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New Century BMW

(601 reviews)
Visit New Century BMW
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm Closed
Sunday 10:00am–7:00pm Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

Reviews

(601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of New Century BMW from DealerRater.

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Excellent

I had an excellent experience choosing and leasing a car from New Century BMW. TK (Tony Ketsoyan) took care of me. I've driven the same car for 14 years so it all felt so new and stressful to me but TK made me feel really comfortable and almost completely anxiety-free. As a single woman I was scared of being taken advantage of but TK is trustworthy. He's a very nice person and I especially appreciated that he didn't pressure me at all and worked with me to get the best deal. I have no regrets and boy do I love my new car. Diana Z. helped me with understanding how the car worked and all the buttons! She was great and has followed up with me which is so considerate. The customer service here was excellent. The finance guy was even a joy to work with--super nice fellow. I visited New Century because they had a color car I wanted. After meeting and speaking with TK I came back to lease from New Century even though I have 2 dealerships way closer to my house and went for a more common color. I drove 45-60 minutes to go to New Century. I think that says it all! Five Stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

I had a very enjoyable experience buying my first BMW. Having raced these cars I just had to own one. Steve and Elvis are a wealth of knowledge with real on the track performance driving experience and everything they say is spot on. Thank you to Steve, Elvis, Sean and the entire staff that supported my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wow what a car, what a deal

Steve Pan and Elvis Blohm are real connoisseurs of the BMW line with many years of experience. Their knowledge and straight talk gave me the confidence to purchase my first BMW. These guys not only talk BMW performance, they live it with sponsored race days at local tracks. There is no better place to buy a BMW. Thank you to New Century BMW, Steve, Elvis, Sean and all the support staff that were so helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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bmw m2

If youre looking to purchase a bmw and would like to avoid the hassle of going dealer to dealer getting quote after quote..i would highly recommend you come see Jay Kong and his team over at New Century in alhambra. They gave me the best price and responsive service throughout the entire process. I ordered my m2 so it took months from the allocation process over to shipping, tracking, pickup etc. Thumbs up and would recommend to a friend! shout out to chris gannon and shion for putting in the extra TLC :) its that extra mile that makes a difference in customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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BMW M2

If youre looking to purchase a bmw and would like to avoid the hassle of going dealer to dealer getting quote after quote..i would highly recommend you come see Jay Kong and his team over at New Century in alhambra. They gave me the best price and responsive service throughout the entire process. I ordered my m2 so it took months from the allocation process over to shipping, tracking, pickup etc. Thumbs up and would recommend to a friend! shout out to chris gannon and shion for putting in the extra TLC :) its that extra mile that makes a difference in customer service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First Class

Sami Asadourian was a gem. He was knowledgeable and very patient. I must have gone 6 times to ask more questions about options and prices before I finally made up my mind. He and his sales manager Devon walked me through the whole process and made it very easy and not intimidating. I went to 2 other dealerships and this place stood out. It was because of Sami and Devon that I choose this dealership and finally bought my car there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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6 Series BMW

This is my first BMW, I am pleased I found Sami to help me. He was extremely helpful, knowledgeable and sincere. I never felt rushed or pushed to purchase this vehicle, he gave me all the information about the vehicle which is what sold me. I would gladly recommend New Century BMW and make sure to ask for Sami. I am so happy with my purchase and I can't wait to tell my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Elvis! Rocks New Century BMW Alhambra

We leased a car via Costco Program at BMW in Alhambra. Elvis was our Sales Guy. He was professional, pleasant, efficient, knowledgebale and helpful. Everything was as promised. Car was ready for pick up. Paperwork went smoothly. All questions answered, full disclosure. He helped pick the right beamer for us. We got a good deal, on top of the Costco program discount and! he threw in a toy car for our kid. Best shopping experience to date. When our lease is up, we will be coming back to Elvis for an upgrade! and actually looking forward to seeing him again. Thank you, Elvis, please do not leave the building!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Thank you Sami!!!

Very happy with my visit! I came in on Saturday and was helped right away by the nice young lady at the front desk. I let her know I was coming in to test drive a specific vehicle I found online. She phoned Sami Asadourian for me and within a minute I was speaking with him. He quickly brought down the car for me to see, and away we went on the test drive. The vehicle was amazing as you'd imagine. During our test drive Sami was very friendly and knowledgeable about the vehicle, he made my husband and I feel very comfortable. Once we returned we went right into his office and the negotiation began. It was a little tough to negotiate with him and the manager but they definitely helped us out. I was in a bit of a rush as I did not expect to stay and actually purchase the vehicle that same day, but thanks to his consistency and negotiation skills, we left with our new car. I was extremely happy with the way we were treated we almost felt like we were family. Thank you Sami, and thank you Sonny you guys were awesome.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service department!

Always have had a good experience with their service department since I moved to LA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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