BMW of Schererville

Beware! I took my car in September 13, 2018 and was given an automobile status report. I was told that I needed a new radiator, oil filter housing gasket,... 4 new tires (fine, I agree) ignition coil replacement and camshaft magnet. My warranty covered the radiator and it’s components but didn’t cover any other item. I left my car and received a call from Aaron from BMW asking if I planned on having the repairs that weren’t covered by the warranty and also said that if I didn’t pay for the repairs, I’d still be charged $160 for the repair assessment. I located a receipt from 03/24/2016 (from bmw Schererville) where the radiator was replaced, along with antifreeze and the control sleeve, it’s also noted by BMW that my car was leaking oil from oil filter housing gasket and BMW repaired $762.34, keep in mind that on 03/24/2016, I had $80,871 miles and 09/13/2018 there were 116,669 miles. This is so srange that I was in need of the same repairs. What I didn’t mention to bmw was that prior to bringing my vehicle in on 9/13/2018, I took my car in for an oil change, of which I have documentation and while the oil housing gasket replacement was recommended by the company, a radiator flush was also recommended but not a replacement. I questioned Joe, the manager at Bmw said that he’s been doing this for over 20 years and he looked at my 2 receipts with the same repairs and he said “I’ve seen this before”, it happens. and left the room. I had to pay $229.90 for a diagnosis that I had already received. I never expected this from BMW.

I received awesome service. Nick helped me to get an appointment quickly and had my car ready by early afternoon. I would highly recommend this place... for service.

Prompt service with representative. Very nice waiting area with two large screen TVs and drinks and snacks. My vehicle was washed and vacuumed. Service... was exceptional!

I’ve had nothing but one bad experience after another. Their service department was the worst I’ve ever experienced. Not only did I not feel... valued as a customer but I received nothing but the run around and could not get a straight answer from anyone. ( I’m still in fact waiting for a return call from the manager-2 weeks and counting) I trusted my car to this place and received nothing but a big bill and I still have the same problem I came in with. I’m truly disappointed ��

Good people to do business with! No problem with sevice department, good and clean service waiting area. They are pleasant and the staff are great. No... problems here!

Quality service, dealership really worked on improving its weak areas. No fuss service check up and break pads replaced. In and out with zero issues.... Keep up the good work.

I go into this facility with a voucher from a credible financier, and they gave me the complete run around, all cause they wanted to finance me. The most... rude people i have ever experienced in all my life!

I was very close to buying a used 3 series from this dealership though an internet service. However, I ultimately decided that I wanted a model they... did not have available in the mileage range I wanted. I found both the sales person and the financial specialist to be helpful and professional, as well as willing to answer my questions, through the entire process. They were also gracious about my change of decision. I would recommend this dealership to a friend as a way to get a very reasonable, honest price and good service.

Rude and condecending managment. Do not take your business to this dealership. Plenty of other options.