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I had the pleasure of buying a car from them. They hid damage under the gas pedal and did not disclose that the tires were very close to the end of their life (even though the question was specifically asked). Avoid buying a used car from here.
Hello Ty, we are concerned to hear about your recent experience with us here at Car Pros Kia Renton. We sincerely apologize for your poor takeaway, and we want to do all that we can to turn your experience around for the better. Could you please contact our General Manger about this? Christina hopes to hear from you soon! Christina | email@example.com
Looking For Help To Make This Right
Over the past 11 years, I've had the best experiences with Hyundai. From customer service to repairs, service and maintenance, I've felt that all of my dealings with Hyundai were fair and appropriate, until my most recent experience at Car Pros Hyundai Renton. Long story short, I dropped my car off with a smoking engine for diagnostics. I figured she was toast! I explained that I do not have the finances to pay for repairs beyond about $1,000 and if it cost more than that, I would simply donate her. Mark was understanding, helpful, accommodating and made the drop-off process easy for me, which I greatly appreciated! After running diagnostics, including the compression test, I was told that my cost would be around $1518 to replace various parts in the cooling system. The service dept said "it does not look like the engine got damaged since we tested the compression and it was ok, because if that would have happened that would be extremely expensive to fix". After sharing these results with the people in my life who advise me on car service, they advised me to move forward with the repairs because of the positive results of the compression test. So I agreed to these repairs because of the results of the compression test. However after they replaced the parts in the cooling system and ran her for 45 minutes, they discovered their repairs didn't fix the issue and their diagnosis had changed to her needing a new engine or head gaskets. That is not possible with my budget and is an ill-advised repair on my geriatric 2010 car with 140k miles on her! So I am donating her to Make A Wish Foundation. However Car Pros Renton is asking that I pay $1600 for diagnostics, labor and parts before they will "release" her for donation. I understand paying for diagnostics, I needed that information to make my decision about proceeding with repairs. However I am being asked to pay for parts and labor that I agreed to based on an incorrect diagnosis, on a car that I will never drive again. I have not driven my car since the repairs and she will be towed off their lot for donation. To help mitigate their costs, I offered to give my car to Car Pros Hyundai so they could recover some of their costs through her parts pieces at the chop shop, but my offer was turned down. So - I would like help with solutions for how to make this situation right.
Great Sales Team and Management
In searching for the perfect car I found one at Car Pros Hyundai Renton. I reached out via chat to check availability when the General Manager - Tosha responded to my requests (very nice to have the General Manager responding to inquiries). Tosha offered to have the Internet Specialist (Zac Serra) take some videos of the car so that I could see the condition without visiting the dealership in person. Zac sent me several video within a couple of hours, answered all of my questions, and sent photos of specific area that I requested. There was never any high pressure to purchase the car, I felt they truly wanted me to have all of the information about the car that they could provide. I would highly recommend this dealership and the way it does business. An active GM is rare and always a reassuring sign.
Never buy a car here
I will never purchase a vehicle here. I came in to see a specific vehicle on their website. Upon entering the show room, there was garbage on the floor where they asked me to sit to answer questions and seemed offended that I asked about cleaning of the chairs and table between customers. Also turned away from me while walking to talk, leaving this hard off hearing customer struggling to understand and asking him to repeat himself several times and asking him to face me while he spoke so I could hear was completely ignored. The sales man didn't even introduce himself to me. I had to ask someone else his name. Bathroom was grungy. Customer seating area had a TV that was just circling saying it needed more info to play anything. Worst Of all (to me) was the lack of Plexiglas screens for the tables where they met with customers and many people were walking around with masks half off or off completely. No hand sanitizer or cleaning products in sight, unlike the five other dealerships I've visited this weekend. Final straw - after looking for the Keys for the vehicle I came to see because it was on their website for more than ten minutes, they told me it had been sent to auction. No apologies. TL;DR: Not Covid Safe, Horrible Customer Service
Painless buying experience
Bought a new car here in Dec 2019 for my daughter in-law. Deal was straight forward with no hardball tactics or forcing services down our throat. Facilities are modern and clean and the staff was kind and welcoming. After the sale... The service department seems to get behind on scheduled appointments, but with COVID-19, I can give them some slack. Still, I wish they would call people and tell them they are running 2 hours behind before you show up.
Great customer service
Great customer service, very friendly people. Everyone was helpful. I got the car I wanted at a great price. I’d definitely recommend coming here if you’ve decided on a new Hyundai.
One year ago I bought my first and last car from Pro Cars Hyundai of Renton -- Never again.
Not very thorough
So I had to haggle to no end to get the trade in value was worth what my trade in WAS worth. The sales man didn't know how to work nearly anything in the car. I also think I forgot my garage door opener in my trade in when I asked they said they would have to look but it probably wasn't...which I'm sure they noticed at some point and couldn't even give me a courtesy call?
Met expectations...sort of.
Sales person got back to me after my inquiry via Cars.com. Was not pleased that price was not listed initially on Cars.com...could have saved me from the inquiry to begin with.
Dear RK: Thank you for taking the time to review our dealership. I'm glad to hear that our professional staff followed up with your inquiry and got you all the information you requested. Many dealerships don't like to provide quotes, but at Car Pros we operate with full transparency. I'm sorry that we did not fully meet your expectations. At Car Pros we strive to provide every customer with excellent service, as reflected by our high Customer Service Index scores. Occasionally we do fall a bit short. Please feel free to contact me directly if I can be of any service. Best, Matthew Phillips General Manager 206-812-5911