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Hurst Autoplex Mitsubishi

(463 reviews)
Visit Hurst Autoplex Mitsubishi
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–7:00pm 8:00am–5:00pm
Sunday Closed Closed

Reviews

(463 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Eugene made buying a New Car FUN !!!

Eugene was great, he’s very knowledgeable, nice person, so patient,. Buying a new car with all the technology can be intimidating,, but Eugene explained everything to me, he is so patient , he spent a lot of time making sure I was comfortable with all the gadgets, , and now I’m having so much fun with my new Eclipse. Cross sel. I love it !!! Everyone at Hurst Autoplex is so nice & helpful. I definitely recommend Eugene Garcia & Hurst Autoplex Mitsubishi

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

TOTALLY BLOWN AWAY!

On the journey to find a pre-owned vehicle for my family I came into contact with Hurst Autoplex Mitsubishi. From start to finish Jacques gave me exceptional service, he was very informative and helpful getting everything completed very quickly. Upon returning to view the vehicle I learned that in fact I was getting a brand new vehicle! I am ecstatic! I cant say how grateful I am to be getting i new car. I will recommend Hurst Autoplex Mitsubishi to all my friends and family! You guys are AWESOME!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello - Thank you so much for your incredibly kind words, we are so humbled to hear that you had a truly outstanding experience with our dealership. It was an absolute pleasure to serve you and we will be sure to pass along your praise to Jacques. Thank you again for your review!

Everything was great.

Everything went well, I wasn't expecting it to get so done so fast. Jacques did a great job! I will definitely recommend to anyone looking for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Robert - We sincerely appreciate your kind words, thank you so much. It was a pleasure to serve you and we'll be sure to pass along your praise to Jacques. We appreciate your business!

Excellent, very professional.

This dealership was quick to respond to my inquiry. They were spot on to its description. Jimmy was respectful and we closed in 90 minutes.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Sonner - Thank you so much for your kind words! It was an absolute pleasure to serve you and we'll be sure to pass along your praise to Jimmy and Giorge alike.

Damaged Vehicle, still unresolved

Purchased the car online. Hurst's 3rd party inspector gave the car 100 out of 100. Car had 1723 miles on the purchase agreement, when transport came to pickup, the car had 45 more miles, a major gash in the wheel, tire damage and a scratch on the fender. I was assured it would all be fixed, it's been 2 1/2 weeks, nothing. I got two quotes, no reply. Car is not 100% and needs to be fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, We sincerely regret to hear that you had a disappointing - and completely unacceptable - experience with us. Please allow us to extend our sincerest apologies. We hope that we can address this situation quickly and appropriately. Please call us at the dealership at (817) 500-0669 so that we can discuss your concerns directly. We hope to hear from you and would like to apologize once again.

Amazing customer service!!

Our experience was spectacular. Everyone there is nice and very helpful. Especially Trevon Rubin who Sold us our vehicle. 10/10 would recommend this dealer ship!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Hi Trevino - Thank you so much for your incredibly kind words. We are thrilled to hear that you had an outstanding experience at our dealership and thank you for sharing your photo! It was a pleasure to help you find a vehicle and we sincerely appreciate your business.

Bad experience

Was lied to by three different people over phone and email told that I was approved when me and my husband got there they ran my credit again. Which had been run one time already that’s why they called me to setup an appointment. Was told by the sale rep that they only do business with one bank and they can’t help us. What kind of century is this dealership with only using one bank.? Completely embarrassing and felt humiliating. I will never recommend Hurst Auto plex!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi Elizabeth - We'd like to offer our apologies for your disappointing experience, and would love a chance to discuss the situation directly with you - it seems like there may be some missing pieces or cross communication in play. Please call us directly at the dealership 817-595-7332 and ask for Rod, so that we can get this sorted out. We apologize once again

It was ok

Experience was good. Just a little to long. Could have been taken care of in less time. Then after all the wait, felt like we were rushed through financing because there was only one finance person on site.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great

I went in not knowing what to expect. Eugene stayed with me and I drove out in a new car. I have never tried to buy a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

My Dream Car!

Colby was great from the start! I have a crazy job and he was so patient with me getting back with him when I could. On the day of the purchase he even went out and personally helped detail my car so I could make it back to work on time! He was fantastic and I would definitely go back to him and recommend him to my friends and family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.