Jim Norton Toyota OKC

Reviews

4.8
(1,390 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

As Expected

First service on new RAV4 Hybrid yesterday. The service was prompt and people were friendly. For first service I was satisfied. Would use again. Richard Johnson

Dealer response

Richard, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

5.0

Fantastic Experience

ur salesman, Brandon Meadows, was amazing! It took us several days to decide on a car. He took his time and showed us Camrys in a variety of price ranges that fit our checklist. He was so kind and easy going about it! It was clear that he really cared about us being happy- not just the sale. My husband and I have bought several cars throughout the years. Brandon Meadows was by far the most honest and thorough salesman we've ever had! We would definitely purchase a car here again and would request him to assist us with the sale. Thanks, Brandon!

Dealer response

Thank you for writing about your visit with us! I am happy to hear that Brandon was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

2.8

would not look at my car

I was just in there a couple days ago and no one wanted to help me with my brake sensor

Dealer response

We would like to thank you for sharing this review. We appreciate your feedback and have shared it with our Service managers for review. We take our award-winning reputation & your feedback seriously, please know you can reach out to our Service Manager, Nolan Crick at any time: 405-506-6250, nolancrick@jimnortontoyotaokc.com. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

5.0

Good service.

Good people to work with and excellent service techs. Coffee machines could use some work. HA! Working with Nolan is a great plus at this dealership.

Dealer response

Robert, thank you for the feedback! We are happy to hear about your positive experience at Jim Norton Toyota of OKC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

5.0

Easy to trust your car to people who care.

Taken care of right away. Staff friendly and very helpful!! Wait time was less than we were told, which is very nice.

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

5.0

Always had a positive experience

TJ Campbell always takes care of my car and communicates well with me what is being done. He is very professional and kind to me every time.

Dealer response

Darla-Wade , thank you for the awesome feedback! You're right, TJ is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

4.3

appreciated taking me at a moments notice--thanks!

shy davis took a personal interest in my situation. he remembered my name from a previous dealership. Made me feel special

Dealer response

Hi and thanks for the great feedback! We're very happy that Shy was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

5.0

Great experience and very good service.

Clancy was very receptive to my questions and was very informative. Definitely will continue to use this facility. Good service in a timely manner. Very clean and appreciated my business.

Dealer response

Paul, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Jim Norton Toyota of OKC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

5.0

Great service clean facility

The service is the best and they always show professionalism But I think it’s time for some new seats in the waiting department where you get your vechile serviced

Dealer response

Forest, thank you for the feedback! We are happy to hear about your positive experience at Jim Norton Toyota of OKC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

5.0

great service

They are very friendly and keep you updated with the progress of your service. They have comfortable facilities while you wait.

Dealer response

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Laura Morse, Director Reputation Management, Jim Norton Auto Group

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