Baldwin Auto Sales

Don Baldwin was very standoffish and rude. Never once introduced himself or asked my name, even during my test drive. Typical “salesman talk” as expected but also completely unwilling to negotiate price telling us that the car is listed at the “perfect price” and he would show us the market data to support it🙄. Ok, what car has ZERO wiggle room on price? None. Especially one that you literally had to jumpstart for me to test drive! Then when my wife was done listening to him and told me she was going to wait outside, he looks at me and says “I don’t know what her problem is.” I immediately walked out. Could’ve made a scene but it’s not worth my energy. You just lost a sale and a probable return customer as a direct result of your disrespect.

This dealership is a scam, to say the least! We purchased an audi, for which we were told that it was a one owner vehicle and that all the maintenance had been done on the vehicle. We were also told that the car had been looked at by their mechanics and was in great working order. Just in case, we purchased a 5 year warranty, at their suggestion. Well, they lied!! And I'm sure they knew it! we hadn't even owned the car for 3 weeks when the check oil/low oil light came on. We took it in for an oil change. Okay, no big deal. Then, 2-1/2 months later the check engine light came on, as well as a warning "Oil Pressure Low, turn off engine immediately" I drove to the dealership and went to talk to Don, the scam artist who sold us the car. He was rude and said, "It's a good thing you bought the warrant, especially with an Audi!" I walked out because he was so incredible rude! I then took it to the Audi dealership where the car proceeded to need over $4500 worth of repairs, with only about $1700 being covered by the "warranty" they sold us. All I can say is that I wouldn't send my worst enemy to this dealership. Rude, lying family who takes in crappy cars, gives them a great detail job and gets them off the lot asap! Currently speaking to an attorney regarding this dealership to try and recoup the $18,000+ we have now lost (not including the repairs we just had to pay for!)

First the salesman never introduced himself. He just unlocked the two Audi Q5's I was interested in and walked away. One had very notable damage to the vents, wheels, and paint. Looking over the second Q5 I removed the engine cover to get a look at it. Salesman finally approached me to say they don't like people taking apart their engines and that their mechanic had already done then. I asked to do a diagnostic and was told no because their mechanics have already done that. When I asked to take a test drive the salesman just asked how I would buy the car. When I said cash he refused the test drive until we went over the numbers. While inside he states the brakes are down to 20% in the front and 30% in the back. I said then they will need to be done soon, his response was well if you want to do a brake job then yeah. This was the worst place I have been. I recommend you do not buy a car here.

Shady disclosure... not transparent. After paying an independent mechanic to evaluate the car, the sales guy said trust me. Continue with these guys at your own risk.

Dont do it. Just DONT do it !!! The nasty games they play at this FAMILY shop is a disgrace !!! I read the reviews before i went in ,but i thought i give them a chance. Found a Lexus RX350 at $15,999, drove it , told them i will secure the loan from a credit union. Credit union issued them a draft check for the remainder of the purchase price (i put 5k down) ! The son of the owner DON said he will not release the car and that he" can wipe his xxx off with this draft check" . I'm quoting exactly what he said!!!! That was said on Saturday on a conference call between the credit union, me and Don. THIS is a NON franchise purchase and my bank said today to me " when i spoke with DON i confirmed that he was familiar with how we process the Drafts". Apparently NOT. He held the vehicle, which i financed , insured and also had a draft check directly from the bank. He refused to release the car on Saturday yet i paid for it, he proposed i come and take HIS financing, and told me Mission Fed dropped the ball. Well MIssion Fed said they never give checks until they have clear title and registration from the dealership. Maybe after all HE didnt have a clean title. Don told me if i cancel the purchase, he will sell the Lexus thousands of dollars more. I wonder why he did not do that for the last 4 months, the car sat on their family friendly car lot from DEC 2020 till April 2021. I asked when was the oil changed and when was the battery changed, response was " i dont know" . Today this car is for sell at $17,999, the games this people play is something that will cost them a lot of money and lot of bad reviews. Maybe its a good thing after all i did not get this car. Well DON, JOHN and DON you can now wipe your xxxxx off with another bad review on your car dealership! Way to go!

Unfortunately I bought car at this place. A few weeks after transmission broke they send my car to a shop place, supposably they fix it 3 days after transmission fail again and less then 3 months my car was at the shop 4 times, all for the sameyhing.

I just purchased a vehicle today from Baldwin Auto Sales. Don was very helpful, professional and a pleasure to work with. The vehicle was in great position, the purchase process smooth, the facilities clean and orderly and the service was very pleasant. As we walked out the door with our keys, the owner came out to wish us well which was super nice. I highly recommend Baldwin to anyone looking for great condition used vehicles and I sincerely wish them the best with their business!!

Came into Baldwin to purchase a used car for my daughter. Don was nothing short of patient and knowledgeable. He explained how they obtain their cars, who thier mechanic is, and what exactly was done to the car to get it ready to sell. In all I purchased the car in less than an hour. Quick, Easy, Painless procedure. Thanks again Don

Unfortunately I bought car at this place. They lied about car condition. Someone was working on the car and everything was covered to hold for a time. I discovered after 20 days small leak under the hood but wasn't just a leak. There is big time issue and some broken bolts on the engine. Of course when I asked guy at Baldwin, He said that the car is in great and excellent condition. No issues at all. Lying is the best what they know. I wish the karma will do same to them. Worst experience in my life.

I didn’t go to a used car lot to find upstanding individuals of character. I read reviews and their website and I was struck by the apparent racism, several reviews. The website says it is an “English speaking” business. ?? Assuming this is to deter non-English speaking business, if you could in fact read their website to begin with. Stupid. Usually a business will say the inverse, Hablamos Espanol, an inclusive statement. This is the US, all businesses are English speaking. So, I’m assuming they take issue with Mexicans. I’m half Mexican with Mexican last name. I arrived. I was told to work out my financing before test drive. Don knew nothing about the car, what he thought he knew was wrong. I had owned the car before. Right after test drive he just assumed it was a done deal. I don’t need high pressure sales but there was no courtesy or consideration. I wanted the car. So we take care of everything. Told me earlier I would be financed at estimated 8%, learned it 13%, ok I have poor credit. I give him $2000 down. The insurance company needs odometer reading. I ask for the key and he won’t give it to me, instead he goes to open up car and stays with me with the key. I just gave him more than the trade in value of the car and I still have to be supervised on a lot that’s blocked at each driveway. Apparently English speaking criminals frequent the lot. We walk back into offices and I can clearly see his father, I’m assuming, passed out sitting up in his office chairs. Weird to do at work with glass panes and customers. Had I found the car I wanted in the condition I needed elsewhere, I would’ve ripped him and left. Worst car buying experience I’ve ever had. Treated like a second class citizen.