Fitzgerald Toyota Gaithersburg

I keep coming back to Fitzmall because of it’s no-haggle pricing. Before I go to Fitzmall I have always comparison shopped and been convinced they offer... the best or close to the best pricing without any of the negotiating hassle. I have done a lot of negotiating for my job, but since I am at a disadvantage when negotiating with a car dealer since they have all the relevant info and I don’t, it’s always seemed to be a futile exercise. Also, their no haggle approach means that the entire transaction is much more straightforward and transparent and less stressful. We also waste less time hanging around the dealership as part the dealer’s strategy to wear us down until we agree to buy from them instead of somewhere else at a price they want us to pay.

The best dealer at least in Maryland if not nationwide. I have bought cars from at least a dozen other dealers in my life and by far.....and let me say... again, BY FAR, the best dealer ever. They not only really take care of you and any problems or questions that you have with your new/used car but they go way way way out of their way to make things right. They don't nickel and dime you about everything. This is the first time that a dealer gave me a full tank of gas and an oil change on a used car that I purchased, I especially want to mention Tony Freeman, the used car manager. WOW, he is the best. Usually when you buy a used car and if you have problems with it even within a few days, it is your problem. But Tony, took care of every little problem like even getting me a new windshield wiper and when I had to leave my car in the repair shop he gave me a brand new loaner car free of charge. You do not get this kind of service and care even at a BMW dealer. If you are looking to buy a car and especially a used car, ask for Tony Freeman and his team. I would buy all my future cars from Fitzgerald and anyone i know I would recommend only Fitzgerald of Gaithersburg.

The staff here at the Gaithersburg Toyota facility is amazing!! They are some of the friendliest bunch of people!! Curtis, Amir and Johnny are great! Made... mine and my hubby's buying experience a PLEASURE!! We will return in the future and I recommend ANY and ALL to buy here!! Nancy, in finance is the sweetest person!! The best part about it all besides our beautiful car is we didn't spend all day there!! Thanks guys - all of you!! Oh, and Go cowboys!!! Pam T.

The best dealer at least in Maryland if not nationwide. I have bought cars from at least a dozen other dealers in my life and by far.....and let me say... again, BY FAR, the best dealer ever. They not only really take care of you and any problems or questions that you have with your new/used car but they go way way way out of their way to make things right. They don't nickel and dime you about everything. This is the first time that a dealer gave me a full tank of gas and an oil change on a used car that I purchased, I especially want to mention Tony Freeman, the used car manager. WOW, he is the best. Usually when you buy a used car and if you have problems with it even within a few days, it is your problem. But Tony, took care of every little problem like even getting me a new windshield wiper and when I had to leave my car in the repair shop he gave me a brand new loaner car free of charge. You do not get this kind of service and care even at a BMW dealer. If you are looking to buy a car and especially a used car, ask for Tony Freeman and his team. I would buy all my future cars from Fitzgerald and anyone i know I would recommend only Fitzgerald of Gaithersburg.

On December 22, 2020 I called Hyundai corporate in reference to paint failure on my 2015 White Sonata. This is a well known defect on this year and color... of Sonata and there was even a class action lawsuit. Hyundai stated that even though my vehicle was past the warranty for paint defects, they would be able to paint my vehicle. After giving me a Claim # Hyundai instructed me to go to my nearest dealership so that they could take pictures of my vehicle and send them to Hyundai corporate. The body shop took pictures and claimed they would submit the pictures to corporate to further the claim. The manager at the body shop confirmed that the damage was from improper painting from the factory and that he had seen this defect plenty of times before. I called the body shop 2 weeks later with no update. I called last week and they stated it was submitted to the proper person for processing. On 1/20/21 the dealership stated my claim was denied even because of the year and mileage of my vehicle. When I initially called corporate to make my claim, they stated the year and mileage did not matter because they were aware of the issue. This is unacceptable. A 2015 vehicle should not have paint peeling from the hood and roof. Hyundai corporate called me and informed me that Hyundai would not assist in repairing my vehicle since it was out of warranty. This is in complete contrast to what I was told by Hyundai corporate initially.

The Fitz way is no better than any other car dealerships. They favor short term profits over customer long term loyalty. On the new GV80 the Fitz Way means... adding over $1000 to the list price. Sales persons can’t make any decisions. So, if you are ready to buy don’t waste any time with them. A follow up call never came. Fitz lives up to the low expectations that car dealers are know for.

Imagine be told your are going be sold a vehicle, you submit Your financial and personal info (ie social security number) and no one ever calls you back... or responds.

We are in the market for a new SUV for a young family (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined... to purchase the vehicle and we were up for the purchase. We completed the finance process and were quickly credit approved (virtually - pandemic and pregnant women in a dealership was not recommended by the doctor). After our personal credit was ran and approved, we never heard anything! We called, and called and called. Two days later no answer. Finally I connected with a big wig from the manufacturer and received a quick response from them, not the dealer, why we weren't sold the vehicle. Funke (saleswoman) lacked the simple follow up. Jenna Keller (sales manager) was flippant and careless. We gave her our paperwork and social security number to Jenna Keller and never received a call back with any update. We left multiple messages and emails for general sales manager Felipe Teixeira, as well as multiple messages for Scott Ascher - including text messages (another sale manager who failed to call us back). It's incidents like this that warrant the traditional dealership model be wrecked by new entrants into the marketplace like Tesla - who doesn't have any authorized dealers, just corporate stores. Imagine be told you are going to be sold a specific car, give your financial and personal information and never hear back after being credit approved. What an awful experience that could have been remedied by one call from anyone with any sibilance of leadership skills or business acumen. Thankfully the manufacturer's corp team picked up the phone to give a status update so we could move on. I would never do business with Fitzgerald, as this appears to be a systemic problem that could have been solved by any one person at the dealership. Jenna Keller, Felipe Teixeira and Scott Ascher failed us and provided a horrid experience. Frankly, I don't even have a beef with the saleswoman, Funke, as she is required to report to this type of leadership team.

Absolutely love these guys , they have made me a forever Fitzgerald's customer. Matthew Brown and Tony Freeman made my experience of buying a vehicle... extremely satisfying, great job guys on selling me a great vehicle and make my experience simple , quick and pain free . Matthew Brown took the time to put my roof racks on in the freezing cold so I wouldn't have to and took the time to make sure they were installed correctly

My husband and I just leased a new Subaru Ascent from Fitzgerald Subaru in Gaithersburg. Johnny Figueroa worked with us and he is awesome. We are very... happy with his performance, and I highly recommend doing business with him and Fitzgerald Subaru. We love our new Ascent. (And Mr Figueroa made sure that we socially distanced during all transactions!)