King Motors

King Motors""...Where customer service is a foreign concept. I purchased a vehicle at "King Motors" in July 2024. When I came to pick the vehicle up to drive it home, I noticed that the inside was very dirty. In addition to vomit and crumbs in the back seat, there appeared to be oil and dirt smeared and spackled throughout the ceiling of the vehicle. Additionally, I noticed that the rear row was covered with food particles and there was trash scattered about the rear of the vehicle. I also noticed that the mileage printed on the bill of sale differed from the actual mileage and that the oil hadn't been changed. Orange flags from Day one. When I reported this issue to the Service Manager informed me that they could clean the vehicle and change the oil for me if I brought it back into the shop over the weekend. I decided to take them up on their offer and scheduled a service appointment for Saturday. When I arrived at the shop Saturday morning there was a long line of cars. When I asked the same Service Manager about the wait period he responded and said that they would not be able to get to me today. No apology or empathy. Nothing but smug. Fast forward, two weeks later the brakes began to squeak. I contacted King Motors and spoke with the owner who asked me to bring the vehicle in to have it inspected. What should have been an hour appointment turned into me waiting for three hours just to receive another excuse about why they could not do what should have been done before the vehicle touched my hands. I also noticed that they key FOB they gave me didn't work for the vehicle. Instead of replacing the FOB, I received a second key that would only work in the door. A week passed, and I followed up with the Service Manager again to address my concerns and I finally was able to get the oil and brakes changed. I ended up paying out of pocket to have the vehicle professionally cleaned. When I brought this up to the Service Manager , he explained that cleaning the vehicle is a complimentary service and that they, "King Motors" didn't have to clean the vehicle. I told him that this was a first for me. Most dealerships clean and service the vehicle before they release the vehicle to the consumer. This, three weeks after having the vehicle in my possession. Fast forward July 2025. I received a call from a receptionist in the office informing me that my warranty was due to expire in October. She then explained that "King Motors" was offering a free vehicle inspection and wanted to schedule me for an appointment . I agreed to have the vehicle inspected and asked her to provide me with an appointment date and time. The receptionist scheduled me for an appointment on 7/9/25 at 4:30PM. Today, I decided to call to inquire about how long the inspection would take... When I called, I spoke with the Service Manager, who said oh we can't take you today something came up.... This after, I rearranged my work schedule yet again to accommodate theirs. No apology, no empathy, no care or concern. I then asked him if anyone was going to at least give me a courtesy call to say that appointment was canceled. His response was you can come tomorrow at 1:00PM. Instead of going back and forth with this man I respectfully disengaged. My experience at King Motors was nothing short of sub-par and unprofessional. Never Again!!!!

Second time buying a car from them. Took my time to read the reviews and omg these folks have zero understanding of lemon laws, Maryland state inspection requirements, loan acquisition process - and again these people drive and vote!! We went to a couple of luxury dealers before King, who unfortunately ended up adding $5000-10000 to the website price aka the "financing price". Were able to get a fair market deal here. The area is sketch, the office is not all that but the trip is worth the savings

The worst place ever to purchase a car. Car broke down the first day and ever other day after. Still dealing with issues. This place only sells junk cars. Customer service is awful and they are just plain SCAMMERS.

If I could give this place a -1000 I would, they prey on people who has credit and income issues. They use unfair and deceptive business practices to get you into a car. 1. If you do decide to get a car from here please bring your own mechanic and get your own inspection done 9/10 it will fail! These people buy cars from the auction and put them straight on the lot, negligence for consumers at its best. Also when they made a deal to you they pressure you to take it right then and there when legally you have 3 days to look over a contract. Once they got your money they laugh about any issues you have and not to mention telling customers other customers business. This business is just shady and it’s about time they are out of business. Whatever you do, DO NOT BUY A CAR HERE. This place is very illegal.

I purchased a car from this dealer and I got all the help i needed, it's my first vehicle and they really took care of me, answering all my questions and taking the time to explain the whole process

These are great people. They always look out for me any time I come for service. Very friendly and honest folks. Great Job guys.

Each time I have gone to Kings Motors I was treated like family. Not only was it a car buying experience it was a spiritual experience as well. Jeff welcomed me and made sure that the type of car I was looking for was available when I got there. Unlike other dealerships Jeff at Kings Motors took the pressure off me and made it possible for my loan to get approved with a good interest rate. Jeff and the employees at King Motors are more than salesmen they CARE.

They did a good job and the service on my car was done in a good time. I always come here.

CAR BUYING PROCESS WAS GREAT. ALEX HELPED ME OUT A LOT. EVERYTHING WENT WELL. I'LL GIVE THEM 10.

THEY DID A GOOD JOB ON MY CAR. THEY RESET MY LIGHT FOR OIL CHANGE AND CHECKED FOR OTHER ISSUE FOR FREE. I LIKE IT HERE.