Bentley of Newport Beach

Reviews

4.9 out of 5 4.9
255 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    March 5, 2018

    I am the owner of a 2012 Audi S5. The car has been well maintained with relatively low mileage (43,000 miles), and I have faithfully brought my car to... Audi Newport Beach for ALL scheduled maintenance even after end of the 4 year warranty. Until now, I have thoroughly enjoyed my experience as a first time Audi owner and have been giving serious consideration to upgrading to the new Audi RS5. However, after my most recent experience at Audi Newport Beach, I have re considered. I initially brought my car to the Audi Newport Beach on 2/19/18 after the Check Engine Light went on . After a diagnostic work up, I was told the problem required a replacement of the High Pressure Fuel Pumps. This repair was performed at a cost of $1875.98, and my car was returned on evening of 2/23/18. Less than 12 hours after I picked up my car, the Check Engine Light and EPC light came back on. Furthermore, while driving to work, the car abruptly slowed, and smoke began to come out of the exhaust. I was able to safely make it to a parking lot, but when I tried to restart the car to bring it back to the dealership, it would not start. I had to have my car towed back at my expense. After a second diagnostic work up, I was now told there was a new problem that was not previously detected. I now needed to have all 8 fuel injectors replaced at a cost of $2859.91. I was told that the diagnostic codes for the faulty fuel injectors did not appear until the second visit. Alexander Hamlin, one of the Service Advisors, told me it may have "just been co-indicence” that the Fuel Injectors failed less than one day after replacing the High Pressure Fuel Pumps. Jose Magana, another Service Advisor, suggested it was bad luck. He also stated I would be taken care of after bring the car back for a second repair, and he implied that the cost of the repair would be covered. However, Audi Newport Beach failed to honor his promise. The shop foreman theorized that the repair of the High Pressure Fuel Pumps unmasked the problem with the Fuel Injectors because of carbon build up in the engine. Hence the second charge. The bottom line is that I brought a drivable car with a Check Engine Light to the Dealership. Less than 12 hours after I picked up my car from the initial repair, the car wouldn't start and had smoking coming from the exhaust. Although I am not a mechanic, I find it hard to believe this was just bad luck or a co incidence. I am also disappointment that I had to pay $4735.89 for the two repairs, especially when I was re-assured that the cost of the second repair would be covered. When I bring a car faithfully back to the original dealership for all scheduled maintenance and repairs, even after the end of the warranty, I do so with the expectation that it is being service by highly trained, Audi certified mechanics. I pay the extra money for the service at a dealership with the expectation that the car will be well cared for. When my loyalty to this Audi and this dealership in particular is repaid by this kind of service, you can be sure that I have no intension of ever returning Audi Newport Beach, nor ever buying an Audi again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Henry, thank you for leaving this detailed feedback about your experience with our dealership. We regret to hear you had such a poor service experienc...e with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (949) 673-0900 to discuss ways to improve your experience with us moving forward. We hope to hear from you soon.

  • 5.0 out of 5
    January 18, 2018

    I have been shopping for a vehicle for a few months. I contacted other dealerships before I contacted Audi Newport Beach. I corresponded with the dealership... via email on a new vehicle. After I was able to get a quote, I scheduled to come in and meet with them. I purchased the vehicle and walked out with a new car! I worked with Jalal and he was a great salesperson. He was easy to work with and I felt at ease thru the whole process.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • December 29, 2016

    The boys had big smiles on their faces every time I walked in. very helpful & knowledgeable They took care of my concerns and assured me my car wld b... safe on my winter road trip ThankU

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    January 18, 2018

    Mostly good but I don't have 50 characters of comments

    5.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 30, 2017

    This is my 3rd Audi and I couldn't be more pleased with the service all around! Sasha is a dream to work with, Finance department was great and I'll always... return to The Newport Beach dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 26, 2017

    Smooth and easy transaction in leasing the 2018 Audi Q3. Jalal Kawa and Stephen Lim were both straightfoward and friendly and provided an overall great... experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 25, 2017

    Kim was extremely helpful from the first voicemail getting in contact to walking me out to my car and giving me a detailed overview of the repairs my car... underwent.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 23, 2017

    Had my 35K mile service and Alex made the process very easy. Great customer service

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 17, 2017

    The review is not for Alex Hamlin the service representative but Audi quality of technicians and overal service quality. 1) Took 1 week for 125 car service... . At the end had my audio system not working and shows device fault. 2) For the cost and quality would not recommend this place. Alex was great.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 10, 2017

    Fast and courteous service Highly professional I really loved the overall experience. The sales manager Sasha was very prompt. Best car buying experience... ever.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews

Bentley of Newport Beach

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.