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I am very pleased with the quality of service that was
I am very pleased with the quality of service that was provided to me and my girlfriend. The sales team went above and beyond to ensure I left with a vehicle. They were even helpful enough to order me a lyft ride to the dealership. I highly recommend Volkswagen of Streetsboro. A special thanks to Ronnie, Igor. And Alex. You guys are amazing. Thank you
Worst experience ever with a dealership.
Worst experience ever with a dealership. We agreed to a deal over the phone (around 11am) with the GM Brian and Bob the finance guy. Bob was supposed to call us back immediately to possibly setup financing through the dealership, although we were already ready to sign the papers at our local credit union. So we waited a few hours, no call from Bob. Called the dealership and asked for Bob, transferred to his line and we let it ring over 5 minutes. Called back asked for Brian, transferred to his line. No answer. Called back again and left messages for Brian, Bob and Igor. We called first thing the following day and left messages once again so we could proceed with the purchase. Still to this moment not one of these people from management has called us back. Some guy we never spoke to called us back around 3pm that stating the vehicle we agreed to purchase was sold. We were willing to give a deposit upon making he deal but said it was not necessary being Bob was calling us right back for financing. This completely uncalled for by a dealership that says they are #1 in their area. We were prepared to make the 3.5 drive to pick this vehicle up. Now we have to find another car after letting several others deals fall through to pursue this one. Unfortunately the dealership and their management does not care about obtaining new customers.
Tyler Phelps and his finance team worked extremely hard
Tyler Phelps and his finance team worked extremely hard to get me into the vehicle I wanted and made it fit in my budget. Highly recommend seeing him for your next purchase!
A very pleasant surprise and experience
In Cincinnati, most dealerships make the customers feel like they are an inconvenience. So, it was a pleasant surprise to find a dealership that, not only, welcomed car purchasers but sought to earn your business by action and deed. Special thanks to Ronnie James, Robert Wells, and Igor Drumme.
The dealership is well lit, clean and organized.
The dealership is well lit, clean and organized. It's a very presentable and professional looking space. Kaley and Alex were great. Alex made sure we understood what we needed to know about the car buying process and worked hard to get an approval. Kaley was very professional and kept us informed of everything that was happening.
I have had an absolute awful experience with this company
I have had an absolute awful experience with this company when it came to communication. I purchased a 45-thousand-dollar car and when I finally got the car i was told that the car did not have tire sensors installed so i would then have to take care of that part, it took them over a month and a half for me to receive the tire sensors, i also had to pay for the installation myself. Upon getting these installed by another dealership, the service team noticed that multiple sensors in my vehicle have been unplugged. I tried getting this issue resolved with VW of Streetsboro for months, they still to this day have ignore and blamed other departments for their shortcomings and for not contacting me yet. I would 100% not recommend this dealership to anyone as these employees fully fit the stereotype of what most people think of shady salesmen. They will do everything in their power to make sure that the sale goes through, but that is all they are truly concerned about.
Several choices of the vehicle I was looking for.
Several choices of the vehicle I was looking for. I worked with Marie, Igor and Bob. All 3 were great to work with and listened. I love my Atlas!
Stay away. Go anywhere else. Bernie Moreno sold this dealership and it is no where near what it once was.
Tamara Collins helped me find the perfect car and
Tamara Collins helped me find the perfect car and provided excellence service throughout the entire process!
Very Sweet Lady and knows her Stuff will deal with her
Very Sweet Lady and knows her Stuff will deal with her again a Five Star