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Empire Nissan

(678 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 9:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–9:00pm
Tuesday 8:30am–9:00pm 7:00am–9:00pm
Wednesday 8:30am–9:00pm 7:00am–9:00pm
Thursday 8:30am–9:00pm 7:00am–9:00pm
Friday 8:30am–9:00pm 7:00am–9:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday 10:00am–8:00pm Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2017 consumer dealer award

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Reviews

(678 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Nissan from DealerRater.

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Isaac was beyond helpful in getting us into the right car

Isaac was beyond helpful in getting us into the right car and into the right deal that worked within our budget. His manager helped us pay off our previous car early to make it happen. I’m glad I listened to my wife and came in.

Isaac was beyond helpful in getting us into the right car

Isaac was beyond helpful in getting us into the right car and into the right deal that worked within our budget. His manager helped us pay off our previous car early to make it happen. I’m glad I listened to my wife and came in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We couldn't be happier to see that Isaac did a great job getting you and your wife into the right car at the right price. Welcome to our Empire Nissan Family and congrats on your new ride. Regards, John Fakhoury General Manager Customercare@empirenissan.com

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Amazing work as always…feel safe and secure in my car.

Amazing work as always…feel safe and secure in my car. Highly recommend this dealership’s service department!

Amazing work as always…feel safe and secure in my car.

Amazing work as always…feel safe and secure in my car. Highly recommend this dealership’s service department!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your fantastic feedback! We're thrilled to hear that you feel safe and secure in your car. Our service team works hard to provide the best experience, and your recommendation means a lot to us. Looking forward to seeing you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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Friendly atmosphere the crew, from the very Top, treat

Friendly atmosphere the crew, from the very Top, treat everyone with the most respect and take care of your needs. Like a family member would. I have been a loyal customer for over fifteen years and my family and I keep coming back for the best service around this area.

Friendly atmosphere the crew, from the very Top, treat

Friendly atmosphere the crew, from the very Top, treat everyone with the most respect and take care of your needs. Like a family member would. I have been a loyal customer for over fifteen years and my family and I keep coming back for the best service around this area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Edgar! We're thrilled to hear about your positive experiences with our team. It’s wonderful to have loyal customers like you, and we appreciate your support over the years. We’ll continue to strive for the best service possible for you and your family! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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Staff and service personnel are very professional and

Staff and service personnel are very professional and courteous. The dealership is always clean and tidy too.

Staff and service personnel are very professional and

Staff and service personnel are very professional and courteous. The dealership is always clean and tidy too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

We’re thrilled to hear you had such a positive experience, Nancy! Our team takes pride in providing professional service and maintaining a clean environment. Thank you for taking the time to share your feedback! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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Always pleasant and accommodating Waiting area nice and

Always pleasant and accommodating Waiting area nice and open Usually the waiting time isn't very long even without an appointment

Always pleasant and accommodating Waiting area nice and

Always pleasant and accommodating Waiting area nice and open Usually the waiting time isn't very long even without an appointment

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you, Brenda! We're thrilled to hear you had a pleasant experience with us. We strive to create a welcoming environment and appreciate your feedback about our waiting area and service times. Looking forward to your next visit! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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The service management staff at this dealership is top

The service management staff at this dealership is top notch. Work was done sooner than promised.

The service management staff at this dealership is top

The service management staff at this dealership is top notch. Work was done sooner than promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Alice, It's great to see you received both prompt and quality service here. We appreciate your positive feedback and we hope to have the opportunity to work together again in the future. Regards, John Fakhoury General Manager Customercare@empirenissan.com

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This is our 5th Nissan from this dealership.

This is our 5th Nissan from this dealership. We travel over 50 miles to purchase ours from Dave Ky. We pass many other’s dealerships on our way to Empire Nissan, but we appreciate the excellent customer service and their willingness to go above and beyond that exceed all of our expectations.

This is our 5th Nissan from this dealership.

This is our 5th Nissan from this dealership. We travel over 50 miles to purchase ours from Dave Ky. We pass many other’s dealerships on our way to Empire Nissan, but we appreciate the excellent customer service and their willingness to go above and beyond that exceed all of our expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Bill, Thank you so much for your loyalty to us and Dave. We're incredibly lucky to have you as valued customers and we appreciate you making the long drive to see us. We hope your newest Nissan is treating you well and we can't wait to continue to work together for years to come. Regards, John Fakhoury General Manager Customercare@empirenissan.com

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Carlos was amazing!

Carlos was amazing! He was kind, professional, and very helpful during my visit! I am amazed at the wonderful service

Carlos was amazing!

Carlos was amazing! He was kind, professional, and very helpful during my visit! I am amazed at the wonderful service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for sharing your experience, Nancy! We're thrilled to hear Carlos made such a positive impact during your visit. Our team strives to provide exceptional service, and it’s great to know we hit the mark. We look forward to welcoming you back soon! Regards, John Fakhoury General Manager Customercare@empirenissan.com

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I had a *very bad* experience with this dealer's service

I had a *very bad* experience with this dealer's service department. Paid for control arms and tie rods. Six months later when getting tires replaced another dealer saw wear and tear on the repaired parts. Brought my vehicle back to Empire Nissan and was coerced into paying another $500+ for part replacement. Asked for my non-core parts back. They weren't willing to give them. Harassed by the GM and service staff when I tried to negotiate a resolution. GM tried to say I was "overthinking" and my "personality changed" and was very unprofessional. Also believe I was doxed by their staff (look up the penal code if you don't know) who were somehow alluding to personal info about my life outside of the transaction. Just recently learned of the state Bureau of Automotive Repair (BAR) and the right to file a complaint with this organization, and the one I have underway with Nissan corporate. I am also trying to reach out to corporate owners Oremor Automotive Group and its owner Richard Romero which is a run around. 44,000 miles later, I am seeing additional issues with replaced parts. Regret choosing this dealer for my business! Corporate business info in state filing point to yet another company handling complaints and legal activity named Parasec in Sacramento. MY RECOMMENDATION: STAY AWAY, TAKE YOUR BUSINESS ELSEWHERE!

I had a *very bad* experience with this dealer's service

I had a *very bad* experience with this dealer's service department. Paid for control arms and tie rods. Six months later when getting tires replaced another dealer saw wear and tear on the repaired parts. Brought my vehicle back to Empire Nissan and was coerced into paying another $500+ for part replacement. Asked for my non-core parts back. They weren't willing to give them. Harassed by the GM and service staff when I tried to negotiate a resolution. GM tried to say I was "overthinking" and my "personality changed" and was very unprofessional. Also believe I was doxed by their staff (look up the penal code if you don't know) who were somehow alluding to personal info about my life outside of the transaction. Just recently learned of the state Bureau of Automotive Repair (BAR) and the right to file a complaint with this organization, and the one I have underway with Nissan corporate. I am also trying to reach out to corporate owners Oremor Automotive Group and its owner Richard Romero which is a run around. 44,000 miles later, I am seeing additional issues with replaced parts. Regret choosing this dealer for my business! Corporate business info in state filing point to yet another company handling complaints and legal activity named Parasec in Sacramento. MY RECOMMENDATION: STAY AWAY, TAKE YOUR BUSINESS ELSEWHERE!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We are aware of this and we appreciate you bringing this to our attention. Regards, The Empire Nissan Team

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Ryan was great and helped me with my oil change.

Ryan was great and helped me with my oil change. It was done in no time! Would recommend him to everyone!

Ryan was great and helped me with my oil change.

Ryan was great and helped me with my oil change. It was done in no time! Would recommend him to everyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thanks for the fantastic review, Jonell! We’re thrilled to hear that Ryan provided such quick and helpful service during your oil change. Your recommendation means a lot to us! We look forward to seeing you again soon. Regards, John Fakhoury General Manager Customercare@empirenissan.com

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