Reviews
Isaac was beyond helpful in getting us into the right car
Isaac was beyond helpful in getting us into the right car and into the right deal that worked within our budget. His manager helped us pay off our previous car early to make it happen. I’m glad I listened to my wife and came in.
Isaac was beyond helpful in getting us into the right car
Isaac was beyond helpful in getting us into the right car and into the right deal that worked within our budget. His manager helped us pay off our previous car early to make it happen. I’m glad I listened to my wife and came in.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We couldn't be happier to see that Isaac did a great job getting you and your wife into the right car at the right price. Welcome to our Empire Nissan Family and congrats on your new ride. Regards, John Fakhoury General Manager Customercare@empirenissan.com
Amazing work as always…feel safe and secure in my car.
Amazing work as always…feel safe and secure in my car. Highly recommend this dealership’s service department!
Amazing work as always…feel safe and secure in my car.
Amazing work as always…feel safe and secure in my car. Highly recommend this dealership’s service department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your fantastic feedback! We're thrilled to hear that you feel safe and secure in your car. Our service team works hard to provide the best experience, and your recommendation means a lot to us. Looking forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com
Friendly atmosphere the crew, from the very Top, treat
Friendly atmosphere the crew, from the very Top, treat everyone with the most respect and take care of your needs. Like a family member would. I have been a loyal customer for over fifteen years and my family and I keep coming back for the best service around this area.
Friendly atmosphere the crew, from the very Top, treat
Friendly atmosphere the crew, from the very Top, treat everyone with the most respect and take care of your needs. Like a family member would. I have been a loyal customer for over fifteen years and my family and I keep coming back for the best service around this area.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Edgar! We're thrilled to hear about your positive experiences with our team. It’s wonderful to have loyal customers like you, and we appreciate your support over the years. We’ll continue to strive for the best service possible for you and your family! Regards, John Fakhoury General Manager Customercare@empirenissan.com
Staff and service personnel are very professional and
Staff and service personnel are very professional and courteous. The dealership is always clean and tidy too.
Staff and service personnel are very professional and
Staff and service personnel are very professional and courteous. The dealership is always clean and tidy too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re thrilled to hear you had such a positive experience, Nancy! Our team takes pride in providing professional service and maintaining a clean environment. Thank you for taking the time to share your feedback! Regards, John Fakhoury General Manager Customercare@empirenissan.com
Always pleasant and accommodating Waiting area nice and
Always pleasant and accommodating Waiting area nice and open Usually the waiting time isn't very long even without an appointment
Always pleasant and accommodating Waiting area nice and
Always pleasant and accommodating Waiting area nice and open Usually the waiting time isn't very long even without an appointment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Brenda! We're thrilled to hear you had a pleasant experience with us. We strive to create a welcoming environment and appreciate your feedback about our waiting area and service times. Looking forward to your next visit! Regards, John Fakhoury General Manager Customercare@empirenissan.com
The service management staff at this dealership is top
The service management staff at this dealership is top notch. Work was done sooner than promised.
The service management staff at this dealership is top
The service management staff at this dealership is top notch. Work was done sooner than promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alice, It's great to see you received both prompt and quality service here. We appreciate your positive feedback and we hope to have the opportunity to work together again in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com
This is our 5th Nissan from this dealership.
This is our 5th Nissan from this dealership. We travel over 50 miles to purchase ours from Dave Ky. We pass many other’s dealerships on our way to Empire Nissan, but we appreciate the excellent customer service and their willingness to go above and beyond that exceed all of our expectations.
This is our 5th Nissan from this dealership.
This is our 5th Nissan from this dealership. We travel over 50 miles to purchase ours from Dave Ky. We pass many other’s dealerships on our way to Empire Nissan, but we appreciate the excellent customer service and their willingness to go above and beyond that exceed all of our expectations.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bill, Thank you so much for your loyalty to us and Dave. We're incredibly lucky to have you as valued customers and we appreciate you making the long drive to see us. We hope your newest Nissan is treating you well and we can't wait to continue to work together for years to come. Regards, John Fakhoury General Manager Customercare@empirenissan.com
Carlos was amazing!
Carlos was amazing! He was kind, professional, and very helpful during my visit! I am amazed at the wonderful service
Carlos was amazing!
Carlos was amazing! He was kind, professional, and very helpful during my visit! I am amazed at the wonderful service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing your experience, Nancy! We're thrilled to hear Carlos made such a positive impact during your visit. Our team strives to provide exceptional service, and it’s great to know we hit the mark. We look forward to welcoming you back soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com
I had a *very bad* experience with this dealer's service
I had a *very bad* experience with this dealer's service department. Paid for control arms and tie rods. Six months later when getting tires replaced another dealer saw wear and tear on the repaired parts. Brought my vehicle back to Empire Nissan and was coerced into paying another $500+ for part replacement. Asked for my non-core parts back. They weren't willing to give them. Harassed by the GM and service staff when I tried to negotiate a resolution. GM tried to say I was "overthinking" and my "personality changed" and was very unprofessional. Also believe I was doxed by their staff (look up the penal code if you don't know) who were somehow alluding to personal info about my life outside of the transaction. Just recently learned of the state Bureau of Automotive Repair (BAR) and the right to file a complaint with this organization, and the one I have underway with Nissan corporate. I am also trying to reach out to corporate owners Oremor Automotive Group and its owner Richard Romero which is a run around. 44,000 miles later, I am seeing additional issues with replaced parts. Regret choosing this dealer for my business! Corporate business info in state filing point to yet another company handling complaints and legal activity named Parasec in Sacramento. MY RECOMMENDATION: STAY AWAY, TAKE YOUR BUSINESS ELSEWHERE!
I had a *very bad* experience with this dealer's service
I had a *very bad* experience with this dealer's service department. Paid for control arms and tie rods. Six months later when getting tires replaced another dealer saw wear and tear on the repaired parts. Brought my vehicle back to Empire Nissan and was coerced into paying another $500+ for part replacement. Asked for my non-core parts back. They weren't willing to give them. Harassed by the GM and service staff when I tried to negotiate a resolution. GM tried to say I was "overthinking" and my "personality changed" and was very unprofessional. Also believe I was doxed by their staff (look up the penal code if you don't know) who were somehow alluding to personal info about my life outside of the transaction. Just recently learned of the state Bureau of Automotive Repair (BAR) and the right to file a complaint with this organization, and the one I have underway with Nissan corporate. I am also trying to reach out to corporate owners Oremor Automotive Group and its owner Richard Romero which is a run around. 44,000 miles later, I am seeing additional issues with replaced parts. Regret choosing this dealer for my business! Corporate business info in state filing point to yet another company handling complaints and legal activity named Parasec in Sacramento. MY RECOMMENDATION: STAY AWAY, TAKE YOUR BUSINESS ELSEWHERE!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are aware of this and we appreciate you bringing this to our attention. Regards, The Empire Nissan Team
Ryan was great and helped me with my oil change.
Ryan was great and helped me with my oil change. It was done in no time! Would recommend him to everyone!
Ryan was great and helped me with my oil change.
Ryan was great and helped me with my oil change. It was done in no time! Would recommend him to everyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the fantastic review, Jonell! We’re thrilled to hear that Ryan provided such quick and helpful service during your oil change. Your recommendation means a lot to us! We look forward to seeing you again soon. Regards, John Fakhoury General Manager Customercare@empirenissan.com