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Excellent service and communication from start to finish by all the team members. All parties were clear about the process, next steps and expectations. Thanks!
Zoe was great to work with! We did have an appointment and were in and out quickly. the Communication before during and after the was excellent! I highly recommend the dealership and the service department!
From the moment I walked into the service area I was being helped… The Porter met me and asked my name to check in. Asia was great and very informative. She kept me updated on the service and what they were doing.
Jenn was very professional and polite. The wait time to detail my cars' s needs was short. The video fromm the technician was very helpful.
Top Notch Service
I was in for scheduled maintenance and dealt with Katie and Eric on this occasion. Both were very welcoming and helped me. Eric explained in detail what the service plan was and how long it was going to take. I opted to wait and my vehicle was done about 20 mins earlier than expected. Also, Purdue beat Michigan State which I was able to watch in the waiting area while sipping a complementary soft drink. So the trip was a win/win
ALWAYS GET PROFESSIONAL SERVICE FROM START TO END
FALLON DID PROFESSIONAL SERVICE FROM INITIAL CALL FROM ME TO THE COMPLETED JOB. MY VEHICLE WAS TOWED INTO YOUR FACILITY AND SHE HANDLED MY TOWING SERVICE REP, LET ME KNOW IT ARRIVED AND CALLED WHEN FINISH WITH FULL UPDATE ON WHAT WAS DONE. I HAVE ENJOYED THE BMW SERVICE SINCE 2004 AND HOPE TO CONTINUE WITH MY 530I BABY...... BEST CAR I EVER OWNED THANKS TO YOUR TEAM OVER THE YEARS. RAY PETERLIN
>Love Schererville BMW!
Excellent service. I’ve been going to this dealership for 20 years and have always been well-informed as to the service issues and they have been taken care of promptly and well. The service reps are are responsive and on this most recent visit, Asia took very good care of us!
Service advisor Zoe R. managed service well and promptly. Video clip recorded by technician Jason M. was helpful. BMW Shererville continues to provide excellent service.
Great service and communication! They had to order a part at my last service appointment, and they called to schedule as soon as it came in. I have no complaints!
Great place to be. Worth the travel.
Outstanding service. It was a bit of a hike to get there but I new they would do a great job. I was in and out quickly