Reviews
Write a reviewNot so happy.
When we went to finance our truck we felt we were being high pressured into buying additional "perks". When my husband said no he got very onery with us and wanted to get us out of there. When we went to pick up the truck was EMPTY!! I was so scared I wouldn't make it to a gas station and would end up stranded and not having any money at the time I was just about in tears until I saw my husnand. The man who sold us the truck was very nice and helped us so much.
Not so happy.
When we went to finance our truck we felt we were being high pressured into buying additional "perks". When my husband said no he got very onery with us and wanted to get us out of there. When we went to pick up the truck was EMPTY!! I was so scared I wouldn't make it to a gas station and would end up stranded and not having any money at the time I was just about in tears until I saw my husnand. The man who sold us the truck was very nice and helped us so much.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Went above and beyond to get us a deal that worked
Our salesman Brodey went above and beyond to get us a deal that worked for us. We were upside down in our car and they took our wants and found us a perfect car and the deal worked perfectly for us. The manager even come out and worked with us on the down payment. I will refer all my friends and family to low book.
Went above and beyond to get us a deal that worked
Our salesman Brodey went above and beyond to get us a deal that worked for us. We were upside down in our car and they took our wants and found us a perfect car and the deal worked perfectly for us. The manager even come out and worked with us on the down payment. I will refer all my friends and family to low book.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Terrible.
My husband and I went in last night 08/25/18 at around 8 and looked at some cars my husband and I were really interested in purchasing our family vehicle....there was three men working in there office and usually when they see a customer out on the lot they come out to help/greet you well we were there for about 30 min looking at the lot waiting to see if someone would come out to help us and all the men where just watching us from there window acting as if we wernt there ... so we decided to go into there lobby to see if we could get helped since they didnt come out to us as we walked in we stood there in the lobby as the men just sat there on there phones and completely ignored us my husband and I felt very offended as we walked out of the lobby since no one helped and we were just ignored the three men gathered together in a office where they were just watching us get into our car as my husband was putting away our daughters stroller they just laughed at us as we drove out my husband and I were very Interested in purchasing our car from low book sales but after this experience we will definitely not be going back . I'm very offended that just because me and my husband our a young looking couple they look at us as if we can't afford a car . Very BAD customer service !!
Terrible.
My husband and I went in last night 08/25/18 at around 8 and looked at some cars my husband and I were really interested in purchasing our family vehicle....there was three men working in there office and usually when they see a customer out on the lot they come out to help/greet you well we were there for about 30 min looking at the lot waiting to see if someone would come out to help us and all the men where just watching us from there window acting as if we wernt there ... so we decided to go into there lobby to see if we could get helped since they didnt come out to us as we walked in we stood there in the lobby as the men just sat there on there phones and completely ignored us my husband and I felt very offended as we walked out of the lobby since no one helped and we were just ignored the three men gathered together in a office where they were just watching us get into our car as my husband was putting away our daughters stroller they just laughed at us as we drove out my husband and I were very Interested in purchasing our car from low book sales but after this experience we will definitely not be going back . I'm very offended that just because me and my husband our a young looking couple they look at us as if we can't afford a car . Very BAD customer service !!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
bobbie
Daniel Neil was very pleasant and professional he made purchasing of my new car a pleasant experience the whole staff from the time I entered the lot until I left with my new car was excellent customer service. This is the second car I have purchased for low book and will be back for future purchases.
bobbie
Daniel Neil was very pleasant and professional he made purchasing of my new car a pleasant experience the whole staff from the time I entered the lot until I left with my new car was excellent customer service. This is the second car I have purchased for low book and will be back for future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the five-star review, Bobbie! Congratulations on the new car! We appreciate hearing this is your second purchase with us, and that each visit has been so positive. Thank you also for the shout-out to Daniel and his hard work. We appreciate your continuing business with us!
Great dealership
Great guys and they do everything to help you get a car thank you guys
Great dealership
Great guys and they do everything to help you get a car thank you guys
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
LEAVE ME ALONE!!!!!!
Filled out an inquiry, now they call, email, and text numerous times every day. Get the hint.....If I haven't responded within a month, I'm probably not going to respond back. I can see calling once every 2 weeks to followup but xxxx, this is insane. This is the reason I'm not using this dealership, too pushy for me.
LEAVE ME ALONE!!!!!!
Filled out an inquiry, now they call, email, and text numerous times every day. Get the hint.....If I haven't responded within a month, I'm probably not going to respond back. I can see calling once every 2 weeks to followup but xxxx, this is insane. This is the reason I'm not using this dealership, too pushy for me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
very good place to go
jory & kurt were great did not take long to buy the car i wanted they gave me a fair price for my trade in
very good place to go
jory & kurt were great did not take long to buy the car i wanted they gave me a fair price for my trade in
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Super Easy
Easy to work with. Very helpful and made buying a car easy!
Super Easy
Easy to work with. Very helpful and made buying a car easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
Fast and Easy, Salesman Daniel Was really great. Listen to our needs no hassle.
Great Experience
Fast and Easy, Salesman Daniel Was really great. Listen to our needs no hassle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First Time Buyer
I am a first time buyer of a car and just out of high school I was looking for something that fit my style and have been looking for MONTHS! The moment I walked in to Low Book Sales in Lindon, UT I was greeted by a very professional sales man, Jordan. He let me drive a few of their cars and told me all of the bonus's of buying each car. I felt like he had a vast knowledge of all the cars on the lot. He made the test drives about the car but at the same time fun and not pressured. I finally decided to buy a Mazda 3 and the buying process was amazing. They went out of their way to make sure that I got the best deal even though I don't have a lot to put down. This was the best possible car buying experience I could have asked for for a first time buyer. Thank you Low Book!
First Time Buyer
I am a first time buyer of a car and just out of high school I was looking for something that fit my style and have been looking for MONTHS! The moment I walked in to Low Book Sales in Lindon, UT I was greeted by a very professional sales man, Jordan. He let me drive a few of their cars and told me all of the bonus's of buying each car. I felt like he had a vast knowledge of all the cars on the lot. He made the test drives about the car but at the same time fun and not pressured. I finally decided to buy a Mazda 3 and the buying process was amazing. They went out of their way to make sure that I got the best deal even though I don't have a lot to put down. This was the best possible car buying experience I could have asked for for a first time buyer. Thank you Low Book!
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase