Reviews
Thank you for your services and many thanks to the
Thank you for your services and many thanks to the Director Mr. Aguilera for expediting the services and the appt
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Olga, we’re thrilled to hear you had such a positive experience! Mr. Aguilera and the team always strive to provide efficient service. Thank you for your kind words and support! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
Excellent and friendly customer service!
Excellent and friendly customer service! Also a quick turn around on completing repairs. Very happy with the Caruso Ford Service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had such a positive experience with our service department. Our team takes pride in delivering friendly and efficient service. We appreciate your support and look forward to serving you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
I would recommend Caroso Ford to any Ford owner.
I would recommend Caroso Ford to any Ford owner. Great service with great communication. I also liked the valet service. What a great option to have your vehicle picked up and delivered back to you at no extra charge. Thank you, Casandra, for the great communication during the service and repair of my 2015 F350. I will definitely be back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the fantastic review, Rick! We're thrilled to hear you had a great experience with our valet service and Casandra's communication. Your recommendation means a lot to us, and we can't wait to welcome you back for your F350’s next visit! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
The representative that helped me was the very best!
The representative that helped me was the very best! He has extremely knowledgeable and kind!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sue, thank you so much for your kind words! We're thrilled to hear that you had a great experience with our representative. We take pride in providing knowledgeable and kind service to all our customers. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
You do good work….
You do good work….but you are very expensive. The work you did on my Explorer was $200.00 more than the local garage. That’s 20%. Leaves a bad taste. .Zeke was a good guy….did his best to price it……
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi Joseph, While glad that you receive quality service, we're disappointed you're dissatisfied with the cost of our services. Your complete satisfaction is our number one priority, which is why we'd like the opportunity to speak with you about this further. When you have a moment, please contact Service Director, Shannon Eckel at shannon@carusofordlincoln.com or 562.627.5100. He hopes to hear from you. Regards, Mike Kitzmiller General Manager
I had an excellent experience at the car dealership.
I had an excellent experience at the car dealership. The staff were friendly, knowledgeable, and helpful throughout the process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience at our dealership! We're delighted to hear that our staff provided you with friendly and knowledgeable service. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
Always professional and courteous.
Always professional and courteous. On time delivery and reasonable price at the service department. Always a pleasure…
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Ralph! Thank you so much for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that you found our service department to be professional, courteous, and timely. We look forward to serving you again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
Had to use Caruso Ford Service Department and the staff
Had to use Caruso Ford Service Department and the staff was very attentive, communicated well and I was overall very pleased with my service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Natalie! Thank you for the kind words about your experience with Caruso Ford's Service Department. We're delighted to hear that our staff was attentive and communicated well with you. We appreciate your feedback and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
I have been to Caruso Ford service department for just
I have been to Caruso Ford service department for just over a year. They continue to provide exceptional customer service. I noticed that they added additional service advisors. Jermaine was our lead advisor. He demonstrated excellent communication, professionalism and hospitality during my visit. Jeanette, who has helped me in the past, also checked in on my service and was very helpful too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reggie, thank you for sharing your positive experience with us at Caruso Ford. We are delighted to hear that our team, including Jermaine and Jeanette, provided you with exceptional customer service. We appreciate your continued support and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
I have been to Caruso Ford service department for just over a year. They continue to provide exceptional customer service. I noticed that they added additional service advisors. Jermaine was our lead advisor. He demonstrated excellent communication, professionalism and hospitality during my visit. Jeanette, who has helped me in the past, also checked in on my service and was very helpful too. I’ve always had a great experience. Reggie R
Excellent service as normal.
Excellent service as normal. Janette went out off her way to keep me updated and the car was ready on time with all the work completed as necessary. As long as I have a Ford I will not be going anywhere else
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Matthew, thank you for your glowing review! We're thrilled to hear that Janette provided excellent service and that your car was ready on time with all necessary work completed. We appreciate your loyalty as a Ford customer and look forward to serving you again in the future. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com