple codes? And only one was repaired? That seems logical to me. Do you guys listen to your customers when they tell you about the vehicle and what is going on? So, I have an extended warranty- a pretty good one. $100 deductible, bumper to bumper. p0013 repaired on 8/8/19. Fast forward to today 9/20/19- check engine light is on and off for a couple days. Car is stalling on idle. Code p0010!! I AM LIVID! AND THEN, DO YOU THINK THAT THEY ARE GOING TO ADMIT THAT THIS WAS SUPPOSED TO BE FIXED THE LAST TIME? THAT MAYBE THERE COULD HAVE BEEN MULTIPLE CODES? OH, xxxx! NO WAY POSSIBLE! THEY WANT ME TO PAY ANOTHER $100 DEDUCTIBLE AND CHARGE MY WARRANTY PLAN FOR WHATEVER OUTRAGEOUS AMOUNT! YOU HAVE THE WRONG IDEA, AND I AM NOT GOING FOR IT! I am not stupid! Don't bother talking to the service manager Heather or even better attempt to get in touch with her manager “Rob.” At least that is what I was told by the “operator.” She wasn’t even sure who “Heather’s” manager was and I heard her asking someone within close range. She did say his last name but I didn’t catch it before she rapidly transferred me to this phone company voicemail. I have no way to confirm it because the voicemail that I was transferred to was a general voicemail without a name, which in my opinion is very unprofessional for someone in upper management. Heather wasn't even the least bit helpful and lacks the tiniest bit of compassion. It's just really about money. And that's sad. When someone tells you their situation, you have to put yourself in their shoes and imagine what it must be like- “compassion!” Some people just are incapable. She told me “you are free to go elsewhere.” I am also free to file complaints which I am doing because I honestly feel like it that should have been fixed the FIRST time instead of charging this struggling single mother of a disabled child two times in a month a hundred-dollar deductible. When I am wrong, I have no problem saying “I am sorry, and what can I do to help or make amends?” Just life’s lessons…. Sorry for the long post… Have a good weekend everyone!