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Empire Nissan

(767 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 9:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–9:00pm
Tuesday 8:30am–9:00pm 7:00am–9:00pm
Wednesday 8:30am–9:00pm 7:00am–9:00pm
Thursday 8:30am–9:00pm 7:00am–9:00pm
Friday 8:30am–9:00pm 7:00am–9:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday 10:00am–8:00pm Closed
2026 consumer dealer award
View 3 awards
2026 consumer dealer award 2025 consumer dealer award 2017 consumer dealer award

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Reviews

(767 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Empire Nissan from DealerRater.

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El servicio fue muy bueno, además me guía para las cosas que se necesita mi trocka

El servicio fue muy bueno, además me guía para las cosas que se necesita mi trocka

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Gracias por compartir tu experiencia, Miguel! Nos alegra saber que nuestro equipo te brindó un servicio excelente y te ayudó a comprender las necesidades de tu camioneta. Tu satisfacción es nuestra prioridad y agradecemos la confianza que depositas en nosotros. Disfruta de tu camioneta y esperamos verte de nuevo! Saludos, John Fakhoury - Gerente General - [email protected]

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excelente servicio y calidad, la sala de espera muy agradable, pude trabajar mientras esperaba mi unidad

excelente servicio y calidad, la sala de espera muy agradable, pude trabajar mientras esperaba mi unidad

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Gracias por tus excelentes comentarios, Jose! Nos alegra saber que disfrutaste de nuestro servicio y que la zona de espera te resultó cómoda para trabajar. Nos esforzamos por crear un ambiente acogedor para nuestros clientes y nos complace que esto haya hecho tu visita aún mejor. Agradecemos tu apoyo! Saludos, John Fakhoury - Gerente General - [email protected]

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Fast and easy service, friendly staff and helpful staff. Would definitely be coming back and would recommend for others to do so as well.

Fast and easy service, friendly staff and helpful staff. Would definitely be coming back and would recommend for others to do so as well.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your wonderful feedback, Daniel! We're delighted to hear that you enjoyed our fast and easy service, along with the friendliness of our team. Your recommendation means a lot to us, and we can't wait to welcome you back soon! Regards, John Fakhoury General Manager [email protected]

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Service Advisor Steve handled everything and my vehicle was ready for pickup in a timely manner.

Service Advisor Steve handled everything and my vehicle was ready for pickup in a timely manner.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience, Gordy! It’s great to hear that Steve provided excellent service and got your vehicle ready quickly. We appreciate your trust in us and look forward to assisting you again in the future! Enjoy your ride! Regards, John Fakhoury General Manager [email protected]

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Easy check in, friendly staff and great communication about my car, payment options and timetable of when the work would be completed.

Easy check in, friendly staff and great communication about my car, payment options and timetable of when the work would be completed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thanks for taking the time to share your experience, Logan! We're glad to hear that our team made your check-in smooth and kept you informed throughout the process. Your satisfaction means a lot to us, and we're here to help whenever you need. Regards, John Fakhoury General Manager [email protected]

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Great price. Willingness to negotiate. Quick service. Will definitely return when in need of a car for a good price.

Great price. Willingness to negotiate. Quick service. Will definitely return when in need of a car for a good price.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thanks for sharing your experience! It’s wonderful to hear you found our pricing fair and appreciated our flexibility. We always aim to provide efficient service, and we can’t wait to welcome you back when you’re ready for your next vehicle! Until next time! Regards, John Fakhoury General Manager [email protected]

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Mark was very helpful and everyone was polite and easy to talk to as always

Mark was very helpful and everyone was polite and easy to talk to as always

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Thank you for sharing your experience, Michael! It’s great to hear that Mark and the team made your visit smooth and enjoyable. We aim to create a welcoming atmosphere, and your feedback truly brightens our day. Looking forward to seeing you again! Regards, John Fakhoury General Manager [email protected]

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Good customer service, definarely would go back for future service and repairs,the wait was a little long, but worth it.

Good customer service, definarely would go back for future service and repairs,the wait was a little long, but worth it.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, Juan! We appreciate your kind words about our customer service and are glad to know you’d return for future repairs. We understand that wait times can be challenging, and we appreciate your patience. Looking forward to seeing you again! Regards, John Fakhoury General Manager [email protected]

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Service was quick and everything that needed to be done was explained to me. Waiting room was comfortable and stocked with coffee, tea, and water.

Service was quick and everything that needed to be done was explained to me. Waiting room was comfortable and stocked with coffee, tea, and water.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for your kind words, Allenk! We're glad to hear that you found our service efficient and clear. It’s great to know our waiting room made your visit more comfortable. We appreciate your feedback and look forward to seeing you again! Regards, John Fakhoury General Manager [email protected]

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This dealership has great service and is always fast with my car. Ryan was great!

This dealership has great service and is always fast with my car. Ryan was great!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback, Brianna! It’s fantastic to hear that you had such a positive experience with our service and that Ryan made a great impression. We always aim for efficiency and excellence, and your kind words motivate us to keep it up! Regards, John Fakhoury General Manager [email protected]

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