Reviews
I received a coupon via email for 15% off.
I received a coupon via email for 15% off. Highlighted in red it states this coupon applies to all Services or Repairs. At the bottom there is very fine print with exclusions. This is misleading. They gave me $20 off a bill of $1,115…which is a far cry from 15%. Also, I was asked if I wanted my vehicle washed. I replied yes and that wasn’t done. I highly doubt that I will take my car back to be serviced in Schereville and will reach out to BMW’s corporate office.
I received a coupon via email for 15% off.
I received a coupon via email for 15% off. Highlighted in red it states this coupon applies to all Services or Repairs. At the bottom there is very fine print with exclusions. This is misleading. They gave me $20 off a bill of $1,115…which is a far cry from 15%. Also, I was asked if I wanted my vehicle washed. I replied yes and that wasn’t done. I highly doubt that I will take my car back to be serviced in Schereville and will reach out to BMW’s corporate office.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe Giuliano he kept me well-informed and was done sooner
Joe Giuliano he kept me well-informed and was done sooner then I was told .it was take.
Joe Giuliano he kept me well-informed and was done sooner
Joe Giuliano he kept me well-informed and was done sooner then I was told .it was take.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gina was my service advisor and she was great!
Gina was my service advisor and she was great! Kept me informed and mad sure all my needs were met!!!
Gina was my service advisor and she was great!
Gina was my service advisor and she was great! Kept me informed and mad sure all my needs were met!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe Armstrong is the reason the Service Department gets
Joe Armstrong is the reason the Service Department gets my highest rating! The Service Manager sets the tone. Joe's work ethic and knowledge set him apart from other Service Managers. He gives respect, and receives it in return. Thank you for all that you do, Joe. I appreciate you.
Joe Armstrong is the reason the Service Department gets
Joe Armstrong is the reason the Service Department gets my highest rating! The Service Manager sets the tone. Joe's work ethic and knowledge set him apart from other Service Managers. He gives respect, and receives it in return. Thank you for all that you do, Joe. I appreciate you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It took 2 visits to get my problem solved however the
It took 2 visits to get my problem solved however the results are very pleasing
It took 2 visits to get my problem solved however the
It took 2 visits to get my problem solved however the results are very pleasing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The staff were all polite and friendly.
The staff were all polite and friendly. The service was done in the time line that they said it would be done and the waiting area is top notch. Over all, excellent service department and staff.
The staff were all polite and friendly.
The staff were all polite and friendly. The service was done in the time line that they said it would be done and the waiting area is top notch. Over all, excellent service department and staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Had a bit of an issue that occurred right before a
Had a bit of an issue that occurred right before a planned road trip. Explained the issue and urgency. They picked up the car and returned it the next day. They even filled the windshield wiper fluid to help ensure we had a safe trip. Joe Giuliano ensure everything was seemless.
Had a bit of an issue that occurred right before a
Had a bit of an issue that occurred right before a planned road trip. Explained the issue and urgency. They picked up the car and returned it the next day. They even filled the windshield wiper fluid to help ensure we had a safe trip. Joe Giuliano ensure everything was seemless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe from the service department and Terry from the sales
Joe from the service department and Terry from the sales department have always been a pleasure to talk to and work with. They responded to a concern that I had and worked with me to resolve my concern. I have purchased two cars from this dealership and based on both their sales and service plan on purchasing a third in the near future.
Joe from the service department and Terry from the sales
Joe from the service department and Terry from the sales department have always been a pleasure to talk to and work with. They responded to a concern that I had and worked with me to resolve my concern. I have purchased two cars from this dealership and based on both their sales and service plan on purchasing a third in the near future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hands down, one of the best dealerships in Northwest
Hands down, one of the best dealerships in Northwest Indiana. Very professional to the customer. The staff is amazing.
Hands down, one of the best dealerships in Northwest
Hands down, one of the best dealerships in Northwest Indiana. Very professional to the customer. The staff is amazing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent customer service!
Excellent customer service! We've been a customer for several years and they never disappoint
Excellent customer service!
Excellent customer service! We've been a customer for several years and they never disappoint
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase