Reviews
Write a reviewBMW OF SCHERERVILLE the only dealership you need .
Hi joe and his team in service are the best BMW of schererville is the best..top shelf service dept all ways ready to help your bmw.
Great work by service advisor
Dropped off our X1 for brake service late in the day on a Wednesday. Though we hadn't prearranged it, our service advisor David made sure that we left the dealership in a rental car provided buy the dealer. This was good since the shop apparently was overloaded and it took several more days to get the car in and finish the work. David's work in getting us the rental was a game changer as otherwise the extended time to get the work done would have been very inconvenient.
Service
I showed up without an appointment due to a run flat losing significant pressure. He was honest with me about time and tried to get me out as soon as he could which I appreciated. Although I waited just under 3 hours to get the tire replaced, he kept me informed and was genuinely concerned about keeping me aware of where I was in the process.
Customer service rep was great
My service representative Fallon was great. Service was running far behind schedule or I would’ve given five stars. I love the ease of scheduling online and getting text messages with updates.
High maintenance brand
Fallon was wonderful as always and the dealership is very nice but I’m thinking it is too expensive to own a bmw, too much to maintain. $3000 for my first experience needing brakes and head gasket, everything good, nope now my next visit would have been $800. Had three Honda’s an accord and three crv over 400,000 miles combined never needed a brake fluid flush and only had tires and oil changed for entire ownership. Don’t get me wrong, I love my bmw and your service group is great, Bmw as it turns out are just to high maintenance…
Thanks
Introduced as part of the BMW Family, makes my customer experience always a personal one. From service to leasing, to buying, there is excellence in ensuring the experience, my concerns and satisfaction are addressed to my expectations. Thank you, Chris, Asia, Kurt and the Team, who make doing business a pleasure!
Excellent Service
I was at the dealership on 8/19/21 to have my car serviced and my service provider was Asia. Her professionalism and customer service skills were amazing. She made sure that I was attended to from the start of my appointment until the very end. I highly recommend visiting this BMW location and especially requesting Asia as your service provider!!!!
Stephanie was awesome
Called to get the car in for brakes, tune up, oil change, and brake fluid fluid flush. Basic service stuff. Stephanie was awesome. Extremely helpful with the time slot and recommendations. Car was done quickly like she said and washed. She was great.
Valet Service Excellent!!!
It was great because I used the valet service which was great for me. The car was picked up and returned the next day. I didn’t have to drive.The person who took and returned the car was polite and accommodating.Great Service!
Car Issues
Always receive excellent service when I bring in my car. They work hard to do things right the first time. I will continue to do business here.