What a blessing
The employees are wonderful, helpful and understanding of my car needs and my time. The facility is always clean. Accommodations as I wait are great for reading, watching TV or doing paperwork.
Offered us a discount on new battery which was completed in timely fashion with little to none notice! Good service. Appreciated their courtesy and attention to detail, overall.
It's so great to hear that you enjoyed your service visit with us! We look forward to working with you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com
Great for service
Outstanding customer service, the service manager knows be well , and is always available to assist me. All around service with employees appears to be a good working relationship
It's a team effort here and we're so pleased to see our team constantly takes great care of you. Thank you for your loyalty and we look forward to many more years together! Regards, John Fakhoury General Manager Customercare@empirenissan.com
Gary is the best!!!
I went in originally for a repair of my gasket. When I left, I noticed a rattling noise. I came back, not once but twice to get it checked. I was told it was a "cover" that had shifted and they moved it out of the way. THIRD visit, I saw Gary and they took their time checking the car. Turns out, I had a broken motor mount making that noise.... my mistake was seeing another advisor that was not Gary. I was just about to take a far trip for vacation, and to think that rattling noise that I was told was a "cover" could have injured my daughter and I, is probably the worst feeling to have as a customer. I don't ever mind waiting for service, I understand it can take time. I'd rather they take their time then not and end up not diagnosing the problem correctly.
Karime, We're happy to see that Gary stepped up and helped resolve this issue. We appreciate both your patience and your feedback. Should you ever need anything, please let us or Gary know. We're here to help. Regards, John Fakhoury General Manager Customercare@empirenissan.com
Great customer service!
Service advisor Oscar always takes care of the service on my car. He and everyone that I’ve come into contact with in the Service Dept are always so friendly and helpful. I would definitely recommend this location!
We are so happy that Oscar constantly takes such great care of you! Your business and time are much appreciated! We look forward to working with you again! Regards, John Fakhoury General Manager Customercare@empirenissan.com
Since I gotten my car there and have service done there, I’m pretty satisfied with everything. Only complaint I have is when the person helping me comes back after the service is completed to tell me something is wrong with my car. I HATE when they make it like a “ride or die” scenario where they “encourage” ( I call it FORCE ) force you to get the problem fix. Not everyone has the time or MONEY to fix something that is several hundred to a thousand dollars. I prefer for them to let me know the problem and solution and let me decide. But that has only happen with one person at Empire Nissan. And happens when the same person helps me out. Everyone else that has helped me out in the past up until my most recent visit has done a very good job in customer service. Not making it a “ride or die “ scenario if a problem with my car is identified later. Overall besides that one person, I am and have been satisfied with the service I’ve gotten here
We're pleased to see that overall you're satisfied with your experience here with our service team. We appreciate your feedback and will use this as a learning opportunity. We hope your vehicle's treating you well and we look forward to seeing you at your next visit. Regards, John Fakhoury General Manager Customercare@empirenissan.com
They sold the car we reached a deal on
Dave Ky committed the car to us and then informed us the day before we were going to the dealership that the car had been sold.
Lee, We understand your frustration and apologize for the miscommunication. Should you like to discuss your experience any further, please contact me. Regards, Irma Vasquez Owner Loyalty Manager 909-563-7770
Great all around service
Been going to empire for over 10 years and have always got the best costumer service there I always tell friends and family about them
Hi Armando, we love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. We look forward to working with you for another 10 years! Regards, John Fakhoury General Manager Customercare@empirenissan.com
Excellent Sales Department
I have had my ups and down with this dealership. But I highly recommend Dave KY and John Faukhoury. Love how Dave does not waste your time and doesn't suprise you, he's straight to the point. Dont waste your time go straight to Empire and ask for Dave Ky. John Fakhoury was great and always professional and amazing person. Thank you for all your help with our new car purchases. Will continue to go to Empire Nissan.
Hi Amar, The satisfaction of our customers is of the utmost importance to us and we're pleased to hear that is what you received with us! Please know how much we appreciate you choosing to do business with us and we look forward to working with you again. Regards, John Fakhoury General Manager Customercare@empirenissan.com
AVOID CHRISTINA SANCHEZ AT ALL COSTS
HORRIBLE COMMUNICATION AND VERY ARROGANT CUSTOMER SERVICE. I WENT TO GET MY OIL CHANGED AND WAS OFFERED A 30,000 MILE SERVICE BY CHRISTINA SANCHEZ FOR $24.95. I SAID YES BECAUSE IT WAS ONLY $25. SO ONCE MY CAR WAS READY AND I WAS AT THE CASHIER READY TO PAY, THE CASHIER GIVES ME A TOTAL OF $224.95!!! I SAID "NO, YOU MUST BE MISTAKEN, CHRISTINA SAID IT WAS $24.95" THE CASHIER CALLS CHRISTINA. SHE COMES OVER AND SAYS "NO I TOLD YOU $224.95" NO SHE DIDNT. I KNOW FOR A FACT BECAUSE I WOULD'VE SAID OH NO THANK YOU. IT'S TOO MUCH. CHRISTINA THEN STARTS ARGUING WITH ME, YELLING AT ME, THAT SHE DID NOT SAY $24.95, BLAMING THE MASK SHE WAS WEARING. I TOLD HER I WAS NEVER GIVEN A PAPER WITH THE DETAILS OF THE SERVICE SHE WAS OFFERING WITH THE PRICE. I DID NOT SIGN ANYTHING. SHE DID NOT EVEN SHOW ME ON HER TABLE THE SERVICE SHE WAS OFFERING OR THE PRICE OF THE SERVICE. THE ONLY INFORMATION I WAS GIVEN WAS BEING TOLD THAT IT WOULD BE $24.95. CHRISTINA CONTINUES TO ARGUE WITH ME. I ASK IF THERE ARE CAMERAS THAT COULD BE REVIEWED AND SHE RUDLY SAYS NO. I ASK TO SPEAK TO A MANAGER AND SHE LEAVES TO TALK TO HIM, NOT BRINGING HIM TO ME. WHAT KIND OF SERVICE DEPARTMENT DOES NOT GIVE IN WRITING THE SERVICES THAT ARE BEING PROVIDED AND THE PRICE OF THOSE SERVICES?!?! SHE DIDN'T EVEN SHOW ME THE PRICE ON THE TABLET THAT SHE WAS WORKING ON, AS THE CASHIER SAID SHE SHOULD HAVE. CHRISTINA CLEARLY TOLD ME $24.95. THIS TYPE OF SERVICE IS RIDICULOUS. NO CLEAR COMMUNICATION AND TRYING TO PRICE GAUGE THE CUSTOMER OUT OF $200?!?! RIGHT BEFORE CHRISTMAS. I WILL NEVER GO BACK TO THIS DEALERSHIP. IT'S AWFUL. VERY UNPROFESSIONAL.
Hi Gabbie, We're discouraged to read about your experience and we thank you for bringing this to our attention. I appreciate you taking the time to speak with me about this further. Should you ever have any questions or concerns, please don't hesitate to contact me or General Manager John Fakhoury. We're always here to help and want to make sure you're receiving the best service possible. Regards, Irma Vasquez Owner Loyalty Manager 909-563-7770