Reviews
GMC Acadia
We liked Scott our salesman, he wasnt pushy and was a very friendly person. The buying process just took so long. I was a little upset when I got halfway home and noticed that they didnt even fill up the gas tank, when I test drove the car it was almost empty so I just figured they would fill the tank up.
Thank you very much for coming to visit us and for giving us a good review. If there is anything else that we can do for you please let us know. All the best, Dave Oley - General Manager 951-242-2223 x3122
Happy customers!
Loved working with C.J. our salesman! He was fun and made buying a great experience!
Thank you for your business!! We appreciate it and will continue to work hard to provide you the same great service every time. We look forward to seeing you again soon! Sincerely, Dave Oley - General Manager
Great Dealership
The service was exceptional!! Great dealership!! Totally recommend this dealership!!
I am glad to hear that our team was able to assist you in your car purchasing needs. We strive to make sure every one of our customers is provided the most admirable customer service possible. Our team would like to thank you for letting us provide you with that. If you have any questions please let us know. Thank you again and I hope you have an amazing day.
Great customer service by Robert H.
Great customer service from Robert H he had all the answers and had a great sense of humor to make my buying process a great experience.
My name is Dave Oley and I am the General Manager I wanted to take a moment and not only thank you for allowing Moss Bros. to earn your business, which we greatly appreciate, but to also thank you for leaving a positive review. Thank you so much and have a great rest of your day.
Service department
My expectation was completely satisfied, service manager Tom was on top of the issues and advisor Martin Ramos was very good at following up with the process to get my car fixed and keeping me updated
As the General Manager, I wanted to thank you for not only allowing Moss Bros. Chevrolet the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to me if there is ever anything I could assist you with in the future. Thank you. Sincerely, Dave Oley
Could use better communication
I tried to buy a 2021 Corvette and 2021 Tahoe Z71 from this dealership. At first they didnt have the specific ones with what type of accessories I wanted. Which I was ok with wasnt in a huge hurry to buy. I dont think they annotate on which customers they contact and or which sales representative contacts a customer. I was called almost daily by a different sales representative asking the same questions over and over. They didnt sound like they wanted to go out their way to help me get the cars I wanted. I told the dealership I built the ones I wanted online and wanted the ones I built and were willing to pay for the ones I built online. I thought that was the whole reason for the online build feature. Instead I had sales representatives trying to sale me models on their floor lower then the ones I wanted. I was even willing to buy one in cash and pay half for another. Overall terrible communication at this dealership, terrible follow up, I wanted my first Corvette and Tahoe to be at this dealership. But I think I lost interest in owning another Chevrolet vehicle. Why have a online build feature if your representatives are going to tell me its gonna take a while and buying one already at the dealership would be easier?
Great service
Very good customer service and my car was returned on time. I recommend Moss Bros looking to have their car serviced.
We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.
Service extraordinaire
We were greeted by Barnabe Lerma at the door of the dealership and he immediately went to work to find the vehicle we were looking for. We purchased a truck - sight unseen - because we felt confident he would not steer us wrong. He constantly kept us up-to-date on the status and once the truck arrived at the dealership, he had it detailed, we test drove it and we were driving it off the lot. Afterward he helped us arrange to have some retractable steps installed which we appreciated very much. We would return to Moss Brothers Moreno Valley just so Barnabe could assist us. He has so much integrity, care and concern that we felt such trust in him and his low-pressure, helpful attitude that we felt confident he would not take advantage of us. We are very satisfied with our purchase!
As the General Manager, I wanted to thank you for not only allowing Moss Bros. Chevrolet the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to me if there is ever anything I could assist you with in the future. Thank you. Sincerely, Dave Oley
Buyer
The staff was very knowledgeable and helpful. They worked very hard to make us happy with our purchase. We got way more truck than we had expected, but they worked with us made the numbers work for us. Our experience overall was outstanding!! We would definitely refer this dealership to our family and friends.
We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.
Awesome customer service Maria ,youre the one !!
Just wanted to said thanks to Maria and her Boss , they did everything possible to make this happen, I got my chevy truck now... great costumer service
Thank you very much for giving us your business and for giving us a five-star review, David. If there is anything else that we can do for you please let us know. All the best, Dave Oley - General Manager