Empire Nissan

There are car-buying experiences, and then there are those rare experiences that stay with you because of the people who made them special. What John, Adam, and Manny Cabrera did for my dad was one of those. John and I went to grade school together, but I hadn’t seen him since 1988. When I travel home to visit my dad a few weeks ago and he told me he was ready to buy his dream truck, I immediately thought of John. I had heard he was the General Manager at Empire Nissan, and I knew he was someone I could trust. John brought in Sales Manager Adam and salesperson Manny Cabrera. They listened as Dad described the truck he’d always wanted, right down to the options and 4x4. They weren’t sure they could find exactly what he wanted, but promised they would try. And they found it. What impressed me just as much was how they treated my dad. He’s older and old-school, and after visiting a couple of other dealerships, the difference was remarkable. At Empire Nissan, he was treated with dignity and respect. Nobody rushed him, talked down to him, or took advantage of him. They were honest, straightforward, gave him an incredible deal, and made sure he understood everything. Manny’s care didn’t end when the sale did. Dad was so excited when he picked up his truck that he didn’t absorb half of what he was being shown about all the new technology. Manny invited him back and spent a couple of HOURS with him, patiently going through everything until Dad was comfortable with his new truck. That meant more to me than Manny probably realizes. Empire Nissan even invited Dad back for a new-owner event, where he had a wonderful time and, according to him, some of the best tacos he’s ever had. John and Adam were exceptional, and Manny Cabrera was absolutely spectacular from beginning to end. If you’re in the market for a Nissan, ask for Manny. You’ll be in exceptionally good hands. They didn’t just sell my dad a truck. They listened to his dream, found it, put the keys in his hand, and treated him with dignity and respect every step of the way. Thank you, John, Adam, Manny, and Empire Nissan, for making one of my dad’s dreams come true. Our family will remember how you treated him long after the new-truck smell is gone.

Excellent customer service! Carlos was very helpful! The service on my car was very quick and efficient. I will continue to have my car serviced at Empire Nissan!

Great customer service and support. Focuses on customers wants. Overall they have a great team.

Amazing customer service and support. Focuses on customers wants and desires. Has a great team.

Ryan was so helpful. We initially went to the Montclair Nissan because we were getting error messages on the car, but were told to go to our “home” dealership. Ryan attended to us with professionalism and urgency. Our car was diagnosed, fixed, and ready to go in a timely manner. The customer service and the knowledge of the staff is top tier. I will always come back here.

Empire Nissan always takes very good care of my car, and did so with the tire kit that I ordered.

everyone was friendly and helpful and knew what was what. great communication and minimal waiting time

Great, I was greeted well the minute I drove in the parking lot, Service Center move very swiftly

I’m not sure if I would have traveled 425 miles to purchase my Frontier, if not for Wasi. I just turned 60 and this is my 5th Nissan truck (Hardbody/Frontiers). I have purchased numerous of cars, in my lifetime. I have to honestly say, purchasing from Wasi, was/is my most enjoyable experience. The courtesy and professionalism Wasi provided was well worth the drive. I have NEVER traveled this far to purchase a vehicle. Wasi was thorough from start to finish. I would not hesitate to purchase another car/truck from Wasi. Thank you Wasi and the entire Empire staff. I absolutely love my Pro X. James Hsu

I did not wait long despite the fact that they were quite busy. Everyone I dealt with were very professional. I was there for only 45 minutes.