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We purchased two new vehicles. Both TJ and Caroline were fantastic. Highly recommend this dealership and it’s people We will be back when our... leases expire
Sheryl, thank you for your kind review; we are happy to pass along your comments to TJ, Caroline and the team here at Hendrick Volvo Cars of Charlesto...n! We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I purchased a CPO vehicle from out of state so depended heavily on the dealer to provide accurate information and gain my trust. I was not disappointed!... Everyone I worked with - from Sales to Finances - were timely, helpful, flexible, understanding and informative. I would highly recommend to anyone looking for a Volvo!
Lizzie, we are glad we could help! We're so glad that we were able to go above and beyond your expectations! Please let us know if there is anyth...ing else we can do for you; we are more than happy to help! We hope you have a great day!
"Excellent customer service" is what we expected during our first visit.....That's exactly what we received..... Thanks for exceeding our expectations.
Mr. and Mrs. Walker, I'm so happy we delivered on your expectation of excellent customer service! We look forward to serving you many more times in t...he future. Happy New Year! Sheila- Rick Hendrick Imports
We recently purchased two cars from Todd Taylor, and I can honestly say this was THE BEST car shopping experience I have ever had. First off, the dealership... is set up with salaried salesmen, so Todd was interested in finding us the right car at the right price for our family rather than being incentivized to get us into any vehicle he could at the highest price. For instance, Todd let us take two different models home with us, overnight, to figure out which was the right fit. Hendricks made the purchase process itself as simple as could be, considering we were turning in a lease and paying off a car loan in exchange for financing two new vehicles on a Saturday evening! But what really stood out to me was the care and attention that we’ve gotten from Todd AFTER we had already purchased our two cars. Todd not only followed through with a couple of minor fixes to our new truck, he also made it super convenient for us by giving us a loaner vehicle and driving the car back out to our house himself after the repair was done. But the above and beyond moment happened just recently, when my wife’s new car stalled out over a bridge while she had our two boys in the car. She called Todd who sent over his shop’s service vehicle immediately, and was able to get her up and running and back to safety (and luckily there was nothing wrong with the car after all!). In short, I HIGHLY RECOMMEND purchasing your next car from Todd Taylor at Hendrick’s Certified BMW, you simply can’t find a better car salesman in the city of Charleston.
James B. Stanton, it's experiences like yours that really keep us motivated! Todd and our entire team at Rick Henrick BMW strives to deliver an e...xcellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent customer service, which was prompt and courteous. The rental car was a pleasant surprise. All repairs and warranty work were performed in a... timely
Hi Rob3k9, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad y...ou found this to be the case during your visit. If you have further needs or questions, please reach out!
I live 2 hours away from this dealership but I choose to have my vechile serviced here due to the best service advisor Virgil Smith , the awesome service... mgr William and probably the best mechanic in the auto industry Russel . All involved in servicing my car were truly awesome , I will continue to make this my dealership of choice for not only service but for future purchases. Thank you all Tony A.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Evan Smith in Sales is an excellent Volvo representative, and is very knowledgeable. I would highly recommend him and the entire taff for a great buying... or leasing experience.
Ed, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I like the way I'm treated at Rick Hendricks Volvo of Charleston. The new Facility is beautiful, the employees are personable and professional. I've... never had a bad experience and I'm on my 4th transaction along with my wife's 2nd.
Mytjoe, we are glad we could help!
I went to Rick Hendrick Volvo today. I had my car serviced and received excellent customer service. My husband is active duty military and car repairs... are something I dread when he is deployed as is currently the situation. I was so pleased with my service and loved my loaner car. I told my husband who did some internet shopping. He found a car we both were interested in. I spoke with my service agent about waiting until morning to turn in my loaner and checking out this car. It was already 4pm at this time. He said sure just let him know what I decided after speaking to sales. I went in this morning by 10 as I promised my service agent. I was greeted warmly by a friendly customer service lady that took a minute to acknowledge me as a person before inquiring about my needs. She was helpful as I explained I saw a car on line and came in for that reason. She located the car, got me and my daughter settled, and found a salesperson. My daughter was on crutches so she had the car brought to us to assist. This was my first buying experience as I am normally the one to pick out and my husband handles the rest. The salesman brought the car. I explained I had a loaner for the last hour and loved it. I didn't need to test drive unless I decided on this one. He stood on the sidewalk as I viewed the car. I asked about the warranty which he said yes it does but no details. I had to ask more questions for those answers. Then I asked about the sunroof because I couldn't figure it out on loaner. He replied hit the button again. I asked about the hot spot. It's the world he states. He never cut the car on to show me these features or left the sidewalk. This was off compared to my other 2 buying experiences. I came back in to discuss the deal as I did like the car. He made me an offer and then raised it $5000. He said no loyalty credit or military credit it was against policy. There was no negotiating because that was against policy. He went to the service area and moved my car to the main lot where others were looking into it as if it were for sale. He offered me a low ball number for my trade in. I told him the website where they have it listed said above market trade in. he asked what I thought my car was worth and I told him. He laughed and said "yea right". I had my tax statement with me from the county stating what I had said. I also showed him the internet statement about the trade in. He stated; "yea, no! My manager gave my sister a low number too. She took hers to carmax for more and brought back that money to buy. It's Rick Hendrick Policy." I again stated I would buy for the price on the printed offer he gave me but not money added on. My car needed tires because of a nail in it and a serpuntine belt. Routine stuff nothing crazy to tack on $5,000. I again stated this was my 3 car to buy from them in 10 years and my loyalty and return as a customer was worth losing over $5,000. He replied:"we are busy and have lots of customers." My dad raised me on volvo and a couple other brands. I have brand loyalty and will stay with Volvo. But I will not purchase from this dealership. These policies were not in place when I purchased 3 years ago. My husband felt I was treated badly because I am a woman and is deployed. The customer service at guest services and service department was amazing. I don't think my salesman would have even known my name if the customer service agent hadn't have told him. He had no interest in my sale or even taking the time to show me a car.
Bryce is always a delight to work with, kind, understanding, professional, and he always keeps me up on what is going on with my car.
Hi Elsavm! We're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Hendrick Volvo Cars o...f Charleston