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I am the owner of a 2012 Audi S5. The car has been well maintained with relatively low mileage (43,000 miles), and I have faithfully brought my car to... Audi Newport Beach for ALL scheduled maintenance even after end of the 4 year warranty. Until now, I have thoroughly enjoyed my experience as a first time Audi owner and have been giving serious consideration to upgrading to the new Audi RS5. However, after my most recent experience at Audi Newport Beach, I have re considered. I initially brought my car to the Audi Newport Beach on 2/19/18 after the Check Engine Light went on . After a diagnostic work up, I was told the problem required a replacement of the High Pressure Fuel Pumps. This repair was performed at a cost of $1875.98, and my car was returned on evening of 2/23/18. Less than 12 hours after I picked up my car, the Check Engine Light and EPC light came back on. Furthermore, while driving to work, the car abruptly slowed, and smoke began to come out of the exhaust. I was able to safely make it to a parking lot, but when I tried to restart the car to bring it back to the dealership, it would not start. I had to have my car towed back at my expense. After a second diagnostic work up, I was now told there was a new problem that was not previously detected. I now needed to have all 8 fuel injectors replaced at a cost of $2859.91. I was told that the diagnostic codes for the faulty fuel injectors did not appear until the second visit. Alexander Hamlin, one of the Service Advisors, told me it may have "just been co-indicence” that the Fuel Injectors failed less than one day after replacing the High Pressure Fuel Pumps. Jose Magana, another Service Advisor, suggested it was bad luck. He also stated I would be taken care of after bring the car back for a second repair, and he implied that the cost of the repair would be covered. However, Audi Newport Beach failed to honor his promise. The shop foreman theorized that the repair of the High Pressure Fuel Pumps unmasked the problem with the Fuel Injectors because of carbon build up in the engine. Hence the second charge. The bottom line is that I brought a drivable car with a Check Engine Light to the Dealership. Less than 12 hours after I picked up my car from the initial repair, the car wouldn't start and had smoking coming from the exhaust. Although I am not a mechanic, I find it hard to believe this was just bad luck or a co incidence. I am also disappointment that I had to pay $4735.89 for the two repairs, especially when I was re-assured that the cost of the second repair would be covered. When I bring a car faithfully back to the original dealership for all scheduled maintenance and repairs, even after the end of the warranty, I do so with the expectation that it is being service by highly trained, Audi certified mechanics. I pay the extra money for the service at a dealership with the expectation that the car will be well cared for. When my loyalty to this Audi and this dealership in particular is repaid by this kind of service, you can be sure that I have no intension of ever returning Audi Newport Beach, nor ever buying an Audi again.
Henry, thank you for leaving this detailed feedback about your experience with our dealership. We regret to hear you had such a poor service experienc...e with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (949) 673-0900 to discuss ways to improve your experience with us moving forward. We hope to hear from you soon.
I have been shopping for a vehicle for a few months. I contacted other dealerships before I contacted Audi Newport Beach. I corresponded with the dealership... via email on a new vehicle. After I was able to get a quote, I scheduled to come in and meet with them. I purchased the vehicle and walked out with a new car! I worked with Jalal and he was a great salesperson. He was easy to work with and I felt at ease thru the whole process.
The boys had big smiles on their faces every time I walked in. very helpful & knowledgeable They took care of my concerns and assured me my car wld b... safe on my winter road trip ThankU
Mostly good but I don't have 50 characters of comments
This is my 3rd Audi and I couldn't be more pleased with the service all around! Sasha is a dream to work with, Finance department was great and I'll always... return to The Newport Beach dealership.
Smooth and easy transaction in leasing the 2018 Audi Q3. Jalal Kawa and Stephen Lim were both straightfoward and friendly and provided an overall great... experience.
Kim was extremely helpful from the first voicemail getting in contact to walking me out to my car and giving me a detailed overview of the repairs my car... underwent.
Had my 35K mile service and Alex made the process very easy. Great customer service
The review is not for Alex Hamlin the service representative but Audi quality of technicians and overal service quality. 1) Took 1 week for 125 car service... . At the end had my audio system not working and shows device fault. 2) For the cost and quality would not recommend this place. Alex was great.
Fast and courteous service Highly professional I really loved the overall experience. The sales manager Sasha was very prompt. Best car buying experience... ever.