Reviews
Write a reviewAusbern
Everyone we delt with was friendly and professional. They all made sure our vehicle needs were met . Buying a car is always a little stressful, but this was by far our best car shopping experience. We will be returning customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for letting us know about your experience. We truly value your business and are happy to hear that our team took such great care of you. Thanks again!
Fowler
Fowler’s employee are personable and friendly. They answered all my questions and showed me everything I didn’t ask about but needed to know about the Avalon I test drove.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kind words! We're happy to hear that our team took such great care of you and we appreciate you for reaching out to let us know how we did. Thanks again!
Thomas
Glen and the whole sales team made my purchase simple and easy with no hassle or pressure .already knew what I wanted and it was as simple as go and pick it up even the wait on bbn paper work was realitvily short and simple .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the review! We're happy to hear that Glen took such great care of you and we appreciate you for letting us know about your experience. Thanks again!
Great Experience
Everyone was extremely helpful from sales to finance, great experience. Would highly recommend this dealership to anyone looking to purchase a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the kind words Liz! We appreciate you for letting us know about your experience with us. Thanks again!
Toyota camry mishap
Update – customer relations was really incredible here. They contacted me later that night and really felt sincere with all they did. They ended up picking my car up from my workplace, did the brake job on the house, and brought my car back to me. They made it right. ________________________________________________________________________ Original Review: Unprofessional as all imaginable. Here's a timeline of my experience with fowler toyota: 2:00 - I pull in to get an oil change. Was told 45 minutes. 2:50 - I get a text message with my digital multipoint inspection and suggested services (one of which is my rear brake pads being changed out, which I approved). 3:15 - I call multiple numbers to try and get ahold of someone to find an estimate of when my car will be ready from getting brake pads changed out, was told another 45 minutes. Was told I'd be contacted through my cell number when my car would be ready. 4:50 - I call multiple numbers AGAIN to figure out my car is actually ready. 5:00 - I come back to Fowler to pick up my car, to find out THEY DID NOT DO THEIR JOBS AND CHANGE OUT MY BRAKE PADS. Another note: I was planning on bringing my girlfriend's car in for her oil change if my car was ready at 4, but since I had to call THEM at FIVE 30 minutes before they close, they lost that sale. It is ridiculous that a customer has to put up with these unprofessional, time-wasting, money-wasting blunders.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback Garrett. I have already responded to one of your other reviews, but wanted to respond here as well. I know that our management team has reached out and is working to resolve this issue. We understand your frustration and we apologize for the inconvenience. We always take customer feedback seriously and appreciate you for taking the time to let us know what happened and for giving us the opportunity to resolve the issue. Thank you, Amy H.
Toyota camry
Unprofessional as all imaginable. Here's a timeline of my experience with fowler toyota: 2:00 - I pull in to get an oil change. Was told 45 minutes. 2:50 - I get a text message with my digital multipoint inspection and suggested services (one of which is my rear brake pads being changed out, which I approved). 3:15 - I call multiple numbers to try and get ahold of someone to find an estimate of when my car will be ready from getting brake pads changed out, was told another 45 minutes. Was told I'd be contacted through my cell number when my car would be ready. 4:50 - I call multiple numbers AGAIN to figure out my car is actually ready. 5:00 - I come back to Fowler to pick up my car, to find out THEY DID NOT DO THEIR JOBS AND CHANGE OUT MY BRAKE PADS. Another note: I was planning on bringing my girlfriend's car in for her oil change if my car was ready at 4, but since I had to call THEM at FIVE 30 minutes before they close, they lost that sale. It is ridiculous that a customer has to put up with these unprofessional, time-wasting, money-wasting blunders.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Garrett. I know that our management team has reached out and worked with you to resolve this issue. I also know that you have updated reviews you have posted on other sites and we appreciate you for taking the time to follow up. We always take customer feedback seriously and humbly thank you for giving us the opportunity to resolve the issue. Thank you, Amy H.
Tarable serves
I have not been able to get ahold of anyone but the front desk and have received no calls back for 2 weeks. This has prevented me from being able to get my truck registered and from removing all the extra stuff they tack on to the price.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Jcarman, I know that our Finance team has been working with you to resolve this issue and that our management team is aware as well. I just wanted to reach out here to check in and make sure that everything was being taken care of for you? Please feel free to send an email to Community@FowlerToyotaTulsa.com with any additional questions or if there's anything I can do to assist you. You can also reach out directly to Cory or any members of our Finance team at your convenience. Thank you, Amy H.
Billy was the best!
I already knew what car I wanted, my only concern was the usual pressure tactics. But Billy Estes made it happen without all that. He understood, listened and helped us get through the process easier than expected. Thanks Billy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the review Roland! We love hearing from our customers and we appreciate you for taking the time to let us know about your experience. Thanks again!
Car delivered with wrong mirror
We bought a used 2018 equinox premier via car gurus from Flowler, had it shipped to us. Upon arrival, the car was in great condition. However, I noticed the driver side mirror was not blinking when turn signal was on and the back up camera was dark on that side. We quickly realized the original mirror was replaced by an incorrect one. The car only had a few thousand miles on it, FYI. We bought the right one and installed it. We did ask for a refund for the part but never heard back from Fowler. It was about $350 for the part and we installed it. Not good service for a car we spent close to $30,000 for. Love the car otherwise
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for reaching out Robyn. I have let our management team know about this issue and they are looking into it. We will work to determine what happened here so we can determine the best resolution. Please feel free to send an email with any additional information or questions to us at Community@FowlerToyotaTulsa.com. Thank you, Amy H.
Cadillac
Very friendly staff and my salesman Keith was very nice and it took less than an hour to get me in and out and on my way back to home
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the kind words Wendy! We appreciate your business and we're happy to hear that Keith took such great care of you. Thanks again!