Empire Nissan

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
40 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 29, 2020

    My first time bringing in my car for service. Gary was very professional and quick checking me in. My oil change took less than an hour. I usually dread... taking my car in for service but I will definitely start coming here from now on.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Erika, We are ecstatic to hear that you had an enjoyable experience here at Empire Nissan. Please never hesitate to let us know if you need anythin...g. We appreciate you so much! Regards, John Fakhoury General Manager Customercare@empirenissan.com

  • 5.0 out of 5
    May 20, 2020

    Thank you so much Oscar for helping me with the service on my car! Very professional and polite. I really recommend Oscar for any cat service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Adriana, It gives us great pride knowing that you felt comfortable with Oscar and that your visit here was an enjoyable one! We really appreciate y...our feedback and hope to see you back again soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

  • July 31, 2015

    He gave me a great deal. He did the paperwork and financing too. Ask for Anthony!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Falaca for the positive review. Looking forward to seeing you soon for your 1st service and assisting you with great customer service.

  • 5.0 out of 5
    May 15, 2020

    Had a wonderful experience yesterday with my oil change! Very helpful! Ask for Javier Serrano, he was more than helpful and got in and out very quick!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Maria, We can't tell you how nice it feels to hear that Javier went above and beyond to make sure your experience was a memorable one. We can't wai...t to see you back here again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

  • 4.0 out of 5
    May 9, 2020

    Buen servicio técnico atentos y dispuestos a colaborar , atienden tanto en Inglés y en español. Particularmente me han atendido y la experiencia ha sido... buena. Incluso en esta época de resguardo adaptaron la sala de espera para tal fin

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hola Gustavo, Gracias por esta revision positiva! John Fakhoury General Manager Customercare@empirenissan.com

  • 4.0 out of 5
    April 25, 2020

    They have a clean place. They explain the deal and are accomodating as to loans. We re elderly retired couple on social security but with our down payment... of $8000 that got us a 2020 Versa. We bargained for 45 minutes, and they kept offering extras like free service for one year and other small favors. The salesman Maynard was very polite. We paid approx. $8000 down on 17K overall price. They wouldn't go much below that

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Wallace, It's so nice to see that Maynard and our team went the extra mile to provide you with an amazing experience! Enjoy your new Versa and we ...hope to see you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

  • 5.0 out of 5
    March 24, 2020

    Excellent customer service provided by Cesar who is friendly and professional. I been here twice to have my 2019 Nissan Kicks serviced, and Cesar was my... service advisor. I feel comfortable knowing I can contact Empire Nissan if I have any future questions or needs regarding my car. Thank you again Cesar for the complimentary gas fill !

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We will be sure to let Cesar know about your kind words! Thank you for your loyalty and we look forward to many more years to come! Regards, John Fak...houry General Manager Customercare@empirenissan.com

  • 5.0 out of 5
    March 12, 2020

    Joe is the absolute best service advisor! He is personable, kind and honest. I appreciate his taking care of my car and subsequently my family.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Chris, Thanks for taking the time to share your experience with us! Joe is an all-star and is constantly going above and beyond to ensure that our... customers receive the world-class service that they deserve. Regards, John Fakhoury General Manager Customercare@empirenissan.com

  • 5.0 out of 5
    March 10, 2020

    Thank you Oscar for the recent service on my Rogue. They did an oil change, tire rotation and vehicle recall item and didn't charge me a penny. he shuttle... driver even dropped me off and picked me up at the mall. Thanks again!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Sherrie, We're very happy to see that Oscar took great care of you and your Rogue. We hope it's running just like new and we look forward to seeing... you at your next service visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com

  • 5.0 out of 5
    January 20, 2020

    Gary is a very knowledgeable and friendly service man. He is honest and always keeps you updated and your work and time left . Never have I had a bad experience... when dealing with Gary

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Jonnie, Providing 5-star service is our top priority, which is why we're happy to see you received just that. Gary is a huge part of our success he...re at Empire Nissan, and we can’t wait to tell him about this positive review! Hope all is well! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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