Volkswagen of Streetsboro

My son and I drove a car on a Wednesday. The car had been on their lot for 90 days. I spoke to the sales manager on Thursday and we came to an agreement... on price. I asked if he wanted me to put money down and he said to just pick up the car on Saturday at 9 AM. An hour and a half later, my son gets a call and they tell him the vehicle had been sold to someone else. I thought surely this was a mistake but after speaking to the same salesman, he said yes, it was sold to someone else.

I have been using VW Streetsboro to service my cars for a couple years now. I recommend them highly!Everyone is kind and very knowledgeable. They always... take great care of me and all my vehicles needs.They still focus on quality and customer service. Extra shout out to Bill H , Missy L and Mike B with Service Dept for taking the extra time out to answer all my questions and explain everything I needed to know. Friendly , honest and great full service at a great price. Great experience!

I have gotten multiple oil changes here, spark plugs, brakes & pads, and transmission fluid over the years. Bill the service manager always helps me... out and answers all my questions. These guys do amazing work, always have service specials going on, and always go the extra mile (Noticed they put some touch up paint inside the door on a spot that was an eye sore before)! At my previous job they would pick my car up and have it dropped back off before my shift ended, can’t say enough good things about Streetsboro VW!

I bought a used van there with an agreement they would fix the back hatch to open. A few months later it started giving me trouble again. When I went to... the service they said that they couldn't fix it again. I went to a local shop and they said the wires were all cut and spliced and they wouldn't touch it, to go back to who did this awful job. Well they're service said they will not fix it again. They didn't fix it correctly the first time! Don't go there! They never even told me the wires were corroded from water getting in, and didn't tell me the passenger door wasn't locking. Also in 5months I've go 2 oil gaskets leaking.

Was interested in purchasing a car, spoke to 2 salesman ; both gave me best offer which I agreed to and Sales manager agreed to, I call back to get paperwork... in order and now price has changed and not willing to work with me after I said I can get the funds. Left several messages * they have caller ID* so I know I was being ignored. I have worked at a VW dealership and this would never be tolerated. They may have missed the " Customer Comes First" memo. The only person who was compassionate was the lady who followed up with me to ask me how my experience was coming into the dealer .. Well. It wasn't good. Yes, I would have loved to purchase the car, but not worth going out of my way and time , this is not how car sales should be. I could have done the work myself.

Very easy and honest. I found the car I was interested in on Cars.com and called the dealership. Kiefer shared with me as much about the car as possible... over the phone and I made an appointment to come out. The car was as advertised. The purchase process was straightforward and honest. I would gladly recommend this store to others in how they operated.

Just OK. Nothing extra ordinary. Seem very busy with not much attention to you but not too pushi either. A little bit doing their own thing, instead of... listening what customer asked for. I wouldn't buy there. But it may be better for you.

Worst experience of my life. Spend all day for a car and never got it. Ended up getting a car from another dealership that was much faster and efficient.

Overall it was a pleasant experience. The only drawback was they sold me the vehicle with only one key. I just wish they had delivered on the second key... as promised.

Excellent communication and very fast response time