Hendrick Volvo Cars of Charleston

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
205 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 12, 2019

    Virgil was very professional and courteous during my visit. I would also like to thank Lisa Alderson for her assistance. I recently had my vehicle shipped... from Germany and she was VERY helpful. The vehicle was a gift to my wife and Lisa assisted with making it a HUGE surprise. I have to say so far I'm impressed with Hendricks Volvo. Thank you!

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Jetmech1989, thank you for taking the time to leave a review for us at Hendrick Volvo Cars of Charleston. We're happy we could meet your expectatio...ns and assist with the surprise for your wife! Lisa often goes above and beyond for our clients and we are so pleased you are a part of the Hendrick Volvo Cars of Charleston Family. Have a wonderful day!

  • 5.0 out of 5
    June 25, 2019

    Sales man was very professional and knowledgeable about the vehicle that we were interested in. He was open to finding us the right vehicle vs pushing... us towards a particular model. Show room was very clean and had a great area for the kids with snacks which gave us more time to be able to explore the offerings. All people we interacted with were very accommodating and we now have a car that fits all of our needs!

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    Shopped for a new car
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    Dealer Response

    Dustinrebe, we are so pleased you enjoyed your visit to Hendrick Volvo Cars of Charleston! We're glad to hear we delivered such a great experience. If... there's anything further we can do for you, we are happy to help! Thank you, and have a fantastic day!

  • December 24, 2013

    "Excellent customer service" is what we expected during our first visit.....That's exactly what we received..... Thanks for exceeding our expectations.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mr. and Mrs. Walker, I'm so happy we delivered on your expectation of excellent customer service! We look forward to serving you many more times in t...he future. Happy New Year! Sheila- Rick Hendrick Imports

  • 5.0 out of 5
    June 24, 2019

    The buying experience was excellent. They do not pressure you and want to make sure that you walk away with a great experience. This was the case for... me. The staff is excellent and professional. This is not the first time that i have bought a Volvo from this dealership. They value me as a customer which I greatly appreciate.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Lynn, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Hendrick Volvo Cars of Charleston. We are ...always more than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    April 1, 2019

    Anytime you make a large and significant purchase, the buying process should be rewarding, and yes, even fun. The Hendrick Volvo of Charleston was able... to deliver this. The sales team really listened to my needs and helped me align those with the various options and models. We worked through the prioritization process. The result was that when I was offered a test drive it was not just a car, but it was THE Car. That made a world of difference. Before I even got in the car I knew the price range, the features, and had realistic expectations. The financial options, pros and cons, were clearly explained to me. I was given good guidance on how to make this significant purchase blend into my overall financial goals. Since I did not want to take delivery the same day I was able to do much of the financial homework ahead of time. I knew what documents I would need. The day of delivery should be fun and I was able to focus on my new car, in part thanks to the pre-approval process. I had 3 great team members all pulling their weight together, my sales rep, the financial manager, and the essential technology specialist. This is a well run dealership from the top down and it shows.

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    Shopped for a new car
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    Dealer Response

    Lovemyvolvo, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Volvo Cars of Charleston! We're gla...d to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thanks again and have a fantastic day!

  • 5.0 out of 5
    March 27, 2019

    Truly Awesome, VERY Happy with the purchase and follow up. The dealership was nice, inventory was good. Ken our salesman was super! Nice to be helped and... drive away happy.

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    Shopped for a new car
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    Dealer Response

    Ted, we are so pleased you enjoyed your visit to Hendrick Volvo Cars of Charleston! We're glad to hear we delivered such a great experience. If there'...s anything further we can do for you, we are happy to help! Have a fabulous day!

  • 5.0 out of 5
    December 6, 2018

    We purchased two new vehicles. Both TJ and Caroline were fantastic. Highly recommend this dealership and it’s people We will be back when our leases... expire

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    Dealer Response

    Sheryl, thank you for your kind review; we are happy to pass along your comments to TJ, Caroline and the team here at Hendrick Volvo Cars of Charlesto...n! We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    December 6, 2018

    I purchased a CPO vehicle from out of state so depended heavily on the dealer to provide accurate information and gain my trust. I was not disappointed!... Everyone I worked with - from Sales to Finances - were timely, helpful, flexible, understanding and informative. I would highly recommend to anyone looking for a Volvo!

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    Dealer Response

    Lizzie, we are glad we could help! We're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything e...lse we can do for you; we are more than happy to help! We hope you have a great day!

  • 5.0 out of 5
    December 2, 2018

    We recently purchased two cars from Todd Taylor, and I can honestly say this was THE BEST car shopping experience I have ever had. First off, the dealership... is set up with salaried salesmen, so Todd was interested in finding us the right car at the right price for our family rather than being incentivized to get us into any vehicle he could at the highest price. For instance, Todd let us take two different models home with us, overnight, to figure out which was the right fit. Hendricks made the purchase process itself as simple as could be, considering we were turning in a lease and paying off a car loan in exchange for financing two new vehicles on a Saturday evening! But what really stood out to me was the care and attention that we’ve gotten from Todd AFTER we had already purchased our two cars. Todd not only followed through with a couple of minor fixes to our new truck, he also made it super convenient for us by giving us a loaner vehicle and driving the car back out to our house himself after the repair was done. But the above and beyond moment happened just recently, when my wife’s new car stalled out over a bridge while she had our two boys in the car. She called Todd who sent over his shop’s service vehicle immediately, and was able to get her up and running and back to safety (and luckily there was nothing wrong with the car after all!). In short, I HIGHLY RECOMMEND purchasing your next car from Todd Taylor at Hendrick’s Certified BMW, you simply can’t find a better car salesman in the city of Charleston.

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    Dealer Response

    James B. Stanton, it's experiences like yours that really keep us motivated! Todd and our entire team at Rick Henrick BMW strives to deliver an excell...ent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Feel free to reach out to us if you need anything. Have a wonderful day.

  • 5.0 out of 5
    November 25, 2018

    Excellent customer service, which was prompt and courteous. The rental car was a pleasant surprise. All repairs and warranty work were performed in a... timely

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    Dealer Response

    Hi Rob3k9, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad y...ou found this to be the case during your visit. If you have further needs or questions, please reach out!

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