Jim Norton Toyota OKC

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
1372 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 16, 2020

    I had an appointment scheduled and when I got there I was in and out quickly. Also, my salesman was very friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Terri, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that ...this was received during your time spent with us. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

  • 5.0 out of 5
    November 13, 2020

    Friendly staff. Took me seriously. Felt comfortable with finance department. Seemed like they didn’t try to screw me over as bad

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dana, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provide...d a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

  • September 5, 2015

    I just came in from Texas and I really needed a car to move around. I am a person who had no idea of what type of car to buy fortunately for me I met a... guy named Joshua Izu. He was so pleasant, accommodating and friendly. He was able to pass a clear and informative message to me about the type of car to get. I would totally recommend this person and this car dealership for anyone who wants to get a car.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you ha...ve any concerns about your vehicle. Jacqueline Cagle - Variable Operations - jacquelinecagle@jimnortontoyotaokc.com

  • 5.0 out of 5
    November 12, 2020

    Very polite. The work was done quickly. The process was complete explained. No complaints at all. The waiting room was clean and comfortable

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable plac...e for all our guests during their visit at our dealership. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

  • 5.0 out of 5
    November 11, 2020

    Jim Norton has both friendly technicians and efficient service. Easy to make appointment and their location is Convenient and easy to reach.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the positive review, Joe and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any servic...e questions. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

  • 5.0 out of 5
    November 11, 2020

    Timeliness of scheduling. Friendliness of personnel. Quality of repairs. Cleanliness of facilities. Results and thorough explanation of service recommendations,... including estimates.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for putting your trust in Jim Norton Toyota of OKC! We pride ourselves in our service department’s ability to provide world class customer s...ervice. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

  • 5.0 out of 5
    November 11, 2020

    Always been fair with me and have enjoyed working with TJCampbell he goes out of his way to make sure I am taken care of

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    Came in for service or repair
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    Dealer Response

    Hi Carol and thanks for the great feedback! We're very happy that TJ was there to give you the customer service we know you deserve! Thank you and we... look forward to seeing you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

  • 5.0 out of 5
    November 11, 2020

    Fast and easy to get my vehicle serviced. Love that I can schedule my services online, without being on hold for 30 minutes.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Victoria, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud th...at this was received during your time spent with us. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

  • 5.0 out of 5
    November 11, 2020

    I drove in right after having the battery charged, without an appointment but they got me in. Very happy with their expertise as well.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

  • 5.0 out of 5
    November 11, 2020

    Respectful and specific with recommendations. Understanding about not being able to do all maintenance at same time due to expenses

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take c...are! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

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