Volkswagen of Streetsboro

4.5
(538 reviews)
Visit Volkswagen of Streetsboro
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–3:00pm
Sunday 12:00pm–5:00pm Closed

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New (330) 851-4098 (330) 851-4098
Used (330) 851-4097 (330) 851-4097
Service (330) 584-9994 (330) 584-9994

Inventory

See all 300 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2017.
Volkswagen of Streetsboro - Serving Northeast Ohio is proud to be an automotive leader in our area. Since opening our doors Volkswagen of Streetsboro has kept a firm commitment to our customers. We offer a wide selection of News and Used vehicles and hope to make the car buying process as quick and hassle-free as possible.

Service center

Phone number (330) 584-9994

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Reviews

4.5
(538 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Ron made the buying experience quick and painless.

Ron made the buying experience quick and painless. I knew what i wanted and he made it happen. I would highly recommend him as your sales agent when buying from Volkswagen of Streetsboro!

5.0

Ron made the buying experience quick and painless.

Ron made the buying experience quick and painless. I knew what i wanted and he made it happen. I would highly recommend him as your sales agent when buying from Volkswagen of Streetsboro!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

People are Great!

People are Great! Kolin Sanders is very professional, friendly and goes out of his way to answer any questions. They all go above and beyond to help make your buying as easy as possible. Good deals and Great people.

5.0

People are Great!

People are Great! Kolin Sanders is very professional, friendly and goes out of his way to answer any questions. They all go above and beyond to help make your buying as easy as possible. Good deals and Great people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

"Thank you so much for the 5-star rating, Bernie! We're thrilled to hear that you had a great experience with Kolin Sanders and our team. We appreciate your kind words and are happy to have been able to make your buying experience as easy as possible. We strive to provide excellent service and are grateful for your positive feedback. Thank you for choosing us!"

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1.0

Used to be great years past, then there was a management

Used to be great years past, then there was a management change and a palpable change in atmosphere. When I bought my GTI, I requested that the BBS wheels from my trade-in be transferred to my purchased car, which they did, but I had to school them that the BBS wheels required a different wheel bolt head profile than the ones from the stock wheels. Their error would have caused a safety issue. A later service visit; the tech treated my GTI like a personal toy, had time to fiddle with the radio settings and left the interior in disarray. I voiced my displeasure in an email and never got a response. I'm done permanently.

1.0

Used to be great years past, then there was a management

Used to be great years past, then there was a management change and a palpable change in atmosphere. When I bought my GTI, I requested that the BBS wheels from my trade-in be transferred to my purchased car, which they did, but I had to school them that the BBS wheels required a different wheel bolt head profile than the ones from the stock wheels. Their error would have caused a safety issue. A later service visit; the tech treated my GTI like a personal toy, had time to fiddle with the radio settings and left the interior in disarray. I voiced my displeasure in an email and never got a response. I'm done permanently.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We appreciate you sharing your experience and apologize for the inconvenience. We take your feedback seriously and will ensure that such errors do not occur again.

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5.0

Savannah was amazing.

Savannah was amazing. She was very patient and caring about what we wanted and listened to everything we said!!

5.0

Savannah was amazing.

Savannah was amazing. She was very patient and caring about what we wanted and listened to everything we said!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much, Julia, for your 5-star rating! We truly appreciate your kind words about Savannah. We're thrilled to hear that she was patient, caring, and attentive to your needs. Your feedback means a lot to us!

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1.0

Never again will I go there, worst place I have ever been

Never again will I go there, worst place I have ever been to buy a car. Did not do the things they said they done or will do. Said they test drove the used vehicle that I bought and they did not so when we did, we found out the rotors were bad, they replaced those but did not detail the car like they said they were going to. Loan papers had 2 different prices and interest rates. They had my new car marked as gray and it is white, they did not return my calls, then they said they were going to get me new plates and they did not, I had to argue with them for days about that and finally went and got them myself because the temp tag was expired. Those are just a few things that we had problems with. BEWARE and stay away from them.

1.0

Never again will I go there, worst place I have ever been

Never again will I go there, worst place I have ever been to buy a car. Did not do the things they said they done or will do. Said they test drove the used vehicle that I bought and they did not so when we did, we found out the rotors were bad, they replaced those but did not detail the car like they said they were going to. Loan papers had 2 different prices and interest rates. They had my new car marked as gray and it is white, they did not return my calls, then they said they were going to get me new plates and they did not, I had to argue with them for days about that and finally went and got them myself because the temp tag was expired. Those are just a few things that we had problems with. BEWARE and stay away from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dear Deeanna, Thank you for sharing your experience with us. We sincerely apologize for the issues you faced during your car purchase. We appreciate your feedback and will work to ensure that such situations do not occur again in the future. Your satisfaction is important to us. Please contact us at customer service at 330-439-5721.

Consumer response

Most of the issues can not be resolved now like the attention to the vehicle not being test drove before listing it for sale or test drove again before we found the issue with the rotors. As far as the paperwork I have already worked with the bank and got all that straightened out, Again because no would reply back to me. As far as the plates for the car I did try calling several people there at the dealership and the corp. office but no was would do anything so finally the day before the temp tag expired I went and paid all the fees needed and got my plates that was a month ago, because for 30 days no one would return my calls or put me off. If I had not done it myself the fees would have been higher for being late and I would not have been able to drive my car for the last 30 days. So at this point I guess there is nothing you can do to make it right since I have already done everything myself.

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5.0

Just want to say thanks to Ivra B.

Just want to say thanks to Ivra B. for a great interaction and process of purchasing a used car from VW Streetsboro, recently. Ivra was a great partner and advisor. And knowledgeable at every step of the process. I recommend working with him if you are looking to buy a car.

5.0

Just want to say thanks to Ivra B.

Just want to say thanks to Ivra B. for a great interaction and process of purchasing a used car from VW Streetsboro, recently. Ivra was a great partner and advisor. And knowledgeable at every step of the process. I recommend working with him if you are looking to buy a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic comment and the 5 stars! We are glad to know that your experience with Ivra when purchasing your car was so positive. It's great to know that we recommend working with him! Thanks for trusting us!

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1.0

ABSOLUTELY THE MOST TERRIBLE SERVICE and SAFETY ISSUE

ABSOLUTELY THE MOST TERRIBLE SERVICE and SAFETY ISSUE WITH TIRE!!! THEY COVERED UP DAMAGE!!! The new vehicle (female owner) was brought back in for tire leak on SAME tire that was previously repaired by the service department. The Tech had ripped a large section of bead off the tire down to steel belt and purposely remounted the damaged tire. This damage was discovered when 2nd Tech broke tire down as they could not understand why it was still leaking when it was brought back in for losing air. We asked that they replace the tire as it wasn’t fixable and clearly was their fault as their service department did the work and then reinstalled the dangerously damaged tire. Scot Clapham was completely unprofessional and un willing to do anything to fix the situation that was clearly created by their Tech. It makes you wonder if they are risking other customers lives with sub standard and dangerous work? Shame on you Scot Clapham!!!

1.0

ABSOLUTELY THE MOST TERRIBLE SERVICE and SAFETY ISSUE

ABSOLUTELY THE MOST TERRIBLE SERVICE and SAFETY ISSUE WITH TIRE!!! THEY COVERED UP DAMAGE!!! The new vehicle (female owner) was brought back in for tire leak on SAME tire that was previously repaired by the service department. The Tech had ripped a large section of bead off the tire down to steel belt and purposely remounted the damaged tire. This damage was discovered when 2nd Tech broke tire down as they could not understand why it was still leaking when it was brought back in for losing air. We asked that they replace the tire as it wasn’t fixable and clearly was their fault as their service department did the work and then reinstalled the dangerously damaged tire. Scot Clapham was completely unprofessional and un willing to do anything to fix the situation that was clearly created by their Tech. It makes you wonder if they are risking other customers lives with sub standard and dangerous work? Shame on you Scot Clapham!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with our service department. Your feedback is valuable to us, and we will address this matter internally. Please contact us at customer service at 330-439-5721.

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1.0

ABSOLUTELY THE MOST TERRIBLE SERVICE and SAFETY ISSUE

ABSOLUTELY THE MOST TERRIBLE SERVICE and SAFETY ISSUE WITH TIRE!!! THEY COVERED UP DAMAGE!!! The new vehicle (female owner) was brought back in for tire leak on SAME tire that was previously repaired by the service department. The Tech had ripped a large section of bead off the tire down to steel belt and purposely remounted the damaged tire. This damage was discovered when 2nd Tech broke tire down as they could not understand why it was still leaking when it was brought back in for losing air. We asked that they replace the tire as it wasn’t fixable and clearly was their fault as their service department did the work and then reinstalled the dangerously damaged tire. Scot Clapham was completely unprofessional and un willing to do anything to fix the situation that was clearly created by their Tech. It makes you wonder if they are risking other customers lives with sub standard and dangerous work? Shame on you Scot Clapham!!!

1.0

ABSOLUTELY THE MOST TERRIBLE SERVICE and SAFETY ISSUE

ABSOLUTELY THE MOST TERRIBLE SERVICE and SAFETY ISSUE WITH TIRE!!! THEY COVERED UP DAMAGE!!! The new vehicle (female owner) was brought back in for tire leak on SAME tire that was previously repaired by the service department. The Tech had ripped a large section of bead off the tire down to steel belt and purposely remounted the damaged tire. This damage was discovered when 2nd Tech broke tire down as they could not understand why it was still leaking when it was brought back in for losing air. We asked that they replace the tire as it wasn’t fixable and clearly was their fault as their service department did the work and then reinstalled the dangerously damaged tire. Scot Clapham was completely unprofessional and un willing to do anything to fix the situation that was clearly created by their Tech. It makes you wonder if they are risking other customers lives with sub standard and dangerous work? Shame on you Scot Clapham!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to provide feedback on your experience. We apologize for the situation you encountered with the tire service. Thank you for bringing this to our attention. Please contact us at customer service at 330-439-5721.

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1.0

Service department cracked my windshield on my 2019 Atlas

Service department cracked my windshield on my 2019 Atlas with 10k miles on it, either in car wash or while performing service. Service manager offered to split the cost 50/50 with me. Of course this was a ridiculous offer by the organization that caused the damage. I asked to speak to the general manager of the dealership and was told he wasn't available and that the offer "was a good as it was going to get." The service managers name was Brian Kaufman. It was clear that Brian didn't care about the Volkswagen name or customer service. Only protecting his own job and bottom line. Tried to contact the general manager multiple times by text, email, and phone calls. Never received a return in correspondence. Will never go to Volkswagen Streetsboro again and may never buy another VW again. I'm on my 5th Volkswagen and have never had this kind of treatment by any customer service business. Will be pursuing corrective action through other legal means. If a car dealership isn't willing to do the right thing in their service department, they certainly won't do the right thing in their sales department. There are plenty of other good VW dealerships in the area like Kempthorn, Akron, and Bedford. This was unfortunately the closest one to home for me.

1.0

Service department cracked my windshield on my 2019 Atlas

Service department cracked my windshield on my 2019 Atlas with 10k miles on it, either in car wash or while performing service. Service manager offered to split the cost 50/50 with me. Of course this was a ridiculous offer by the organization that caused the damage. I asked to speak to the general manager of the dealership and was told he wasn't available and that the offer "was a good as it was going to get." The service managers name was Brian Kaufman. It was clear that Brian didn't care about the Volkswagen name or customer service. Only protecting his own job and bottom line. Tried to contact the general manager multiple times by text, email, and phone calls. Never received a return in correspondence. Will never go to Volkswagen Streetsboro again and may never buy another VW again. I'm on my 5th Volkswagen and have never had this kind of treatment by any customer service business. Will be pursuing corrective action through other legal means. If a car dealership isn't willing to do the right thing in their service department, they certainly won't do the right thing in their sales department. There are plenty of other good VW dealerships in the area like Kempthorn, Akron, and Bedford. This was unfortunately the closest one to home for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Go here if you want to waste your time.

Go here if you want to waste your time. If there is one thing i absolutely cant stand is for a dealership to waste my time and try to play me for a fool. I drove two hours to this mistake of a dealership after they continuously called me about coming to test drive and look at a vehicle i had inquired about. Finally made some time to go out there and when i get there they tried to play me and wanted me to fill out a credit app for a test drive. Mind you none of this was mentioned over the phone. I immediately felt judged and thats all i needed to see to realize they arent getting my business. Never judge a book by its cover is something that should be taught at all places. The next person especailly coming into your dealership could be coming to buy 1 or 20 cars for all you know and not only did you miss out on a sale. This negative experience will be shared with anyone who i speak to. Way to go!

1.0

Go here if you want to waste your time.

Go here if you want to waste your time. If there is one thing i absolutely cant stand is for a dealership to waste my time and try to play me for a fool. I drove two hours to this mistake of a dealership after they continuously called me about coming to test drive and look at a vehicle i had inquired about. Finally made some time to go out there and when i get there they tried to play me and wanted me to fill out a credit app for a test drive. Mind you none of this was mentioned over the phone. I immediately felt judged and thats all i needed to see to realize they arent getting my business. Never judge a book by its cover is something that should be taught at all places. The next person especailly coming into your dealership could be coming to buy 1 or 20 cars for all you know and not only did you miss out on a sale. This negative experience will be shared with anyone who i speak to. Way to go!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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